Sears’s earns a 2.3-star rating from 2955 reviews, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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Replied
refrigerator repair service
The repair man arrived to repair our refrigerator. He put the parts of our refrigerator on the floor instead of the countertop. He then proceeds to repair the refrigerator. The ice maker began to drip on his head, because the door was left open for so long. He then removed the ice maker that was not malfunctioning prior to its removal. He completed the repair. Left the icemaker on the counter and proceeded to his truck to get a receipt. I had to request that he put the ice maker back. The leak that was coming from under the refrigerator stopped, but after he left we had a new leak from the front of the refrigerator. That leak was coming from the icemaker. I called Sears back and requested at least four times that he returns. I called requesting that they give me an estimated time of arrival. He did not call. I was in my home from 8:00am to nearly 5pm because I did not know when he would return. I called a complaint center and supposedly a complaint was filed and someone from management would call. My request was for the return of my fee, because the ice maker functioned properly prior to the service man coming to my house. They said contact would be made within 48 business hours. He returned did something to the ice maker and left. He said that the icemaker would begin to harvest in 2 hours. The two hours came and went. No ice, still leaking. I called back and requested that some else come to repair my issue. I was told someone would return the following Monday. I called on Saturday, trying to speak with management about my complaint again; I was told someone would contact me in 48 hours. No one to date has returned my call. I am very dissatisfied. I still want my refund; I will be contacting Sears again, until I get a response. When I called AHS, my home warranty service that assigned this company, I was not given any assistance either, I was simply told to contact Sears. Thanks! This occurred on 8/7/09, two repair visits. The last repair was made on 8/10/09. Service area is Carbondale, Illinois.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear about the problems that have been experiencing with your ice maker. I can assure you that we are concerned with the service that you have received and to hear that you have yet to be contacted by a member of management. My name is David and I work for the Sears Cares executive team. We would appreciate the opportunity to assist you with resolving this issue. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact number) and we will contact you at your convenience.
Thank you,
David V.
Senior Case Manager
drunk salespeople
I went into Sears in Brenham, Texas to buy a $2500 washer and dryer that was in the weekend ad. The salespeople were fighting with a customer. They were calling her some pretty bad names, so at first I thought maybe the customer really did something bad to them. It was two sales persons and the other one was smoking a cig in the tv department. So I went to...
Read full review of Sears and 1 commentrefused refund and poor service
After the nightmarish experience that took place on Sunday August 23, 2009 as a result of incompetent repair work and poor customer service, my faith in the Sears Company has severely been impacted. Before I begin and describe this ordeal in detail, let me make it perfectly clear that resolution was received yesterday through the help and persistence of the...
Read full review of Searsice maker
Ice maker in side by side is not working again. Original ice maker was replaced 11 months ago by Sears Service.
It only worked for a few days. Sears returned and replaced the ice maker again. The third ice maker has now stopped working. Sears does not give a warranty on the new ice maker . There is a warrantyon the service for only 90 days. So a refrigerator that is 5 years old is in need of its fourth ice maker. Not a good track record for a product that originally cost over $1000. Without an extended warranty this is all out of pocket for the consumer.
The complaint has been investigated and resolved to the customer’s satisfaction.
filter replacement part
I bought a refrig early part of 2009, in August 2009 needed a filter replace, called for a replacement was told it would be mailed to me at the end of that week. Paid. still no replacement..Called back for a status with my given order number, the clerk could not find a status report to give to me and had to refer my request to customer support. I was told they will get back to me no later than the following friday. Now I am looking at 2 weeks. Never will I purchase any items from Sears again. I will notify family and friends...
The complaint has been investigated and resolved to the customer’s satisfaction.
uncontroled boss
To whom it may concern. Sears is the worst place to work at. F who is the big boss is rude, nasty, and just not rite. He put women down yell at them make them cry. He told one lady that works there to brush her hair and put makeup. When I issue is brought to him he does nothing. I reported two of his workers a man and women were doing some nasty stuff in job behind close doors in the job! He did nothing I find that wrong. A bunch of people have called 88 sears and nothing is being done about it. We have worked our butts off and all we get is bs and yelled at. Very sad that people have to put up with his yelling someone needs to step in and look at this man
The complaint has been investigated and resolved to the customer’s satisfaction.
service
Requested service call on upright freezer, model no. [protected]. Freezer is located inside garage of house. Went to put food in freezer and found contents defrosted and spoiled. Outside walls of freezer were extremely hot and compressor was not running. Repairman (tech no. 0005520) came out on 8/17/09 and reported to us that this was normal. He also said that if we use freezer it would probably do same thing again and this was normal. Freezer sets out in floor and not against wall. This should be sufficient for air flow. Repairman said that we need to put a fan behind freezer. I have had this freezer for several years and have had no problem before now. He refused to admit there is a problem and told me that sears was out $125.00 for this call. I have paid for a service policy for as long as I have had this freezer. He also told me that I could not claim the spoilage. I would appreciate someone further looking into this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor workmanship/lack of repairs
I had the shingles on my mansard roof replaced one year ago by Sears Canada. The roofers they used (RDF 2000) did a poor job and were extremely rude to boot. The shingles began falling off within 5 days of installation, caulking was either incomplete or they used far too much on the flashing, some shingles were held in place with 7 visible nails, the rows were crooked or improperly spaced. The inspector agreed that repairs were needed and the roofers have now returned at least 6 times. Still the job is not complete. The top row of shingles appear to be held in place merely by the flashing. Needless to say, this is ineffective and the shingles are beginning to slip out of place. I have called Customer Service in Montreal and have yet to receive a date as to when this job will be corrected. I have a 5 year warranty, one year of which has expired, but it seems not to be worth the paper upon which it is printed. I am preparing to retire and plan to sell my home. However, I suspect I may have problems due to the roofing issue. Needless to say, I am complaining wherever I can and have no intentions of ever entering a Sears store. I am also ensuring that I inform anyone I can in order that I cost Sears as much business as is possible. Ultimately, I may have to have another roofer fix the problem and then take Sears to court.
Donalda C.
The complaint has been investigated and resolved to the customer’s satisfaction.
product, service and customer service complaint
I am in the process of dealing with the very frustrating maze that is customer service at Sears. My less than 3 year old front loading Kenmore washing machine (Whirlpool Duet sold under the Kenmore name) needs new ball bearings. Surprise, you can’t just buy the ball bearings – you have to buy the entire drum kit. Everything in it will cost the same to repair it as it would be to buy a new one. I paid $85 for the Sears tech to come into my house for less than 2 minutes. He diagnosed the problem in under 10 seconds. He told me that it’s a common problem in 7+ year or older machines, but not in one so new. He had never seen that problem before & suggested I call customer service. Suprise – nothing they can do for me…not even a discount on the parts. I’m not at all surprised at this point. I’m considering dropping the broken machine on the front door of Sears so they can deal with the disposal. Is everything disposable these days? Apparently Kenmore products are.
In addition, I was charged an additional $5+tx ‘Supply fee’ on top of the $69.95 +tx service charge for the technician. When I called to enquire about it even customer service didn’t know what the fee was for (since no supplies were used). They agreed to reverse the charge and call me back when it was done. No call backs. After my 4th phone call (for $5!) I was told that this was an industry standard fee for the technician keeping supplies on the truck whether they were used or not and the charge would not be reversed. WHAT?
They also said that I wasn’t told of the fee beforehand because some techs charge it and some don’t. Now, how industry standard is that? I’ve written letters of complaint and also got the reply from Dene Rogers that David May would respond to my concerns. I have not heard anything from Mr. May’s office yet. I am now in an email discussion with a customer service representative who apparently doesn’t read my concerns as she will not answer direct questions, but rather reiterates what is found on the bill (with no further expanation).
I’m frustrated beyond belief (and being 9 months pregnant with no washing machine isn’t helping to calm me down).
Buyer beware with both Kenmore Products and Sears service calls!
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased dishwasher from Sears's outlet in Maple Ridge 4 weeks ago. Paid for full delivery and installation. Installed by the store owner who coincidently was an installation contractor. Dishwasher leaked about 3 weeks ago (about a week after been installed), so I phoned Sears to get help. Well, it’s been 3 weeks now and all they do if I call Customer Service – they keep telling that somebody will contact me within 2 days. 3 weeks!
One of the reasons – the Sears franchise co-owner denies that he installed dishwasher and only delivered it to us. Wow! What a liar!
Sears did not want to do anything about the matter. The only thing is left for me is to sue Sears and their pathetic "contractor". So, that's what I will probably do.
Never, Never buy a Sear applicance again! I was shipped a new door for a fridge and was sent the wrong one (Sears error!) got credit back for the WRONG door and then Sears sent out the CORRECT door that I ordered. I was then charged twice for a total of $882.73 for a $390.00 part! Sears Call Direct will not fix the problem and will not return calls. Terrible Terrible customer service! Have spent over 12 hours on trying to recover my monies to no avail. WARNING DO NOT PURCHASE SEARS APPLIANCES!
Sears Canada service charges are outrageous - and they are misleading. When told the initial assesment would be $99, and could cost more, I called the local store manager and was told that the $99 would also cover the repairs. When finished - for less than 30 minutes - the cost of labour was $165. And there is no way they will provide any refund. NEVER EVER AGAIN WILL I DEAL WITH SEARS CANADA. BE READY TO BE RIPPED OFF.
I agree that Sear's Service is TERRIBLE. Our new house came with a Kenmore washer that suddenly stopped working. We called Sears to come out to fix the problem and were told that the guy would come in 5 days between 8-5 pm - which of course means taking the day off from work. He came and after 10 mins diagnosed the issue and charged us $90 saying he would be back to fix it the following Wednesday - so again another day off work. Wednesday morning Sears calls to say that he can't come so they want to reschedule for the following Tuesday - after I had already taken the day off work. I said that wasn't acceptable - but of course got the run around and more or less the story of "too bad". My husband then called the Appliance Guy - who was AMAZING. He came out on the Wednesday - went and got the part and even fixed the machine the same day - all for cheaper than Sears was going to charge. Of course we are still out the original $90 which they will not refund.
I have a sister in law that was part owner in a Sears Distribution Store and she cared about customer service and she would call back all customers that had problems as she was a firm believer in customer satisfaction and paid the ultimate price for her beliefs. She was fired as co owner of her SEARS Distribution Center from her co owners wife because she was told that she was to kind and cared for customers that were having problems with products and that was costing them money.The husband was the one that was my sister in laws associate partner, not his wife who went bankrupt before and couldn't even get money to finance this business and needed my sister in law to be partners with her husband. She is now writing cheques out to herself and not paying her husbands employees. She will soon have a wake up call. Don't buy anything from the suppliers of the Sears products in Petewawa, Ontario. What is said here has absolutley no reflection on SEARS itself, just the poor management of the persons selling their products.
You know what, Sears has internal problems at the Sears store in Petawawa, did you buy it there? They promise stuff at the time of sales and then after they sell product they don't care and will not return any calls and then they hope that you will just forget about it, once the money is in their hands they don't care.
I will meet you at the laundry mat. We are having a similar problem with our
washer only the biggest headache is corprate customer service. How can we get through to these people?
Kenmore garbage!1
non serviceable
I've always regarded Sears as a quality store with excellent products and knowledgeable employees. However, in April 2009, I went for a service and I was told that I needed to replace four tires as they were claimed nonservicable. I realized that I replaced all the tires 3.5 years ago and tires should still be within time and mileage warranty. They said tires were worn unevenly due to misalignment. So they could not be covered under warranty. I then asked why I had been to Sears for oil change and tire rotation service regularly and every time some kind of points inspection was covered, why no one told me that I needed to do alignment. The manager there insisted that tires were worn unevenly.
The next day I took the car to Sears Auto in Carson. The technician checked the car and said tires were evenly worn and wrote this statement on paper. The two sears auto centers had complete different opinions on the same set of tires on the car.
So I complained to Sears, but they insisted that tires worn unevenly due to misalignment and finally they agreed to give me 29% credit of tire price (based on rest of mileage unused toward warranty) IF I replace all the tires in Sears again, but they never addressed my question why their services were inconsistent. Where is the quality of auto service?
I paid good money on the tire replacement and all services there before, I would rather avoid use Sears again for any kind of service anymore because I do not trust their service standard anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer satisfaction none!!!
Bought a combo microwave/range fan dec 2008 it broke may 2009, repair company cannot fix it I still have no fan no microwave and sears will not refund it even tho I have no product in my house as they are deciding which one of the 6 people I talked to were going to fix it all. Then finally last week I thought ok I finally get some answers that are good I can nnow order a fan and a microwave separate at no extra costs to me even the extra $20 dollars over the price of the single unit is waved new warranty and no shipping or handleing. Yeah! Finally! Not another call today, to infom me all other dicisions are void I will pay extra and I will not be compisated at all for the three months of having nothing for my $499.99 plus tax and shipping and handeling what customer satisfaction is that.
kenmore upright freezer
I am writing to you with a problem I have about an upright Kenmore freezer that was purchased about a year ago, along with an extended warranty. My daughter and family came to visit me from California, I live in Nebraska, to celebrate my 71st. birthday. Knowing they were coming I stocked up on a couple of beef roasts, fresh vegatables, and deserts, two icecream cakes, and three gallons of ice cream. This was done about ten or so days before they arrived. The morning after they got here I opened the freezer door to remove one of the roasts for dinner that night, and immediatly got physically ill. The smell was overwellmeaning undiscribable. Some time in between putting the food in the freezer, and taking the food out the freezer quit working, and the red light never went off warning me of a problem with the unit. The freezer was crawling with live MAGGOTS and of course all of the food was ROTTEN. HAPPY BIRTHDAY TO ME. Thank goodness my family was here to throw out the food, because I know I could not have cleaned it out myself. What a great homecoming gift I gave them. I got on the phone and called SEARS HOME SERVICES, the next day a service tech arrived at my home and inspected the unit. He informed me of the problem which was a CIRCUIT BOARD CONTROL UNIT failure. He informed me the unit would be replaced free of charge since I had the extended warranty coverage on it . I asked him if there was a chance that the freezer could be replaced, I don't think I will ever be able to get the smell or the image of all those maggots out of my memory. He called his supervisor and asked if it could be replaced, his supervisor said no, and the two other people that had the same control panel replaced, were told to keep the freezer door opened and put newspaper down on the bottom shelf and some baking soda on top of the paper, and eventually the smell would go away. He wasn't sure of how long it would take, maybe several weeks. This is one reason why I am writing this complaint to you the Sears Co. If this was an isolated incident, I wouldn't be as upset as i am, I would still be writing to you and asking for a replacement freezer. But knowing now that two other people had the exact same problem with the same Kenmore freezer Model#[protected], Serial#WB64323390 in the same general area of Nebraska that makes me wonder if maybe there is some type of manufacturer's flaw that Sears knows nothing about, or it is known by Sears, and they aren't letting the general public aware of the problem, because of the cost of replacing the appliances to the probility of thousands of owners. I am a widow, living alone, on a Social Security income. My late husband and myself have been loyal Sears customers since the early 1960's. Every hand tool and power tool that we have owned has been a Craftman's tool, almost every home appliance has been a Kenmore brand, our lawnmowers, our shoes, our clothes, our televisions, and even alot of our pets were purchased at Sears, our children, and grandchildern are carrying on the tradition, by purchasing Sears products. By writing this letter to you I am hopeful that you will do the right thing and replace the unusable (I'll never use it again) Kenmore Upright Freezer with a brand new freezer, so the tradition will continue on with me and my family.
Rose M. Hill
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
I would just like to say that dealing with Dan Fahrendorff at the Rice St location has been a joy!
What a professional, what a great place to have your vehicle serviced! I would highly recommend Dan and the Rice St. Sears Auto Center in St Paul MN.
Dan is a seasoned veteran who knows cars and he explains things thoroughly and in simple to understand language. Sears is lucky to have this guy!
The complaint has been investigated and resolved to the customer’s satisfaction.
I stopped at a local Sears Auto Center to request a quote on a 2 front struts replacement, the associate gave me a quote for the parts for 89.99 each and told me that in order to take advantage of the half price installation I should order the struts, but that he recommend a set of struts of better quality and performance for my particular vehicle ( A Saturn VUE ) those struts Monroe reflex were more expensive, about 140.00 each but they could order them and as soon they have them I could take the car for their replacement. After I decided to go for the better quality and order them, I waited for about a week and did not received a call back from Sears, I called them and they told me they have the struts ready, On Sunday the 15 of November I took the car to Sears auto center . After they started to work on the vehicle on Sunday I was told that they received a wrong part and they have to order them again and it would take 2 to 3 business day to have it . Since the car have some parts removed to facilitate the labor I told them they could keep the car until the new parts arrived . Monday, Tuesday, Wednesday I did not receive any calls, so I decide to make the call and asked for the status of the repair, the associate told me that they received a wrong part again and monroe does not make those particular struts for that car and model anymore so they have to replace them with a sensa track type of strut, the very first struts they quote me for 89.99, except this time were 99.99 each, I asked if they will ordered the from a different vendor and that cause the change in price, he told me that he does not know how much they pay for these struts but the computer have them at that price and probably the previous quote it was due to a special sale, being somehow frustrated for not having my car for several days and depend on my wife to take back and forward to work I told them to go ahead and order those and installed them. The associate told me that as soon as the parts arrive they will work on them, I called back on Friday the 21th of November around and they not have them yet, today Friday at 8-30 PM still waiting for a call, a solution, and reasonable explanation and apology at least ... still waiting.
Okay, and if you were happy with your experience there, WHY post about it here? This is a complaint board, hence the website name: COMPLAINTSBOARD!
not delivering appliances for a month
Salesslip [protected] 7/27/09 Appliances were to be delivered 8/3/09. After calling all 800 numbers and personally going back to the store. All persons were pleasant but could do nothing! You took my $ 975.98 7/2/09 and still have not delivered my product. Perhaps the delivery will occur 8/24/09. The address for delivery is in Sedina AZ, a house I am referbishing. This is a 4 hour r/t travel for me or I must pay a group working for me in Sedona $50.00 if you show up in the 2 hour window this time. On 8/3 I waited from 11; to 4:30 with no calls from the late delivery.. I would appreciate hearing from someone at searts who can help. and reimbursement of costs. Margaret Nagy
The complaint has been investigated and resolved to the customer’s satisfaction.
I'd have cancelled my order after the first missed delivery. Call Sears' corporate offices to complain.
damage to vehicle
Sears damaged my new vehicle, their loss prevention idiots attempted to intimidate me by taking a petty amount. I came in for an oil change, instead nearly $2, 000 in damage to my door where the idiot automotive manager released a high pressure air hose from a tire machine into the side of my car. I will sue them for the repair and my time. These people are complete idiots!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear CEO,
This letter is to inform you that after being a loyal 20 year card holding customer, my relationship with Sears is over. On 11/08/2009 your Automotive Manager Mike Layton at the Mesa AZ store located at 1425 W. Southern Ave. disconnected an air hose from a tire machine that struck my new vehicle. I was at this location for a simple oil, lube and filter. I was told to get an estimate and Sears would fix my new vehicle that has just over 4, 000 miles on it. The BBB A+ Rated Body shop I took my now damaged vehicle to, gave an estimate of around $1, 600 to fix what your company had done. After a 2 hour wait for the loss prevention people to arrive, I finally received my damaged vehicle and a bill for the oil change that they had the nerve to make me pay for.
Your loss prevention people called me back the same day informing me that I needed at least 5 more estimates for the repairs, I informed them that was ridiculous and not going to happen. The next day I received another call from your loss prevention people who offered me $150 to settle my claim. I explained that there was no way on earth would I accept $150 for the damage as the vehicle was in the shop being repaired for $1, 600+ dollars plus I had to get a rental car.
I was badgered by these LP people and informed that Sears would drag the matter out in court for many years. They also asked that I send them a copy of my credit report, Social Security Card, Copy of my drivers license, birth certificate, vehicle registration, and insurance card to prove that I did "own the vehicle in question". This was a futile attempt to get me to accept their ridiculous offer.
Your employees are insane, liars and just flat bananas! Never in my life have I ever seen such a disaster. I will of course have my law firm sue the pants off of Sears for the damage and the absolute insanity of your employees. I will pay for the vehicle repair on my Sears Master card as well as the rental vehicle and the $2, 500 retainer to my law firm. Oh you know the 21% Sears card. Your store manager Burt Desroches has lied to the National Customer Relations for Sears by stating that he has attempted to contact me several times. I called four separate times to speak to him and was placed on hold for 20 minutes at a time. I will make sure I share my Sears Horror story with everyone I can find to listen, with the economy the way it is customer service should be job #1. Well I guess with a store manager who gets arrested for DUI I am sure alcohol is a factor because sober people don't let their employees act this way and get your company sued!
Sincerely,
David Russell
Mesa, AZ
[protected]
Your Store Manager:
Public Access to Court Information - Case Search Printer Friendly Version
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Case Information
Case Number: M-1144-CR-2009294
Title: ST OF AZ VS DESROCHES BURT Category: Traffic
Court: Maricopa Municipal Filing Date: 05/26/2009
Judge: HONORABLE SCOTT SULLEY Disposition Date: 08/04/2009
BURT DESROCHES DEFENDANT - D 1 Date of Birth: 8/6/1974
Citation Count Description Disp. Date Disposition
C00018508 1 DUI EXTREME BAC .15 - .19 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 2 DUI LIQUOR BAC .08 OR MORE 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 3 DUI LIQUOR/DRUGS/VAPORS 1ST 08/04/2009 PLEA GUILTY/RESP SENT IMPOSED
JOSE A. SALDIVAR ATTORNEY - Y 1
Case Activity
Date Description Party
10/05/2009 CAL: ARRAIGNMENT
08/04/2009 FUND: 2007 SURCHARGES (84%) D 1
08/04/2009 FUND: BASE FINE (84%) D 1
08/04/2009 PLEA AGREEMENT RECEIVED D 1
08/04/2009 TIME PAYMENT/PAYMENT PLAN D 1
08/04/2009 FUND: CASE PROCESS FEE D 1
08/04/2009 FUND: INCARCERATION FEES D 1
08/04/2009 ORDER ALCOHOL SCREENING D 1
08/04/2009 FUND: PROB SURCH 2006 D 1
08/04/2009 FUND: PROSECUTION FEE D 1
08/04/2009 FUND: DUI INVESTGTN FEE D 1
08/04/2009 FUND: PRISON CONSTR OPER FUND D 1
08/04/2009 FUND: PUBLIC SAFETY EQUIPMENT D 1
08/04/2009 CAL: PRETRIAL CONFERENCE
07/07/2009 CAL: PRETRIAL CONFERENCE
06/29/2009 CAL: ARRAIGNMENT
05/27/2009 FORMS: GUILTY/WAIVER D 1
05/26/2009 COMPLAINT FILED-UNIFORM CITATN
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defective washer and dryer
I purchased a brand new Kenmore washer and dryer set in August of 2007. I chose this store and brand because my family and friends have used them for somewhere around 50 years. At this time, both the washer and dryer are not working. I spoke to several people at Sears and they will not help me out with this because I didn't purchase an extended warranty. If this was 4, 5 or 10 years from now, I would understand, but this set is obviously defective and I have been ripped off. I do not have $200 for them to come out just to look at the set and I don't feel that it is fair to expect to have to pay this much when the set is less than 2 years old.
I agree. Comment box can be empty!
never followed up on 6 month check-up or brought new filters as promised when installed
Furnace installed 3-14-06. No one ever came back as promised to check on it before winter and bring filters as promised. Has been working ok but thermostat was not working recently when checked by us. We called several times being told we would have to pay a $93.00 dollar fee for Sears to come and check out the problem. We knew the problem with the thermostat and didn't need any one coming to our home to tell us and having to pay 93.00 for them to do this. After talking to Sears several times and finally promised someone would come and replace the thermostat or at least bring us the filters that were promised when we had the furnace installed we still have yet to hear from anyone. We went and purchased a new thermostat because we never got a call back on the problem as promised. At least we should get the filters that were to be included with our furnace when we had it installed. By the way we were told that they(Sears) had no records of them doing their follow up check on the furnace. So at least they admitted to them not doing the follow-up as they were supposed to. We are not happy with the treatment with our purchase, and will not be advising anyone to purchase a item that needs installed or a large appliance from Sears.
The complaint has been investigated and resolved to the customer’s satisfaction.
I HAVE TECHS OUT FOR ALMOST TWO, WEEKS DUE TO FU®NACE4 NOT HEATING, NUMEROUS PARTS
WERE ORDERED BUT DIDNT FIX THE PROBLEM. SEVERAL OTHER PARTS WERE ORDERED TO
NO AVAIL. WE WERE NIOT SATISFIED WITH THE RESPONSE TO OUR PROBLE, ON THE 13THM, DAY WE
DECIDED TO CALL A LOCAL CO AND A NEW UNIT INSTALLED. NO SATISFIED AT LL, THIS WAS NOT HE
FIRST TIME HAD PROıLEMS. ON THE INITIAL, INSTALLED OF THEM SEARS KENMORE, 90, WER HAD
TECH OUT IT SEEMS EVERY TWO MOS. . GOT HEAT NOW BUT SEARS KENMORE 90M IS LONG GONE
Replied
poor service
Never use Sears repair service. They have been to our house four times now to fix our refrigerator. Each time has been the same nightmare. First they come out and find the bad part. Don't have the bad part so they order it. Part arrives in 24 hours by mail, but they can't get back to install it for a week. Part fails. Cycle starts again. We're now down again after two parts installed.
The worst part is that the repairman, while here, makes the appointment for just a few days away. Then the next day they call and change it to a week away.
Now the part has failed again. Only available repair date is a week away. I'm talking to some call center in India and not only are they no help, they hang up on me.
Never again will I use Sears.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to read about the ongoing situation with your parents’ refrigerator. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with your parents regarding their refrigerator and make sure everything that can be done is being done on their behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (niobee2004) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
It is disappointing to read about the trouble you go through when your refrigerator needs service. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving the current problem with your refrigerator in a time manner. If you can contact us at searscares@searshc.com and we can work together finding a solution that bests meets your needs. Please include your screen name (Fladnag) in your email so we can reference to your issue.
Thank you,
David V.
Senior Case Manager
Same problem here. Bought my parents a refrigerator about 3 years ago. Been having the same problem ever since they got it. Frost in the freezer. Have called the service center every 3 months to have someone come and defrost it. Then just to find out that having a technician come and defrost the fridge does not count toward the four service repairs that have to be made before the item is replaced. Bunch of mumbo jumbo. Food has spoiled so many times. Sears is only out to make money and waste our time. Never again buying from Sears. Buying the extra warranty is also a waste of money. I can defrost it free.
we bought washer and dryer pd 2300 for them in 2007 it will not ring out small loads and will not dry dishtowels was told not to put more than 5 towels in i guess im to wash washclothes seperate they came to check out cause we have warrenty when he left it is off level called them back we will have them out never came back and never called i called at 700pm guess what they were closed asked to talk to someone in charge no one ever answered phone asked three times we have lots of property will never go back when i was a kid you could count on sears not now how sad lowes is taking over.
damaged my car while installing new tires and then they tell me f you!
I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage.Thier (insurance agent) offered to pay $400.00 as a good consumer gesture.
Its like hitting my head against a brick wall
I can say one thing i will always walk around my car with a video camera from this day forward... I have all the emails and phone msgs.
anyways im sure your readers would be interested in this...
FOLLOWING ARE MY EMAILS
JAIMIE K. BRAGG
167 Hunt Club Dr.
APT # 1 - D
COPLEY OH 44321
Dear Sirs.
Well I have spoken to your rep Ray Wetzil
I have explained all to him and he had offered $400.00 to settle this
case. I had made it quite clear that I would only settle for $906.00
That is the lowest estimate that I had gotten.
Anyways I would rather loose
in a court room than settle for that, And I really dont think I would loose!
I do not understand Sears. And Im really starting
to see why your business has shrunk. The customer is trash to you. That is fine.
You will lose me and anyone I can convince to never do business with you.
I will see you in small claims court, if I am forced to take that drastic of measures.
Win or lose let the ball land where it may.
I will seek consumer news reporters prior to taking that action. I really can not
picket that store because its in a shopping center so far from the road, that is not
an option, but I can, and probably will exert my right to picket on the sidewalk
all along your Southland ( Middleburh hts OHIO store). I m not sure what else I can do
to make you understand that your employees have caused me this grief...
My parents where very loyal sears customers, and i kept too that, but i will
not be able to support that anymore. I do believe in customer service, but
you lake that...
For every one person you lose as a customer it takes 10 times more effort to
get that person back.
And Sears is an American tradition. I wonder how many have walked in my shoes with you
and how many people will follow in my foot steps with you
Anyways im sure you don't care and
dont want to hear all that...Well I guess we have all spoken.
Thank for the dent and scratch in my car!
I guess I will have a ( gift from you) a dent that keeps on giving RUST!
I will have that as a reminder how you dented and
told me to get lost!
THANKS AGAIN
Jaimie K. Bragg
167 Hunt Club Dr.
APT. # 1 - D
COPLEY OH 44321
HELP!
HELP!
HELP!
Well, I did not realize that it would be this difficult to even be able to deal with my problem.
On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR
MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY
He said he did not notice that...
I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!
So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!
I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!
This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!
The have dented, scratch, and messed up my front end alignment that sears did in jan/2009
AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL
SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009
INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009
THANK YOU
JAIMIE K. BRAGG
> Date: Mon, 20 Apr 2009 11:48:05 -0500
> From: [protected]@customerservice.sears.com
> To: [protected]@live.com
> Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
> >
>
> Dear Jaimie K. Bragg,
>
> Thank you for your recent correspondence regarding your experience with
> our Medina, OH auto center. We are always interested in hearing from
> our customers, and regret it was this type of situation that prompted
> you to contact us. We apologize for the inconvenience you have
> encountered with your vehicle after having your tires put on.
>
> We have forwarded your message to the Auto Center Manager. They will
> contact you within two (2) business days.
>
> Once again, thank you for contacting us.
> Sincerely,
> Jennifer W.,
> National Customer Relations
> Sears Holdings Corporation
>
> Original Message Follows:
> ------------------------
> Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
> Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
>| Evening Phone: | Email: [protected]@live.com
> | Comments: Dear Sirs
> Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
> North Court street, Medina Ohio, 44256 Sears Automotive Center. I
> purchased 4 tires and I had them installed. Your Service Techs were very
> nice and helpful. However When I got my car back It was parked between 2
> cars so I could not really look at the tires. So when I got home, I
> looked at my tires, and the whole back side of my car (drivers side) had
> been majorly dented and scratched all up! Well im sure you can
> understand my frustration. I think the worst part was that they did not
> tell me about it. They just acted like well we wont say nothing, and
> hopefully he wont notice till later! Thats more frustrating than
> anything. And what is really frustrating is that im loyal to sears. And
> now this...can you please investigate this and get back with me.
> Someone has to take responsibility of this situation.
> Thanks,
> Jaimie K. BRAGG
>
Date: Tue, 21 Apr 2009 21:05:40 -0500
From: [protected]@customerservice.sears.com
To: [protected]@live.com
Subject: RE: National Customer Relations - NC_Complaint_Management (KMM3817881I15977L0KM)
Dear Jaimie Bragg,
Thank you for your recent correspondence. We are always interested in hearing from our customers, but apologize for the situation with the damage to your vehicle.
In order to best assist you, please continue working with the Sears Auto Center directly.
Thank you for taking the time to contact us. We value you as a Sears Holdings associate. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Miguel G.
National Customer
Sears Holdings Corporation
Original Message Follows: ------------------------
Dear Sirs,
HELP!
HELP!
HELP!
Well, I did not realize that it would be this difficult to even be able to deal with my problem.
On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR
MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY
He said he did not notice that...
I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!
So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!
I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!
This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!
The have dented, scratch, and messed up my front end alignment that sears did in jan/2009
AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL
SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009
INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009
THANK YOU
JAIMIE K. BRAGG
>Date: Mon, 20 Apr 2009 11:48:05 -0500
>From: [protected]@customerservice.sears.com
>To: [protected]@live.com
>Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
>>
>
>Dear Jaimie K. Bragg,
>
>Thank you for your recent correspondence regarding your experience with
>our Medina, OH auto center. We are always interested in hearing from
>our customers, and regret it was this type of situation that prompted
>you to contact us. We apologize for the inconvenience you have
>encountered with your vehicle after having your tires put on.
>
>We have forwarded your message to the Auto Center Manager. They will
>contact you within two (2) business days.
>
>Once again, thank you for contacting us.
>
>Sincerely,
>Jennifer W.,
>National Customer Relations
>Sears Holdings Corporation
>
>Original Message Follows:
>------------------------
>Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
>Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
> | Evening Phone: | Email: [protected]@live.com
>| Comments: Dear Sirs
>Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
>North Court street, Medina Ohio, 44256 Sears Automotive Center. I
>purchased 4 tires and I had them installed. Your Service Techs were very
>nice and helpful. However When I got my car back It was parked between 2
>cars so I could not really look at the tires. So when I got home, I
>looked at my tires, and the whole back side of my car (drivers side) had
>been majorly dented and scratched all up! Well im sure you can
>understand my frustration. I think the worst part was that they did not
>tell me about it. They just acted like well we wont say nothing, and
>hopefully he wont notice till later! Thats more frustrating than
>anything. And what is really frustrating is that im loyal to sears. And
>now this...can you please investigate this and get back with me.
>Someone has to take responsibility of this situation.
>Thanks,
>Jaimie K. BRAGG
The complaint has been investigated and resolved to the customer’s satisfaction.
At least you did not want Sears to give you some " free stuff " for your troubles. lololol
All of the energy you spent drafting all those email's, you could have went to your local Justice of the Peace and filed a small claims lawsuit against Sears and would have been close or even past a trial date by now. Shame on you. In the future, one demand letter with an attached copy of the estimate of the damage to your vehicle then off to the courts to settle the matter.
awaiting refrid. part 8 months!!!
For the past 8 months!!! I have been waiting for the replacement part of my Kitchen Aid Refridgerator Door, order#226416. On average I have received at least three calls per week regarding this Refridgerator Door, only to tell me that it is on back order. But never told as to the actual factual status of this item part.Everytime I try to further inquire...
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Sears address3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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SEARS HAS NASTY WOKERS AT THE FLATBUSH STORE, I PAIDED CASH FOR MY STERO, WHICH I HAD TO TAKE IT BACK TWICE WITHIN 30 DAYS, NOW I GET THE RUN AROUND BY SEARS WORKERS, ONE SALES PERSON WAS SO NASTY I HAD TO TELL THIS [censored] TO STOP YELLING LIKE HE WAS CRAZY, NOW I HAVE THIS [censored] STERO THAT DO NOT WORK RIGHT I HAVE TO SPEND MORE MONEY TO SEND IT BACK, I WILL NEVER BUY ANYTHING FROM SEARS AGAIN, THAT SALES PERSON SHOULD NOT BE AT SEARS DEALING WITH PAYING CUSTOMERS.