Sears review: Replacement parts 479

This letter is addressed to the President of Sears, Mr. Bruce Johnson.

I am concerned about the content of your catalog, picturing full nudity and foul language near the Father's Day promotional adds. Sexual abuse and exploitation is not something I ever would have thought Sears have been involved in.

I am in need of a new washer and dryer. I already bought a refrigerator at Sears about 4 years ago. I need a new stove and microwave too, in the not too distant future. I would really like to support our local Sears for these and the many other things we shop for at Christmas, etc.

Please tell me that you will re-think your marketing policy. Do you have children, Mr. Johnson? Would you want your daughter's picture to be posted all over the world naked? How about your wife, your mother, your Grandmother? This woman is somebody's daughter, sir, and whether she knows it now or not, she may very much regret her choices someday. I know a few women like that.
Sincerely,
Tracey Powers

Scheduled a service call for our freezer a week in advance. Got a confirming call from Sears saying service man would be at our house between 1 and 5 the following afternoon. I took the afternoon off from work to meet the service man.

He never showed up and never called.

We called them, they listened and said he should have called. They checked the 2 telephone numbers to verify they were correct and they were correct.

Had to schedule another visit a week from now.

I had the same problem and then when I called they said they could not find where I had made my request. Called another appliance repairman and got it fixed a lot cheaper than Sears was going to do it for.

I recently paid for $8, 000.00 worth of appliances at Sears. I spent several hours with the salesperson. I was told the delivery would be free. When I went back to the store to arrange delivery...the salesperson left me in some backroom for half an hour while the manager completely ignored me. I finally interrupted the assistant manager who was in the middle of a snack and asked for help. She told me they would could not deliver my appliances for free even after this is what I was told by the salesperson. I cancelled the entire order. There was no attempt to resove the issue with me. Needless to say... I will not be shopping at sears again.

islands32@hotmail.com

OMG! Where can I begin When the government was giving out the rebate for appliances in Illinois we wanted to take advantage of it, We wanted to buy a dishwasher it was to be an early mothers day gift that has turned into a disaster. We were given the run around in the store so we would not make the time crunch on rebate and then the manager (in North River side mall his name is Chris) took off and we needed to get someonw from another dept to ring us up. Well We called on the expected date of delivery and my husband got hung up on and sent to voicemail. I had to show up in the store after they did the same to me. When there an employee could not get ahold of the manager Chris for like 15 min. finally he showed up remembered me had major attitude when I asked for compensation of free delivery when my item arrives he uy who was on the line saying he was not manager was him I said no we dont do that no way. Well after going to see if my item was there about a half an hour later he showed up said oh its not in this days delivery but i need a copy of ur reciept. and promise to call you friday(I was there wed) at 2pm with any info and you will get free delivery. Well Friday at 5pm I called first the guy who said was not him was him same voice after 25 min on hold on my cell and he said oh still no info.. I proceeded to explain i would appreciate a call back common coutesy. So supposably I will get one on Monday and wednesday. I hope someone can help We will never purchase an item from Sears again yes the service at North Riverside Mall with manager chris(in Illinois) was / is that bad.

Yup! I heard you loud and clear...it happened to me too to the letter--I could have wrote it myself. Maybe your should call Fox network and do the reporting for you...they are a bunch of incompetent people...Sears is going down the tubes!

I am so disgusted with the sears repair service. I have never had so much trouble in my life. I bought a fridge in 2017 and paid $2800. By 2017, it began to break down. They came out several times and each time were unable to fix it. This occurred over a two month period. Mind you, I was unable to use my fridge over that time. Finally, after having to harass the repair man, I was able to have a senior technician come out the following day. And would you believe that it took him minutes to fix the problem. It is sad that I had to resort to pestering a technician so much that they sent me another tech who immediately fixed the issue. Once again, not more than six months after the initial fix, my fridge is once again on the fritz. After sending a tech out, he told me that the fridge was unrepairable due to an internal issue. I was told to go on to their website and choose a new fridge of equal or lesser value. Everything seemed to be fine; I selected the fridge I wanted, scheduled the delivery for a Thursday and was expecting a phone call the day before to confirm my delivery time. Not only was I not called the day before the delivery, I was told the day of the delivery that my fridge would not be coming. The fridge had been found defective upon arriving at the warehouse. I was told by the customer service rep that a new fridge was being ordered and would be delivered a week and a half from the original delivery date. Not only did I have to take off work today, I now have to be without a replacement fridge for the next week and half. I wasn't even offered a cheap fridge to take the place of my old fridge in the mean time. So here I am again with a fridge that doesn't work. I was told that I would receive a phone call later today to discuss the possibility of an earlier delivery. I did not receive a call. So I had to call only to be told that it could not be delivered any earlier and once again was not given any other solutions to my problem. The least they could have done was offer to deliver a cheap fridge to hold me over until my new fridge arrives. The only other fridge I have in my house is a mini fridge. Try having a family of 5 living out of a mini fridge for over a week. I own many sears appliances and have never had any issues before. I can remember being a kid and my parents owning sears appliances. And you know what, they still work! But after this nightmare, I will never again purchase any appliance from sears. Not only is the quality clearly ### as far as the fridges are concerned, the customer service sucks.

I went to the Shopping Town Mall Sears in Syracuse, NY with my wife since I had time kill prior to meeting my family for dinner. I was looking at replacing tools that were stolen out of my garage. I was looking at a 260 piece tool set that was on sale. That is when I was approached by a sales representative that informed me that if I was looking at tool sets, there was a 540 piece mechanic tool set that was on clearance at a great price. I was intrigued and asked him to show me the tool set. I was happily surprised to find that the tool set was over half off. I found this hard to believe and looked closely at the clearance tag that was marked as used. I asked the sales rep why it was on clearance and he said that it was probably bought online and was just returned since it was marked used and reassured me that it was a great price for the tool set. Since I was fine with the fact that the tools were used I decided to purchase the tool set. Later that night when I got home over an hour away from the store I opened the box and found that the set looked incomplete. The next day I spent around an hour and a half inventorying the tools only to find that over a hundred tools were missing. I then called the store to inform them of the problem. The individual on the phone then told me that this was no surprise since all of the clearance tool sets were missing tools and then to add insult to injury, he said why do you think they are marked so cheap? I stated that the sales rep never even hinted that the set was incomplete and only returned used. I also asked him why the clearance tag was only marked used when there were about eight total reasons for the clearance on the tag? He said that there is usually a note on the tag with more information on why the item is on clearance, but they must have missed it with this one and the sales rep must not have known why it was on clearance. He then told me that if I didn’t want it then I can just return it and that was all he could do since the tool manager was out until Tuesday at which time we ended our conversation. Afterward I still felt as though I had been misled into buying the tool set since the apparently common knowledge that all clearance tool sets were missing tools was never mentioned the day I purchased them. Even more so due to the fact that it was marked and suggested by the sales rep that they were just used and returned. That is when I decided to call back and speak to a manager. That is when the frustration really started. Between me and my wife, we spent almost an hour being cycled through the automated system and countless unhelpful people. I lost track of how many times we were transferred and disconnected. All of that trouble only for my wife to finally get the acting manager. Her name was Pat and she was very pleasant, but unable to do anything but have us fax her the list of missing tools so the tool manager could call us back two days later. As one might guess, Tuesday came and went and no call ever came. I will not waste any more effort chasing Sears. I couldn’t even find a spot on the sears website to file a complaint and phone contact is a waste of time. I already have hours of wasted time invested in this for trusting Sears. I will just return the tools and be done with Sears altogether. It will be their loss since we will be buying a grill, riding lawnmower and would have needed buy a tool box to put my would be tool set in. I shopped at Sears since I thought they were a good company that was trustworthy and cared about the customer. There is nothing that Sears sells that cannot be bought elsewhere. The main reason to shop at Sears is trust in the Sears name and that they would back it up. Since these important factors are lacking, I will spend my money elsewhere. Especially for any major purchases and the service warranties for those major purchases. My advice to others will be to do the same. Shop at a place where they care about the customer.

I needed two sets of blades for my Craftsman GT3000 tractor w/48" deck, each set have 3 blades.

I went to Sears only to find they now only sell them 1 blade at a time, and the cost has gone up by 41% compared to last year when I looked - $21.99 each.

I spoke with an associate and asked why the price hike? He said last years price must have been a clearance deal and this years product is better. I explained that I was certain the part was the same and not on clearance last year.

In the end, I went to Lowes to see what they had. I found a 3-blade kit that was for my tractor for $33.95, that's almost half off the Sears price. I installed the blades and was very pleased, they are better than the last set by far.

Sears is charging too much, I'm not going to pay 40% more for something that I can get from another top name store nearby...

maybe he just likes porn?

I purchased a window air conditioning unit from the local Sears store. I was helped select the unit size and was offered delivery and installation service for an additional $89. The delivery and installation service price was admittedly high (it was a very small unit and a simple installation) but since I am not supposed to carry/lift anything over 30 lbs. I agreed to let them deliver and install the unit. The service clerk checked his schedule and said that thedelivery /installation would be in 2 days and that Sears would call the night before to give me a time. Everything seemed ok at that point.

Needless to say, Sears did not call the night before. Rather, they called the day they were to deliver and told me that they could not deliver/install that day and would do it the next day. I told them that the next day would not be possible because I would not be in town and was going to be gone for several days. The clerk immediately said, "Well, who told you we were going to deliver/install the unit today anyway?" I told her that she just did when she first called, then I told her that my sales clerk told me so, and that my sales receipt clearly said that it would be today. Rudely, she said she would check and see if she could work it out and would call me that afternoon.

The afternoon call didn't happen, so at 4:15 p.m. I called Sears to inquire why I hadn't gotten delivery or even a phone call back as I was told. They kept me on hold for over 40 minutes, burning up my cell phone minutes, and said that they would make some calls. They said that if my receipt said that delivery and installation was for today, then it should have been done. I was transferred to a woman who identified herself as a manager who could "fix the problem." She said she would call the local service area installers and "pull some strings" and get the unit installed. She said she would call me back.

She called me back after 30 minutes and told me that they would not be delivering/installing the unit today because the installer said he did not want to drive to my house or do anymore work today. Then she started blaming the sales clerk for scheduling thedelivery for today. The sales clerk was the ONLY one that did a good job. He sold the item, and scheduled the delivery on their computerized inventory and delivery scheduling system. There was NOTHING that he did wrong.

After spending the greater part of the day waiting on Sears and with a sore ear from hours on the phone I realized the inevitable...that Sears had no intention of following through on their promises.

I then went back to the store where I purchased the item and requested a full refund of my money. The clerk asked what the problem was and I was relaying the story to him when he asked if I would tell his department manager. His department manager came over and I was telling her my ordeal and she said that I was not the only customer that was having this problem, in fact they had done the EXACT SAME THING to another customer on this same day. She admitted that theirdelivery/install contractors were horrible and that they were running off a lot of their customers. The store personnel were upset that they couldn't get management to do anything about it.

I ended up going to one of Sears competitors and bought a better unit for $20 less and paid my "pretty happy to do it" son to carry it and help me install it. Saved myself a pretty penny and it was bought, delivered and installed in under30 minutes. My net gain $109. minus the steak I owe my son.

Would I even consider buying from Sears again? NO WAY!

I purchased a new washer and the cycle selector knob was damaged. Because it took 2 hours to get it in my home, which included removal of my doors and frames, and breaking my storm door lock. I decided not to send it back because the delivery men called service and i then spoke to someone who told me a service technician would be out at 9:30am the following morning. When no one came we called the service number two times and were assured that we were on the list for repair. Now after being switched to at least ten people i was told that the service call was rescheduled. What the heck. So I believe they are nice until they get your money.

why is it, when you purchase a product, like a chain saw. you have to send away for the parts. You sell the product, but not the parts that goes with it. Why, you should keep a supply, on hand, . SINCERLY PAT DESANTO

I called Sears in April and stated my heat pump needed repaired. A service Tech came out and supposedly fix the problem about 35 days later I had the same problem. I called Sears and they stated that someone would be out within the week .Sears stated No charge because it falls under the 45 day warranty. The same tech. came out and stated that I had the same problem, a leak. Sears comsumer relations stated there would be no charge because it is cover under a 45 day warrant agreement if it is the same problem. The tech stated it was the same problem. Todays date is 06-07-2017 the tech came out today and also came out on 05-31-2017 when ne came on 05-31 he stated he would make the repairs on 06-07 after getting the parts and I had enough freon to last until today. However when he comes out today he charges me $435.00 for the same problem and stated he could not fix the problem because he didnt have all the parts. This upset me because I stay home from work last week and this week missin two days from work. and the heat pump is still not repaired. I called customer relations a numerous amount of time and they stated twice I did not owe anything but I quess after talking to the tech they change there story. The estimated cost ticket the tech gave me stated it was the same problem as before. i called Sears customer relations and held for a worker by the name of Marsha for 16 minutes who stated she would check on it but never came back to the line. I called Sears once again and this time a nice lady by the name of Karen stated she would text Marsha and have her to call me. Its been an hour now and no call back.. The tech for Sears just got in his truck and left without saying a word. I used a coupon the first time after I call the Sears service center and asked for a tech to come out I recevied a coupon in the mail and after the tech had diagnois the problem and came in for me to pay the bill I asked if I could use the coupon he stated yes and now Sears are trying to say because I used the coupon I am not under a 45 warranty for repais made. What sense does that make?

Worst place ever to interview at. They waste your time. I went the first day and some [censored] interviews me and he had nothing to do with hiring me. so i drove 45 miles out of my way for a interview with someone that doesn't even have a say into hiring me or not! I go the second day. I wait 25 mins for the guy that was suppose to interview me the first day to get done doing nothing! I will never ever apply for sears ever again. they did this to my brother and sister too! They think if they waste your time and you keep coming back your hired. I hope you go bankrupt sears

We didn't even get a price, they said they needed to urgently remove the tank and delivered two bills (dated for two different days) with made up pricing because when we refused to sign the bills they scratched out all the numbers and made there own price.
How can you switch a tank without giving a person a price on the new tank?

My father had the same issue as you (two years ago and he's been paying almost 150$ a year for maintenance for the last 30 years) it was the middle of winter and the furnace didn't work. He's a senior citizen and they had him freeze his butt off for days, they should have fixed the reoccurrring issues, anyway, He would have never agreed to change the oil tank because he was already planning to change to electric based on the unreliability the previous year.
So far I've talked to a handful of people at there home office in Canada (met with three) and no one wants to admitt to their unethical way of operating. The workers do what they want, when they want and charge you whatever they feel like. It's too bad Sears; this huge corporation, practices such poor standards of business.
Good luck with everything!

On [protected] I purchased a freezer from the Sears store in Grayling, Mi. I paid for delivery of the new freezer and removal of my old freezer. It was suppose to be delivered on [protected]. On [protected] Sears delivery men arrived with my freezer took it to my basement. While in my basement they removed the door to my old freezer and took it out to their truck. They then stated that they would have to get more help to remove the old freezer and left the freezer in the basement and left my home. They returned on [protected] with help to remove my old freezer and told me that if I wanted them to remove my old freezer that I would have to pay an additional $50.00! I was shocked and questioned the reason for the addional fee when I already paid to have it removed. They stated that it took more help to remove it and if I didn't pay it, they would not remove the old freezer. I was forced to hand over an additional $50.00 for fear of not having the old appliance removed. I already paid to have it removed and now they're extorting more money from me! I'm 85 years old and do not have that kind of money. I want my money back!

i complained several weeks ago about a refrigerator filter i purchased and why you had to raise the price. i was told that the manager would call.she called and i talked to her and we reached an agreement that she would credit me with the 10% increase in price.
to date that has not happened. i have been unable to reach her, leaving my name and phone number with no response. if this is the way you handle business, i do not care to do so with sears

sincerely
s j klein

It is very true that Sears (and their system) is filled with problems. I also work for the company as a contractor and am very pleased (more or less) with my job. I hardly have problems with my customers, but the few that I do have a problem with all have similar problems or complaints. The biggest complaint that I hear about is scheduling deliveries. Sears will promise a customer that their product will be at their home on a certain date and time, but they do not bother to account the time previous deliveries take, or travel time to that customer's home. As a result, that makes that particular delivery late. Another big complaint that I come across is the question of gas appliances. It is apparent to me that the sales representatives have not received training on what the delivery personnel are and are not allowed to do regarding gas appliances. Frequently, customers are told that gas appliances will be uninstalled or installed by delivery personnel. This is not the case at all. Delivery personnel are NOT allowed to do anything with a gas appliance except uncrate the appliance and put it in a location in the home of the customer. Frequently, Sears will charge a separate fee for delivery and installation of gas appliances due to this miscommunication. This adds to the customer's frustration because once again they have to wait two, three, or four more weeks to get their appliances installed and working. I am not at all saying that sales personnel are not doing their jobs, though I am sure that some aren't as with other stores and industries. But I am saying that Sears changes policy like most people change underwear. It is to the point that many, many employees and contractors don't even know what the policies are anymore, much less how to obey them. Also, delivery personnel are expected to deliver and install fourteen, fifteen, or sometimes eighteen stops per day. Some appliances take upwards of forty-five minutes or more to install. This means that the delivery person that arrives at your home, and has to install that new four door refrigerator without destroying your home in the process is overly tired, and frequently exhausted. Delivery personnel and sales professionals are people, who like most, become very irritable and frustrated when excessively tired. This also has a HUGE bearing on customer service. How can you expect that delivery person to go the extra mile to try to solve your problem when they have been working for fourteen to eighteen hours that day? I understand perfectly that Sears, like any other business or industry, cannot function without customers, and that Sears, like any other business owes its success to its customers, however, people MUST act with some common sense.

Yeah, whatever. I can understand one missed appointment. BUT Sears should make damned sure that if a customer's appointment is missed, that they are the first one scheduled for the next time. 4 or 5 missed appointments that that SEARS scheduled is inexcusable! Complete and total incompetence! As for the 18 hour days? All I have to say about that is... ###! What? Are y'all delivering washing machines at 4:00 a.m. ? I cannot honestly say I've seen a Sears delivery truck out at 10:00 at night either. TRY AGAIN!

"i complained several weeks ago about a refrigerator filter i purchased and why you had to raise the price"

I do work in a Sears store and have so for almost 5 years. One thing I will tell you right now, calling in over the phone and acting irate with a demanding attitude will get you no where with anyone, respect is earned, not automatic and I will admit I have hung up on people who just don't get it and want to act like whiny children over the phone. I'm not saying that you did, but I'm just letting it be known. But why did the company have to raise the price on a water filter, if you're asking? Being with the signing team, I can tell you right now, the merchandising and pricing department in corporate makes these calls whether there are mark ups or marks downs that we, the signing team, have to take action on and make sure they are the correct price. If they decide to mark it up, you are paying that price. This is retail, not a flea market where you can bargain and make your own prices because you refuse to pay a certain price on something. You don't like the price, buy it elsewhere, simple as that and honestly, way better than complaining. You will not get an answer from anyone in the store and probably not anyone in general about why they marked it up. It just happens on a weekly basis through Pricing Reports.

Unless the filter was bought with a washer and dryer and they raised the filter price to be within the promotion limits on a sears card, its just a normal mark up. And there is nothing to complain about.

Sears sold me a Maytag washer & dryer that needs to be exhausted to the inside (Condominium style living). The 2 parts needed for this appliance has been discontinued according to the manufacturers Whirlpool/Maytag. I bought the appliance 7/2017 and have been unable to use it because there is no way to facilitate the indoor venting system. Sears agreed to cancel this product and pick it up from my apartment- however, 4 such appointments has been scheduled by Sears and each time the pick up team is a no show. Sears are trying to force me to keep an appliance that I cannot use.

I recently bought an Car Cover thru the online service department. And the next day after checking my Bank account for the total
amount of the cost, I see that below the charge of my purchase, they also charged an additional $1.00 for what?
I called them and asked what the charge was for and the man had no answer! I asked them if it was regular practice for them to charge the CC holder more than the cost of the purchase? He had no response! And I was picking up the order in Store! How many people do they scam that Don't check their Credit Card purchases! One dollar per person for each order, WHAT A SCAM AND A FRAUD!
I have contacted my bank to resolve this matter, but EVERYONE watch out! I will never order or BUY another item from SEARS again!

Is it possible that fee was incurred by your card maker (visa, MasterCard, etc.)? Merchants are starting to put this fee onto consumers, and it is just starting to take effect.

I've had that fee on my card from several companies when I've made online purchases with a checkcard, but it is usually removed. They run a $1.00 charge just to confirm that it is an active card and that the name & address you're providing match what the card company has. Usually 1 -2 days later the dollar amount I purchased posts on my account and the $1 charge is removed. (Some companies have the courtesy of telling you that you'll see a $1 charge that will be removed, but some don't.) Hopefully, this is the case with you. Good luck.

I scheduled an appointment with a rep over the phone a week ago to repair our broker dryer which is still covered under the warranty. We took time off from work and confirmed with them 3 times to make sure that someone would definitely be here. Then, we got a call at 2:10 the day of my appt saying no one will be coming and the next available appt is 2 days later. We have kids which means a lot of dirty clothes to wash. The weather is so humid that nothing gets dried by just hanging in the laundry room.

I was irate and asked to speak to a supervisor who in turn told me there was nothing she could do for me besides rescheduling another appointment which she can't promise that someone will come out on the rescheduling date.

We bought tens of thousands of dollars of appliances from Sears over the years, and this is just a terrible way to handle a business and its customers. We will never buy anything from sears ever again. And I will make sure that such terrible business practice are to be known by all my relatives, friends, coworkers, and anyone I get in contact with.

I just received a letter of being sued for $200.00 from SEARS's Law Firm and it is a scam! My son is being wrongly accused of stealing a t-shirt when it was a boy he was with. My son has NEVER been in any kind of trouble before and the head of security told us that he had reviewed the tapes and my son had nothing to do with it. We went home thankful that my son made the right decision to encourage the boy to not steal and stayed out of getting in trouble. Now less than a month later I get a Settlement Offer saying I owe them $200.00. This is a scam and I wonder how many people have paid them the money because it is a very intimidating letter saying if I don't pay them very quickly then they will sue me for even more money! This is outrageous! I'm sure most people just pay the $200.00 to get them off their back. I have no intent on paying this ever. This is wrong! i will never shop at SEARS again and neither will any one in my circle of family and friends.

If your son didn't report it, he could be charged as an accomplice to theft.

Bought a tractor from sears 4/2/10, returned on 4/10/10, Repurchased on the 10th returned on the 18th, repurchased on 4/18/10. Returned again on 10/16/10. The first tractor came with a dead battery - serviced called still could not get it working - returned. The second tractor came with a broken transmission - manager of store came to house could not get it working - returned. Third tractor worked until 10/16/10 - transmission belt broke. Went back to store and repurchased yet another tractor. Played deliver tag- finally delivered on 10/26/10. Refused to help me take the bagger off. Complained to district manager. they came took off the bagger but left it on the step infront of my back door. No note but later found out that the bagger does not fit the tractor. Owner called and told me how dare I call Sears corporate and that he did not have to help me like he did. Threatening to return old tractor. I told him fine as I had purchased a 3 year warrently with it. I am feed up and just want out. I just do not want to deal with Sears again.

I purchased a new set of tires (4) a little over a year ago. I also purchased an alignment. My tires were rotated every other oil change. The right side of the car the tires started cupping. On October 18, 2017 I returned to sears over the cupping and the roaring that came from the tires. I had to pay another 69.99 for another alignment. Then they told me that they were unable to align the back. I took the car to Cole Kia today and was specifically told that Sears did NOT have the appropriate software to align the KIA at all. That SEARS alignment is what messed up my tires. Sears is offering to pay me back 69.99 for one alignment on a 9.24 discount on tires. I believe that they need to pay for the alignment, reimburse for todays alignment, and also give me two new tires.

I built my house in the mountains north of Boise, ID and moved in Nov. 2017. I had trouble with my cooktop in that the LCD numbers were not displaying correctly. After 3 attempts, it was replaced...in March 2017. (Each time they could out, there was a snow issue and I would have to GO PICK UP THE SEARS REPAIRMAN AT A BOTTOM OF OUR SUBDIVISION'S HILL BECAUSE HIS VAN DIDN'T EVEN HAVE SNOW TIRES!) In May 2017, I had finished boiling water on my cooktop and noticed a large crack running through the glass surface. I called Sears repeatedly only to be told they couldn't help me because I didn't buy "their" extended warranty. My cooktop manual clearly states that if the glass is broken due to thermal shock within 5 years, it will be replaced (and I would have to pay Sears for the installation of it). A repairman did indeed come out and verify it was under the limited warranty. I paid him $128 and he ordered a new glass for the cooktop. THe first glass came by UPS - BENT (poor packaging). The second glass came by UPS - BENT (poor packaging). The third glass came - DAMAGED (poor packaging). The FOURTH one came and it was in good condition (much better packaging, finally!). So the repairman came out to install it. When making sure it worked, there was a "POP" and spark and we had to disconnect the power to it. The repairman spent 2 hours talking to different Sears departments to say I was understandably upset and that since this was attempt #4 (since the 'original' replacement in March 2017), it should be REPLACED. FINALLY - it was okayed and supposedly ordered. BUT while the repairman was still there, I was asked to speak to the Sears man who would be my contact. So, Jeremy MacMillan explained that he was going to check into it promptly and that he was MY contact and would handle everything. He called a few days later saying he couldn't find the purchase order from the initial cooktop. I explained that my contractor bought all my appliances - and I gave Jeremy his number. No call for a week. I called and called (each time having to go through a long ordeal) and being told Jeremy was "on the floor" and would have to call me back. Jeremy returned about 2 out of 8 phone calls (and I was not at home when he called). The last message he left on voicemail was to effect "we are not sure about the warranty on your cooktop and are working on it." WHAT? We're back to discussing WARRANTY? Meanwhile, it will be THREE weeks (on Wed.) without a stove - and I paid them $128 MONTHS ago. FOR WHAT? This is horrendous customer service and I can't seem to solve this problem. CAN YOU HELP ME PLEASE? Thanks, Suzanne

Our Sears Die Hard Battery, which just turned 3 years old, was losing charge. We needed to go to work so we rushed to our nearest Sears Automotive Service Center.

My husband ran in to check the warranty and cost. I stayed in the car and organized my paperwork and straightened up the dashboard area in my car. I put things away and made it neat. I put a rolled up receipt with a small personal financial note on it in the glove box. I checked my ashtray and put nails I recently picked up in our church parking lot in there. One thing, which was very important and sentimental to me/us, was the $10.00 folded bill our son who recently died, left me in this very same ashtray. I keep it where our son exactly left it for me. It was there when I was cleaning up my car minutes before while waiting for my husband to return with the new battery. I touched it and saw it. My husband soon returned, but instead of buying a new battery, the Sears mechanics wanted to check our battery and/or alternator. They said they wanted to charge us correctly since the battery was not that old. I was surprised they drove my/our car away from us to the far side of the garage, the furthest away from us. I stood there and watched them and I did not feel right. Something did not seem right. My husband reassured me to trust them, "they know what they are doing". They certainly do!

After around ten minutes, we settled the pro-rated cost for the battery.
We went back to our car. I opened the ashtray immediately upon return, and the $10.00 bill in our ashtray was gone. I was distraught being it was from our son who recently died. I approached the manager and then we all went to the mechanic who drove our car away and tested the battery since I watched him for a while not feeling right about this. He said he did not take it, but we asked him to show us his wallet and empty his pockets. After the second try and after he just pulled out his cell phone only, we asked him to pull his pants pockets inside out. He reluctantly did hiding the $10.00 palm side down. We got it back, but it was after our gut-wrenching pursuit. It was our son's $10. It upset us so much and it still does.

We live with daily heartfelt grief and to be ripped off by some creep who has sticky fingers and can't keep them to himself makes our hell worse. He more than likely does this to many Sears customers and goes through their cars often stealing what unsuspecting customers won't notice right away. The customers than realize it, maybe days later, when they think they misplaced it or lost it. I feel sorry for the elderly. IT WAS THAT CREEP who goes through the glove box and ashtray. Mind you, I did not think my car would be driven away from me. I thought my husband was going to return to our car with a new battery on hand. For them to check the battery and alternator (our alternator light was not coming on) away from us was suspicious and I was right. Not only did he steal our keepsake $10.00 bill from my ashtray, he took a rolled up receipt from my glove box. I know it was there because I just cleaned the glove box MINUTES before. How many people does this happen to? Not only was it theft, but also identity theft while someone is purchasing a car battery. It only took about ten minutes.

This is not right. This should not happen to anyone. A car mechanic should not be looking in the nooks and glove boxes of customers. This should not happen to long time Sears’s customers who have carried their charge card for many years and so have our parents.

We like to think people are basically good. If you have never lost a child, you will never know how we feel. It is daily hell. Even though we are trying-to-be-happy and kind people, this has made us more distraught and more upset. After we left Sears that day, I was beside myself. I could not catch my breath and I cried my eyes out because of the additional trauma and stress this caused. I could not sleep last night. It added to my daily inner hell and I don't need this. No one needs this. This is not right. Please for anyone reading this...be aware.
We complained to the store's customer service when we returned, they recorded it and said someone was to call us back. It has been 48 hours now and no one has called.

On September 7, 2017, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off ($69.99 plus $10.00), in effect making it free, we agreed - as she said, "Why not?" She provided us with information on the website to visit and the information we'd need to enter from our receipt, and we did so that very evening.

About six weeks later, we inquired about the status of the rebate, which was still listed as "pending." We were told that our purchase didn't qualify because the amount we spent was $50 too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges.

We spoke to our salesperson, who says that she can't remember the exact conversation but is sure she would not have told us that we would receive a rebate gift card on this purchase because she's worked at Sears too long to make such a mistake. Using the same hypothetical reasoning, we are both sure that we would not have accepted a $50 discount on an item which caused us to incur a $80 delivery/haul off charge for a net loss of $30.00, but it's unnecessary to argue hypotheticals because we both clearly remember the conversation that our salesperson doesn't remember: Again, we drove to Sears in a pickup truck with a hand cart for the express purpose of transporting the range ourselves and no intention of paying anyone for delivery, then accepted this option only because we were told that the full cost would be rebated to us.

We are being charged $80 for a service we did not need and would never have agreed to without the promise of a full rebate. We have phoned Sears over a dozen times throughout the past few weeks. Each call, including the call directly to our salesperson, resulted in our number being taken and assurance that a manager (who was each time off for the day, in a meeting, on a conference call, etc) would call us back to resolve the matter. No manager, or anyone else from Sears, has bothered to return a single one of these calls.

installed water heater not up to code standards had to have another company install it properly, they were hired by sears, sears promised to take care of it but have not done anything

he got caught he got fired cause it did not benefit bleep, .

Installer brought my new dishwasher today. I noticed he wiped up water from the floor during installation. I asked him a number of times to verify no leaks. I was assured repeatedly that it was notleaking, but test residue. He left and my first load provided a flood, ruining my floor. Of course, he can't be reached by anyone.
Last laugh — they have my money — and I have no service! Sears is playing helpless. Done! There is a reason to stick to your mom and pop shops.

Sears has still not provided pickup time for this dishwasher and the installer refuses to pick up his phone. Sears managers are screening their calls, therefore it is impossible to reach any person who actually holds a title. Sears should be ashamed of themselves where service response is concerned.
I am purchasing the same exact dishwasher from my local appliance dealer. I also have been alerted to a rebate from Kitchenaid which Sears failed to notify me of resulting in savings, improving the cost over Sears, as well. WHY BUY FROM SEARS?

Additionally, I received a call from someone who ID'd himself as a Sears customer support tech who called to ask me for my Credit card number. This call came from a blocked phone, with no way to ID the origin of the call.
Does Sears expect their customers to engage in stupid practices as well?

Bought a very very expensive dishwasher from sears has not worked right since day one. Still fighting 14 trips to my house and on the last trip the tech was asked to leave by my pregnant wife. Needless to say I had to go home and throw him out. Not only do I have a dw that doesn't work but now I have an assault charge on top of it! Had I known it would cost me a small amount I would have went straight to Sears and done the same to the Service Manager. I work for a company that handles all appliance installations and tell people not to go there but low and behold they phone me to cancel their appointment because they did not show up on time! WHAT HAPPENED TO SEARS?

Today I was told by 3 different Sears personnel 3 diffferent stories on the return of my money (credit) .
One Sears rep claims the bank takes 7 to 10 days to credit my $$, but I checked with my bank; theycredit immediately...so Sears holds on to $$$ as long as they can.
I still have not spoken to the store manager and apparently, I will not be permitted to. He keeps himself shrouded and they won't reveal his name either! What a way to run retail!
I have lost 2 1/2 days of work due to Mike Bailey's careless installation and failure to return a phone call.
My advice to anyone misfortunate enough to experience an appliance problem from Sears---carry back to the store on your back--public displays of dissatifaction may be the only way to get their attention!