Sheetz’s earns a 1.0-star rating from 1498 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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Servi virginia ave cumberland md
I ve been a customer of sheetz for quite awhile, I stop there about everyday, two mornings last week the coffee pots were empty, so I left and stopped at the circle k, today I stopped at your virgina ave store in cumberland to fill my truck up with gas and went inside and ordered sandwichs and frie s for supper, went to the cashier to payand was told they dont accept checks nn more, I ve paid with checks there since they opened the place. I dont understand this, they have a machine to run a check like they always did bottom line is I told the cashier just to forget it and walked out;very poor decision on sheetz behalf, guess I ll be stopping at the circle k for everything, they take checks, they have the machine to run them also, I guess their not to lazy to use it!
Customer with no masks, 2 customers hugging and kissing in the store - all over each other. No authority.
I was at Sheetz store #237, 701 Furnace Hills Pike, Lititz, PA 17543 on 7/26/2020 at 9:01PM for just a MTO Turkey Sub. With all the sign posted on the doors and all the requirement about everyone needs to wear a mask. While I was there waiting for my sandwich I counted 14 people in the store without masks and they were still coming in the door. There was a...
Read full review of SheetzNo print paper
I have sent 2 previous complaints on 2 stores in Durham NC on Davis Dr and Miami Blvd. I am cutting up my card, my family 5 cards and the ones my security employees use. We are changing to Shell. At least Shell emails a copy each time. But your lazy employees have forced me inside for the last time with all this virus mess going on. Stand in line with a bunch of no mask thug
Retired police now have Security Service
No service
I work 3rd shift. Around 2:10 am I went to the drive-thru to purchase something during my lunch hour. At the time there were 2 other vehicles in front of me in the drive-thru line. It didn't take long for them to service those 2 cars. When I finally drove up to the window, I saw an assistant manager and an employee over at the register talking. It seemed...
Read full review of SheetzEmployees
I love Sheetz, have been a loyal customer for years, and before this have never had an issue. Tonight, busy with a work project, I went in for a cup of coffee. One employee nearly slammed into me coming in the door as she was going out for a smoke, so I stepped back and held the door open. She snaps at me for coming in to the store too fast and "violating...
Read full review of SheetzChili dogs
Chili dogs made me sick real bad I'm still sick stomach in pain and sharp jumping pain 2 hours after eating chili dogs
Read full review of SheetzCredit card
my complaint is the sheetz credit card i have a credit card from sheetz about 2 years statred with 500 hundred went to 800 hundred i have great credit 700 up nothing negtive on my credit nothing wrong with the sheetz card i pay more than the monthy payment by 50 dollars plus min payment never over limit never missed payment so why the reduced amount so my problem with is its hurts my credit score because they lower and why ? no answer from them thomas king [protected] i dont think i will ever use the card again or shop at a sheetz again
Food service order
Sheets #445, 13510 St. Rt 422, Kittanning, PA The breakfast burrito I ordered was terrible! I think Sheetz owes me a free one. I ordered guacamole, $.50 and caramelized onion, $.30, which I got neither of. Having a dry egg wrap with lettuce & tomato is very disappointing! Clearly they didn't bother to fully read the order ticket. I would highly recommend you waste the time to look at your order before leaving the store!
Read full review of Sheetzmto salads
We love Sheetz salads. On 6/9/2020 we were order numbers 361 and 372. Left the location and got our salads out to eat. They were barely half full and that's not an exaggeration. They were super small. Tasted fine but not worth the price paid. Very disappointing. Would be very hesitant to order again if this is how salads are going to be now. Overpriced for very very little food.
Read full review of SheetzGas pumps
IR card barcode reader, phone card payment NFC scanner, and credit card chip reader at Sheetz located: 5346 GREENVILLAGE RD CHAMBERSBURG, PA 17201 Rarely work and make payment very inconvenient. Payment readers should be meticulously maintained. This has been this way for months in a new location. This stores management is poorly responsive to customer complaints.
Read full review of SheetzMask requirement signs but lack of enforcement
We entered the Sheetz store in Conneaut Lake PA on Saturday 05-30-20 at approx 1:35 PM where there were signs on every single door that said masks were required. While we were standing there we counted the customers wearing masks (10) and not wearing masks (20). The people waiting for sandwiches to be made were back to back to back in a couple rows and...
Read full review of SheetzCovid response
Today (May 23, 2020, approx 9:30 a.m.) I stopped to make an in-store purchase at Sheetz (PA 97 x PA15 in Gettysburg, PA. Despite lots of signage, an older man entered the store ahead of me without any form of face mask. I waited a bit and then went in, made my purchase, and asked to see the manager on duty. I said I understood that staff are not 'police' but wondered why none called the man out to ask he put on a mask. She said under the current 'code yellow' status, the state would not permit them to say anything to a customer. I am a senior citizen, told that I am in a high risk category. I was appalled by that response. I had two other stores to visit this morning, and I inquired in each about their 'policy'. Both, as private businesses, said it wouldn't matter what the state said, it is their right to refuse service to customers and currenlty being without PPE is a cause for such refusal.
We are just re-opening businesses here. The very last thing I want to see is a major resurgence of COVID19 infections that could cause another shut-down. And I am not really protected unless others around me observe simple precautions.
Please tell me this is not really your corporate policy in this pandemic! I was temped to take off my shirt and shoes (normally required attire for all customers at most any store) and see how quickly staff would say something to me. As it stands, I don't feel I can be a Sheetz customer again until this issue is resolved.
I am NOT seeking any kind of refund, or other accomodation. I merely want to feel some measure of safety if I choose to enter your store.
Discrimination and homophobic employees
I've been going to this sheetz for years and the workers they have now are so rude. There is this older woman who works until midnight that bashes this one customer who comes in every night. She was telling how he's gay and thinks that he is straight and she even tried to get people to I guess confront him or call him gay so that he would know. She even ha...
Read full review of Sheetz and 1 commentRestroom
On May 13th I went to Sheetz store 73 in Clearfield, PA 16830 used the restroom and I looked like it hasnt been cleaned in a minimum 24-48 hours it was nasty I dont want anything free just thought you should be informed about it especially with a global Pandemic going on my email is [protected]@yahoo.com. Again I dont want anything for nothing I...
Read full review of SheetzBurnt coffee and cold food
Stopped at the Sheetz in Kane PA on Saturday morning 5/2. Got burnt coffee full of grounds. Stopped again at 7pm Saturday 5/2 ordered two chicken sandwiches and curly fries. Had to wait 30 minutes and the food was cold. There was a huge line of people and the staff were not hurrying at all. Very disappointed this is the closest Sheetz to me and the worst one I've ever been in.
Read full review of SheetzKitchen staff
I was charged 2$ for a small cup of frech vanilla coffe creamer I like a lot of cream in my coffee other times I was told they could only give me a pc cup of mate and was charged the price of QA small coffee certain employees were very rude young punks this was at the Oakdale rd sheetz in princeton wv the sheetz on Courthouse was even worse they refused to give me any unless I paid for a extra large cup of coffee and all I got was a small cup half full I've been going to sheetz for a long time the attitude of some employees is horrible the coffees watered down I'm not the only one thats complaining I go to work at 6 am when the self serve coffee was available it usually empty had to hunt someone down to fix a fresh pot totally ridiculous
Brats
I am visiting family and stopped here for a late night bite and I got the most nastiest brat I have ever purchased before. I would be ashamed to serve a food item that looked the way this did as well as tasted. Oh yeah I got gutsy and tried it to just spit it back out. I'm honestly disappointed. I will no longer purchase from that location again.
Read full review of Sheetzwrong made to order coffee
I was at the Sheetz in bloomsburg pa 4-12-20 I ordered 2 large iced vanilla lattes along with other food after paying I went to pick up my food and drinks when my order was called when I told the girl behind the counter that it was the frozen latte not the iced lattes that I ordered she stated "well if you really want I can make you the right ones but these are better cause there more expensive" seeming like it was a bother to her I just took the frozen drinks
hot tea
I went to your Beale Ave store at 9:15 am this morning to purchase a Large Coffee cup. I don't care for your black tea and the fact that you don't have stevia I make my own at home or work. I normally buy a cup of hot water then use my own tea bags and sweetener. The two girls working said we cant give you an empty cup. I told them again I want to pay for it. They again said they cant do that. I told them fill the cup with hot water and I will pay for it. The one girl went back and brought out an empty cup and said here take it. I said no I will pay for it. After she charged me $2.11 for the cup, the change dispenser dispensed the wrong amount of change. It was over double what it should have gave me. I brought it to her attention and she said maybe the customer before me left there change in the dispenser. I could go to Rutter's where they serve Lipton Tea and Stevia but I never encountered this before at your establishments. If this happens again, I will go to Rutters.
Manager
3/28 at 7pm my bf and I were picking up a few items and I was getting alcohol. Bc he did not have his wallet I could not get my alcohol so I drove back home, dropped him off and went back. We were trying to limit going to stores due to the corona virus which is why we went to sheetz to knock everything out at once. They still denied me alcohol even though I was alone, no one was in my car and I took my bf home. He is 31 anyways. I then had to go to 3 other stores bc of this when we are trying to avoid as many stores and people as possible. The manager gave me a hard time! She would not even walk out of the office to help her employee who was new and kept asking her to come out to help bc he didn't know what to do. She kept denying to come out until I asked him to ask if she could come out. I get why you can't sell alcohol if another person is there but I drove him home. I go to sheetz very often so this is very ridiculous as this virus is serious.
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024
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