Menu
Login
Replied
We purchased a washer, dryer and a Refrigerator freezer all Kenmore Elite series. We purchased the 3 year warranty and scheduled the routine maintenance as we were instructed. And we were pretty satisfied for the past three years. HOWEVER now that the warranty has expired on all three we are experiencing nothing but problems. First the biggest issue the washer the now famous "F1" code 6-7 times it has to be reset and then just maybe it works WE HAVE NOT BEEN THAT LUCKY LATELY WE HAVE TO WASH OUR CLOTHES AT MY MOTHER IN LAWS HOME. THIS IS COMPLETELY UNACCEPTABLE. Of course our serial number is not part of recall. The refrigerator / freezer ice maker has never worked right the tech blew it off as poor water pressure and the freezer is building up ice behind the plastic next to the blower. Our old one worked fine. We have for years purchased products at Sears, from Craftsman tools to Kenmore appliances the products are getting worse in craftsmanship and quality. I will never walk back into a Sears until I get some resolve to this washer "F1" issue
Former Sears Crafsman and Kenmore purchaser
The complaint has been investigated and resolved to the customer's satisfaction.
We purchased an Oasis HE top loader washing machine for a vacation home last year. It gets used on weekends during the summer months to wash sheets and towels. Same experience with the F1 error message and babying it to get through a load of laundry. Very frustrating.
I also have the F1 error on the same model number. I called Sears and they were more than willing to let me pay for the repair and then give me a 1 yr service contract for free after I paid for the repair. We get the F1 error at start up and then again at 21 minutes left in the cycle. Due to this error we can not use the whites cycle the 2nd rinse option and several other features on this piece of garbage washer. I am sick that we replaced all major appliances with Kenmore Elite and we are now just waiting for everything to fail. Sears used to be known for quality, backing up the products they sale and customer service. However now they just want your business and you are on your own after the sale.
We bought the Oasis HE about a couple of years ago. Once in a while it showed F1 error, and I reset it and continue with my laundry. Approx. 6 months ago, it had gotten worse. I have to reset it around 4 times in order to start washing my clothes. A couple nights ago, in the middle of the night, the washer started to make sounds like it was washing clothes. I had to literally disconected it in order to stop the noise and the flashing. I would like somebody to call me to let me know what should I do.
Myrtha Gallagher
1035 Wonderwood Ct.
Pensacola, FL 32514 Phone [protected].
Here is a link to an incident report to the Consumer Product Safety Commission: http://www.saferproducts.gov/ViewIncident/1170505
After you read the report, go to the top of the page and click on Report An Unsafe Product and fill out the form. In the Incident Description box give them your model and serial numbers and ask that they be included in the recall. If enough people let them know that ALL the models and serial numbers are having exactly the same problem as the ones in the recall, maybe they'll make Sears fix them all for free.
Kenmore Oasis HE Elite Washer - Top Loading
Model No. 110.[protected]
Washing Machine constantly jumps across the washroom and
shakes causing the floor to move.
Then it comes up with an Unbalanced Load display.
Happens around about 12 minutes into the wash.
We already replaced the brain because of the F1 sensor issue
which was recalled and replaced for free by Whirlpool on the same machine but
not by Sears on the Kenmore.
Sear is recalling the newer machines for this problem.
Why not my 2007 machine? It has been doing it for 2 years now.
This model 110.[protected] and basically all the KENMORE ELITE washers are built to be a constant revenue stream via their suspicious warranties. They fully know that they delivered a product with a faulty control board ours replaced soon after original warranty ended (bought in late 2007 failed in early 2009) we had to pay around $245 for this "warrantty" for a computer malfunction which EVERYONE has had issues with.
in 2010 soon after that warranty ended we Learned that AGAIN! another need for warranty and this time $274 and they had to basically replace the ENTIRE GUTS..because of faulty plastic parts which causes leakages in the basic which was slow moving thus caused our entire base to RUST! it bleed RED...all over the place.
lucky for us the next instance occured just DAYS before that warranty expired for a typical UL issue which lasted good for a year just enough time to reset the warranty...then UL has since become a MAJOR problem...so in 2013 ANOTHER warranty...
I paid 970+tax for a supposedly higher model of kenmore...which has cost me almost 900 just to keep it running for less than 7 years. I have gone a total of 6 months in that time with NO WASHER SERVICE...
Their warranty is a scam...its a revenue stream for a company flushing their customer satisfaction down the drain.
I also have the Kenmore (CRAP) Elite Oasis washer. 12/2 after purchasing it i too get the error code F!. It cost me $500.00 to replace the control module and here I sit today with the same issue.
I don't understand why when so many people have bought your crap and clearly have an issue with this part being faulty, you are not inclined to recall the part or the washer?
I have been a loyal Sears Kenmore customer over 25 years. I splurged and bought the Kenmore Elite Oasis machine washer and dryer. i will no longer buy a kenmore washer after experiencing rust taking over the whole top of my washing machine for no reason. Now the rust is starting to ruin my clothes when we use the washer. I have bought nothing but Kenmore washer/dryer because of their reliability. Never again will I spend money on a machine that just rust out all around the top.
Be aware!