Sears review: Replacement parts 479

We ordered a washer and dryer on thanksgiving morning 1215 m.
We received a confirmation number. We paid with our debit card. My husband called sears.com and bought the extended warrenty and asked how we were to receive the paper work and all of his questions were answered. We checked the bank on line and yes there was the transaction. So our washer and dryer were suppose to be delivered Sat. On sat. there was no delivery so we called sears.com only to be told the order was cancelled due to insufficiant funds in the account. I rechecked the bank account, money was there and the charges for sears were also there. I call our bank. Sears ran our bank card twice. So i call sears back only to be told "we are so sorry and the washer and dryer are sold out ". We are sorry we ran ur bank card twice. The money will be returned to ur account in 5 to 10 bussiness days. Well if sears would not have ran our card twice we would have had money to go to another store to purchase the washer and dryer on sale. I am not upset because they ran out of stock... i am upset they ran our bank card twice and it takes almost two weeks to get our money back. I will never be shoppping at sears again.

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years! We bought our current dishwasher from Sears in January 2017. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher. Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service forced us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast. Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602 Sears responded to this complaint in a very negative way. I complained to the Better Business Bureau and Attorney General but Sears said we were just out of luck and they didn't want to do anything to resolve this problem. I'm telling everyone not to shop at Sears for anything.

I Work For Sears and have been there for the past 3 yrs, them mofo's dont pay enough all assoiscates in there work like dogs for $5.75 hr plus commission gee wiz! that freakin place shouls shut down

thats because sears and kmart are cheap and treat their employees and customers like dog poo

You did not say what your job title was first of all. You are getting an hourly wage plus commission. I work for Sears and only get an hourly wage!

SEARS is the WORST. The customer service at Sears.com & the delivery department doesn't share information. I am telling all my friends / co-workers / family NOT to buy Sears. I hope they close down. Take your money to PC Richards or many other companies whom will appreciate your money. My order number is [protected], almost $4000. I have had the worst time dealing with Sears on a simple matter which in a saga. Sears.com Supervisors are a waste of time. After waiting half hour foer one each time you call, they just repeat what customer service said.
Just understand this...once sears have your money consider it bounded in red tape...you will hear term like this form customer service "it will take 2-3 days to process, 3-5 days, 4-7 days, 7-10 days, 10-14 days and my all time favorite 4-8weeks.
SEARS policy & procedure varies from person to person.
Bad news travels fast...my opinion SEARS doesn't doesn't appreciate people's hard earn money...Owell
The saga continues

My complaints is about these products: Sears/NordicTrack Treadmill and Amana 27 Inch side by side refrigerator and Sears Garage Door opener they failed to exchange and honor Product Maintainence Agreements purchased from 2017 thru 2017. It took me from 2017 to get a replacement treadmill, but no refrigerator or garage door opener after Sears knew they could not fix them in 2017. Sears delivered to me a oil leaking and scratches treadmill and I was told it was in a demo mode the Tuesday after delivery [protected])(third day) by salesperson Eliane, it was to be a new treadmill and sales slips shows $1200 +, not a used or demonstration model, I was given a verbal gift certificate and another year warranty on it by Rich I.D. #83143 representative called by delivery and set up man Bobby Graham on 11-28-2017. I have called almost everyday on numerous and different numerous numbers and days, speaking to people from Sears who told me they would help get new treadmill delivered. This this date 12-15-2017 I still have this oily leaking item in my house on my carpet and do not know if it is damaging the carpet at present. No one will help me and I do not understand why they will not just deliver a new treadmill to me. This treadmill was a replacement for another treadmill I had been trying to get fixed or replaced from 2017 thru 2017 this delivery date.
Sears lied over and over and did not send a person to repair my treadmill, refrigerator, or garage door opener. They now have left me again and again losing food, not using the garage door opener, and now the old and new treadmill. I do not know why they boldly called me a week before 11-03-2017 to renew the product warranty on the refrigerator and the old broken treadmill since they had not fixed or honored the current product maintainence agreement I purchased from 2017 thru 2017. Now I have no treadmill (not working), no side by side refrigerator with working both sides and a garage door the does what it wants to if you dare use it to lift up its weight. I need help and Sears just appears to lie and lie and the Blue Riboon people Robert Forrest and Melissa and Rose Jeniolo Representatives referred to help and they have lied to me over this past year. During 2017 these Blue Ribbon Representatives have closed my case during a time they asked me to let them come out and try again to repair these products. I have been told my case was close and Mellisa had left the Blue Ribbon and then Robert had opened it up and then close the complaint out after promising to get the garage door opener fixed or replaced if I let them try to fix the treadmill by placing the parts sent out for repair while Melissa had the case closed. After I selected a treadmill, Rose Jeniolo called me and refused to do anything to get me a new refrigerator or garage door opener. I had not had the treadmill delivered. I must admit this person Jeniolo was very nasty to me and daring me to keep on trying to get help for lost food, refrigerator and garage door opener. I never could get the food replacement as promised by them for the numerous times I lost food. I had people from the National Corporate Office for Sears promise, The manager Mr. Anderson tell his repairmen to fill out the food lost forms at my house one more than one occassion and the Blue Ribbon people tell me I was going to get it to cover $250.00 each time. I never got any of that food lost money from 2017 to 2017 and numerous loses. I had a repairmen come to my house for all three products who did not know how to fix one or even all three of these products. I had repairmen come to my house and refuse to order broken or on working parts for the refrigerator, one who did not know about food and how to read or use the computerized digital control panel, one who ordered parts that were not the size right for my refrigerator, one who never knew where the motor was located, one who told me that the crisper boxes that I continued to lost all food in them was not covered by the agreement and infact no internal parts were covered by the agreement, but he lied and wrote lies to them that all of my food was spoiled, but this was my complaints of not being able to keep food fresh with in three days or less of purchasing and the refrigerator was running on the highest levels. I am feed up and still losing money from Sears negative actions.
I will say that the manager of the Merrillville Store did all he said was in his power over the years to help with my complaints, but people he contacted did not give me a new replacement refrigerator nor garage door opener and have not completed the delivery of a new treadmill of a higher value per the Production Maintainence agreements. I do not know why any one would purchase anything from SEARS if they had been through what I am going through from before 2017 renewal of the Production Maintainence Agreements ending 2017. Be careful because they might take back what you can carry back to them, but they will not help you if you cannot carry it back to them and try to be a honest paying customer. loyal for over 20 years and other family and friends were who now questions where. They have lived through this nightmare with me and they will not be silent when talking to their friend and so on and so forth.

On 12/04/2017, I contracted with SEARS Automotive in Ft Myers to replace the rear brakes on my vehicle - (W/O4229476. The actual repair took 1.5 hours longer than committed. On the way home, there was a horrible metal on metal sound imitating from my left rear brake. I returned the vehicle to SEARS and was told, after 1.5 hours, they made a mistake and bent the plate behind the wheel and it caused the sound. On 12/17, I noticed a brown oxide looking residue on the same wheel. I took the car in today, 12/18, and asked the manager to have a look at the substance and let me know if it was a problem or not. His attitude was obnoxious, hurried and absolutely unprofessional. His interpersonal skills are pitiful. He told me that I'd have to wait in line for another 1.5 hours before someone could just look at the wheel - even though this was my third time in for the same problem. He is clearly above his "pay grade" as a manager, and should not be dealing with the public in any form or fashion. In fact, this guy needs to be terminated. In the meantime, I still have a potential brake problem that I hope is not catastrophic for my wife and I.

SEARS has been our "go to" place for all our automotive needs. This will no longer be the case - ever again.

I was in the store and there were several Kenmore Elite Appliances on sale ...all of them in the same price range..$61.24. There was a food processor which is the Kenmore Elite 14 cup food processor. When I went to purchase the price rang up as $122.49. The cashier was very nice and asked one of the other workers to go check the price because she had several other customers to wait on. The girl walked over there and got the tag which was tagged to the processor and stated it was not that price..she said it was $87 and that it was not that appliance. We stood there 20 minutes and still the store manager hadn't come. The cashier called again for him to come to that area. The other worker kept arguing that it was placed on the wrong product which wasn't my problem. She admitted to placing the tag on the appliance. She had an attitude when I told her it was false advertising and it was their mistake, not mine. I wanted the food processor for that price because it was advertised for that price. Then looking at the tag she states it says coffeemaker...once again not my problem because it was attached to the food processor. But in these HUGE bold letters the price is $61.24. Finally some assistant manager, William Tompkins comes after 20 minutes of waiting and states he will give me 10% off but not the price "they advertised" it as. This is wrong...the price placed on the appliance was $61.24. He was rude to me...and I still feel like he should have sold me the processor at that price. It was their mistake, not mine. My family has bought thousands of dollars of appliances, tools, etc from Sears over the years, but we will no longer buy from Sears at all. Maybe they should adopt WalMarts policy...sell one and save a customer.

This is the letter I wrote Sears:

Dear Sirs, I arrived in TN after a 6 hr trip from Savannah, Ga. with my three kids, after having to charge my 5 mth old battery in a Kroger parking lot ( my husband is deployed to Iraq). The van made it to TN fine, but my sister encouraged me to let her mechanic look at it. I brought my van to my sisters' trusted mechanic on Dec 28, 09, where it was confirmed that I had a bad battery. Since I purchased the battery at Sears, I brought my van into Sears at Hamilton Place Mall in Chattanooga the next day, and told them the battery was bad and asked if they could check it and change it. Anthony is the salesclerk who helped me. The first impression I recieved was of a man with dreadlocks (which is not the problem), his pants hanging off his rear, and complaining about wanting to go home. I felt as though I was a bother and that he really didn't want to help me. It was definitely not a good first impression for Sears. After about 1.5 hrs, I was told that it was the alternator- not the battery that was bad, and that it would cost over $300 w/ installation. I insisted it was the battery and not the alternator and asked if the battery was checked and told him that my sister's mechanic said it was the battery. I was told that the battery was not checked, because once a problem is diagnoised the machine stops and they don't go any further.I asked if they would check it anyway and he insisted that he couldn't. I called my mechanic in Savannah, Ga., who had just serviced my van a few days before my trip, and told him the symptoms, and asked if he noticed any problems with the alternator. He said it sounds like the battery and not the alternator and that if it was the alternator, a light would be lit on the dashboard- and there wasn't. I was so fed up by this time, I told Anthony he was trying to take advantage of me and that I would drive all the way back to Savannah with a bad battery, and take it to my mechanic whom I trusted. Anthony did not seem to have a problem with a woman and three kids driving 6 hrs with a bad battery. I did not receive a print out of the test showing that I had a bad alternator and didn't think to ask, but was told by my mechanic that I should have received one. The next day my sister insisted I take it to the Sears in Hixson and said they were honest there. I took it in and reported my complaint to the General Manager - Tim. After a few hours we returned to find that they had confirmed, that the battery was bad and that there was nothing wrong with the alternator. They gave me a brand new battery and apologized for my experience at the other Sears. Since the team at the Hixson Sears had a completely opposite diagnosis than the team at Hamilton Place, one of them was lying and since I have the printout from the diagnotic test from the Hixson Sears, I'm inclined to believe it was the team at Hamilton Place that was trying to take advantage of me. I am writing to make sure that no other woman, or any man for that matter, will have to go through what I have had to endure. It is appalling that there are those who would try to take advantage of a woman and her kids- whose husband is deployed, fighting for our freedoms - especially in hard ecomomic times as these. That experience has definitely warped my view of Sears and I will make sure I tell everyone I know, of my experience. Since my husband commands about 5, 000 soldiers and their families, many people will hear about my experience. And since word of mouth is the best advertiser, I don't think the service I received from Anthony and his crew, is the service you want your customers to receive, or hear about. Thank you for time and effort in making sure this doesn't happen to anyone again.

eight years ago i bought a new kenmore elite side by side refigerator with the ice makes the first year i had no problems with this appliance the next seven years the repair people were at my house to repair the refigerator
once every year.
In 2017 they came to fix it twice .
in addition my kenmore dishwasher [which was purchased at the same time] was repaired three times.
the dishwasher i had since replaced the sears service people couldn't fix it after three tries.
to sum it up there will be no more kenmore appliance in my home

I purchased 4 Michelin tires from your auto motive dept. here in Modesto Ca. Vintage Faire Mall. I thought I was getting a deal they were about $150. Less than a local dealer plus it included alignment. My new tires were installed and the alignment was also done. I was handed a print out of the alignment results I put them in my glove box and drove away very satisfied with my purchase. As I drove away I notice that my steering wheel was vibrating at approximately 65mph and my truck was pulling right. When I got home I looked at my print out and noticed that several of my alignment specifications were out of spec. I called sears and spoke with a manager and he said to bring it back and they would look at it. They found that both the balancing and alignment where not done correctly. I waited another 2hrs for them to correct their mistakes. That was the beginning of my nightmare with my local Sears Auto dept. The second time in I was going to get a simple tire rotation and balance. I requested the same tech who corrected the problem when I initially purchased my tires his name is Francisco. I was told by the manager that if I requested a tech I could expect my wait time to double I felt as if he was getting back at me for requesting a tech, instead of insuring that I was a satisfied customer. Francisco did a good job and I left. My third time in I again requested Francisco, and I could tell that the manager knew who I was (“the SOB customer that request quality service”) I waited for my truck, I stepped in and made a couple of purchases in the Sears store. When I picked up my truck Francisco apologized for not working on my truck, he informed me that the manager had pulled him off my truck to work on another car, this is after I waited over 1.5 hrs for a simple rotation and balance. I drove away and the job was done satisfactory this time. This last time I took my truck in Francisco was not in, I requested a tire rotation and balance, the tech’s name was Jaime, and he completed the job. As I drove away I immediately notice the balancing was off my steering wheel was all over the place. I brought my truck back, informed them that the balancing was off Jaime drove my truck into the bay, as he was driving out to drive into the bay he sideswiped a stack of tires with my truck. Luckily not serious damage was done but it showed what they thought of my truck and me. Other nearby techs who saw him hit the stack of tires but did not know it was my truck that just got sideswiped started laughing. When I asked them if they thought it was funny that my truck just got smacked they got straight faced and scattered. I informed the manager what just happened he said he would speak with Jaime. Jaime did the job again and this time did it correctly but he kept insisting it was my rims that were bent. He pointed out how they were wobbling while on the alignment machine. I informed him that the tire he currently had on the machine was from the rear and that rear tires have nothing to do with the steering wheel vibrating. He then realized that he was not dealing with a complete fool and he could not get one over me, he completed the job, and guess what this time it was done correctly no vibration. It is very sad that a store like Sears has be prodded along to do the right thing. I know for a fact that so many people get screwed and never know about it. I am done with this shop. I feel stuck because I have free rotation and balance for the life of my tires, but I am not sure I want to keep going through this aggravation every time I need this service done. I will tell everyone I know to steer clear of Sears Auto. Please look into this before you get the reputation of being a ### Shop, I know you have that reputation with me. I will go and pay for a rotation and balance service at another shop to get quality service. Lessons learned: You get what you pay for.

Do not use Sears.com. I have had nothing but trouble with an order that I placed online to be picked up at the store. When I placed the order I was advised that I would receive an e-mail notifying me when I could go pick up my purchase. I received the e-mail. I drove to the store. I went to the customer pick up area. I presented the e-mail, as instructed. I was told they did not have the items I ordered in stock - even though I had an e-mail confirmation. I then went to the department in the store to speak with a "manager". I was told that even though I had the e-mail, the items were only "on order" and were not yet delivered to the store. I asked when they would be available and was told that they could not tell me for sure, but that I could call and they would let me know. The issue is not so much that they don't have what I want, but that they CONFIRMED that they DID have what I orderd and paid for. I spent a total of 2 hours on the phone today trying to get someone to answer the phone and find out if the items were available. NO ONE in the store answered their phone. NO ONE at customer service (are you kidding me?) could help. NO ONE at the Sears.com customer service could answer the question as to why I was sent a confirming e-mail when the items are clearly not at the store. The customer service people DID say that this is NOT UNCOMMON!

How do they do business this way? If my company handled our customer service this way we would not have any customers left!

After one of the knobs on our stove was broken we called Sears Parts to order a replacement. We told them the # written on the knob, the exact wording etc on the knob and they still sent a wrong one. After we called and told them this they said that we were wrong not them and they would not take the part back. They said we would have to buy a new part which would be $2.oo more than the last one. If they were not the same part how come the price is different? (in just a few days?) We had been lifelong buyers of Sears appliances and though this is a minor item it shows an I don't care attitude that seems to be typical anymore. The stove in question I hate also because it will not clean properly with any cleaner whatsoever. Had to resort to a razor blade! We are in need of a new dishwasher, but we will not be buying any Sears appliances anymore.

At 7am on Monday morning I received a call from Sears delivery to inform me of the window of time I would be receiving my refrigerator. It was pitch dark out and I had to run up a flight of stairs to get the phone. I have a heart condition and honestly almost had a heart attack. When the phone rings in the middle of the night you think someone has died. When I found out it was just the sears delivery man I couldn't believe it. I told him that he couldn't do that. Wake a customer up at the crack of pre-dawn like that. I told him a robot had already called me days before and provided a number for me to call if I wasn't OK with the time period. But I was Ok with the time period. Then the delivery guy hung up on me! So I call customer service and have to endure a very loud recording of a woman saying the same sentence over and over again. Finally a human comes on the phone and tells me I've been rescheduled. No one informed me of that. Apparently the children are running the business over there unsupervised. So retaliation is their store policy? I then call another number, the national customer service number. I ask for a manger and get a "delivery specialist" instead. He hangs up on me. He pretends I'm too upset for him to endure. I recorded the call. Let's let the jury decide if I deserved to be hung up on, again. I of course canceled my order. I informed my credit card company to withhold payment. And I will be seeking legal action. I have never been treated so poorly by a company before. I will never ever buy so much as a nail at Sears again. The man's number who initiated this nightmare is [protected]. He should be fired. If Sears' policy is to wake people in the middle of the night and give them heart attacks, then hang up on them and exact revenge by rescheduling the delivery without permission from the customer, then he's doing just fine. I, on the other hand, am going to Lowe's. :)

BTW, I went through the same thing at the Washington Square store in Portland. A group of older male employees having a nice chat while customers are trying to research refrigerators. I think they all know SEARS is going out of business. Can't happen soon enough for me.

This television cost $2, 500. We purchased it in September of 2017 and had it installed in our den. My complaint is the length of time it is taking to get the television repaired! We have an extended warranty (at an additional cost of $298.19/year). A lamp went out on the set Sunday, January 10, 2017. We called and were told a new lalmp would be ordered and sent to our home. When we received the lamp, we were to call for a service technician. The lamp arrived on January 14, 2017 and we called right away. We were told a service technician was not available until February 2, 2017! This is 23 days from the origin of the problem. This is totally unacceptable customer service. Thank goodness we purchased another set (Panasonic 42" plasma - an additional $1, 994.99) and have it in our living room or I would be loading up the Sony and taking it to the showroom at the Sandusky, Ohio store with a huge sign about Sears Customer Service. I will never purchase another major appliance from Sears. The customer service is terrible.

Linda Holcomb
3425 N. Karwood Dr.
Port Clinton, OH 43452

exact same situation. Twiddle Dee shows up and says need to order a part. Two weeks later Twiddle Dum shows up (late) and says this is a two man job and I never worked on this model before, must reschedule.

Waiting for credit "of $1213.98. From nov."09. I have called and gone to sears, dozens of times, and emailed, regional manager, frank buffalino, twice, to no avail. *sears sucks!* I am no longer a sears customer after more than, *50, * years! In the past, I also had 2 oil filler caps lost within, 5 weeks by sears auto departmemt! *it is obvious that sears does "not," care about, *customer service!*

I have reason to beleive that my vehicle was damage at Sears Automotive Department. I did not inspect my vehicle before driving off from Sears. Four days later I notice the damage and contact Sears and spoke with the manager. I asked him if Sears have honesty policy and his response was it's hard to prove it because usually claims are made on the sameday of the incident. My vehicle is old and falling apart, don't I have the right to be inform if an accident happen to my vehicle? I am not persuing compensation here. I beleive that when things go wrong at Sears I expect them to treat me right. I told the manager that the dent looks like one of the lift indent on damage of my vehicle. He replies that it very hard to prove. I then told him that if takes florensic science to prove it, it will cost a lot money and then atterneys will be involve too. He immediately told that now that I mention attorney our conversation will have to end. I then asked how does he value my business and his response was I don't. I only asking for honest and I can't get it at Sears of Visalia. Mark the manager immediately jumps conclusion to get me off the phone because I can't prove it. Sears don't value my business and it difficult for Sears to have honesty policy, Wow, this how I view Sears from this day on.

The story is too long to detail here, and SEARS has already wasted enough of my time...essentially, SEARS customer service is a joke. It took me five phone calls to reach someone who understood the problem, then they still weren't able to resolve it. I waited five hours for a tech to fix my oven before being informed that the service department was having technical difficulties and wouldn't be able to make the repair today. Seriously...I waited for FIVE HOURS, then had to call myself to find out what was going on. Inexcusable!

My name is Julio; I bought a water heater from Sears with life time guaranty. It has gone bad, so I decided to call sears. They schedule a appointment for 27 of December 2017, he dint show up I call their phone number and it says the appointment is for the 29 of December. He show up and he said he fix it. He left and the pilot stop working again. I call back the schedule some one for the 30th of December. He came and said he can’t fix it because he needs a part. He called the part and told me when I get the part in the mail call the company back and they should be able to send some one the same day.. I got the part I call and they said they can’t send some one that they it will have to be January 4 2017. He came he said the part I got will not fix my problem. I need a different part and I will get it in the mail when I get it call the m and they should be able to send some one the same day. I got the part and I call and they said they can send some one on January 16. I waited January 16 all day and he never shows up. I called and they said the appointment was for January 26. (Mind it I have been without hot water for a month.) I talk to some one and request a supervisor. I first spoke to some one by the name of Mike who transfers me to his supervisor by the name of Joshua. We agree he will send some one to fix the problem on Monday 25th 2017 between 1pm and 5pm. (witch is today). I decided to call and verify the appointment for today and the system in the phone says the schedule is for tomorrow 26th. I speak to some one that tells me there is nothing is the system that says I spoke to some one on Saturday.

Sears service is the worst I will never buy anything from them again. The only thing I can say is Thank God Sears personal are not PARAMEDICA or EMT.

Dear Sears,

My wife and I came into your Edison Mall Fort Myers, fl store 2 months ago and ordered some items ( Fridge, Range, microwave & Dyson). Unfortunately they were back ordered except the Dyson so we understood that we were going to have to wait. Our scheduled time of delivery was set for Jan 19th. Some time passed and I received a call from Sears delivery 2 days prior saying everything was on schedule. The morning of however I got word that our range was damaged upon deliver. They assured me however I would recieve the fridge and after I spent 30 mins on the phone with a lady by the name of Charmaine that I would receive the range on Jan 22 Friday. I asked about the microwave but they said they had no record of it. Which seriously concerned me considering I had paid for it 2 months prior. Turnsout that the microwave was so back ordered they were never able to order it. No one felt it was important to share that with me until I spent 2 hours on the phone on hold and going from department to department trying to figure it out. So I got an upgrade on the Microwave and was promised it on Friday if I could come pick it up, 30 min drive :O(. So Thursday comes I get a call from sears saying my delivery of my range cord is set for Friday. As for the Range no idea 2 hours on hold on the automated system no answer. So I spent another 2 hours later that day going from delivery, to appliance center talking with Dale Smith manager and operator. No progress. Dale Said he'd call me back in a couple on minutes never did in fact he clocked out and went home. So I called back after 2 hours of waiting got a hold of Anna who also said she'd look into and call me back. No call back an 1 hour 1/2 later. So I called again she apologized and said she could get it to me Tuesday next week. After talking for 45 mins Anna being put on hold and off hold and on again she gave me and upgrade on the Micowave because she couldn't get me the one I ordered and $25 off 1 year warrantee. Also I forgot to mention my wife and I moved into our house 1 week prior to this event and were living with no appliance. That's what made this all the more frustrating. Anyway after being let down by the appliance department and the delivery department time and time again. Finally I get a hold of someone who seems to care Sam. Sam some how works it out to get the Range delivered Friday and calls me when he says hes going to call me and Anna well she gives me an $85 credit on the range after having spent 2 hours on the phone negotiating with her and the delivery department. Overall after spending 6 hours or so on the phone I'm very dissatisfied with Sears treatment of it's costumers. The whole experience just made me sick and pushed around. No one really seemed to care including the manager Dale Smith. I thought Sears was a good company at least that's what I remember my parents telling me when I was a Kid. Well you've lost my business and my families business.

Dissatisfied costumer,

P.s. Our Dyson vacuum died after 3 times of use :O(

Robert Anderson

Dear Sears,

I had owned my Kenmore gas range less than three years when the oven stopped working. I was told I needed a $300 part which we ordered. When the Repair man showed up, he told me I needed that part as well as another which would cost over $100. His suggestion was to replace the appliance. He politely left me with coupons which would save me either $60 or $100, depending on which replacement range I choose from Sear.

My question to him, as well as to you, is Why would I purchase another Sears range when this one lasted less than 3 years?

I am so disappointed in Sears. I was raised on Sears' Products. In fact, the range I replaced was over 30 years old! Of course I understand that this is not the "good-old-days." Nothing could or should last so long, but 3 years?! Give me a break.

If you are hoping to stay in the appliance business, you MUST find a way to do better quality control than this. What recourse do I have but to try another brand? Please advise.

Thank you,
Diane Edwards
Philadelphia, PA
daeluna@verizon.net

Our washer was under warranty. It started the back of the washer on fire, due to the delivery people not grounding the washer cord. It has been over 6 weeks dealing with Sears customer service, escalation department any department we can talk too. Still our washer is broken. They ruined my husbands birthday by having him stay home for a repairman that he never showed up. We called even to confirm our appointment. They said someone cancelled it. We did not cancel our appointment, so they said they would have someone come out and to wait for them. We waited & waited all night no one showed up. So they rescheduled another appointment we have taken off work 4 times, we have taken our clothes to the laundry mat and gotten our clothing ruined, we have a 2 yr old that goes through alot of clothes we have bought a nice front loading bosch washer. They can not fix our washer nor do they have parts. Yet they will not replace the washer. Sears is just scaming good people out of money.

There have been a few times we see an item in the sale paper and go to sears store in farmington new mexico, and they never have the item listed in the paper today we went to get a tv that was on sale they had several on display of different brands, we asked about them and were told they did not have them in stock the sale started this morning and we were there before noon, and they did not have any, this has happened every time we go to get something on sale there, at sears. We walked out and went to target and found a better brand tv at a better price, but the store did loose a sale, since this has happened more than 3 times we will not be going back to the store, the sales girl right away waned to show us a higher priced tv, we are on a very limited income and this was not something we could do, thank you very much elaine

Sears would not honor the price we received from another store in town. We brought proof of a price of an item from another retailer. Sears told us the store would not honor it but they would online. We called contacted online support who told us that was crazy and go back to the store. Online Sears support told us exactly what the person at the store needed to do. We called the store prior to driving 20 minutes back to the store to make sure everything we had been told on the phone was accurate. After arriving back at the store they told us they would not match the price. Their price match policy is a joke. Don't waste your time. And since their starting price are almost always more than the lowest price you can find I see no reason to shop at sears any longer. It is too bad since almost every appliance we have purchased since we were married 10 years ago has come from there.

I think the Yakima Sears runs a shady outfit! I had an experience with their electronic department today regarding their "sale" on flat screen TV's. I wont even go into detail its so frustrating. I had my eye on two different TV's and they were listed as on sale but both times they were out of stock and the sales person did not make much of an effort to help me out. I had money to spend and wanted to leave with a new 46" TV but due to false advertisement and two separate trips to the valley mall sears store that were frustrating I bagged it and left. I decided that I wont spend a dime their. they need to give some training in customer service, the I don't care attitude and lack of interest is enough to make me shop else where. I'm still going to get my TV just not at sears.

In December my Maytag Neptune Washing Machine stopped working. It took 3 weeks to have it repaired because of Sears Home Svc. Just 2 weeks later it broke down again, that was 1/17 and today it is still not repaired! They cannot find the problem, reorder parts and every time they bump me back a week. The last time the service person put a rush on a "defective" part and it arrived the next day. However, Sears will just put you in the schedule whenever it is open next, no bearing on how long you have already been waiting. I'm disgusted and will NEVER buy another thing from Sears. I urge you all to boycott Sears for their poor service support. You can read all the other reviews stating the same facts.

dont get mad about the maytag. thasts not sears problem. thats the manufacturer.

Sears Holdings at a location near me is not keeping customer credit card information secure, they do not store the information in a locked location, often there are boxes of register transaction histories that have not been properly destroyed in the garbage or stored in the office. These record include information about customer's first and last names and credit/debit card numbers. Many of these logs are stored at sears until one date a year when they are sent to a paper shredding company. New management has appeared oblivious to the situation despite being notified repeatedly.

My Oasis Kenmore Elite washing machine broke down after two years. Water comes out underneith the washer when it spins and rinses. Also when it spins and rinses a very very very loud knocking noise. I have been inconvenienced for over a month. The first time the repair person came he couldn't find anything. After two weeks I called again, the same persons came and then he did notice that its the suspension with everything else. He ordered all the parts and told me they were to be shipped to me and on Feb. 10, Sears came back to repair and install the parts. When the repair persons opened the box the plastic tub was cracked he couldn't do anything so he placed another order which arrived on Feb.17 I called Sears today Feb 18 at 8:00 a.m. to schedule a repair visit and the young kid there told me the first available appointment in my zip code is Feb. 23.! This is unacceptable . You outsource all your business it takes forever to get something repaired, everyone that you speak to they are kids, uncaring! It should not take a MONTH to get something done! I have been inconvenienced for A MONTH with NO WASHING MACHINE! What kind of business do you run? I need an appointment ASAP! If possible Friday, Feb. 19 . Constance Theofanis [protected].

Discrimination in Sears Ala Moana store

Yesterday, my wife and I were looking at some Celestial diamond rings in the jewelry dept at Sear Ala Moana store in Honolulu. We took a number and patiently waited our turn to be serviced. 10 min pass and still waiting for someone to help us. Finally, a young caucasian woman is ready to help us when all of a sudden she is called over by another customer who is also a older caucasian woman. So we wait again for another 10 min while this other lady who has no ticket is being serviced. We are feeling really upset and frustrated at the lack of service and respect, so after another 10 min of waiting (total time 30 min) we decide to leave. Me and my wife are of Asian decent, but to be treated in this discrimagatory way is no excuse. So what if we were going to buy a $5000 diamond ring, so what if the lady never bought anything, so what if we never shop again in Sears. Sears better train their sales clerks in customer service or they will lose customers and profits.

I bought a New Furnace from Sears and had it installed last summer (2017). When I first ordered it, the Rep. I talked to assured me the repair persons were on the payroll and paid by the hour and they were not freelance. I asked them if they’d check and /or change the filter from the fuel-oil tank, They assured me they would. Well they didn’t. When the sales person came to size the house and old furnace he knew what I needed and showed me a picture of the furnace I’d be buying. After he gave me a price of $4400, I said that was too much. I can get one local for a much cheaper price. He then said, “Let’s see what I can do here.” After a few minutes he came up with a price of $3700 which I agreed to. The one thing he kept my attention from was the furnace he first showed me. I had no idea it was going to be a much smaller one then first showed. After the furnace worked about 25 times this past winter, it quit. I called for a repair person and was assured one will be there some time the next morning. (Mind you this is the middle of winter.) Well no one showed up. I called again and was assured he’d be there later tonight. Well, no one showed up. (Did I mention, this was the middle of winter?) I called back and again and was again assured he would be there that afternoon. Well, he wasn’t. (Middle of winter I said, didn’t I?) I called back again and I was told he will be there later today. He did finely show up that night about 7PM. The nozzle was plugged up, that’s why it wouldn’t fire up. Now if they’d changed the oil filter like they promised, this could have been averted. My advice: do not trust any company in this country anymore. If you cannot trust Sears, you cannot trust anyone. Smaller furnace then showed and the repair persons were free lance; they accidentally told me as much.

I had already took off a work day 3 weeks ago for a Sears Technician to look at my refrigerator and order a circuit board. The part was delivered to my house and service was scheduled for last Saturday from 1 - 5 PM. At 4:45 PM I got a little concerned and called. I was told that I was still in the queue for service. 6 PM or so, no call no service technician. Called again and was told he may still be making calls. 8 PM no call no call. Called again and was told the technician had put a note in the system that no one was home at 5:17 PM . . . WHICH IS A BIG LIE. I was home all day and had my cell phone was on me all day waiting for any calls.

Service was rescheduled for today. Given last bad Saturday's experience, I requested that my call be as early in the morning as possible. I was given a window of 8AM - noon with a notation requesting an early service call. 12:15 PM rolled around and no technician and no call so I called. I was assured that I was still in the queue. Multiple additional calls were made to Sears, including one where they told me the tech had completed his prior call at 2:15 PM and I was his next scheduled call and he should be on his way. At 4 PM I received a call saying they couldn't send the tech out (no reason why) and they were canceling the service call. I asked to speak to the Tech Manager who made that decision but I never received a call back.

Trying to get a service before the end of the day, I made countless calls to Customer Service and a "3rd Party Resolution Team" to see if they could send someone else. The answer was NO. And I was even more flabbergasted when they told me the Tech Manager had pulled the tech from my service call because the Tech had reached his limit for the week and they did not want to pay him overtime! That's not my problem, that's there scheduling problem. You just don't cancel customer appointments on short notice. My appointment had been confirmed twice yesteday and several times today.

Also, no one at Sears will give you their direct phone number so you have to call a call center and repeat the entire story. I must have spoken to at least 8 different people at Sears today and I don't have my refrigerator fixed or have a new appointment. The onus is back on ME to call them back to reschedule.

I can't tell you what a horrible experience this has been.

I was forced to call Sears for my landlord because he had a Sears dryer that was broken. I have a very hectic schedule at work and I was able to call them on my lunch break. After being on the phone for an hour, being transferrred and hung up on about 10 times I was finally able to set up a repair appointment for thursday between 8am-12pm. This was a Tuesday and the rep I spoke with, Tomy, said that I should expect a call tuesday night after 6pm to confirm this scheduled appointment. I was like can I have an order/confirmation number? He was only able to provide an order number (which I also repeated the # to verify) and when I asked what was the specific location of his calling center he replied that he could not disclose that information. So it's 8pm tuesday night and still no phone call. After being hung up on again and transferred a few times, when I finally got through to someone that said they could help me I provided the order number and they said that they had no information on that order number and I had no scheduled appointment. When they finally pulled up my information based on one of my phone numbers they said I had no scheduled appointment. When I politely stated that I had a scheduled date and time for Thursday 8am-12pm they denied it, and then offered a delivery date of the following friday (8 days after my original appointment date). When I politely asked to speak to the rep's supervisor (after I had already wrote down the rep's name), they put me on hold for 2 minutes and hung up on me again. This company doesn't understand the meaning of customer service, they've lost my business and everyone I know. Please if you have any other options avoid this company at all costs, it will save you a lot of nerve and you will receive much better service. The WORST SERVICE COMPANY (if they can even call it that) I HAVE EVER ENCOUNTERED! STAY AWAY FROM THEM!

On April 25, 2017 I called Sears Repair Center because the dishwasher at my mother's home was not working. My mother passed away on April 24, 2017 so I was extremely busy planning her funeral. My mother had been a customer of Sears for 60 years and has always purchased her major appliances there plus she always paid for extended warranties. The customer service rep made an appointment for April 27 between 8am and 12pm. Since I was planning my mothers burial, I made arrangements for a friend to take off work to be at the property between 8 and 12. At 12:01 pm "Gilbert" called to advise me that he was "overbooked" and would not be able to make it that day. I immediately called Sears 800 number and explained to them that I needed them to come out today. At 1:30pm Gilbert arrived, took one look at the dishwasher and said he needed to order "a soapdispenser". The problem was not the soap dispenser--the problem was it was not going through the cycles. He did not even bother to check it running the cycles! I was told that when the part came in, we could call for another appointment. The part arrived on April 30, 2017. Since I live in Washington state and my mother lives in California, my daughter-in-law made an appointment for Friday, May 8, between 8 am and 12 pm. She gave them her cell number so they could reach her directly since the phone at my mothers residence was now disconnected except for messages. At 11:50 am Gilbert left a message on my mom's telephone number that he would not be able to make it because he was "overbooked" My daughter-in-law called him, insisted that he needed to come as soon as possible. He said he could be there around 1:30 pm. At 3:45 pm Gilbert called my daughter-in-law and stated he was about 5 minutes away. She had already left the house and said she would reschedule. She called to reschedule again for Wednesday, May 13 between 8 am and 12pm. Guess what? At 12:30 pm Gilbert called (again) and stated that he would not be able to make it. Sears has now wasted 12 hours of our time. We have not heard from them in regards to this or any type of apology. I will never buy another Sears item and am making it my life goal to tell everyone I know.

i have an issue with my tire .i have road hazard warranty .sears wiil not replace my tire one employee says there is a blemish .manager walks over tells him he would have to order tire from another store says its not enough of an issue so will not replace tire why did i purchase the additional warranty, why am i paying for something that they will not honor...

Tried to place order for lawn mower & tiller by calling local store. Was told I had to come order in person or order on the web. Tried to order on the web, every time I added the item it increased the price by $40. Finally got a customer service rep...held for 10 minutes or so and was told that the web pricing was in error and the could not honor it because of some fine print somewhere...neither place gave a damnm about lost business...my $800 will be spent with a competitor of which there are many...

I purchased a gas dryer including hookup and all necessary hook up parts. Sears delivered the dryer, unhooked my gas line, took my old dryer, and noticed that they didn't have the necessary parts. So, they left to get the correct part, all the time leaving my gas line wide open! They never came back! My old dryer ... gone, the new dryer...sitting there unhooked, my gas line...exposed! this was at 8:30 am. after calling & calling & calling until 7:00 pm (i got the run around for 10 hrs.) frantic that my house was going to blow up...they told me no one could come back until the next day & told me to call the gas company to come to my house at my cost to make sure gas was not leaking into my house. they told me to call the fire dept. if i smelled gas. wow...i guess the lives of customers are not as important as the sale of a dryer! i will NEVER purchase anything from SEARS again. They put the life of my family in jeopardy.