SharkNinja
Reviews and Complaints

I have called SharkNinja Customer support to find out the measurements to the mentioned accessory. They only mention that it is extendable to 36" in lengths. But nobody at Customer Service was able to tell me how high this accessory is or what clearance from the floor is needed for the tool to fit underneath any appliance. They guy I talked to couldn't help me at all and could not provide different contacts etc. Since the only contact to SharkNinja is the Phone number I used I feel helpless.

I have been contacting shark since March 8, 2021 in regards to a negligence claim as one of their representatives almost ended me my life or could have had my life seriously altered. I was trouble shooting with the representative via a video call so they could see what I was doing and the representative was telling me step by step what to do. The representative ask me to take the vacuum apart and plug it in and turn it on, so I did. They then said put it back together, we will have to send you a new vacuum and said I had to cut the cord so they can see me do it. So I asked where the representative said anywhere, so I cut the cord. Well the representative miss the step of telling me to unplug the cord and I was zapped.

There was smoke and melting plastic my face could have been burnt, a fire could have been started. If my 2 year old was any closer he could have been burnt.

Since then Shark is not responding I have called and emailed about 10 times and asking to get the contact for their legal department so I can have them served with papers for a law suit and they will not respond. Shark says it will be a 45 day response time. This is my life not just a broken vacuum and needs to be address ASAP. I will be going to Global News so the whole world will know how much Shark doesn't care about their customers. And how Shark likes to have their customers go through stress and turmoil to get ahold of them.

I have provided two phone numbers and Shark says they have been calling me and all I got was a call from head quarters asking if I got the replacement vacuum. This issue is bigger than that an I hope no one else has to deal with almost losing their life. This has caused mental trauma for me that I am now seeing a phycologist. I am dealing with flash backs and scared to vacuum now and the company is playing games.

I would like them to resolve this issue as per the request I have sent in or send me the contact of the legal department so they can be served with a notice of claim for the law suit.

Megan Biln

On approximately the 18th of Feb my wife was ironing a sheet with an almost 3-yr-old Shark GI468NN electric iron when it start shooting out electrical sparks which caught the cord on fire and burned a hole in the sheet and the top my wife was wearing. The iron gets very little use so still looks new. We called Shark's customer service a few days later with the purpose of letting them know we felt they had a defective and dangerous product but that experience was so poor that we finally gave up trying to help them out. We sent them pictures and video but still had to tell the same story to several people and then commit to taking future calls.

I purchased vaccum 11/2018 from HSN. In November of 2020 I swept up a piece of ribbon. After removing it per instruction booklet, it began making loud noise and losing suction. I called customer service and after her directing me to put it on video, she listened to noise and had me to show her model number etc, she directed me to send picture, proof of purchase and yo cut end of cord. On Dec 18, 2020 I called again and she watched cut cord and repeat model number, she then told me I would get a replacement in 1 to 2 weeks. Well it's been 1 month, no replacement and several stories. I was guaranteed the week of Jan 11, 2021. Now its Jan 18 no vaccum.

I sent my shark hoover back in November, I'm still awaiting a refund, I have emailed the company and they said they would look into it, this was weeks ago. The service is awful and I'm very disappointed.

Please can someone help me get this issue resolved.

On 9/26/2020 I purchased a Shark Robot on a 90 day trial. I paid $129.87. I retruned the product which arrived back at Shark on 10/26/2020 and was told I would be refunded within 3-5 business days. I have repeatedly called since and can get absolutely nowhere. I can only get as high up thye chain of command as a supervisor. I have been told that there was a problem with the system and not only I but over 300 other customers are affected. I no longer believe this. All I hear is the problem has been "escalated" but to whom the Customer Service will not say. I have asked to speak to a manager and have been refused. I have posted what Shark has done on facebook and twitter. I will never again buy a shark product. This morning I was once again told that the problem has been escalated and I will get a call back in 3-5 business days.io told them I want my money not a call in 3-5 business days. I am so frustrated. I am a senior living on social security and while $129.87 may not be much to you it is a lot to me. I hate shark ninja now. I have had two shark vacuums and found them excellent and was planning on buying their lates upright model but will never buy anything from them again. Their customer service is appalling. I want my money back

I received a letter from a collection agency stated I owed them 180.90 for a vacuum purchased in 2017. They stated they tried to reach me by email. I never received any emails. Will never purchase or recommend Shark products. 3 years? My name is Gail Silmser. My email is [protected]@gmail.com. Phone number [protected].

I have a Shark Apex duo clean that I received just over a year ago as a gift. A few months ago, I noticed the vacuum was not picking up anything. I called customer service and was told that under the limited warranty, this piece I needed (a new head) was not covered and that it would cost $89.97 +shipping/handling. I have used this vacuum for about just a year and would not expect it to be broken this fast - especially on a $500 vacuum. I have another shark vacuum which I love but it is smaller so I was excited to get this one. However, I have lost my desire to continue to use Shark vacuums if the product is going to break after just one year of regular use and cost me over $100 for 1 piece. I was not impressed to find out that with a limited warranty (which does not really cover anything) is of no use.

- I was unable to order my replacement part online because it was not in stock.

- I had to do it from the phone.

- I placed my order. The person told me my total, and we were done.

- Later I looked at the confirmation email, and found out about the additional cost. The fee that was posted in addition to tax and shipping was an INTERNATIONAL surcharge. This is quite odd considering that I live in the United States. I do live in Hawaii so it's not uncommon for shipping to be high, but that is not the part I am disputing.
A shipping charge was applied. However, in addition to the shipping, an additional charge was just tagged on and I was not informed about it until after placing the order and agreeing on the original charge which was to go on my card.

- After I saw the email with the added charge, I called SharkNinja to see why this had happened. They AGREED that this was odd, and said that they would elevate the issue, and that someone from Ninja would call me back to discuss the issue with me. I did not cancel the order at that point because they stated that they would call me back the next business day to fix the issue.

- They did not call me back the next business day. Or the day after. In fact, it's been over a week!

- Now I received an email saying that my backorder has been shipped.

- So I called them back to see why they haven't returned my call, and to see what is to happen with this extraneous charge.

- They did not have an answer for that. They did inform me that they have policy to tack on an INTERNATIONAL charge for orders shipped outside the contiguous 48.

- Additionally, they stated that even if I canceled the order now, I would still incur the $25 fee. The person on the line could not help me with the issue.

- So I asked to speak to the supervisor.

- They said okay, and to hold till they checked with the supervisor to be sure they would take the call. She said it might be 5 minutes or so.

- Eventually she came back on the line and said, "okay, I am transferring you to my supervisor".

- In fact I just ended up on hold, and a supervisor never answered the phone. I waited as long as I could, 15 minutes, but I actually had a meeting I had to go to, so I had to hang up.

- Total call duration: 36 min. 51 sec.
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So I'm still waiting to find out why the cost of my order doubled after I was told my order total, and I hung up the phone, and my order was completed.

No one has been able to explain this to me yet.

To start I am sold on the high quality of the products shark ninja has to offer.

Due to the high quality of the products I have rarely had to call customer service.

The few times I have had to the service was excellent. Until yesterday.

I had placed a telephone order, or I thought I did...in short Samantha the phone order person screwed something up and the order did not go through. Ok I can chalk that up to human error.

But now when I called to check on the order I spoke to a Kevin, or at least that is the name I was given. Be real when their India accent is so strong you can barely understand them you know his name was NOT Kevin. Anyway, he was so rude to me it was unbelievable. And when he told me I can NEVER order directly from shark ninja ever again I asked why. He told me I had no right to know why. I asked for a supervisor. He got someone on the phone but it was not a supervisor. When I asked what is going on and how do we fix this. He continued to berate me and told me it was a secret and can not ever be fixed.

Please note that while this was happening I placed a successful order online.

So your guess is as good as mine as to why these 2 men were beyond rude and nasty to me. I personally think they did not know what to do when the order was bum chucked and handled the call so wrong on so many levels.

This is the second model #SV1106 I have purchased. The first one stopped working about 3 years after using it. I bought a replacement directly through Shark 4.5 years ago. One month ago this one stopped working. In each instance I followed the instructiontions to make sure nothing was clogged or blocked. Shark customer service is located in Colombia SA. Their English is difficult at times to understand. The first person I spoke with offered no assitance all he wanted to do was sell me a new vacuum. After waiting 45 minutes to speak with a supervisor I hung up. The next day I started all over again. This time it was a 40 minute wait. She was pleasant but offered no help in trying to figure out what was wrong with the vacuum. While I don't expect something to last forever... the lifespan of these particular vacuums is extremely short. Mind u they were in my second home. For the record they were never used on a daily basis. Weekly and at times monthly at best. I am extremely dissapointed in Shark customer service. It's terrible to say the least. I currently have 2 cordless and 2 corded Shark vacuums. I have no intention of every purchasing another one. Shame on me once, shame on me twice... certainly not a third time. I have had Hoover vacuums that have lasted considerably longer. I've stopped purchasing from other companies soley because of their poor customer service. I will add Shark to my list. I am voicing my dissatisfaction on social media, as well. Others need to know... as they say "buyer beware".

I bought a vacuum back in October and set up recurring payments for the instalments, I changed banks and updated my details in january 2019 as I got notification the payment had failed.

A payment was taken at the end of January. No further payments were collected and no emails had been received until May when they took 2 payments within 3 weeks with no notification.
I called to complain after the 2nd payment as I was now left with a shortfall for my rent. They refuse to refund me even though I said I was happy for the payment to be taken t he following month.
They were unhelpful and blamed me saying the payments had failed on previous months which is a lie as if a payment fails it shows on my bank statement as an in and out transaction and they send an email to say it fails which they did not.

I purchased SharkNinja AMZ012BL off Amazon last year on July 11. Right from the second month of usage, the pitcher started leaking from the bottom. It was not noticeable and I didn't care about. Till recently, it leaks quite a bit.
I contacted SharkNinja twice on Amazon but no response. I, then, registered my purchase on SharkNinja website but I couldn't find a way to contact them. I was presented to buy a replacement pitcher.

I tried ordering a new vacuum off the sharkclean.com website and my order was cancelled multiple times without notice. When I tried to call and have the issue resolved, I was told that they could not provide information on why it was cancelled and I am welcome to purchase from a retailer but my account has been flagged to no longer be able to purchase online. I had never ordered from the website before. I wanted to order from there to capture there save20 deal along with some of the other deals only offered through the website. I asked how to get this resolved and the service representative just stated they could not help me, and I would not be able to ever order from the website. I felt like I was treated like a criminal. I am a hard working individual with a stable job, income, and ZERO credit care debt. My credit score is well over an 800 and I pay my credit card balances off every single month. I am not sure why they would come to the conclusion as to flag my account for not being able to purchase. I tried to order through paypal even and the same thing happened. I would love to get this resolved as I and my family have owned several of their products over the years. I cannot understand why the service agents won't even state the reason for cancellation or a way to get things resolved. If they were worried about identity I would have had zero problem confirming this. I was also told a manager would call back and that never occurred either. I am deeply saddened by this experience and hope no one else has to go through what I did. I believe every industry is in the business of customer service as it is our customers who keep the business alive. order number M8955923 and M8955737 were among two of the orders that they cancelled.

January 8 my vacuum broke after only 6 weeks of use and I called SharkNinja. The customer service agent created an RMA and said that my replacement part would ship out and I should see it in 5-7 days. After 2 weeks of not seeing my parts I called and was told my part was on back order and it would arrive the next week and ship out. After yet another 2 weeks of no parts I called and the customer service agent told me the parts were back ordered until Feb 7 so I called Feb 9 and still no parts and they were back ordered yet again. I called Feb 18 and was told that my parts were pushed out to April 18. I asked for a new vacuum they told me that if I ship the whole vacuum back then they will ship a new one out within 1-2 hours after. I called back immediately after hanging up and asked the next customer service agent for inventory and he told me there was none so when I asked how they were going to replace my vacuum he said if nothing arrives or ships then in 4-6 weeks the warehouse would replace it with a vacuum of equal or greater value.
Every time I call I ask to speak with management and am told "they are unavailable" and that I will receive a call back in 24-48 hours, but I get no call back!
They Here I am 2 months later with still no vacuum!
DO NOT BUY A SHARKNINJA, this is a company that DOES NOT stand by their product or care about their customers.

I have owned my Shark Rotator Vacuum for a little over a year and for the last few weeks the vacuum handle gives us little shocks from the vacuum handle when we vacuum our home. I contacted their customer service, which seems to be unorganized and unprofessional, I was told that this is a common issue and there is nothing that they can do. I explained to the customer service representative that this never has happened before now, and if it was static electricity then it should have happened before now. She again told me that there was nothing they could do about the issue and I would just have live with it. I asked to talk to a supervisor about the issue, and she told me that they are all busy and she would put me on a call back list and somebody would call me back in 2-4 hours. Two days later I never received a call, so I called them back, and by my surprise the same customer service representative answered my call. She told me her same scripted speech and then told me she didn't know why a supervisor did call me back. When I asked to talk to a supervisor again and she told me she would put me on another call list and now they will call me back in two days. I demanded to talk to a supervisor, she said she would have to put me on hold and see if she could locate one. After a few minutes I was transferred to a supervisor. I again explained my issue to her; I also mentioned that I know that the vacuum has a five-year warranty. She gave me the same response that the customer service representative had, but in a more rude and disrespectful tone. She told me that the weather this time of year could cause this. I explained that I have had the vacuum during this time before and it did not do this. I asked about the warranty, she told me to look at the instruction manual where the five-year warranty only covers the motor. She did give me the option to PAY to ship the vacuum to them and to PAY to have the vacuum checked out. If this is a common problem then there should be a fix for this issue. Most people do not want to be shocked by their vacuum, I have own several vacuums and was never was shocked while using them. I cannot believe that Shark expects their customers to live with a vacuum that shocks them, I wonder is Dyson would. My expectation is for Shark to correct the problem with this vacuum or to replace this vacuum with one that does not shock people while vacuuming.

I have been waiting almost 2 yrs for a replacement to arrive. Purchased steam mop at Home Depot but it got damaged after 3 months. Because I was returned it from PR I had to pay them s/h. Their Customer Service Reps don't have a basic policy agreed upon. They asked for my physical address for UPS delivery but the other one akssk for the mailing address for USPS. They have sent me 10 invoices so far. The last one, chat this morning, that it was shipped on Dec 20, 2013 and we are still in June 13. Called and they say the product was never shipped. This mop stopped after 12 uses from May 21 to Oct 1. Just twice a month use! If a person have to go through this process I recommend NOT to purchase it. My next stop will be the Consumer Affairs Group here in PR. They sued Amazon for discrimintory practices maybe they can help me with these guys.

I purchased a shark steam Mop in 2010 from Belks store in Valdosta. It worked fairly well at first. I used it app.10 times and then it just stopped producing steam. I called the company and they said to use a paper clip to clean a small hole that emits the steam...NOTHING...
I wrote letters, called and then proceeded to write on FACE BOOK SHARK SITE...Still nothing.
Now my friends and I are going to the big box stores and stand by the displays and tell everyone what a lousy product it is.
I believe Shark should replace my mop...with their apologies.
Thank You

I purchased this item, I was so excited. I hate chemical smells and we have a history of cancer in my family, so this was perfect. I used it a few times, then I noticed something wasn't right. The head of the machine wasn't pushing water and I thought I was doing something wrong. So I switched heads and that fixed the problem, at least I thought it did. The next head lasted a little longer, 9 uses, then I noticed again it wasn't pushing steam or water. I bent down and tried to figure out if something had come undone when the steam shot from the back of the machine hitting my hand and arm. I jumped up and unplugged it right away. I felt sick to my stomach, this machine was breaking after less than 5 months. I quickly called the number for customer service and the girl tried to tell me it was my fault and I needed to buy another head or another machine. REALLY? I mean I just bought this for 99 dollars and I need to buy another one? What the heck is going on here?
People seem to love to get rich off americans, they spend their money on anything it seems. So we are duped over and over again. Then we wonder why. Just save your money people or else you'll end up with the same issues. It's a hunk of JUNK and I can do the same job with a hot bucket of water and vinegar for 75% less.

Buyer beware, this company does not value client relationships and for small children the machine may be very dangerous, as I burned my hand and arm during the whole ordeal.

I bought the Shark Steam Mop on Black Friday and absolutely fell in love with it! I was so excited to use it and very pleased with it when I did. We were using it for only the 3rd time cleaning the house for a showing to sell and it cracked...almost like it burst. I emailed the company directly twice and haven't heard back. Very disappointed in the mop and in the company.