Sears review: Replacement parts 479

BTW, My local Mom and Pop Appliance store, Lew White, delivered and installed the exact dishwasher this morning.
It was hooked up with competence! What a huge contrast in service! and it cost less too!
NO REASON TO BUY FROM SEARS!

I went online to Sears to shop for a artificial Christmas Tree. I chose a 6' Alpine prelit Flocked Tree. I charged it to my Sears card. When I received the tree it was way smaller and sparse than I anticipated and one branch was just hanging not in the trunk. The tree cost me $200. I took it to Sears to return it and they informed me that they could not take it back because I really did not get it from Sears that even though it was charged to my Sears card I bought it from a company called Christmas Central. Aparently the Sears site at redirected me to another company. But Sears does not back it up. So I called the other company Christmas Central and they informed me that I have to pay to send it back and I would not be reimbursed for the postage and it is going to cost me a fortune to ship it to NY from WA state. I am livid because I thought I was buying from Sears.

Walking in I tell my wife that" I liked shopping at sear .They always got the a alot of the doorbusters." We get in and about 25 people are there . I get in line. No one at the reagiter . the worker is at a coumpter off to the one side helping someone . As I stand there I hear that the thing I came for is gone .That the frist person(at the coumpter) in line was after the netbook I was to, and they did not have it in the store. They were seeing if it was on line . It was not. As I was waiteing, I here from a worker " We had 5 of them, but we sold them yesterday. we do not have anymore." I had drove 45min. to get there .To be at you'r store when the doors opened . I under stand if I missed out becouse I was not frist, but to not have them in the store at all was just wrong .I am not happy with sears, and I will not be after your doorbuster sales again.

Would not Honor a Black Friday November 26, 2017 Ade. I went in to purchase a Tool Box at 50% off $699.98 as it stated in the Ade.

The Assotiate, Department Manager and Store Manager all told me that the ade was incorrect and I was reading it incorrectly. I dont really care if the ade was wrong you should honor what the ade said.

The Ade stated that you would get 50% off $699.98 if you purchase both peice of the toolbox. If sears would like to now make good on the ad here is my email - raypatnode@yahoo.com.

Large companies are notorious for false advertising, "gimmick" ads, and ads for merchandise they just dont have in stock, all to get you into the store to buy other stuff.

Unfortunately for consumers, all the company has to do is state "there was a misprint", or something of that nature, to get out of any false advertising suit or claim. The government allows this, and because of this, companies keep on doing this. Until they are sued and made completely liable for all of thier false advertising, there is nothing you can do about it.

You can file grievances with the BBB, state Attorney Generals office, and other complaint forums and sites, but thats all you can do...which is better than nothing, because they have another "black mark" on thier company name.

FRANK ERICKSON (Francis Henry Charles) late (a great bloke) CHINDERAH NSW AUSTRALIA ERICKSON Eva Ellen late Chinderah New South Wales Australia .. Dearly loved parents of Patricia, Robert, Barbara, Douglas, Neil and David... READ MORE HERE http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=79

I put in an applicationn to work for sears, and it has been the worste thing I have ever expierenced. I went in for an interview the 1st time, and they said there is no one here that can interview you. They didnt even call untill it was time for the interview as I was walking into the department. They asked me to come back. Not to mind you that Ive driven 20 miles to get here. So i come in for the 2nd interview. I go back downstairs to there department. I tell them that I was scheduled for an interview. They sat there and looked dumb founded. The manger that was supposed to interview me say she has a conference i cant interview you today. So why did you make me waste my time and my money? money is hard to come by now days and all you can say is come back another day. Why would i want to waste more time when you didnt interview me 2 times. like i said i have to drive 2o miles to get there and 20 to get back home. So my advice to people is not to even try to work for sears the peopl that work there are very mean cranky and careless. They dont even appoligize for wasting yur time or money.

Sorry to hear that, I just searched sears since I'm a new cashier there and found this post and WOW what a shock, I can't believe that, I know at our Sears this WOULD NOT FLY, we've had people put clearence prices from one item onto another and we STILL give it to them just to make the customer happy. I don't know if you ever got anything done about this BUT you should call 188sears. THIS IS AWFUL. ALSO if you have the reciept there should be a id number for the employee which might help sears see whos doing this.

I too received a $75 Citi rebate from Sears for purchasing over $1000 in applicances. I tried to use the card today at Sears and it would not work! I was told by the clerk to call the 800 number on the back of the card or go to the website. I went to the website and tried to register; I got a message that told me I had to call customer service. I used www.prepaid.citi.com/sears. Next I tried calling the customer service number on back of the card and could not reach a human being! My next step is to file a complaint with the NY State Attorney Generals Office. I can't believe an organization like Sears would get involved with Citi Corp and these rebate cards -- what a disaster -- what happened to just issuing a check!

When I arrived to the Sears store I was greeted by a man named Lloyd, later I found that as I was browsing around the store all three of the male employees including Lloyd were surrounding the store computer that sits right beside the appliances in the middle of the store. They were looking at nude pictures and discussing meeting up with women online..I found this appauling. I was so distubed that I said nothing and then left and went next door to Oreck. When I was coming out of Oreck I found that Lloyd and the other male employee were in a parked car out front of Sears and it appeared that they were smoking marijuana in the parked car. I will never go back to this store again! Someone needs to do something about this and drug test there employees!

An appointment was made by myself and the service department at Sears for a Lawn Tractor (extended warranty agreement) on Dec. 8, 2017. I waited all day for a call or a service technician to show up. I called about 12:00 noon to find out if and when they were coming out. I waited another 5 hours and called back because I never heard from them. They told me that the representative on the phone had canceled my appointment at 12:00 noon. I never said cancel or reschedule or any words similar to that. I had to reschedule the appointment for Dec. 22, 2017, which was the only time convenient for them not me, the customer. I am extremely upset with Sears.

I was called for an interview with sears in the automotive department. The interview took about an hour, they said I was qualified for the job and would be called monday. Monday came no call so I called wensday. The manager told me he had two more interviews and it was on thursday because one person called and canceled on monday so he said he would let me know thursday, never heard from him. The next week I called again and he didnt even remember. I had a bad feeling about him during the one interview because I asked would I be working in the garage he said no only tecnitions, in fact when I took my car there for tires I talked to two machanics and one doesnt have training he said he just know cars and the other took lessons in high school. I think the manager is a complete raciest.

Yes this makes total sense! I will now stop buying my underwear at Sears. Thank you for opening my eyes to this.

Maybe because you can't even spell. If your application looks like your review I don't blame him.

Maybe the manager found someone better than you?

Purchased air hockey table from Sears.

Found that it was missing two parts that are necessary to keep the table stable.

Called store. They opened up two other boxes to get parts for me.

As it turns out, these two sets didn't have the parts either.

They have other sets and will continue to sell these sets, knowing that 3 out of 3 have missing parts. Yet I'm still missing the parts. I explained that parts are required to keep the table stable.

Also left manufacturer several messages and still have not heard back.

Still have not heard back from Sears. They were to call me back but have not done so.

My Sears electric blanket smoldered and burnt me, the blankets and the mattress. We contacted Sears in our town Kendallville, IN and they said they couldn't do anything about it because we didn't have the receipt. Help please

Karen Goebel
303 s state st
Kendallville, IN
[protected]
kareena2005@msn.com

i would tell them eaither u could deal wih me or my lawlyor

If your purchase was larger than the 75$ the sales person has to know to type in just $75 or it won't work and say it is denied. Since it's prepaid and associates have no way to look it up you have to know how much is on there. Should be just fine if you buy something under 75 or the associate processes it right

On 1/22/11 I agreed to pay $96.00 for a home service appointment to repair a Sears Craftsman snowblower. The window of service was 1:00pm to 5:00pm on 1/25/11. The service team never arrived and I lost half a day of work. I complained to their email and the response was "Oh no" we are sorry you no longer want to be on our email list. Sears is a pathetic fraud.

Sears.com customer service representatives as well as supervisors are inconmeptent and uncaring. Sears.com does not care about their customers. I will NEVER shop with Sears.com again!

YOU ARE 100% CORRECT! I've had it with Sears! I don't care if they have $1.00 sales, I will NEVER shop with Sears or Sears.com again.

Sears and Sears.com has the worst employees! They are incompetent and uncaring. Their representatives AND supervisors are horrible! If you're lucky to find an English speaking representative it's a plus. Other than that, I WILL NEVER SHOP WITH SEARS OR SEARS.COM again!

Hello to fellow manipulated!
I am a former empolyee ofthe sears/kmart corporation and I understand what other former employees are talking about i to was terminated for scanning rewards cards after asking a customer if it was ok to try and get christmas presents because the amount on my paycheck barley paid for rent and i didn't want to tell my family i couldn't get them anything even though i was working so i asked the customers and 2 days before christmas my manager had me go get carts and fill the front of the store and then called me back to the office and drilled me about stealing and i didn't understand what they were talking about becuase i didn't see anything i was doing as stealing. so they told me i was lying about it and my store manager fired me in a santa hat for stealing with no explanation or second chance and told me everything would be fine i paid them what they said i owed them just for the fact of not wanting to look at them anymore now my schedualed pay day was on the 24th the next day and i thought everything would be takin care of but they deposited my check in to my account still and on my birthday i got a letter saying that i owe them that check i was unaware that this was an over pay i though it was my first week of pay since i never got paid for that and now i get a letter from their lawyer saying that they want to take me to court for shoplifting i didn't shop lift anything i don't steal it's against my being that's why i asked customers if they were cool with what scanning a card. so now i owe them 341 because of their mistake and they say 275 on top of that and if i don't pay then it goes to collections but i don't have a job so my question is where do they expect me to get all this money? am i suppoesed to pull it out of my ###? no so now my life is screwed becuase i tryed to get some christmas presents for my family...

How painful your story is ... but the harshest fact is that NO company will ever be happy with an employee canvasing their customers for money. You describe a form of "panhandling" where you solicited funds from shoppers. It is unethical. You were receiving a salary to assist the company's shoppers, not to assist yourself to their money. When you continue to excuse behavior that is not a business standard, then you will continue to find yourself without a job. Wise UP! You now need to find a pro-bono lawyer and defend yourself against criminal charges. If you had acknowledged BLAME with your manager and explained that you did not understand it to be unacceptable, then you could have avoided this with a simple termination. Good luck in court, please don't try to defend yourself ... You are too CLUELESS!

Purchased a high end Bosch dishwasher fours ago. A nice machine. I have installed a few myself and know how they work. It was evident that either the pump impeller had failed or the pump motor. I called Sears and got the computer to schedule a repair. I explained the "symptoms" and was given a repair date and advised the initial charge for service was $75.00 Then the call transferred to a real person and I was asked for the information again, model number, serial number and symptoms and again advised the cost would be $75.00. The next day I got a phone call to confirm that I wanted a technician to come to the house, reminding me it was $75.00. He would arrive between 12:00 and 4:00. I took the afternoon off...I get paid by the hours I work.

At 3:45 on the day, the repairman came. He took one look at the machine from the other end of the kitchen and said" These are expensive to repair and it will have to come out of the counter to repair it. He asked me what kind of a problem I had been having as the repair order was marked "no symptoms." I told him the pump was not pumping and I had tested it by plugging up the water outlet port with a small ball of paper towel and it did not get blown out as it would if it was working. He agreed it was apparently the pump. Then he went on his laptop looked up the parts and gave me an estimate of $491.00 including labor (plus the $75.00) service call. The "good news" he told me was he could give me a coupon good for $65 off of a new machine. Besides it would take "weeks" to get all the parts.

All this and he never turned the machine on or listened to the motor. He should have paid me $75.00 I tried complaining to Sears and was told by "Customer Solutions" that the technician "earned the fee by just showing up."

I had a local appliance business that has been in town across the river for about 80 years. The repairman came the next day. He ran the machine, listened to the sound and said the impeller was evidently shot. He told me that the impeller and motor was one unit. He called his parts department on the phone and got immediate information on the costs. Faster than a laptop! He is replacing the pump and impeller with factory parts in in three days for $240.00, including his service call.

That's $326.00 less than Sears.

My advice...buy from your local merchants. Not the big box companies...and if a computer answers your service call hang up.

Typo...read 4 years ago

Wow. I'm sure it couldn't be TOO much of a loss to the entire corporation if they made right what one of their products did horribly wrong. At that point the sale is dead...but shouldn't they try to at least buy your trust back, protect their reputation-which tells people to shop with them or not. I mean really. What kind of ### is commanding these stores? It's not the small fish, the managers, cashiers, stores...the top is bringing the entire show down. How stupid. Greedy.

Went into the Sears store in Pensacola, Fl. to pay off my wife's account and then we were going to go upstairs and buy a $1250 Samsung washer and a matching Samsung dryer which was $1150. The lady at the payment center said I could not pay her bill on a debit card so I asked her to run it as a credit card and she refused to do so and said she could not take a payment like that on a credit card. I could buy anything in the store with my card but could not pay my wife's account? Needless to say, we are going down the street to HHGregg and purchase the same washer and dryer and stands and mtce. plan. I suggest Sears implement another way to pay in their payment section.

If you are talking about a credit card, you are usually only able to pay credit card with a straight checking account transaction. Also, the some cash registers don't allow debit to credit transactions. You should have asked your wife how to pay.

I purchased over $100 worth of Christmas presents and the cashier gave me a $10 rebate card that would be valid if I came after December 26 to shop.

I returned an item and they gave me LESS than the value. I didn't ask for the card, yet they docked me for a percentage of the rebate.

So when they say its FREE, they LIED! They should have clarified that the return value would be less the rebate amount.

I DID NOT want the gift card, didn't ask for it, clarified if it was free and still I got stiffed.

I ended up returning everything I purchased after wasting an hour explaining the problem to idiots who couldn't care about principles. No wonder the economy is tanking!

Did you offer to return the gift card? Either way, this is sort of a common sense policy when getting rebates and similar bonuses. And since you ended up returning everything, it is clear to everyone here that you threw a temper tantrum of sorts. Principles and return policies: Like apples and oranges.

@TheLoveFist Season of reason just sounds so much more refined.

I tend to be sympathetic, as have had these cards pressed on me by insistent clerks in the past. Usually end up carrying them around for months and end up putting them in the recycling bin. It's rather wasteful, as just adding to the garbage in our landfills. Fortunately, I've never had the experience where I've returned an item and received less credit than I paid for the item. I understand rebate cards are an attempt by Sears Corporate/Marketing to bring you back into the store, however, their implementation and follow through at store level is almost non-existent. In my opinion the main problem with Sears is very poor training and lack of investment in their personnel. They provide the staff with the minimum sales promotion information. If a clerk or cashier is properly trained, they would know to inform the customer at the time of purchase. In fact, I find it very hard to even find a clerk or cashier on the floor anymore. A 'sales clerk'? What's that?

I have an addition built onto the back of my home. I purchased this home two years ago. There were two support beams that were rotted and in need of replacing prior to installing new windows.

The Sears Home Improvement Center salesman that came out told me that the repairs would need to be done prior to measuring the opening for the windows.

This process dragged on for at least two months because the "job" wasn’t big enough for someone to bother with. Once I finally got a contractor out to look at the repair work, the damage was found to be more extensive than expected. Carpenter ants were discovered.

The entire back end of the first floor of my home had to be ripped out and repaired. My home has been open and exposed to the elements since last summer. I explained this to the salesman and told him once I got the repair work done I would be contacting him to come out to take the final measurements.

Every time I called the salesman he never answered his phone nor did I receive a return call.

Due to an illness with the contractor and a death in my family, this process took some time to complete.

Once they were done with everything the contractor could do, work came to a standstill. They couldn’t proceed until the windows were installed.

I called the salesman to have someone come out to measure the new opening. No one ever came out. I called Sears to inquire about what happened and they had no record of my appointment.

Another appointment was made and I was told the individual would be at my home within a certain time frame. This didn’t happen and I had to get back to work. I called the installation once I got to work and they said they were planning on coming after the time originally discussed.

But, they never bothered to call to tell me of their new plans. So, we arranged for them to come back out the following day. I left work again to meet them at my home and they had already come and gone by the time I arrived. Again, not bothering to call me.

REMEMBER --- I’m taking off work for this each time! WHY?

Several weeks went by and I finally called to inquire as to where the windows were. The same gentleman, Larry, who came out to take the measurements told me that they would be arriving within days and they would call me to set up a time to come and install.

More time passed and I called back. I kept asking to speak to someone other than Larry because he was difficult to deal with and clearly not trustworthy. The gatekeepers at various numbers I tried kept giving me to him. I was told by Larry that they were on "the truck" ready to be unloaded in the warehouse. And, again, they would call me when they were ready to be delivered.

I called back days later and THANK GOD this Larry character was on vacation and his boss spoke with me. After leaving me on hold for a considerable amount of time, he came back and told me he couldn’t find any evidence of my order.

HUM! The windows were not on any truck and as far as he could tell they had never been ordered.

I proceeded to tell this man that "Larry" needed to be fired! He had blatantly lied to me about everything. What did he expect to gain? Did he think I was going to disappear and never call back?

Moving right along, the windows came in and were installed. I had to let my original contractors go due to the time it took to get the windows delivered and installed. They had nothing to do and went on to other jobs.

Once I got two quotes from building contractors to have the repair work completed and the windows enclosed I was told that the frame that was installed by Sears which would be the knee wall was too wide for the windows.

I didn’t even want a knee wall. I wanted floor the ceiling windows. I also asked to see what the windows would look like before they were installed. By the time they came I didn’t care. I just wanted the room enclosed due to safety and energy usage reasons.

The wood frames were wider than the windows and they didn’t have a lip at the bottom of the frame to catch water fall off. I needed windows for vinyl siding not insert windows. The way the windows and siding are installed there isn’t any place for the water to run off except for inside my home behind the siding. This obviously isn’t acceptable. I was told that they could caulk the windows and this also isn’t acceptable since caulk doesn't last and I’d be dealing with rotted wood and insect infestation all over again.

I called the customer service center and a very rude Indian woman said that I signed for the windows so there wasn’t anything they could do.

Yes, I did sign for these windows, but I am not a contractor or a builder. I hired a "so called" expert in the industry to make the right decisions for me. A window is a window to me.

I was told that someone would call me back within three business days. I am most confident given my past experience with the local Sears store that this matter will never get resolved much less with me receiving a phone call from them.

These windows aren’t cheap!

I purchased a zenith 50 inch television in august. before the ninety day warranty replacement was up i called sears in gastonia n.c. to tell them about the plug in the back not fitting correctly, they didn't act as if it was a big problem. so i let it go . On march 2'2017 my television had no picture and only had sound in vcr mode . So i called zenith customer service and they connected me to sears customer service. I told them what had occured, so they set up an appointment to come out and check the television on march 8, 2017. the repairman checked it out and said it had to have four different parts on a television that i bought new from sears a little over 6 months ago. I only paid around 650.00 for the t.v. he left a repair order for the parts ordered and labor charges that will cost sears 1, 225.00 for the repairs . First of all i'm not happy with having to get a television repaired after 6 months of service, if i would have wanted a repaired t.v. I would have went to a used t.v. shop. I also don't know why you just want replace the t.v. instead of paying repair charges of twice what i paid for the television. I will never purchase anymore electronic from sears again and will not recommend anyone buy any electronics from sears

I purchased a water heater for 389.99 dollars. I was charged 10.00 for disposal of my old water heater and about 40.00 for a Jefferson County permit. Sears charged me 239.00 for installation. My complaint is I was charged an addition 150.00 for installation when the water heater was installed. The technician was at my house for about 1 hour. The total cost of installation was 389.00... This is totally unacceptable to charge 389.00 to instal the water heater which by the way is the same amount I bought the water heater for. $389.99 for a water heater & $389.00 for labor is a gross over charging by Sears. I truly hope to be contacted by someone at the complaint department to resolve this issue.

We have a Kenmore fridge under warranty from Sears. I need a filter (which I bought) replaced which requires removing the casing etc. They said they would be out today 3/14/11 between 1 and 5 pm. By 4.30pm (after waiting in all day) they had not arrived. I called and they said it was still on the schedule. Called again at4.45pm. Same answer. Called at 5.00pm and they said the technician could not make it. They would have to reschedule. My wife was off work today and instead of going out with her I stayed in all day waiting for this person. Very annoying. Looking for some way to really put it to them but I'll start by letting everyone know on this board that their service is awful.

You should suggest they refund the cost of the filter you purchased, and you should not be charged any fees associated with the replacement if there are any. Maybe even a gift card of some sort is a good idea, Good Luck!

Stealth Pilot - He never said he took the day off, he said "My wife was off work today and instead of going out with her I stayed in all day waiting for this person". Check you facts before you making your self appear illiterate, because you failed to read the statement (which is a skill learned in elementary school). Thank You!

Such a maturity levell you have, how old are you 16? Ha!Ha! Thanks for the laugh at you expense! Much needed!