SharkNinja review: Refund not been processed after 1 month wait

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: I ordered on 4th March a Ninja product And on 5th I recieved it and contact customer service to return one of 2 items which was The grill. I recieved a list woth shops where I can drop it And start going around to all as they declined to take my parcel. Obviously Ninja knows that they are never returned thru post offices And need to be collected as its huge parcel. I contact them again And schedule collection for 7th March. I had 3 People at home on 7th And no one came, but I recieved notification that no one was home. I contact again Ninja And they told me I will have again collection next day as driver didn't find adress for Some other reason. Item was collected on 8th March And I give Ninja customer service a call on 9th to check did they recieved it, they confirmed that they have it. After this I was told to wait up to 10 working days for my refund but I pay thru paypal And should be processed up to 48h as this is starting in return policy on The website. Anyway I wait 10 days And contact them again. This time my matter was passed to escalation team which send me email to wait 10 working days till 24th which is more as they recieved the item on 9th March. Then I opened case on paypal And I recieved email from Ninja to Close it And I will have my refund as until its opened they can't process it. After The case was closed I contact them And recieved the information that I need to wait till 5 working days to appear in my balance. Like I mentioned it takes up to 48h for patpay. Today is The 5th day from this call And Ninja agent told me to contact my bank as they are holding my money And that's why I don't have my refund. Already a month dealing with this silly situation And hope everything to be sorted asap

It occurred on: 2022-03-04

This meant that I was affected in many ways, one of them financial, other mental, etc.

Send my refund immediatly

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sedefa Akmanova

Registered email address [protected]@abv. bg

Order number [protected]

48 Ardern Terrace,

Leicester Leicestershire

Le31EA

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