Sears review: Replacement parts 479

I have an extended warranty on my washer. I put a call in to sears on July 2. They asid the earliest they could come is on the 8th. That day came and went they never showed up. I called the next day they said there is nothing they could do but come on the 17th. He came that morning and supposedly fixed the problem. Later that day I tried to do laundry it didn't work. I called sears again. They said the earliest appointment is on the 29th. I have been sending my laundry out since the 2nd. We are a family of b8 people. My 4 deaughters change every hour on the hour. They don't give the customer priority when tghey don't show or when they don't fix the problem. I feel that they should give me preference since I have been waiting since July 2nd.

I bought sears appliances because of their long standing service reputation.WEll now, with a Stack washer/dryer bought at Sears, this machine broke and flooded my house several times and when I called for service, they told me I had to wait 2 weeks for a repair person. This happened after the same part broke twice and my floors were covered by water.No consideration for the emergency or the fact that they had been here 6 months before to "fix" this problem. I will never buy Sears again, the treatment was terrible.

I bought sears appliances because of their long standing service reputation.WEll now, with a Stack washer/dryer bought at Sears, this machine broke and flooded my house several times and when I called for service, they told me I had to wait 2 weeks for a repair person. This happened after the same part broke twice and my floors were covered by water.No consideration for the emergency or the fact that they had been here 6 months before to "fix" this problem. I will never buy Sears again, the treatment was terrible.

The thermostat on my Kenmore refrigerator needed to be replaced. I called Sears repair. How low they have fallen.

The phone operators are in a foreign country and they must be paid to sign you up for a $250 year long contract that covers all parts and labor for one year. Other wise it is $65 for the repair man to come and parts and labor.

According to the repair man, replacing a thermostat is a 15 minute job. How much could the labor be? How about $128. That works out to $512/hour. It took him longer to find the part in his truck than to install it.

I went on line to get an address for my complaint letter. What a useless web site. I called the customer service number and asked for the name of the CEO and the Vice President in charge of service.. The operator put me onto the repair line. I called back and asked to be connected to the management offices. She connected me to a line to nowhere: it just rings.

Sears repair has been spun off and making money is the game. A repair tech told me that whomever authorizes the repair will continue to insist on repairs rather than replacement. Why? Because the repair division bills for all their time. Beware of Sears and their repairs.

I purchased a microwave advertised with a $20 rebates - filed online, mailed receipts, etc CERTIFIED. Told later that Sears is delivered mail as bulk but refuses to sign for certified mail.
After six months of emails and promised, I received a curt letter that there was never any rebate on this item. Anyone who has ever filed online rebate with Sears knows that they only put up forms for things that have rebates!

Also bought washer & dryer, which, again, after months of emailing I only received another letter that items didn't "qualify" for rebate. After multiple conversations and promises that because I waited Thanks giving 'til March for delivery, I would get rebate, suddenly nobody can do anything. I was in touch with these people biweekly all that time!
I have $200 worth of Sears gift certificates still languishing in my wallet which I'd planned to use towards a $700 dishwasher, but no chance. My grandkids are getting schoolclothes - which don't require rebates.
Can't believe Sears is still in business, actually. Overpriced and liars -

I happened to notice a T.V. on sale at Sears and thought it would make a good Fathers Day gift. I live in Montgomery, IL thus calling my local Sears stores located in Aurora and Plano to inquire about stock on this item. Both were sold out. That being said I called Sears in St. Charles, Which is 45mins away. I asked to be transfer to T.V. department and after being told that they did have it in stock I asked if it could be placed on hold for me. The sales associate informed me the only way it was possible was to purchase it over the phone. Which I did, then was giving a confirmation number and told to go to merchandise pick-up for my purchase. Once I arrived at merchandise pick-up I was told they had no history of my transaction and I needed to talk to a sale associate who also couldn't find anything. I was then taking to talk to store manager and only at this time was I told that my original call was transferred to Sears online and not the actual store department. Therefore there was no transaction history at their store and was told I had to wait 4 to 8 hour before it would be in their system to be released to me. Mind you it took me 45mins to get there, so I asked the store manager if she could just confirm that the purchase was make and allow me to receive the T.V. I already paid for. Her response was there wasn't anything she could do. My husband then asked if she could have them just terminate the original order and we would purchase it directly from the store. She had it cancelled and notified us that our credit card would be reimbursed within 24 to 48 hours three days have passed and still no reimbursement. I was given a 1-800 number to call which is Sears National Customer Relations and was told by N. C. R. they can't do anything for me to call Sears online customer service. I did and was then told that it would take 5 to 7 business day for reimbursement to post on my account because a Sears credit card wasn't used. Their online associate proceeded to tell me to "look at it as a learning experience and maybe next time I should ask if I'm speaking to someone that is physically at the store". After that had been said I called N. C. R. again asked for district manager name and a number I could get a hold of him. At that time a person by the name James identifying himself as a case manager said they couldn't give that information and ask about the situation. I informed James of what was going on to which he reply im sorry of our employees choose of words but still can't give out that information. I hope this some how reaches him not only to resolve my problem but foremost to inform him how their company is being operated.

Rebate said "free installation" for a dishwasher that i bought. When came time to get the rebate, they wouldnt give me the full install-cost because apparently my purchase didnt qualify. The shifty thing was that they referred to a rebate offer # that was not the same offer # that i was given during my purchase. My rebate offer was still valid but somehow these other rebate offers also kicked in with additional restrictions that caused all the hassle. In the end i got $100 less than what i expected for the rebate amount.

My husband and I purchased a washer/dryer with very specific needs for the space alotment. The width/length and most importantly we needed a dryer that could be right side vented. This friday will be the 5th business day I had to sit at home waiting for men in a big truck to walk in and say they came with the wrong thing. I am so aggrivated by the complete idiocy of this fiasco that I just want to return everything and start all over.. All my coworkers claimed to have had similar problems and state they will never purchase appliances at sears. I will never again...

I purchased a garage door opener from Sears. In approx within a year it stopped working. I went to Sears Craftsman online to see if there was anything I could do to fix it. I was told 3 different things to try and if none of them worked to take back to store. I tried and nothing worked so I took down the opener and went to Sears. I took to home store for repairs and was told they don't work on them unless they are installed. They wanted me to put the opener back up and they would come out to fix it. Oh yes, there will be a service call charge. Even though the opener was under warranty. I finally gave up and went to Sears and bought a new one. I bought another Sears so I wouldn't have to replace all the tracks. I bought one that was on sale that was the same as the one I took down. I asked if the remotes will work from the old one on the new one. I was assured that since the old one was from 1999 that the remotes will work so when I bought the new one I only got one remote opener. Well of course the remotes didn't work from the old one on the new one. What a runaround. I emailed Sears Craftsman help line where all this started and told them after all this all I want is another remote controller. They refused. A week later the same unit was on sale for the same price I paid but with 2 remotes. I am not going through the 2 hours to take down the opener and return just so I can get 2 remote openers. This company lacks any kind of customer service. I used to buy everything I needed if it said Craftsman.

I bought a refrigerator on 7/18/2017 and was told that delivery would be on that Wednesday, 7/22/2017. I did not get a call so I contacted the store and was told that delivery would be on Thursday, 7/24/2017. I did receive a call the night before confriming delivery for Thursday, 7/24/2017 between the hours of 4:00 and 6:00 p.m.

I waited at my home that I was to lease beginning Monday, 7/27/2017 from 3:30-9:30 p.m. I called delivery at 5:30 and was told that I was next on the list and they were in route. I called again at 6:15 and was told that I was next and they were in route. There were 13 deliveries that day and I was #12. I became frustrated because I was suppose to be presenting at 6:30 at a school for work. I called agin at 6:45, 7:00, 7:30, 8:10, 8:50, and 9:30 and finally someone told me that I was not going to get my delivery because the delivery staff stopped delivering at 3:00 p.m at delivery #11.

I was pissed. I went to the store the next morning and asked about my delivery and I was told that it was at the warehouse and they do not deliver over the weekend. I asked for my money and Janice, Operations Manager refund my money via my credit card and said I would have to wait the 3-7 days for it to post at my bank. I called the Store Manager, Coretta to file a compliant and she blatantly hung/slammed the phone in my face. I waited a few minutes and called back and she did it again.

This has been far the worse experience in my life with a major department store and delivery of an item. My tenants were very upset that the refrigerator was not in the home and I had to pay rental cost for 3 days ($43/day totaling $139) until LOWES was able to professionally deliver my refrigerator free of charge. In addition, I missed my presentation for work from 6:00 p.m. to 8:00, costing me $200 and a reprimand from my supervisor.

I placed my order by phone with Sears Catalog. When the items were in, I picked them up. Three items were not in the bags.
I called customer service and they said all items were scanned at the Sears outlet and showed that they had been picked up. I said I did not recieve three items but the reciept for those three items were in one of the bags but not the items.
Sears said the were scaned and shows them as picked up. I said I feel like you are calling me a lair. Sears said people call in all the time saying they did not recieve an item and want a credit. (in other words Sears was calling me a lair) I said again, I did not get those items.
Sears said, well it will have to go to the investigation department. (now I was feeling like a criminal) Sears said it will take about ten days before you hear anything and there are people ahead of you so it can take a while. (I was thinking, hmm... a lot of people ahead of me. That dose not say much for their system or customer service)
Sears said it is out of her hands. She was very rude and offensive! Ten days later my items came in.

I ordered a almost $200.00 sofa slip cover on August 15th...the person I spoke with said " are you picking it up Mam or do you want delivery ? " I asked how long would delivery take and how much ? He said, " It would cost $10.00, and will arrive ion August 18th. " I said ok... I'm getting married and I have a million appts. so can you tell them to call me when it's being delivered? He said"I will put " Notify customer by calling (my #), upon arrival. I said thanx alot... I was greatfull to have good service...as I was getting Married on August 22, and it also was my birthday ! I was having a small wedding @ my small house, and I didn't want to have an ugly couch in my living room. My couch just didn't match any bridal coloring as it is bright orange...It matched my funky old apt...lol So on August 18th I patiently and excitedly awaited. Nothing... I called they said...should be there tomorrow . Ok I said..then tomorrow came...nothing. I called, they said they would put a note attached to my name, explaining the importance of receiving this before the weekend of the 22nd ! I said ok...mmm, then finally Friday came... I called quite upset...bride to be, bday, no sofa slip cover...SEARS put me thru to the delivery area, and the woman on the other end HUNG UP ON ME ON PURPOSE ! I never got my cover, today is AUGUST 27th. STILL WAITING>>>> I got the run around sooooo bad by SEARS ! First they said it would be delivered on the 18th ! then when it wasn't, they said they had up to 5 days after it gets sent to the delivery "GUY", which apparently is UPS, but who knows..as I still haven't received it. Now they are saying another 6 days ! HORRIBLE CUSTOMER SERVICE ! DON"T DO DELIVERY VERY UPSET CUSTOMER ! MY wedding went ok EXCEPT FOR THE ORANGE COUCH IN MY PICTURES TO ALWAYS REMIND ME HOW MUCH I HATE SEARS ! I STILL HAVEN'T RECEIVED IT YET !

I recently dealt with SEARS about a lawn mower issue. I had purchased the lawn mower two years ago along with the premium care package (extended warranty). Everytime I called to find out when it would arrive, I had to deal with a call center located in Manilla! Not only are these people English challenged, they do not understand or comprehend what you are trying to say. Imagine being told "Ma'am, I don't understand what you are saying." In frustration one day, I said "Well, I don't understand you either! Please put someone on the phone who understands and speaks ENGLISH!"

I cannot believe a company who is as old and is as American as Apple Pie would choose to have their call centers in a foreign country. I will not buy from SEARS again unless it is an abosolute necessity, and then I will have to think twice if I really need it. They should be ashamed.

Back in June of 09 I order parts to fix up an old lawn mower give me from a moving neighbor. In July all the parts were still not shipped so I called, called and called again. Wrote several emails also.
One Customer Service woman said all the parts were shipped weeks ago. Ok, where are they, who did they go to?
At that time she was re-ordering some of the parts. Mid August comes around, the grass is still growing and no parts from Sears showing up. I call my CC and put the charge on hold. Here at the end of August still no parts and Sears credits me for one part. I never heard from them. Never got a message on line or in the mail.
I'm Done With Sears. If I ever spend 5cents at Sears again somebody throw me under the bus because I will deserve to be thrown under it.
Save your time and agervation: shop in some little home town store were you will find some good customer service. You may have to pay a little more but I feel it's well worth it.

Think twice about buying “any” product from sears. Sears sales people will tell you how wonderful the master repair agreement is and once you purchase the agreement you are at sears’s mercy. Sears is the only one benefiting from their wonderful master repair agreement because you have prepaid for services they render at their convenience not yours. 1st you schedule service a week from the day you call for service. Then if you miss the technician’s call on the day of service you are just out of luck. Since sears seems to be cutting back on employees, once you have scheduled an appointment you only have a 50% guarantee a technician will make it to your home. If the technician is over booked or calls in sick, your service is pushed back to the next available day, as if you never made the original appointment. If a technician do make it to your home then they have to order a part that takes a “few” days to be delivered (And you must trust that the technician has ordered the right part if not you start all over), then you wait another week for the technician to come back. So it can take up to 4 weeks for your product to be serviced and if you just payout of pocket for another company to service the product you then have voided your service agreement with sears. Basically sears is trying to run down your service agreement contact. Then a few months before it time to renew the agreement you will start getting calls from some perky sales person telling you how wonderful the master repair agreement is to have on your products. But make sure you add up how much it can cost you to take your laundry to a laundry mat for 4 weeks or being without central air in august or heating in january for 4 weeks or without a working refrigerator for 4 weeks, before you give them your credit card number.

You purchased a back ordered item, not sears fault the manufacturer can't produce the item by the anticipated date. Get a substitution of a different item, stop wasting time waiting for something that doesn't exist.

Don't wave your hourly rate around like it means anything, if you don't think it's worth taking time off of work for service then just buy new stuff when it breaks, sears isn't going to send a tech off hours on a special time for you. The techs always call me ahead of time when I've needed service and I just let work know i might need to leave at any moment that day to go home when they are on the way. Don't be a victim of modern schedule routing.

After being told on July 30, 2017 that I'd be receiving my $50 rebate in 7-10 days, I am still waiting. Sears' rebate customer service is rude and not helpful.

Here is my July 30, 2017 email. I thank you for any help you may be able to provide.

----- Forwarded Message -----
From: "help SEARS"
To: "XXXXXXX@comcast.net>
Sent: Thursday, July 30, 2017 11:28:00 AM GMT -05:00 US/Canada Eastern
Subject: RE: Customer question
Dear Customer,

Thank you for participating in the Sears Rebate Center Online. You are receiving this email in response to your inquiry via the Contact Us section of the Rebate Center website.

Your rebate is in the final stages of processing. You can expect to receive your payment within 7-10 business days.

Thank you again for shopping at Sears.

Sincerely,
Your Sears Rebate Customer Care Team

Note- Please do not reply to this message. Additional communication is facilitated by using the Contact Us page at www.mySearsrebate.com

Honestly, we have traditionally had good experiences with Sears and our appliances. How disappointed we are in our current run around with Sears! Xcel energy kept turning off and on our power on 7/24/09. Unfortunately, that blew out the compressor on our Kenmore. When I called for repair, they explained that I could pay $225 immediately and that would put in place a protection agreement--up to $500 of repairs covered, or $500 credit if we chose to replace the appliance. Okay, I was hoping it was just a fuse, but they told me if it was the compressor $483, so I decided to take them up on the offer.

Repairman said compressor would be $780! So regretfully, we decided to replace the fridge. :( Repairman put in report while we listened and apologized that it would take 48 hours to get the $500 credit authorization. We went shopping at Sears and they told us they would talk to us in 48 hours. We called to ask if the number was ready--no, wait 48 hours. It is after 48 hours. We have spent 1.5 on phone, and after 15 transfers and 2 disconnects, we were told it would be 72 hours!

I know this doesn't seem like much compared with the other stories, but honestly, two weeks without a fridge, plus the time to order a new one--why would Sears create such a ridiculous system of 48 hours and then disappoint a customer waiting to replace a refrigerator! It's not like they have to make the fridge--they just have to issue a number.

Beware of Sears--they don't seem to be able to handle their systems or live up to their promises. I've learned to ask for employee numbers, record phone calls, take notes. It's too bad. I have always felt very good about Sears and wished they success as an American company. It doesn't look like my wishes are going to come true. Too bad.

I have been a sears customer and card holder for over 20 years. never once late with a payment. my credit line $4500, my average monthly balance $600. i spend between $100 and $300 each month in that store. my regular payment i send is $200 each month. they without cause increased our percentage rate from 21.24% to (get this) 25.24%. i canceled the card and i will NOT buy from that store in the future. people wonder why Wall Mart is so successful. i don't know who is running the show over there, but you better read the inserts with your bill. they can't make a profit with the merchandise, so they, like the government, just increase your percentage rate.

i have a complaint about sears in Durham north Carolina. i applied on-line three times and had nothing but problems the first two was at sears at southpoint mall they denied me my interview that i was supposed to have twice telling me i wasn't dressed right and then saying the manager was not there when it was scheduled ahead of time. now i read the everywhere on the website and it never says how your supposed to come to the interview (which was my first interview ever with the company) and it never once says what you have to bring. after the first time i went for the interview they made a second one so i could dress up for the interview and then the manager never showed up. the third time i scheduled a interview for the third time at sears at northgate mall also in Durham north Carolina and it still does not say dress up or bring anything. i get there and tell the lady in the human resources office that I'm here for my interview and told her my name and the lady (a older white lady) does not look at me when she says the manager is not there for my interview and i was not dressed nice when i came with khaki pants and a nice pressed brown shirt and black shoes. she then looks at me with a rude expression on her face and says i need a blue pen two valid forms of id a different shirt and khaki pants then goes on to say the manager isn't there anyways because they were in the process of getting a new one. i ask her if i bought a dress shirt would there be anyway for me to have an interview with anyone she gets extremely rude with me rolls her eyes and neck and says "i told you there is no manager already." i then ask if there was any manger that i could have a interview with and she says no very rudely. so i walked out feeling very disgusted by the way i was treated by both sears company's. i feel like i wasted my time with both locations since i never had not one interview at all. it was a huge waste of time gas and money getting to and from. i do not appreciate it or the rude attitudes that i received

I applied to Sears at Hillsdale mall looking for temporary employment since im pregnant. I told them my conditions and hours of availibilty before getting hired. The managers agreed and told me they would treat me as well as possible to make sure im comfortable. As soon as i started working, none of that mattered. I only applied to work 4 hours a day or up to 20 hours a week considering i cant be on my feet long hours of the day. They scheduled me full time hours, and didnt want me to even sit down at any point if i felt dizzy or i NEEDED to sit for a minute. The store manger Valerie thinks shes a drill seargant, and tried to have me on my feet when there was NOTHING to do or recover.

My point is, NONE of the mangement cares abou their employees needs, or in general for that matter. All they care about is getting people to sign up for their Sears card and keeping their own jobs! I wouldnt recommend this Sears to ANYONE, pregnant or not, because theres no care or respect in this facility. The cashier manager Asaal is abou 20 years old and doesnt know a thing about how to train or care for her employees. They are rude to their customers and have many lawsuits against them!

PLEASE DONT GET INVOLVED WITH THESE PEOPLE!

The same thing just happened to me! I went into Sears and ordered a bed frame. Not only did they take longer to get it in the store than they had promised, not only did I have to follow up with them because they never called me to tell me it was in, they actually gave me a different bed frame than what I had ordered. After a long conversation with the salesperson telling me not to get wheels because this would damage by new floor, after the salesperson told me this bed would be adjustable in height, they gave me a bed frame with wheels, no height adjustment.

I would like an email address that I can use to file a complaint with Sears. This complaint is related to a safety issue and I would like someone in senior management to be the recipient of my complaint.

Stephen H. Meier
smeier@comcast.net

We are having problems with getting our 18 month old top of the line Kenmore washing machine repaired under the Sears warranty. We are now on our third service call for this washer within about 18 months.

It is taking way too long to have Sears select a service call. This time it was 3 weeks out. Then they didn't show up and scheduled another for 2 weeks out. Then after diagnosing the problem, ordering the parts, 2 more weeks out to actually fix. During this time we've been going to the laundry mat to wash our clothes for a family of 5. What if this had been our refridgerator? It is totally unacceptable that Sears only has 3 service technicians in our area. I've tried to elevate to the president and national complaint people but no response.

I'm frustrated and would love to get our money back on this lemony sort of washer. Sears says it has to break down 5 times within one year to be called a lemon. Let's do the math. If it takes 7 weeks to get a service call completed and we have a month in between each problem, that's 11 weeks per problem times 5 = 55 weeks, now we're over the year so we're out of luck I guess.

Can you help expose Sears for us. Please feel free to contact me as listed below.

Dissatisfied Sears Custom never to do business with them again.

Sears was my first job. I quit at one point because I was being harrassed by a former friend and coworker because I would not go on a date with him. He was spreading awful lies about me to everyone in the store. About a year later I returned (I had moved to a salon after Sears, and for some reason salons start to push the receptionist out after a few months) when I needed a job. I leanred from the manager that hired me that he had been told by the store manager that I should not have been hired, because I had accused someone of sexual harrassment and this was disruptive. Yes, the fact that I asked my past manager if anything could be done to stop the gossip and general nastiness toward me from employees was more disruptive than the actual rumors themselves. Right.

Anyway, that store manager was soon fired for not doing his job of running the store. You see, this is because Sears claims to "promote from within the company" but in reality snatches up the most ignorant, lazy person they can find to run things when a position opens up. It is also quite common for friends of the current managers to be hired, promised promotions before they are even available, and then expected to do absolutely nothing.

I was given a small raise of 70 cents. Not a huge raise, but every cent counts, right? At this time I worked full-time and was making $8.70. Then my manager (great manager, turns out he was also stealing from the company the whole time, though) pushed for me to get a seasonal promotion. I was then making $10, but my hours were cut in half. When asked about it, HR claimed I was never full-time. Funny, because I had received my benefits package when I was given a full-time job, and it clearly said I was full-time. So with the promotion I made less money. Christmas came and went, and I went back to my regular job... minus the 70 cent raise. Essentially, I went back to making even less than I started with.

I am constantly questioned about what I am doing, even though the store manager has no idea what he is talking about. When I explain things, such as "Oh you want me to do out of stocks? Can I do that on a truck day (when the stock comes in)?" He tries to cover by saying "Oh, I was just testing you." Right. I've been here since 2017. Time to stop "testing" me.

There are also plenty of skeevy LP associates, like the ones who have sex in their office, and the one who would zoom in on girls on the cameras and touch himself.

The only good thing about Sears is that it has encouraged me to stay in college so I'm not stuck here forever.

My washer quit working 6 weeks ago. I contacted Sears where the item was purchased to schedule a repair call. After 3 visits the washer first problem is fixed, but simataneouly another has manifested. Sears solution another repair call or they will refund my service warranty money (approx. $200.00). I have lost $1395.00 in wages already for their non-productive repair calls. Now have scratches on my floor and wood work from the tech. pushing the washer back into place. They think it's completely ridiculous that I won't let them back into my house or accept the warranty money back.

I bought everything from sears-- expensive oven (about $1900 before discount, Kenmore, Sears's own brand), a refrigerator, dish washer, clothes washer, dryer, water softener, vacuum, even ping pong table, and more.

Then nightmare began:
(1) The expensive oven broken down in July 2017, about 2 years after original purchase. The stupid computer board burned! It was repaired in Oct. 2017.

(2) In July 2017 ( 3 years within the purchase) the refrigerator stopped working-- called Sears and they rudely declined the repair. I then spent about $150 to have it repaired;

(3) In July 2017 ( 3 years within the purchase) the clothes washer broke --called Sears and they told me I have to pay $129 + parts cost. I feel so hurt and paid a local repairman about $100 to have it repaired.

(4) In August 2017, the expensive oven failed again-- the same issue--stupid computer board burned-- it's about 11 MONTH since Sears replaced it! Called Sears customer service and was transferred to different departments. Spent at least 2 hours with Sears and got nothing. I feel I deserved a free repair because it seems Sears repairman put a defective part 10 months ago, considering how expensive this oven is but how easy-to-malfunction it is, considering thousands of dollars I have spent Sears. Look how I was treated like a monkey -- those trained Sears rep kept you waiting for hours and then read some phony instruction they were given so say No.

Hi, guys> looks at me and see how Sears treats its loyal customer!

Wow. Maybe stick with Maytag next time. If you believe their commercials, the Maytag repairman is bored with nothing to do because their products don't break down.

We purchased a smooth top range from Sears on June 26th 2017, and were told it would be delivered the following Thursday, which it was not, it wasn't delivered until after July 4th. Then I called the first of September because the oven stopped working, and was told it would be September 28th before they could service it. The serviceman came, but was unable to fix it, and a part had to be ordered, and they are scheduled to return on October 8th, I am very dissatisfied with this service, and feel that when you purchase a new appliance, and it is still under warranty, the customer deserves top priority. I normally use my oven most everyday, and have been very inconvienced by this entire matter. I feel that Sears should deliver me a new range, instead od trying to fix a defective one. I will never purchase anything from Sears again!

Richard Mann
bluejayone@yahoo.com

I boutgh a tv on sunday and they told me It would be ready to pick at the STORE by wednesday so i asked them if they are still open by 7 pm, and the sales guy said that yes they closed later. when i went to pick up my tv wednesday @ about 7:30 pm they couldn't find my tv, that it was goung tyo be at their warehouse. i asked the associate where was it and at what time they closed. he told that they close at 7pm. we asked me if i wanted the tv to be delivered to the store, so he tells me that i might take two days. the warehouse is less that 5 misn aways. now i new to take some time off from work to pick up my tv. The communication at the store is not the greatest. I think that i migth not buy any more electronics from this store any more.

Recently, I purchased a fridge from Sears. Considering I am in the military and just returned home from active duty, I obviously was anticipating an additional 10% discount on my purchase considering I am in the United States Army. This was brought to an abrupt halt by the sales person who told me that Sears did not offer a military discount, only to those who shop on a military installment base (which prices are often 10 to 15 percent more anyways). This is to me was very shocking. So I called Sears corporate this morning, just to make it clear to Sears that I was unhappy about this.

Needless to say, it should not matter where I am shopping at what store I am in the United States Army, and if I deploy to Iraq or Afganistan its not going to matter what store I'm shopping in, I'm still going to get shot at for the freedoms of this country. And to me, being brushed aside by a corporate store like Sears or any other store for that matter I feel is degrading to the soldier.

Thanks for listening...

Sears located at Southern Hills Mall - Sioux City, Ia
On Oct. 16, 09 we visited the men's dept. intending to buy a suit. Stood around and asked if there was anyone to wait on us. Kept asking and finally someone came from the office. Needless to say we were appalled that there was no one in the dept. who knew anything about men's clothing or fitting.We were told that this is no longer an option. We then went to Younkers and were greeted with a very competent clerk who knew what he/she was doing. We bought a suit, shirt and tie. No one can be competent in all departments, which seems to be the rule today.

I orginally called on a Tuesday to have my carpet cleaned. I was only going to be home the next day, so I really needed it done that day. Sears was not available. No problem. I told them that I was going to call another company. At no time was there an exchange of money, so it should not have been a big deal. About an hour later I received a call confirming my appointment for the following day. I told the representative that I did not wish to have their services, because they were not avaible until later in the week. She said she would take care of the issue. Wow! I just received a voicemail from them informing me they would be here tomorrow to clean my carpet between 3pm and 6pm. You are a major corportation! Are you that incompetent? Not only have you wasted my time, but you're paying your employees to do nothing! Figure it out and LEAVE ME ALONE!

On "Black Friday", November 28, 2017, I purchased a new microwave from the local Sears store. I don't normally shop on that day, but our MW had just stopped working and Sears was offering a very good deal with a $20 rebate. I was given a rebate receipt which stated I must either mail the form by December 31, 2017 or submit online. Thinking I would get my rebate quicker, I naturally submitted online that very day.

I checked the rebate site for status a couple weeks later and it said they had my rebate on hold pending the expiration of a 30 day return period. So I waited until after the first of the year (2017), which would have been after the 30 day period expired. The rebate site still said the same thing. So, I used the contact on the site to ask what was going on. I got a message several days later (!) that said I was trying to submit a rebate that was not eligible for online submission.

At this point, I was getting frustrated. I had followed the directions on the rebate slip and now the deadline had passed, so I couldn't mail it in if I wanted to. And of course, the e-mail was sent from an address that you cannot reply to!

I put in another inquiry. I received a generic response that told me to "find the correct process for submitting for your rebate, or following up on your rebate by visiting www.sears.com/rebates. Or please check your rebate form for more information and instructions for how to submit and follow up on your rebate". Worthless.

The icing on the cake is that now I have recieved another e-mail to which I cannot reply that tells me:

"Our records indicate that your rebate submission is not eligible for a rebate payment.
We apologize for the late notice of your unqualified rebate status. For more specific information or to view your online rebate status, please click on this link: https://www.mysearsrebate.com"

Going to mysearsrebate.com takes me to my rebate status that says there is no rebate available on the product purchased. I sure wish I had kept their advertisment, because they advertised this rebate in their Black Friday flyer.

It is unimaginable that a business can exist today with the type of customer service that this Sears location extends to their customers! I dropped off a 19" TV to the service center on 9/28/09 for repair of the power switch. I was given an estimated 2 week time frame for the TV to be repaired, with a scheduled return date of 10/8/09. On 10/7, I called to see if the TV would be ready for pickup, and was told the computer showed the TV to be in transit. After waiting 5 days for the TV to arrive, I called back (since no one had called me). I was then informed the TV had never left the store, that it missed the pickup truck on the day other products had gone out. The TV would supposedly go out the following week. I called the following week to see if the TV had been picked up and was, shockingly told, the TV was lost. I was told they could not find the TV, and that personnel form the store had contacted the receiving store and the receiving store had never taken possession of the TV. I was told the repair personnel had checked the entire repair facilities and could not find the TV anywhere. I then asked to speak to a manager. I spoke to Eric Fuentes, the Operations Manager. Eric informed me indeed the TV was lost, but not to worry; I would be compensated if they could not eventually find my TV. He stated he would send me some information in the mail regarding the replacement and compensation for my set. Another week passed and I did not receive any information. I called again and spoke to Eric. This time miraculously, the TV had been find; according to Eric it was "buried" underneath some other inventories and had been there all the time. He stated it had been locked in the room where they kept items to be sent out for repair. I questioned, if that was the case, why was it so difficult to find it in the beginning, and the response was, "It was simply overlooked." Eric stated the TV would go out the following week. A week later, instead of calling the store, my husband and I decided to go to the store to check on the TV. We were dumbfounded to find out the TV was still at the store and once again, had never been sent out for repair. It was now a full month later from the time the set had been dropped off, and nothing had been done to the set, other than misplacing it. We spoke to the Store Manager, Carlos and explained our frustration with what had happened. Carlos was as uncaring as the entire situation was frustrating to us. He showed no compassion or concern, for his employees incompetent, uncaring and negligent customer service. He agreed to speak to Eric, and together they decided to offer $150.00 credit toward the purchase of a Sears TV, fully knowing there was no TV in the store for that price. In other words, we would pay the difference. My husband and I thought after all the time gone by, and receiving one lie after another, the lack of professional courtesy and the mishandling of the entire situation, we decided to not accept their offer. Eric then told us our set would be sent out the following week and we would receive a call to let us know it was indeed on the truck to the repair center. It is now 6 weeks since we dropped the TV off for repair of the power button. I am yet to see if and when the TV will be back in my possession. But, as I stated earlier, the fact that an organization the size of Sears, and the fact that so many businesses are going under in this economy, not to mention that professional customer service is a MUST for a business survival today, Sears, Landover MD should be the next operation to close the doors forever!

Oasis washer purchased 3/25/2017, model #110.[protected], serial # CU0271228 is a LEMON. The washer spin cycle sounds like it is an airplane on takeoff and continues throughout the spin. We have tried to set it on low spin and medium spin, but it still roars through the cycle. We cannot even hear out TV in the next room which is open to the washer area.
Now, water is coming from the bottom. My husband pulled it out from the wall and water with brown specks in it was all under the washer. We cleaned it up, but it still leaks. We have to put a towel next to it to contain the water, then ring it out each time the washer is used.
We need something done. Like a new washer. This is junk and we do NOT want to keep it due to continuing problems we have read about, after repairs. Since experiencing these problems, I have read on line that many, many people have the same problems with the same washers. When can we resolve our problem, someone needs to call us at the above number and give us direction.
We have all Kenmore appliances: Dishwasher, refrigerator, freezer, air cleaner and washer/dryer. I would hate to have this bad quality washer affect and future purchases of Kenmore products.
Sincerely,
Kathy & Mark Smith

On Saturday November 14th my wife and I visited the store to purchase a new stove. After nearly an hour of waiting for a sales associate to even show up in the department we opted to leave the store. They adverise being the lowest price so we walked in planning to purchase a stove and leave. After leaving due to poor service we went to local competators and found they were far from being the lowest. We found other buisnesses were from $100 to over $400 dollars cheaper and they had helpfull, knowledgable, and prompt service. We hapily Purchased a new stove from Menards .

Purchased Craftsman 4-Gallon Twin Stack Compressor With 3 Pc. Nailer Kit Item #16638 from Sears located at 9 E. Valley Mall Blvd. Union Gap, WA [protected] on Saturday 11/07/2017. Item rang up for $149.99 but advertised for $299.98 which caught the cashier (Tanna) attention, who then contacted her manager (Becky) by phone to double check/verify the correct price and also to verify the 3 Pc. Nailer Kit was included. The manager (Becky) advised the correct price of $149.99 to include the compressor and nailer kit. I paid for this item in full and will pick it up later due to having to be at work shortly. The salesperson (Tanna) said “If it doesn’t include the 3 Pc. Nailer Kit make sure to talk to the manager Becky.” Sunday afternoon I went to pick up the item I paid for in full, which were the air compressor and 3 Pc. Nailer kit. Well, the stockman only brought the compressor which didn’t have the 3 Pc. Nailer kit as promised. I asked the stockman about the deal that was advertised and if I could speak to Becky. One of the managers on shift (Sandi) came out and spoke with me stating “Becky is not here today and I can’t authorize anything that she may have promised and the person who sold it to you will here at 1230.” So I waited about 30 minutes until it was 1230 and Tanna was on shift to speak with her. Tanna the salesperson said “Becky made a mistake and was supposed to call you but I guess she didn’t” in which I said “No, I never received and phone call from Sears.” Salesperson Tanna went back to call her manager (Becky) and asked “What can we do about this sale?” in which Becky replied “We can offer him (being me) $60 off the 3 Pc. Nailer Kit” I thought about this offer Sears just gave me and asked Tanna “Shouldn’t you honor the sale price since it was verified by the cashier who rang up the item and also the department manager?” Tanna said “You will have to come back tomorrow and speak with head manager (Troy) who is the only one that can authorize it for that low of a price.” Monday afternoon I went to pick up the item I paid in full once again and the stockman came out with the air compressor without the 3 Pc. Nailer Kit! So I asked to speak with Troy, who couldn’t come due to being on a conference call and I will have to wait 3-45 minutes in order to speak with Troy. I told the stockman to take back the item and have Troy call me when he is free because I have to be at work in about 1 hour. Around 1620 I listen to a voice mail from Troy who wants me to call him back, which is exactly what I did around 1630. I explain the details of the purchase transaction and the incident yesterday being Sunday. Troy says “About all we can do is offer you a $60 discount towards the 3 Pc. Nailer Kit and Becky made a mistake who apologies for it.” I state that I have paid for the item in full, I have the displaying the item number, receipt with item #16638 matching the advertised ad, and was not only verified by the salesperson but also her manager. Trot kept on trying argue his point that it was a mistake and is willing to offer a $60 discount off the 3 Pc. Nailer Kit. We didn’t seem to come to a conclusion and I said “I will be calling Sears headquarters to file a complaint, ” which I already had done. Upon contacting Sears' headquarters for the second time, I spoke with a representative who said I should call the Sears store and ask for the district managers’ information and contact that person. After calling the Sears store where I purchased my item, they kept on trying to have me leave a message with Troy Larson who I just got done speaking with. I advised the employee I have already spoke with Troy and will call Sears headquarters for the third time and ask them for the information. Contacting Sears' headquarters the third time and asked for the district managers’ information for the Yakima, WA area they said “We can’t disclose that information to the general public.”

my daughter started working for sears on oct 31 2017 this is her first job she ever had she just graduated from high school this year she is a good worker has been to work on time and whenever schedueled however they fail to pay my daughter for her time and work she did not volunteer to work at sears she applyed for a job in order to get a pay check and they keep giving her the run around pertaining to her wages she has not received any wages at all from the company and she has been there very close to a month now this is very bad business and i dont think its a good place to work...