Sears’s earns a 2.3-star rating from 2955 reviews, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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Sears protection agreement
I bought my gas range, washer/dryer/, fridge and dishwasher from Sears (Sherway Gardens) earlier this year (Jan 2009) and got their Protection Agreement Plan which includes their highly touted "Annual Maintenance Check" (#19 of their fine print).
I noticed that the burner in my gas range was not working so I called up (Sep 13, 2009) 2 weeks ago the Sears Customer Service [protected]) to book an appointment. The earliest then was Sep 21 (Monday) and so I asked that it be booked on Sep 24 AM (Thursday) so I can arrange for time off from work. I was booked for Sep 24 between 8am - 12nn.
It's 2:30pm now Sep 24 and there's no one or no calls from Sears.
10:00 AM : I called the customer service number and I was told that they will be there before 12 noon. And that they have also sent a message to the technician to call me to advise of his time of arrival.
12:30 PM : I called to let them now that no one showed up. The CS agent said that she was sending a "priority service message" so that someone would call me back within 30 minutes.
01:30 PM: I called again the customer service since no one showed up or even bothered to call. I asked if I can speak with the last CS agent (I gave the name) to speak with her directly. They said they see that I called and saw the notes but they have no way of knowing WHO wrote the note and they have no way of trasferring the call. I knew it was just BS. They transferred me to their Corporate Customer Service and after waiting for 15 minutes on hold, someone picked up. She said she's sending a "911" call so someone would call. And that if no one will call back by end of the day, to call them back tomorrow morning.
Lesson learned: If you're buying something from Sears and you need to pay even just a cent for their Protection Agreement Plan, please save your cent. You will save a cent and you will save yourself guaranteed grief. No matter how diligent you are in setting any appointment or follow-up, it's absolute zilch value since the other person (Sears) on the other line has absollutely no credibility. If you do buy a Protection Agreement Plan with the hope that you will hit the jackpot that you will actually get a fraction of the service that you expected, just don't put too much faith on their word.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud alert
Purchased a samsung DLP 42 inch TV 12/06 purchased a service contract for 36 mos. Mid February 2009 set ceased to work called sears for service. On February 16 technician arrived and said projector bulb faulty and would order one and it would be shipped direct to the home, reset another service call for February 26, however the bulb never arrived, back order they say. Reset for March 4th, still no bulb. Now has been reset for March 15th, with bulb to still be shipped to residence. Store mgr. At sears chapel hill store is "checking" but lip service does not get the set working again. It is time sears stepped up and replace the TV with a new one and provide a new 3 year warranty above the factory warranty. When you buy a three year warranty the first year is covered by a factory warranty, so the three year is really only two years, sounds like a bit of fraud on warranty sales.
The complaint has been investigated and resolved to the customer’s satisfaction.
How do they stay in business? I purchased a shed that came with free setup. When they called to confirm the delivery, I asked about the free setup. They said they do not offer free setup. I have a printout of the order clearly indicating the offer for free setup that was included as part of the delivery charge. I wonder how many agencies I can report this fraud to? I am hoping people in this forum are reporting these problems to the Better Business Bureau and the National Fraud Information Center http://www.fraud.org/info/repoform.htm.
Replied
F1 error
I purchased both the Kenmore Elite Oasis washer and dryer set in August 2007. I began having problems with the dryer immediately. I t doesn't dry the clothes even on the heavy duty setting. A repairman came out and said that the vent coil was extremely sensitive and to make sure it wasn't twisted. Two months ago, the washer began displaying an F1 error message and won't wash the clothes. Now it happens several times during each wash cycle. I am very disappointed because I spent nearly $2000.00 on this set. If anyone has any knowledge of a class action lawsuit, please contact me. I discovered that the model # has a recall but when I called to tell them about the problem, they said that my serial # is not included in that recall. Please help.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to share with us about the problems you been having with your washer. We’d like to have one of our dedicated case manager’s follow up with you and assist you any way we can to make sure this situation with your washer is resolved. At your convenience please email our office at smadvisor@searshc.com so that we can further discuss your concerns. In the email please provide us with your contact #, screen name (T.K.H.), and the phone # used at time of purchase. Again, we apologize for the inconveniences faced, and we look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for the mishaps that have occurred with your washer. We would be happy to connect you with one of our dedicated case managers to assist you and address this matter. Please send the following information – contact #, screen name (G-Nill), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your washer. We can truly understand your disappointment and see we have fallen short of your expectations. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Finalm), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
My name is Dee with the Searscares Team and we are very sorry to hear about the troubles you are having with your washing machine. We are happy to speak to you and address your concerns with you about your appliances.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (G Cossey) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
My name is Dee M with Sears Social Media Support Escalations team. I would like to offer our sincere apologies for the problems you have encountered with your washing machine. We would like to help address the error code messages you are receiveing with you. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the code that I have assigned to you (Lorraine Jacoby) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
I apologize for the trouble that you have had with this washer. We do appreciate your business and want to reach out and offer our assistance. As I explained, to the customers above you, the manufacturer of your appliance is responsible for recalling a defective product. A retailer, such as Sears, does not have that capability. Our goal, however, as it always has been, is for our customers to feel valued and to be 100% satisfied with their purchase. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (unhappySearsOasis) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I do apologize for the issues you are having with this washer that you purchased from Sears. It is our desire at Sears for our customers to be satisfied with your product and to return to Sears for all your appliance needs. Depending on the model number and the serial number, (which indicates when it was built at the manufacturer) you appliance may be included in a recall by the manufacturer, it may be included in a "service flash" (which in most cases would include a free repair including parts by the manufacturer), or your serial number might indicate that it is not covered by any type of recall at all. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help everyone having this issue. We will be happy to assist you in qualifying your machine for either replacement (by the manufacturer unless Sears has a service agreement with you) or for free repair under a "service flash" (also offered by the manufacturer). At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name that you used on this website (Elite Oasis victim, rnrnch, Tornosguy, Billsappington) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I'm sorry you are having this problem, both with your washer and with the Sears phone representatives. We would hate to lose you as a valued customer over this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help resolve this problem with your washer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MMSJ) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
My name is James and I am part of the Social Media Support Escalations team at Sears and I am shocked by your story. We would like to know more about your situation so that we can get you the help you deserve. It makes absolutely no sense for finance charges to be added to an account with a zero balance. Regardless of the reason why the creditor (Citibank) would do this, Sears does not want to lose you as a valued customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MA Jewell) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
We are sorry to hear about the problems that you are experiencing with your washer. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Misty with Sears Cares and we’d like to step in and resolve this issue for you. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (JCW3) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
My name is Misty with Sears Cares and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Langga) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
I’m going to have one of my team contact you shortly so we can investigate how we can help you with this situation. We don’t want you to be frustrated.
You can also contact my office via email at searscares@searshc.com. In the email, please provide your contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Rowekeeper) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
I am sorry to hear about the problems with your washer/dryer. There are no class action lawsuits on the Oasis models and anything that is manufactured has the possibility of failure. Of course we want to make sure that any problems that arise can be taken care of for you. Since your phone number and email address are posted here, we are going to contact you by phone or email. My name is Brian and I am part of the Sears Cares escalations team. You can also contact my office via email at searscares@searshc.com and we will look into this to see how we can get it resolved for you. In the email, please provide a contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Sonia Flores) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
I went through the circuit board and found no faults, I can clear the "F1" and I can recreate the "F1" error code and I did get my washer back up and working but then it stopped half way through the cycle.
First issue I noticed was the edge connector traces are a bit worn so I will relay the edge connector pins with some solder. but what I can tell you is it has to do with the water level sensor (SEN1) on the circuit board. as well as the air tubing that goes to the Water Level Chamber. When I blew out the tubing the fault went away and the water level started to fill correctly, but when it drains it stops 2/3rd of the way down and that indicates to me that the area of the Water Level needs service. (underneath and on side of the Washer tub.)
I don't know about your washers although all the same models, it can be a similar issue or not this depends on your main circuit board an conditions of the corresponding parts.
Ojeda CET (AST179461)
I am so disappointed with this washer. It just does not get my clothes clean. And when I go to get my sheets out of the washer they are all in under one of the sheets. Like a donut shape. Some of the clothes don't even get wet. I had a tech out here last week but he said there is nothing wrong with it. He said that is just the way the washer is. I have bought from Sears for years and have never been disappointed until now.
Sounds like you are overfilling your wash tub.
I bought my Oasis washer and dryer in 2008. THe washer has been broken down so many times I lost count. We too have been a Sears family for over 30 years. BUT NO MORE. I am going to look into a small claims court filing. More folks on this feed should also do that. With all the complaints here it may not be a bad idea. I get so many difference codes F51, UL, etc. The Sears repair hotline has folks that have no clue what you are talking about. This is absurd. How are they getting away with this?
Update: called the 800 # everyone suggested on here, rep confirmed my machine was in sequence and sent a tech for check up($79 charge by 3rd party contractor!).
Quoted me $657.89 to fix 3 seprate issues. I bought an LG (highest rated even with a recall) from HD with $99 service agreement for 5 yrs that would fix issues and reimburse me up to $50 per lost usage for 3 times before replacing with newest model!
Sears: I just went from XtrmDsat to NeverAgain@Sears.
Good luck everyone.
i've had the F1 problem going on for about three years and had to stop and start the machine 3-5 times; now it's become about a dozen times at the start and then again halfway through the cycle. I have model 110.[protected] and it starts with the CU model so after research it doesn't qualify for a recall. I was hoping that the money I invested in quality products from Sears would have brought me a decade+ of service just like it had for my family for years. I called the service number and they wanted me to pay $95 for the service to evaluate my washer and then pay for parts and labor on top of that. Unfortunately at Christmas I don't have the funds for a repair and am dissapointed that Sears would rather make money off their customers at Christmas versus taking care of the customer who unknowingly purchased a defective product. I would like a Sears representative to contact me jeanien@rocketmail.com
Love Jessica's first line!
So here goes our ordeal: Bought the house in 2013 and had the washer/dryer (looked brand new) inspected amongst everything else and got the green light plus ran it on 4 different occasions before buying the house and they ran just fine. Decided not to get Homeshield Warranty on them thinking they should last since owner stated had just purchased them a year or so earlier.
Fast forward to 2014: now have a baby and nanny always complaining about the machine making a weird noise and stopping in the middle. Wife states always has to stop and start during normal loads due to... you guessed it: F1 ERROR! Furthermore, machine now makes a drum noise when it finally works to the point of waking the baby up who sleeps across the house on the floor above!
Called a tech service, came in and upon further inspection stated it would be around $1000 to fix which is not worth it at all and mentioned this was "piece of junk" and to just replace it in his opinion. I found it really hard to believe that Sears would not stand by their products and as I've read everywhere, not fix a VERY WELL KNOWN issue with a pretty popular appliance that they MARKET almost exclusively! Everything else I've bought has been from sears down to the $1500 mattress I slept on (went bad in 18 months!).
At this stage, it would seem a legal opinion would be warranted and higher up complaints should be logged unless Sears starts addressing these issues with anyone that has the same problem. If nothing happens by Sears, not only will my family never buy another thing from them in the future, but they will receive bad reviews on EVERY piece of equipment that we have bought in the past 3 years that has been less than 100% (including gym equipment).
SEARS: Shame on you and good luck staying in business if your attitude doesn't change!
Kenmore elite ( haha elite) oasis HE model 1102706
I am so sick of this piece of kenmore nightmare I purchased in 2006. Here we were thinking we were doing something great for the environment going " HE" using less water and electricity yada yada... But hey guesssss what? We have used more money purchasing the warranty every year almost like there is an internal time bomb that goes off almost exactly ONE day after the warranty expires causing us to " re-up" and re-constitute this nightmare appliance! Non stop since we brought this hunk of metal home it's been serviced every year with major repairs... Not little ones but big huge costly ones. We've bought this machine about 8 times over. My estimate is as follows:
I believe we paid about $1200.00 approx August of 2006.
Add in $224.00 a year for the protection plan we HAD to purchase due to issues starting almost one year to the day, of course after the original protection expired, so [protected] covered... Every YEAR after we HAD to purchase said protection at 224.00 a calendar year. So from 2007, when we had our first big issue, I can't recall what it was exactly because just about everything has been repaired on this pile of ... Uhmmmppp... Ok so approx $1344.00 in additional protection. Plus purchase price. Plus factor in the serious inconvenience when you're disabled and cannot tote laundry to or from a laundry mat. Serious issues. Every year to the month something else happens, new lid, new control panel, new tub, the magnet spinning thingy is off center, blah blah blah... One receipt I found shows that the tub replacement with labor was about 1200.00. Ok so I'm sick of this and if I wasn't sick and week I'd personally deposit the dismantled pile of washing machine guts to Sears myself. Wow, kenmore use to be a solid name, we replaced a 15 year old kenmore washer for this one. Basic probably cost 400.00... Best ever, but SEARS, what have you done? Why are you cutting corners? Seriously, my father just bought me a kenmore gas convection oven, already had broken grates? Really cast iron grates that break? Sometimes the burners don't catch... Brand new dishwasher kenmore elite ultra clean - NOT cleaning my dishes? Isn't drying them? Leaves chunks of detergent at the bottom of the basin? So I thanked my dad but told him no more kenmore please and thank you. It may be a gift but it's a pain in the rear when you are going to a funeral and oops... Your washing machine decides to throw codes... You can serve dinner because you can't get your burners to light... Oh plus cooking on a broken
Cast iron grate is very safe but even so I got dirty dishes! I didn't even mention the refrigerator that leaks all over the floor... Whatever... Do NOT purchase this washer and frankly I'm not ever buying / or looking / touching another kenmore product. Garbage... The metal is probably worth more than the so called appliance... Shame on Sears... Corporate America stepping over dollars to pick up pennies... I cannot wait to take this out to pasture and put it and ME out of misery. Thanks, my stomach hurts... Big day tomorrow and I get to lug laundry to the public laundry mat!
I bought my Kenmore Oasis Canyon in 2008. To date it has been fine ... Now I keep throwing an F-1 error ... 110-[protected] CTU 870412. I have never had an issue until now. Can anymore advise me on this? I have all Sears appliances and would hate to switch now to something else but reading here about all the problems makes me want to dump them and buy all new. My machine after it locks also starting "screeching" .. has anyone had that issue? Thank you all .. Marcia Markley tassee@aol.com
I agree 100% with the complaints also because I have the same problem with my washer.
Jeff Hickman
jeffsoutdoors@gmail.com
service/ warranty
Purchased a LG Front Load Washing Machine (WM2677HWM) and LG Front Load Dryer (DLE5977WM) in 2006. Hadn't had a problem until now. Beginning of September 2009, my washing machine would no longer work (error code LE, according to the owners manual - unplug the power plug. call for service).
I called the Canadian [protected] on Sept 08, 2009 after the long weekend. Spoke with a gentlemen there that could barely speak English, went through all the details set up an appointment date for Thursday, September 18, 2009. Asked if there was anything early told no, but would put me on a short list.
I have not heard back with a scheduled time. Have since called half a dozen times, given service order # told the repair man would be out. And every time I call back to confirm, they are conveniently overbooked. Have had it re-booked every day, and it's now Saturday, September 19, 2009 and as usual OVERBOOKED again.
Then they tell me I have no maintenance Agreement, I have the certificate in my hand.
I am I suppose to go get a rock and wash my clothes in the pond in my backyard? apparently to the supervisors at the Canadian Sears Major Appliance Parts and Service this is perfectly acceptable.
I am now going else where to buy a BRAND NEW washing machine and will never gain in my life buy anything form SEARS again, and am canceling my account with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am in the same boat...front load Kenmore elite washer...BUT I've been waiting since July 13th for Sears to fix it. It is now October. The service men have appeared twice in the mean time, always with the wrong part.
I have five kids...they should be ashamed!
I WILL NEVER EVER buy from Sears again. I am disgusted with every aspect of their so called client service.
Kelley O'Rourke
Baie D'Urfe, Quebec
I have had the exact experience over the past two days! I cannot believe how poor Sears customer service is and have never encountered anything like it. My Front Load washing machine has been giving me problems - F2 SUD error...had to wait 2 weeks for the appointment, even though I mentioned it was an emergency since I had no way of washing my clothes. A technician came in last Tuesday, Sept. 22, 2009 and couldn't fix the problem after several hours trying, said he needed to order a part (hose) for the machine. He scheduled another appointment for someone to come in yesterday, Wednesday, Sept. 30, 2009, however no one showed up. I got a voicemail from the technician at the end of the day saying that I would need to re-schedule the appointment. I have called about 15 times over the last 2 days speaking to different people at product repair, customer service and parts. No one has called me back to confirm when a technician can come to fix my washer. I cannot believe how horrible the service is and worse, everyone I've spoken to seems incapable of resolving the issue from an experience level and authority level. Sears promises what they cannot deliver and I will NEVER purchase anything from Sears again!
Sears Canada
Ontario
service at the carrollton, tx outlet store
Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Department RE: Service at the Carrollton TX outlet store To Whom It May Concern: On September 15, 2009 my brother Erik Olivas and I Marlene Garcia arrived at your outlet store to purchase a pool table my brother had been admiring. He just...
Read full review of Searsreturn policy
I purchased a soft car top carrier, made by Thule, from Sears Automotive at 1640 Route 22 in Watchung, NJ on 8/13/09. The return policy clearly states that if I am dissatisfied with my purchase, I have 90 days to return for a full refund. When I attempted to return the product on 9/5/09, I was told I was going to be charged a 15% restocking charge. The...
Read full review of Sears and 5 commentsauto service
I went to get an oil change at sears in cherry creek denver . I dropped off my car at 10am and was told that it would be ready
in a few hours . I did return around lunch time and told the representative that i was there to pick up my veichle. He got my paper
work ready and i payed the bill. Preparing to drive off i noticed that there wasnt a sticker on the windshield that tells you when your
next oil change is. So i got stopped my car and wondered if they even changed the oil. I checked my oil and there wasnt oil on the dip
stick.I did this several times thinking that this was a mis read? I did see a tech from sears walking to another veichle and asked him if
he would verify what i was reading. He said that maybe they hadnt put enough oil and was going to check who serviced my veichle?
I was upset about being ripped off and went in to talk to the mgr To my suprise he was the one that checked me in earlier that morning
He said Have you checked out already. I replied i had and i paid 47dollars for an oil change . He questioned if anyone had called me prior to me picking up my veichle? I told him that i hadnt. He then said that my veichle had not been serviced because when i arrived my oil
was so low that they didnt want to be liable for any problems related to that. That would be easier to deal with if i had been told that prior to me paying for service that wasnt recieved. They did give me my money back But i probably would be still driving with low oil and had paid for service that wasnt recieved All in all Sears Auto in Cherry Creek is a rip off Always check the work dont presume hav i think most people dont check things like this because we relye on them being professionals Not SCAMMERS or idiots
The complaint has been investigated and resolved to the customer’s satisfaction.
great dissatisfaction
Great dissatisfaction with customer service, repair, and complaint centers. I own a refrigerator purchased at sears that has an extended warranty. I placed a call yesterday to get service and was scheduled for a repair today. This morning I received a voice message stating that their would not be a worker in the area therefore my appt was cancelled. When I called back I explained that this is the 3rd time in only a few months that this has occurred and that all of the food in both the fridge and freezer was destroyed, in addition I have 3 children who I need to feed and can not replace the food because the fridge is not working. I was transferred 3 times during that call and told that the best that could be done was an appt on Monday as they had overbooked today. When I requested to speak with a supervisor I was told that I was speaking with the person at the highest level within the complaint center and that there was no one above her anywhere. She attempted to pacify me by stating that she could get me an appt on Monday. I replied that this is not acceptable when I have 3 children in the home that need to eat, and the representative could not guarantee that Mondays appt would not be cancelled as well. She said that there was an overbooking and other than scheduling an appt on Monday nothing could be done (that is 4 days without a fridge or freezer in the middle of summer). I requested to take my complaint further and was told that it would go to her, I am not comfortable sending my grievance directly to one of the people who is included in my grievance. I can not express my dissatisfaction strongly enough. It is unacceptable to leave a customer with a long history of customer loyalty, and 3 children with no means of cooling food in the summer heat and these difficult economic times.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought the Sears Master Protection Agreement for $400.00. Trying to get service is frustrating. My fridge broke down 3x within 3 months and each time it took the service technician 2 or more weeks to come. The 2nd tech quit his job before telling anyone it needed a part. While I waited, I rented a fridge for 2weeks that Sears refuses to reimburse, because the technician is supposed to order it. Am I supposed to wait for 2 weeks without a working fridge, wait for the tech to ok it, wait for the office to approve it, wait for the letter of authorization to come ... that's another 2 weeks! How does Sears do business? No wonder all the KMart stores are closing. I don't doubt Sears will be close behind with their stupid policies. The cost to rent the fridge for 2 weeks was $335. 00. Will never trust a Sears appliance again. The
charged for repairman's breakage
We recently called Sears repair because the porcelain insulator around the electronic ignitor on the right front burner of our Kenmore gas range cracked. The repairman who responded was very polite and knowledgeable. He informed me that Sears does not stock the ignitor itself requiring a replacement of the entire ignitor/ orifice assembly, a much more expensive option. As a prelude to the actual replacement, which required ordering the part, the repairman proceeded to check the eleven screws that hold the five burner assemblies to the top plate of the range---all of which must be removed to gain access to the burner assemblies. He informed me that since this plate is normally cleaned very often by the home owner, the water use leads to corrosion of these screws and very often they are difficult to remove and, in some cases, the screw snaps off in the process. As predicted, when very carefully attempting to remove the two screws for the left front burner BOTH screws sheared off. Apparently, the standard solution to this problem is to order another ingnitor/orifice for the second burner, a cost that is borne by the owner.
The screws involved are 6-32 X 3/8” long, hex head galvanized steel with a standard washer. I can understand that attempting to extract these broken screws or drilling out the broken screws and re-tapping the holes for a larger diameter screw is too time consuming and expensive for your repairmen. However, the use of a standard steel screw (even with galvanizing) in a wet condition is a very poor design and charging the customer $4.05 plus $0.31 tax for five screws that cost $0.11 each at the local hardware store makes the situation even more ridiculous. I purchased a box of 100 stainless screws of the same size for the same money and along with stainless steel #4 washers, requested this substitution when the new parts were installed this week. I don’t believe these stronger stainless screws will snap off the next time the same repair is required.
More importantly, I examined the two orifice/ ignitor assemblies removed from our range and to my surprise, found the ignitor was attached to the assembly either by a single Phillips head screw or by a spring steel clip, meaning that the broken part could have been EASILY removed and replaced. Why aren’t these less expensive, easily replaced ignitors available in lieu of the MUCH MORE expensive entire assembly? Unless there is a valid reason, the customer is led to believe that Sears is merely bilking their customers $56 (or more) for the assembly vs. a much cheaper ingnitor replacement.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am building a new home in Lanett Alabama, we have ordered our appliances from Sears in Columbus Ga. The appliances, all of them were ordered on April 3rd 2017. The refrigerator, dishwasher, stove top, and oven were delivered promptly, However the micro hood combo did not come in at this time it was not until April 24th that it was delivered then it was the wrong color so it had to be returned and I am told it will be May 12 th before it is sent. I went on line and filed a complaint but all I got was a sorry you are having trouble with your order. They still did not make any effort to speed up my order or apologize for it taking so long. If all my other appliances were not Kenmore elites I would pick a different brand. I am very aggravated at this service and always thought highly of Sears until now. I also went to a store and WE, me and the store associate tried to look up stainless steel micro hood combinations in 36in and neither of us could find it. I complained that the website was hard to use and the product description was not very complete and the associate agreed stating he hated the new website and I agreed.
poor customer service
While purchasing a washing machine, we were forced to purchase the pedistal. We were told that since they are assembled together in the store, they must be sold assembled. So we have to purchase it, take it home, remove the 4 corner screws and return it for our money back. So, we did it. Then, the sales rep from the Torrance Sears Outlet, gave me the model...
Light cover Melted due to light not shutting off!
When I opened my refrigerator door, I smelled burning. I felt the top shelf of the refrig and noticed that it was very hot and all of the food was hot. Everything in the frig was warm and spoiled. Thankfully, we weren't on vacation! The light cover was dislodged and hanging down. We then realized that the lightbulbs were very hot and that the light did not...
Read full review of Sears and 31 commentspromotional offers
Promotional offers-not so much! Beware of deception!
Sears mastercard, with citigroup, is burning their long-time customers. I am looking to find someone that has the means to file a class action lawsuit, because their misleading and deceptive ways are so outrageous that I cannot believe it.
I have great credit and my account has been in great standing with them since I joined in 1997 at age 18. I'm now 30, have used the card exclusively for the past several years, and plan to never give them another cent of my interest! Never again!
I am grateful to have paid off my sears mastercard earlier in the year, but a few weeks ago I received a letter indicating some promotional offers they wanted me to be aware of. This letter stated things that sounded too good to be true: no interest for 36 months, or no interest/payments for 24 months, etc. There were 5 different options. Well... Being that I have been wanting to spruce up my basement with some new flooring, I thought that this might be my chance! Soo...
I called the number provided on the letter and explained that I would like to purchase some flooring at home depot, but wanted to be sure that I would receive one of the promotions. The person on the phone indicated that yes, make my purchase, then after a few days (Allowing time for the purchase to post), call back and they would apply the promotion to purchase. I did exactly that.
When I called to have the promotion applied, it was refused and I was told that promotions were only for k-mart or sears purchases. This, however, was not indicated in the letter and was not indicated to me when I called the day of my purchase to confirm this deal. I explained how I felt deceived and mislead and they said sorry, there was nothing they could do about that.
I would not have made this purchase without the promotional offer that was completely misleading.in fact, home depot was offering 0% for 6 months, and I would have gone with them had I had any concern that sears mastercard citigroup was going to screw me over the way they did.
I will never use this card again, and I have been loyal for 13 years. As far as i'm concerned, everyone should abandon citigroup and sears mastercard for their shady practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dis-satisfied in Houston.
Have you taking advantage of Sears NO-INTEREST PROMOTIONS? I selected the no-interest promotion for 12 months to pay off an appliance and I have a $150.00 balance on my Sears M/C that I have budgeted to pay off in September 2012. Yesterday ( July 2012) I used my Sears M/C (same account) to have two chairs steam cleaned (another dis-appointment) for a reasonable amount of $120.00. I learned today that all my future payments will be applied to the new interest bearing ($120.00) charge and NOT to the promotional balance which is the oldest amount . Had I not called to ask how does new charges added to promotions work; I would have been screwed and Sears would have benefited by charging me the deferred interest! "BE AWARE OF THIS DECEPTION" Customer NO-SERVICE did not explain any of this when I called to inquire about using my Sears M/C for the new charge.
First I would like to say that I am in NO WAY defending Citi because, well, I hate them. I have worked for Citi as a collector for specifically the Sears portfolio. And if there is one thing I've learned from that its that you MUST ALWAYS READ EVERYTHING. When you sign there terms and agreement for the card, it tells you, upfront that if you miss a payment, you will be charged a $39 dollar late fee. And that APR are subject to change, and performance pricing due to missed payments, etc. And you can always opt out of any change in terms if they try to change your interest rate. but one thing you have to remember is that this is credit. this is how credit works. you borrowed a sum of money, just like a car loan, or a mortgage, you borrowed money. Just like with these things you have to pay interest. If they didnt charge interest they would have no money to loan you in the first place. and if you do not make your payments, you have to pay fees. I would also like to add that closing your account really does absolutely nothing exept for prevent you from using it. and they way Citi works, they would have closed your account after a few missed payments anyway, so for the sake of your credit, just keep making your payments, late fees you can have adjusted if you're nice. and regardless of how much impact you think it makes, closing your account is not gonna hurt the multi-billion dollar bank that is Citi. people get sears credit everyday.
HEY, I am planning on cancelling my account effective immediately. I have been a loyal credit card customer for years. Not once did I ever have a late payment. Apparently my last check was lost in the mail. My balance was only 261.00. They charged me a late fee of 39.00! THAT is crazy. I sent them full payment and told them to cancel my account. THAT is nuts.
I have have been a loyal card carrying customer since 1979. I loves the card because of the low interest rate of 7.25. I have always paid well above the minium due and never once was late. I opened my statement yesterday and found the interet rate jumped to 25%! I was so mad I called them and was told they would give me back my 7.23 if I canceled the account. I said DO IT! who wants a card with that interest rate? I told the young man on the phone that these bafoons in charge will ruin the company. I gladly made all my payments for the last 30 years and would have done so for the next 30 years. Not now. I canceled that piece of crap. They will be begging for my business in the next couple of years, (once they realize how many customers they've lost), and I will tell them to take their card and put it where the sun don't shine. Good bye Sears Mastercard Forever!
SEARS CREDIT CARD INTEREST RATES
MASTERCARD
Listed below is the interest rates incurred on SEARS MASTERCARD monthly statement:
1/14/08 18.24
2/14/08 18.24
5/14/08 16.24
7/14/08 15.99
8/14/08 15.99
10/14/08 15.99
11/14/08 15.49
12/15/08 14.99
1/14/09 14.99
5/14/09 23.24
8/14/09 29.99
I am a hard working 58 year old female. I work a full-time job, a part-time job, own and install a ceramic tile business, own and design ceramic pottery business, keep up my home both inside and outside (yard work-plantings, mowing, trimming, mulching, and lawn maintenance). This is the ONLY credit card I have, and I do the best I can to NOT use it. It is now CLOSED until I can get the balance paid off, which will be difficult with the mounting INTEREST RATES COMPOUNDED on the balance.
I am sending you this because YOU are NOT seeing the picture of what is happening to the average citizen of our country! We are being FINANCIALLY RAPED by these credit card companies!
Something NEEDS to be done about this over billing of interest incurred on these cards! It just isn’t right to steal from the public to pad the pockets of the wealthy CEO’s, Board Members, and top officials.
What are you going to do to help people like myself and others struggling to pay these atrocious padded interest bills?
This is ONE example of WHY the ordinary citizen has a hard time during these struggling financial times!
There should be a cap interest rate on all credit cards of no more than 15%. The average rate should always be fixed and NOT fluctuating!
Correspondence sent to President Obama and the Federal Reserve Board Members
If everything you've written is true, this seems like a legitimate complaint (but still not enough to make me abandon my Citi cards). Take your receipt back to Home Depot, get them to do a refund, then re-purchase the products using their offer - if it's still available. You don't even have to take the stuff back to the store, just the receipt. They don't care how the product is paid for, so they should have no issue with that.
customer service/product
I purchased a water heater in '05 and now it needs complete replacement. The product was faulty in the beginnning. They charge $239 to re-install the product. Also the customer service is terrible.
Beth held my phone line for 20 minutes. I tried talking to her, pressing the keys and she still pretended not to hear me. I eventually
had to unplug the phone for 20 minutes for her to release the line.
In order for our voices to be heard, we must boycott anything associated with Sears. Their products no longer live up to the name.
The complaint has been investigated and resolved to the customer’s satisfaction.
eyeglasses
I purchased transition lens glasses in November 2008. I returned them in March because the coating on the lenses smeared with white spots that could not be removed. They replaced them and now I have the exact same problem with the lenses. I cannot use the glasses because the coating is again smudged with white spots. I took them back today and the person in the optical dept afffirmed that the coating has once again failed. She offered me a 50% discount-because they are only guaranteed for 90 days. Obviously, after 4 months the glasses fail. So, 50% is worthless to me-since they will probably fail again in 4 months. I think that Sears should replace the glasses free of charge or refund the original purchase price. I would NEVER again buy glasses from Sears, nor recommend anyone else to do so.
We have dealt with Sears optical for several years and have had no problem. The glasses I am now wearing are my old prescription-and are still in fine condition-except that they are not strong enough.
The complaint has been investigated and resolved to the customer’s satisfaction.
light bulb housing
We purchased this model for our new home in Nov 07. After 4 months the ice maker had to be replaced. Now, it is still less than 2 years old and we came home late one night, opened the fridge to find the lights not working. My husband reached up to see if maybe the bulbs were burned out and he was shocked to find out the plastic cover and the bulbs were extremely hot. It was 10 at night and we did not want to dig for the manual so I hopped on the laptop that was in the kitchen to see if I could find out what we needed to do. SURPRISE the internet is full of very unhappy people with the exact same issue. Several found the plastic piece that covers the lights was melted and had a burning smell coming from their fridge. We called Sears service the next monring (Sunday) to arranged a service call. On Monday we received a message that there was a service flash and that parts were being ordered and would be delivered directly to my house and that the service call had to be rescheduled to allow time for the deliver of the parts. Thankfully, we purchased the extended warranty after the issue with the ice maker, but we still have to take time off work for a service call. My personal opinion is that there are so many people with this issue that Sears should have contacted people with this model to have unit fixed prior to having it melt the inside of the fridge OR recalled the product because it is a fire hazard. I have read lots of bad things about this model being made by LG and issue with the energy star rating. I wish I could make the purchasing decision again because I would not buy a Kenmore. I grew up in a house that bought everything from Sears because they were so dependable. I can tell you that I will not be buying another Kenmore anything. I hope the Kenmore fridge in my garage doesn't go out. I bought it at the same time I bought this one and did not buy the warranty for that one.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have a Kenmore Elite Trio 2007-08 model and have had this same problem with the light staying on inside the fridge. This has been an ongoing issue for the past year. You never know when until it stays on and if items are close enough you can feel they are hot to the touch. I have now removed the bulbs and will be calling where ever I need to get this problem solved. Even if it takes facebook to make it go viral, I will get it done!
I lost my house to a recalled Maytag Dishwasher back in 2007 along with everything we owned including 3 dogs, a cat, and a McCaw parrot. IT WON'T HAPPEN AGAIN, I PROMISE!
I too have the same frig, same issue. Have had this unit since 2008 and now the lights are on as long as they want, the food on top shelves is hot to touch - and I doubt my perishables are staying cold enough. Sears told me no recall and wants to send out repairman for minimum 75 service fee. I'm glad I found this post and will call those numbers tomorrow! This is ridiculous!
Well add another complaint... We were told by Sears that there is NO recall on this fridge, yet I remember getting something in the mail about it.
Okay, I have just joined all you wonder folks with the SAME problem with my Kenmore Elite Refrigerator. I have burned both of my hands trying to get the bulbs out and just went to the garage and flipped the breaker. Now the door to the fridge is standing wide open in order for the thing to cool down. I could be cooking in there like is was an oven. I was on hold with Sears for 45 minutes and was disconnected - by mistake - the next representative told me. She ended our conversation by telling me . . . 'good luck with that'. No joke. I, right now, am hotter than my fridge. Does anyone know haw to spell 'class action suite'? This is horrible. I can't talk with anyone about repairs until tomorrow. They are all closed. I shall return.
I just had the same problem happen again to me. My daughter called me at work and said she smelled something burning and realized that it was coming from the refrigerator. We have a Kenmore Elite from Sears. She said she opened the doors and the lights had melted the covers and everything in the refrigerator was hot. She was able to pull the plastic away from the bulbs because they were so melted and was able to screw the bulbs out. I bought the unit in 2006 and didn't have it 3 or 4 months before this happened the first time. Since it was under warranty, Sears fixed it. Today, I was checking about similar complaints online and found plenty. I contacted Sears recall hotline at [protected] and they are sending a technician out in two days to check the unit out and confirm the "problem". If it is the same problem as I described, then they will go from there. Since it is the second time for the same problem, they said there shouldn't be a charge. We'll wait a see. In the meantime, I am going to file a complaint with my State Consumer Protection Board and let the technician know that when he comes out.
CALL [protected] THAT IS THE NUMBER to receive the wiring harness/control board replacement unit for your refrigerator from Sears. I called LG and spoke to Supervisor Kristen at this number [protected] At first I got blown off by the guy who orginally answered the phone and was blown off by Sears today, but I was persistent and told them about my calls to the Consumer Protection Agency and complaint I had made and that I wasn't going away...I was told after waiting on hold for over a half hour when Kristen got in touch with Melanie at Sears, a recall of the wiring harness was put in effect in Feb of 2009 and postcards were sent out to owners of the refrigerator...interesting as I was told all day the opposite... But, they are coming on Friday to fix my refrigerator free of charge. AND YOU ARE TO UNSCREW THE LIGHT BLUBS if you have not already done so. Do not use anything wet on them as it will cause an explosion. Their words. Use padded oven mitts. They will also want to know if your refrigerator temp is not being maintained and if there is any damage around the unit. Sounds like damage control at the company. I JUST WANT THE THINGS FIXED SO NO ONE GETS HURT. 8 MONTHS and no postcard from the company for a recall? They did not want me pushing the issue either. They said they would send someone out to people I knew with the unit...ah, yeah right... PLEASE BLOG THIS...I don't know how and the word needs to get out...postcards I don't believe...BLOGS I KNOW WILL GET OUT THERE. I JUST WANT PEOPLE TO GET THEIR UNITS FIXED. IF you already paid to get your unit fixed I would call one of the numbers above and asked to speak to one of the above mentioned names. IF THEY are doing a RECALL, THEY need to reimburse you. I would also still send in the complaints to the Consumer Protection Agency. They need to get on top of these guys... I was told they were in the process of doing a recall and postcards were sent out BUT... when I pushed they just kept saying they would come and FIX MY UNIT... Hope I helped you all... GOD BLESS... Beachgirl
UPDATE on phone calls to initiate recall on Kenmore Elite Refrigerator due to burning light- I called the National Consumer Protection Board and the number I was given for a HOTLINE due to the complaint I had being a actual problem and fire hazard in a product was actually directed to a live person and she took a report from me and it will be sent to me and I have to return it to them in 2 weeks. This starts the process. I will also follow through with the state consumer protection complaint. I WAS TOLD THE FOLLOWING:
The more complaints they receive the better- so here is the hotline number- [protected]
Call your State Consumer Protection Board and get the paperwork and file complaints with them also
Complain to the Company and continue to insist they do a recall on the product
Tell anyone you know that has the same problem with this product to follow through with the above or it will fall through the cracks and the company will do nothing.
It is a timely process, but you have to be patient
There may be a recall prior to the formal process being completed-you never know. BUT DO NOT GIVE UP.
THIS is a fire hazard... keep calling and writing. Pressue talks.
I just posted and mistakenly hit did buy the extended warranty..well, we didn't.. BUT...THE point is we are angry with the company not doing a recall. I have just put the wheels in motion for that. Call your Represenatives for Congress in your area. They will help you. (believe in them for once!) Put the pressure on the company. We need all the voices we can get. If fires break out due to a defective product it is not good PR for this company and my voice will get LOUDER and LOUDER. I am making as many complaints as I can. Call your local Consumer Protection Affair Board and get the form to register a FORMAL complaint-the more the better. Call your local BBB and complain. But, the best road is the formal complaint. The formal complaint is the first hoop in getting a formal recall. I am going to call Ralph Nader's office next. I will continue to call until this thing is recalled. GET on the phones, Get people to understand we are not going to stop until we are reimbursed for the money we have to lay out for the repairs for this FIRE HAZARD we have in our homes and that is not the biggest point. THERE ARE PEOPLE OUT THERE THAT DO NOT KNOW YET THEY HAVE A FIRE WAITING TO HAPPEN IN THEIR KITCHEN BECAUSE THEY MAY NOT HAVE EXPERIENCED THIS YET! AND MAY NOT BE HOME AT THE TIME IT HAPPENS AND WORSE CHILDREN MAY BE HOME ALONE IN THIS LATCHKEY SOCIETY WHEN IT DOES HAPPEN. I may sound melodramatic, but you all experienced the smell and the burning so am I really being dramatic? Get on the horn, call Your State Consumer Protection Affair Board. Get the Form...Fill It Out...Send It IN...MAKE THEM DO THE RIGHT THING AND RECALL THESE FIRE HAZARDS!
We own a Kenmore elite refrigerator and I am going to find out to whom I need to write for them to do a recall. This should not be happening to so many people. There is definitely a defect and we could smell the burning back in our bedroom. Our refrigerator is only 20 months old and I am disgusted. We did buy the extended warranty and normally we do with everything, but we thought LG...no need... I am beyond angry. My husband is a retired Fire Captain and he is totally beyond po'd. This is a fire hazard and they cannot get away with this.
We had the same problem last night...smelled something burning and realized it was the refrigerator! We carefully removed the HOT light bulbs and then my husband removed the entire component, along with the cover, which was melted. I'm only reading posts about consumers being charged up to $500 to fix this problem that is CLEARLY a defect in the product. This is definitely a safety hazard, given so many complaints and should be RECALLED...cannot understand why it hasn't been, but I am NOT paying that kind of money to fix a problem that could potentially happen again. Thank God we were home at the time...this is usually a vacation week away for us! Losing faith in Sears products that I've always known to be the best and tops in Consumer Reports...who is actually reviewing them!?!
Michele~New Jersey
Lighting stays on
I purchased a Kenmore Elite Trio refrigerator almost 3years ago. It is model # 795.[protected] and cost approximately $2300. It worked fine until about one year ago. It stopped running and gave the error message ER FF. The manual was no help but after researching on the internet I found that the FF was for freezer fan. The problem was that ise build up had caused the freezer fan to stop turning. This had happened to a number of people and the fix was to use a hair dryer to defrost the back of the fridge. I have had to do this a total of three times since May of this year...this is annoying and obviously a design error on LG's part (this model is made for Sears by LG). Although this has been annoying and inconvenient I have lived with it.
Then a few weeks ago I received a letter witha check for $3.55 from LG explaining that the energy usage of the fridge had been misrepresented and that thia was a check to cover the average cost of the difference between the reported energy use and what it actually uses. They will schedule a modification to correct the energy usage and will send yearly checks as well. I have yet to receive anyhting about when the modification will take place. I am a reasonable person and so I accepted this problem also. I have not cashed th check yet as I am a little wary of doing so because when you do you are releasing LG and Sears from any other claims to which the payment relates. I was thinking about it but then todaysomehitng else happens.
I opened my fridge and could smell a burning plastic smell. After a little investigation I discovered that the lights are now remaining on in the interior of the fridge. they had gottne so hot that the plastic surrounding the light casing had begun to melt, not to mention that my fridge was running at full capacity continually to combat the extra heat that was being produced inside the fridge. I once again turned to the internet and have discovered that this is an ongoing problem with many LG and Kenmore Elite fridges. I am not alone, in fact many unhappy and angry consumers such as myself have posted about this. This also seems to have been a problem for LG as they actually had a recall for fridges withe the same problem back in 2005.
So I call Sears...they of course are very sorry and will be happy to send someone out to my home to repair it for $75 plus the cost of parts and labor or if I buy a one year warranty for $261...neither of which are acceptable for an obvious manufacturer defect. I then call LG since the modrators on these boards have pointed out that Sears may sell th item but LG makes it so they should be the ones who provide the resolution to the problem. Well big surprise LG says it should be covered by Sears. In the letter with the above mentioned check from LG they state that the expected useful life of their product (ie. the fridge they produced) should be about 14 years. Hmmm...this is far from the 3 years I am getting.
I saw talk on one or two websites about a possible class action lawsuit of which I would be happy to join at this point. These fridges are obviously covered in design flaws and even downright dangerous as some have cause small fires due to the light problem. What does Sears and LG intend to do about this? I look forward to an answer as I continue to search the internet, make calls and write e-mails about this issue until I get some resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
complaint
I closed my account on april when I found out that two companies were over charged me. Sears closed my account and tranfer the balance to a new account without giving me credit. The last week of june; I found out that I owed over $1300 and I made purchased on may and june. I being complaining and explaining that they made an error. However, they are horrible and they changing late payments as if the account still is open. To top it all, sears is sending me new statement with no purchase done on may or june. I called the bank controller and send copies of the statement at [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
control panel and melting dispencer right above tub
we have tried fo over a year now to get our control panel on our washing machine fixed, we have called sears we have several times and have gone into the store we have even joined the lawsuite that was on the enternet still nothing, not only does the contol panel not work but the 3 dispensing unit above the tub is melting. i am not talking about the one on top that you put your soap in .. they are litery melting. i have never bought such a disgusting washer in my life . we purchased the washer and dryer brand new at the sears in clovis ca. we paid over 2, 000.00 cash for the set. i cannot believe that sears would sell such a product. there is no way i would ever buy anothe product from them because they do not stand behind their products unless you purchase the warrenties, pretty sad when you dont buy the extra warrenty and the thing craps out because you are out of luck. i will never recommed sears to my friends or any one for that matter when it comes to purchashing a washer . i would rather buy a used waher than spend that much money again for a piece of crap.
The complaint has been investigated and resolved to the customer’s satisfaction.
my oasis washer is about 4or5 years old.its a kenmore elite.it worked fine for about 21/2 years.now i have the hardest time just trying to get it to spin water of the tub, wheather it is getting out the wash water or rinse water.the tub hits the sides hard.i move the cloths around time after time.some times it takes me 4 or5 times to get the clothe to spin.an now im having to take the cloths out an them soaking wet, throw them into the dryer an hope that they dry.if i had to do it over again i w o u l d n o t b u y bran name again.i would buy cheaper next time. signed very unhappy
bulginh mattress
Bought a SearsO-Pedic mattress in late Jan./09. In July Furn. Medix came down and my mattress on one side is bulging out that your sheets don't fit properly. They told me I needed a new bar across the middle of the frame because this one was bent. The same day I and my husband went to Sears and purchased a new roller frame. I had sears mattress on before the new one and it was fine so nobody asked me about the frame when I bought it or when the men delivered it and put it on my bed. I've shopped at Sears since 1964. I called the 1-800 number and was told the warranty was void. I told them I didn't receive a warranty from when I purchased it or it wasn't on the mattress. This is a default in the mattress with the bulging and having it for only 6 mos. and I think I should have gotten a new one. It's not my fault I didn't get a warranty. We are seniors. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a bed bought for me in 2009 from sears and 2 months after buying it it started to sag in the middle I went back to the Sears store the bed was bought at with pictures of the problem. They told me they had no proof of purchase and there was nothing they could do for me, I have been fighting with this for 4 years now and I just 2 weeks ago got a young woman on the phone that helped me find the purchase of the bed . They sent a tech to check out the mattress and he told me it was not fixable I have a 10 year warranty on my mattress and because of a small stain at the foot of the bed I am now being told my warranty is NOT VALID anymore . and they will not be replacing the mattress ...I have never heard of a stain voiding a warranty . I guess we are not to lay on a mattress ever because you might leave a spot on it and will end up voiding your warranty ...My issue with my mattress is not the small stain it is the SPRINGS !
I will not be shopping at sears again and I do plan on taking this as far as I can with BBB as well as any newspaper that will listen . Having a small stain on a mattress voiding a warranty is thee most ridiculous excuse I have even heard of in my 54 years of being alive...
Thank you
A very unhappy customer
water heater under extended service plan
We have a power miser 12 water heater w/an extended service plan. The heater began to leak last Monday, I called the service dept for water heaters and was sent back and forth between call centers in india and texas. No one could help me. Finally I was told they could come in a week and a day, I was furious & said as I had their product and their service plan next Tues was UNACCEPTABLE.
The next day my husband called an emergency sears number & got the apt changed to this Friday. I emailed SEARS customer service and told them this was unacceptable and I would tell all my friends NEVER to use SEARS. They replied to my email with an 800 number as they wanted me to discuss "my issues" further. I called and was told by the person who answered that she did not deal with water heaters or air conditioners. I was still calm at that time and explained the issue, she told me to hold on and came right back to say a tech would be out the next day. he came and verified that the heater was indeed unfixable and as I had the service plan it would be free and I'd get a call within 4 hrs, which I did telling me about permits I would have to pay for which was fine, the heater and install would be free. She told me that someone would call me from installation in the next 2 hrs, no one did so I called and was told I was on the list for install the next day (today).
The plummer called me in the am (today)to say he had to "track down "the heater. I had to request a "re ring" meaning I'd be charged twice but after 3-5 days one charge would be removed. Sears said he would receive instructions via computer in an hour. He never got anything but was kind enough to go to the local SEARS where they attempted to give him a gas water heater, they called me, I told SEARS I had no gas in my home, I had told numerous people it was electric.
Finally after hours spent at the local SEARS the plummer who was WONDERFUL brought me the right heater, hookied it up and now (hopefully) it will be good to go.
IMO SEARS is irresponsible, the left hand doesnt know what the right hand does, they keep pushing you off to someone else and NO ONE can help. I would ask EVERYONE I know to never, ever buy SEARS products or their extended service plans. You will be extremely frustrated should you ever run into a problem where you need service or replacemant of a warrantied item.
If you live in MA and want a real nice efficient plummer please call Joseph Barbagallo in North Andover [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
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Sears phone numbers+1 (847) 286-2500+1 (847) 286-2500Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 12 12 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number+1 (800) 665-2127+1 (800) 665-2127Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 4 4 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone numberSears Home Services+1 (866) 850-0518+1 (866) 850-0518Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone numberNew Orders+1 (877) 550-9254+1 (877) 550-9254Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone numberExisting Orders+52 55 3628 3920+52 55 3628 3920Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone numberCustomer Service+1 27226+1 27226Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone numberText subscription
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Sears emailssearscares@searshc.com100%Confidence score: 100%Supportwebmaster@customerservice.sears.com100%Confidence score: 100%Supportsearsservice@searshc.com100%Confidence score: 100%Supportcomentarios@sears.com.mx100%Confidence score: 100%
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Sears address3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 06, 2024
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