SharkNinja
Reviews and Complaints

for the same from Shark. On Dec 2 I received in a badly smashed box not the Rotator vacuum I ordered but a Shark Apex. I do not like the Shark Apex. If that’s what I wanted I would have ordered it. And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. It was not a mistake by an order filler because the packing slip clearly said Shark Apex on it. When I contacted Shark on Dec. 2 around 2 pm I did not get an apology and we’ll straighten this out right away. I got a response that it would go to some team to be sorted out time frame unknown. On December 4 I have not heard anything from this team. I want to be assured that the vacuum I purchased Shark Rotator NV680 is immediately being shipped to me or that a complete immediate refund has been issued to me.

I ordered a replacement part for my portable rechargeable vacuum cleaner. The part received was the incorrect part even though I included the model # with the order. We were also required to pay for shipping. In returning the wrong part, we were denied the shipping cost and were refunded partially for the part itself. I have no use for a wrong part. Shark/Ninja is responsible for the error and therefore we should be refunded our entire cost including shipping. We own the portable vacuum and 3 other Shark vacuum cleaners in our household that have served us very well. I do not accept speaking with a call center representative who has failed to resolve this unfairness. My expectation for this message is for it to be forwarded to management at Shark/Ninja. It is unconscionable to think that your company would not accept responsibility for a problem in which no fault can be attributable to customer error. I can be reached at [protected] or [protected]. Please have someone in a position of authority/management speak with me regarding this issue. Thank you. Elizabeth or Laurence Apel

The Att wireless site as I have Att wireless service. They had us all upgrade free with a new device for me to work my phones off of. I can tell it is text as it always has a five digit number in the number area. 9174 is some of it but forgot the rest. I have called them asking them to make it stop and they said they had no record of me being a customer as I have three of their expensive somewhat [censored]ty cooking items. My phone is [protected], email is [protected]@gmail.com. Thank you.

I just received my vacuum and it is not picking up dog hairs so I called customer service for Trouble Shooting. I was told that this vacuum doesn’t pick up dog hairs, its not for pet use, so I need to return the vacuum. This is the third Shark that I’ve bought. I have always liked the vacuums but I am EXTREMELY disappointed this time. I didn’t see anything anywhere in the product description that said this vacuum cannot be used if you have pets. It was highly recommended on the site and had 5 stars. It's a huge inconvenience because I have to pack it up (I'm responsible for damages), and return it to Fed EX, which is across town and only open during my work hours. I called back to ask for a complaint dept, or if there was someone in management that could help me and I was told that wasn't an option. So I have received a faulty product and have received unacceptable customer support. I would appreciate some kind of response from Shark. I also have questions about returning the product. The outer box was so ripped and bent that my husband threw it out before he knew I would need it. Can I get a new box? Also because the vacuum was shooting out dog hairs there are hairs stuck in the rollers. Am I responsible for cleaning that?

Returned the vacuum which was delivered to them on March 9th, 2022 (shows delivered), called them after 1 week, and Shark customer service confirmed the receipt of the vacuum and said the refund will be issued within 10 days. It's been over 3 weeks since the last call to them and they have still not issued the refund.

Order number [protected]

My cupboard is full of shark irons that do not work. I had 2 of the g1510. One I sent into you to replace for a fee. Now this one is shorting out. Can't get this one anymore. I would like you people to send me a replacement power cord. Please help. Can't find a replacement. I'm desperate. I love this iron. Please help.

False Advertising! Placed the order on 3rd Dec 2021 using Black Friday deals with next day delivery advertisement! Two weeks later, still no product received! Called Customer Service multiple times, too long to get to speak to someone and after hours of wait, I managed to speak someone and they don't have this item in stock or don't even know when it will arrive. Then why it's difficult for them to communicate this with customers.

This is a fraud company, wanted to take money from customers!

Shark Professional Max Power 1800 watt steam iron: after only 3 months -- and the darned thing cost $60!--- the instant steam button stopped working. This was one of the main reasons I purchased the iron. Until it just quit, I quite enjoyed everything about the iron. After reading other complaints, I think I'm lucky my house didn't catch fire, too! I don't still have my receipt and would like my money back so I can purchase TWO different irons that work!

I ordered the Ninja Food Smart XL Pro Grill, Griddle, and Air Fryer With a built-in Thermometer. I received The XL Pro which is $20 cheaper and with no thermometer.

Called customer service the person at the other end asked for the model number, gave it to him. He replied with yes you have the wrong product. Well, we agree on that. He proceeds to tell me, I need to do a video call so they can see the product. I told him I was not doing a video call, we already established they sent the wrong product. At this point, I am extremely not unhappy. I ask to talk to his supervisor or a manager about this. He said he will not let me speak to a manager and If I want to talk to someone else I should hang up and call back.

He said let him fix this by sending me a return label by my e-mail. He said he sent it and we ended the call. The total conversation lasted about 1/2 hour.

I check my e-mail an hour later and no label. Call customer service again. Talk to Mary. I go through the same complaint and issue with her. she tries to send a label with no luck. She tells me to call back in 3 to five business days and try to get a return label again. WHAT! what kind of mickey mouse operation is this?

Ninja sends me the wrong product and I'm the one jumping through hoops to correct the issue.
Ask to talk to her manager with again no luck.

At this point, Ninja is sending my return label by mail. should see it with 5 to 10 business days.

For a company as big as Ninja to have such poor customer service on a mistake they made is sad.

known problem with lid that has a fault is all over internet so hard to see how they don`t know about it. Speak to customer services they will deny your rights under consumer rights, have it esculated they will as well. company is run in way that senior managers are remote and don`t
care. Better companies to buy from that will honour your rights. If look at all the complaints we all cant be wrong. I am prepared take this company to the small claims court as now have directors name

I have called Sharks Customer service several times due to my order was placed on 08/29/2021 and as of today 09/10/21 I am still having trouble getting through to customer service and resolving the issue on WHY I have not received my Shark Vortex. I've gotten the run around 1st call was product was on back order and would be shipped within 3-10 days, and was in the process of getting a new confirmation # when I was hung on. 2nd call I was told that the order has not been charged to my credit card when in fact 436.00 was charged to my credit card and know they cannot find my order. So much confusion with Shark's Customer Service. Please be advised DO NOT ORDER THROUGH SHARK'S SITE go to the store and purchase the your own vacuum. This has been an on going nightmare. I am going to contact the Better Business Bureau, along with my Credit Card Company.

Again Do Not Order from Shark Website nor the TV Commercial!
Sherry Gentry

Your Shark Order Receipt (Ref. [protected])

Reference Number: [protected]
Date ordered: 08/07/2021 00:00
Subtotal:
£299.99
Discount:
£150.00
Shipping:
£0.00
Total:
£149.99
I have called the customer care team and I clearly stated I have not received my product. Customer care team have told me they've reported this to dispatch a couple of times but I am still waiting for my hoover. I read:
Free Next Day Delivery - Enjoy free next day delivery on orders placed before 8pm*, 7 days a week. This clearly did not occur.

I ordered a £350 Hoover direct from Shark yesterday. My delivery arrived today but it was a coffee frother worth £19.99. I phoned Shark to request a refund but they have said I have to wait for the warehouse to contact me to pick up the £19.99 coffee frother and arrange delivery of the Hoover but they don't know when that will be! Their mistake but I have to suffer the consequences.

I bought a Ninja Blender a while ago and don't use the product very often. However, after the guarantee expiration, I've been seen a few issues with it (The single-serve cup doesn't work anymore, and the pitcher lid doesn't work either). I contacted Ninja about it, and they opened an inquiry under #[protected]. They asked me to make a phone call to follow up on that and asked me to show them the issues by video.
After this long process, I got the explanation saying they can't fix the problem, they can't give me a new product because it's no longer under guarantee. Also, they discontinued the model and can't do anything. As a result, the blender is garbage now! I lost my money, my time, and I've been feeling super frustrated about that. Ninja has treated me like garbage.

I tried to get into the SharkNinja website with no success. I have emailed twice over more than a week and heard nothing. I registered the above Ref: [protected] - Model Number: 1C160UKT26 on 18th February 2020, I also have proof of registration.
Our printed details tell us that the battery for this hoover is guaranteed for 2 years. We live in a small Council 2 bedroom flat and normally my Husband can hoover the whole flat no bother. But of late he is having to re-charge the battery to get the last bedroom done, between 5-10 mins hoovering! According to leaflets it should hoover longer than the above. I am Partially Sighted and this is the reason my 78 year old Husband does the hoovering and helps me a lot around the home. Can someone please help us?
Regards
Sandra Orrock (Mrs).
20 St. Murdochs Crescent, Arbroath, Angus, DD11 5BZ.
E-mail: [protected]@outlook.com

I purchased my shark vacuum on April 10, 2020 at Ollie's in Mobile, AL. I used it twice and popped off the brushroll cover using the Access Brush Roll buttons. When I tried to put the cover back on it would not engage and the Access Brush Roll buttons are loose and won't do anything. I called Shark today (I've been busy - we had an old vacuum I went back to using) and told them what was happening. They told me the base was not covered under my warranty because it was considered "wear and tear" and I would have to pay to replace it. I mentioned my warranty covered the original unit, I had only used it twice before it broke and how can they consider this normal wear and tear. They said it was so I would have to purchase the base. At that point I told them I was going to try to return it to the store as I thought that was awful customer service and I didn't want a product that was not supported after two uses.

On the 4th June, my wife received 4 consecutive SMS notifications in the space of a few minutes to advise her of 4 credit card transactions all for a similar value of around 203-206 Canadian Dollars.
Three of the 4 transactions were for an identical sum of $203.39 CAD, which triggered a fraudulent alert with my banking system, which then automatically blocked an attempted 5th transaction, and sent an email notification to me requiring an immediate reject/accept response.
Since we had no knowledge of ANY of the transactions, the card was immediately blocked, but not before a total value of $817.16 CAD had been drawn from the account in payment for unspecified goods, to SHARKNINJA.
Neither I, nor my wife, have ever been to Canada and to the best of our knowledge have never purchased anything directly from them, though we have since become aware that they have links with AMAZON, who we have used for several purchases. A Bank Dispute enquiry with HSBC is pending.

I bought the Ninja Coffee Bar in January 2021 and registered for the guarantee.
The cups that came with it aren't used very often but have gone really badly cloudy, which is a surprise to me after little use in 5 months.
I also own a 2nd coffee bar which I use in my office and the cups to this are fine, no cloudiness.

I called today 02/06/21 10.30 and spoke to Sam who seemed to have no clue how to find my registered product. I even told him my guarantee number ([protected]) but he was still unable to find my product. I had to forward him the confirmation email.
After going back and forth trying to find information he put me on hold and then cut me off after waiting 37 minutes. No call back, nothing.

I call back up and speak to Josh who then makes me go through the whole security process again and will not transfer me back to Sam who was handling my call. Josh advises me that they cant replace my cups as this is wear and tear. This is not an acceptable answer as I believe it is a product fault, as no cups should do that after minimum use in a 5 month period and my other cups havent done it.

I have requested a call back from a supervisor to 1) address the issues with the cups and 2) to complain about the lack of competency of the 1st advisor.

I own 6 ninja products and have spent a lot of money on these products and although ive read on trust pilot that ninja customer service is extremely poor, I had hoped that this would not be the case. I have faith that Ninja UK will assist :)

I hope to receive a call today 02/06/21 as promised by Josh before 8pm this evening.

Thanks

Tina Banner
[protected]@hotmail.com

Noticed a charge of 183.59 on my debit card April 20th. Immediately went to my bank to dispute the charge as I have never called, placed an order or ever had any contact or conversation with shark ninja. Upon receiving my bank statement with the charge and phone # I called customer service to find out what the charge was for but received no answer. I've never done any business with Shark, yet they charged me 183.59 and won't even tell me what was purchased for that amount. Surely they must know what my payment was for as I haven't a clue. I'm a disabled senior living on SSI and supporting my wife and young daughter. Their fraudulent charge is 25% of my monthly budget. Until my call to customer service, they didn't even have my address. Surely they would need that if I ordered anything... I just want this fraudulent charge returned to my bank account, as I have never ordered anything from this company. Top quality products but too pricey for an old disabled senior.