Shell
Reviews and Complaints

I used the GPS navigating application Waze to find the lowest price for gas located near my general area. The app's top choice was the Shell Gas station located at 138 Southbridge Rd, North Oxford MA 01537. The price per gallon was advertised as $2.05, (On Waze as well as signage on street)so I decided to spend my last $25 dollars thinking I'm going to fill my gas tank, at no time did any employee nor any signage state that the actual price per gallon was $2.25. I didn't even notice till after I started pumping the prepaid gas into my car. To my surprise apparently the $2.05 per gallon was only possible if you also purchased a car wash which at no time did I see any advertising to that affect and in my opinion this is a way to trick their customers into thinking their getting gas at $2.05 when their really paying $2.25. I will never go to a shell gas station again and I will tell everyone I know that shell condones deceptive practices to get customers to buy their gas. Your should be ashamed and I should be compensated for being tricked by a partner under your brand. Have a Merry Christmas.

I paid for 15 $ for gas in cash, with a young man with black hair and a beard I did not get close enough to see his name tag .I counted them out 1, 2, 3, 4, 5, laid them on top of the ten dollar bill, went out to my pump . Pumped my gas, it stopped at ten dollars . I thought it was strange but mistakes do happen, so I returned to the cashier and asked him to turn it back on so I could finish pumping my gas . He had a line so I went back to my pump and waited . A few minutes went by, I asked him again to turn on my pump, this time he said I only gave him ten dollars . I said no I gave you 15 dollars a ten and 5 ones and I counted them to you . I then told him I am going to post it to social media and tell every one to watch them selves here at this station I went out side to find the address all I found was the building number so I took a pic of it, when i went to take his picture outside the window, he came out tell me I cant take his picture its illegal . then he threatened to call the cops, I said go for it I will wait and tell them you stole my money . then he said I will give you your 5$ in gas, but I must leave . I learned from now on to get a recite .

I am frequent customer at Shell
3101 Artesia blvd, Torrance
Any time i walked in, i got a dirty look from a cashier, name Daniel. Whenever i did the purchased, he looked at me, took the payment, and never say thank you or even hello. I want to make sure this issue will be address so that i will not feel being racist and unwelcome to do give the businesd here
Daniel acted as he dont give a dam as if we ll go else where to do our purchase

I went in today 12/18/16 i pumped 12 Gallons at $ 2.129$/ G i had a 30 cents of per Gallon the cashire would not honor it then the owner came out told me to quit my yacking and get out of his store he was rude and got in my face told the cashire to call 911 all i wanted was my 30 cents off per gallon i will never use shell ever i will tell anybody who eant good service to not shop at his shell ever

On December 15 which was a thursday morning, I stopped at a Shell gasoline station located at 2501 nw 42nd ave miami fl 33142 between the time of 5:30am and 6:00am after dropping my significant other at the Miami International Airport for a flight to Haiti to go an assist her father's funeral the next day. My gas tank was already low on the way to the airport so I decided to stop by the nearest shell gas station on the way back home from the airport and that's when I was treated as though I was a common criminal by the employee working there. When I got to the shell gas station I parked my car and started going through my account on my phone and before I can finish verifying if i have sufficient funds this guy walked to my side window wearing a shell uniform startled me. I noticed he standing there starring in the car so I then  opened the door to ask is there a problem and he rudely responded saying go and get out of here if you're not putting gas and I responded to him yes I'm putting gas thank you and proceeded with what I was doing. When I realized I didn't have sufficient funds on my account, I reached for the changes that I kept in my car and while I was counting my changes he approached my window a second time with the same attitude but only this time he looked more furious then before. I opened the door again to explain to him that im counting my changes and he raised his voice saying leave go now no putting gas go n###a now then walked away. Offended by his behavior, I stopped trying to sort out my changes and decided to walk inside with them and have him count them instead. I looked in the rear mirror and noticed him standing at the front door holding it open instead of being behind the counter, almost like he was waiting for something. I finally stepped out the car with my changes and made my way to him and as I get closer to the front door he then quickly closed and locked the door on me and stuck both his middle fingers at me taunting while saying get out of here go n###a with this evil look on his face. Appalled by his reaction to my presence and the racial slurs that he used towards me to get me to leave the premises, I walked back to my car grabbed my phone and walked back toward the store took a picture of a contact number [protected] I noticed on the window along with a name Carlos Fidalgo. He continued to taunt me so I took a picture of him as well then walked back into my car and drove to the gas station next door. I tried contacting that number and no one responded. Despite the stress frustration this individual caused me throughout the day over what I was already going through I still wish no harm to him though he needs to have more sensitivity training to know how to deal with customers because we live in such a diverse area like Miami. I'm even more surprised and traumatized by the fact that a well-known gasoline station like shell would hire an individual with that negative conduct. It's unacceptable and most of all it's bad for business for shell itself and something ought to be done. My family raised me with manners and taught me to respect my elders so im proud of myself for not allowing this hateful  individual to get me out of my character. Anybody could've handle things differently so I also thank God for giving me the courage to walk away though I'm horrified by the memory of it and part of me still regret that I didn't do anything at that moment.

Today, 12/18/2016 at about 9:59 am, I was filling up my 2015 vw gti using the automatic shut off lever on the dispenser handle. The lever failed to disengage when the tank was full and spilled about 1.9 gallons of gas on the ground at pump number 1. I stopped for gas right when my gas light came on. That means I had 2 gallons left in my 13.2 gallon tank. My receipt of $41.80($3.189/gal) shows 13.108 gallons were dispensed.

Gas spilled all over my hands, shoes, side of my car, and pooled on the ground in front of the pump. I was able to get the dispenser to stop pumping and went inside the store to tell Mo, the cashier, about the problem. He came out, put the dispenser handle back on the pump and said nothing. I waited as he wandered around the storage closet and storage gated areas outside for a few minutes. Finally, Mo went back inside leaving both the storage closet and gate wide open.

I assumed he was going to clean up the mess with something, but when I went inside to check on the situation, Mo was sitting behind the counter. He said I could just leave and he would clean up the gas later.

When I asked if there was some protocol for cleaning this mess up or helping me siphon some of the gas out of my car so I dont damage the fuel pump or gas tank pressure system from being over flowed, he simply offered some paper towels. I used those paper towels to dry up the pool of gas inside my gas cap housing. I threw those in the trash outside. Now there was gas pooled on the ground in front of the pump and gas soaked paper towels in the trashcan next to that pump. After cleaning up my car I went back in to ask for a refund. Mo told me that it was my fault I over flowed my tank and not the failure of the automatic shutoff. I asked for a refund and he declined but gave me a refund of the over flown amount. I asked for a receipt and let him know I'd be making a complaint.

I only buy shell v power gas. I drive 36, 000 miles a year as I commute for work. I recently switched to shell gas after doing some online research and found shell had the best gas quality. I think shell v power is the best gas I have ever used, but this experience blows my mind.

How could Mo be so rude and careless? He had no clue about any type of safety protocol for cleaning up gas spills. He had no sense of urgency and when I left the gas was not cleaned up. Mo blamed me and refused me a refund.

This is a serious safety issue. The next person to put a cigerette out in that trash can could easily start a fire. The next person to pump gas at pump 1 is now standing in a pool of gas unknowingly. This is setting up a scene for serious fire. I hope Shell will take this seriously and make sure its attendants know the proper gas clean up procedures and takes the situation seriously from now on.

I am not sure I want to be a shell customer any longer.

Feel free to call me anytime,
Tyler Stites
[protected]

Hello. Im self employed, I have been going to this cage station for the past ten years. It's also Bextra to homeDepot where I shop a lot. There is an employee that's using meth all the time. Her name is chrissy. She also always has drug users around the property using in the restrooms. Chrissy at times dose too much mery that she just looses it and starts the just run out in the parking lot screaming at customers. One guy that knows her was passing by, his response was, that's what meth does to you. Maybe the general manager Lora puts up with this so she doesn't have to find someone to fill in the grave yard shift. There was times she was standing at the register, standing up but asleep, not even responsive. She must of been awake but so high to where she didn't really respond. It was so sad. She has a littel white dog that is so mad. It looks so cute, it's so calm it will even walk up to you slowly, just don't pet it. It will take your hand off. The trained yhis dog this way. How? With lots of abuse.

I have just had a terrible experience at a gas station in Venice Florida. It is the Shell station on US Highway 41 and the cross streets San Marco Drive on Venice island. One pump screen did not have a light behind it so I could not read the questions the pump was asking me and I ended up answering the wrong answers. After two tries I moved to the next pump and my Winn-Dixie rewards card was declined, it was not the climb than other 2 times. The operator so I was having trouble and he came out I complained about the screen not working and he said it was working fine but it was not I could not see the question that was being asked. So what could have happened is that my credit card could have been declined and I would have been stranded with no gas unable to get home I'm a woman alone and a small car and I am not very tolerant of that kind of insecure situation he was putting me in. I doubt if he's going to get that pump fixed. And it is a danger to people at night. I successfully got gas but my rewards card is declined and now invalid. Which makes me angry. Plus the guy denied there was anything wrong with the pump.

shell hoover alabama.
Address: 1639 Montgomery Hwy, Birmingham, AL 35216
Phone:[protected]

filled up on dec 13, 2016. My credit card was charged $41.42

My card was also charged PREAUTH for $75.

someone from Shell hacked my card and they would not take responsibility.

originally i was on the pump and entered my card and keyed it in. the pump showed an error message saying "replace pump nozzle...".

so i moved to another pump.

But now i am charged for something i did not purchase!

I am a United States Army Veteran who is also a female. I did not appreciate the way I was treated. The cashier for one was being so disrespectful. I informed him I had my discount card. After I swiped the card he asked me what card was I using and I told him again and said its not gonna work. I hesitated for a minute and he asked me if I still wanted the gas. I said yes but not without my discount. And told him to cancel the transaction and start over. So we did it again and when time for payment I asked if there was a chip reader he said yeah on the shelf. I didn't find that very funny. There phone number doesn't even work. I went and talked to a female supervisor. While talking to her, her supervisor just interrupted us talking without saying excuse me or nothing. Trying to explain the situation to him, he got angry and started to yell for us to get out his store when we then yelled back asking for corporates numberband for his name. Nobody had name tags on at the time. And this is not the first time we had an issue at this store. Also there has been some strange things happening at this store. My husband was even asked if he wanted to buy drugs from inside this store. I couldn't believe it!. I don't know what's happening at this store but something gotta be done. I won't let my children go into this store. The people who does the food doesn't even wear hair nets or gloves! Words really can't even begin to express how I'm feeling.
Now I want my money back from this transaction and receive free gas 6mo to a year.
I tried to get a picture of the man but couldn't. But he was not born here in the US, bold, at least 6' tall and I think he works as the cook as well as cashiering.
I have enclosed a picture of my receipt.

Date 12/11/16
Address: 8788 Vineland Dr, Orlando, FL.
Receipt number:[protected]
Paid $5.999 per gallon for 10.75 gals
Receipt total is $64.45.

Requesting a refund of $32.22 due to the price gauging of this station. They need to be taken out of business. This is a bad mark on Shell.

Clerks were not courteous and just laughed at my outrage when complaining about the price of gas. I will be posting this on Facebook and hopefully warn others about this station.

I have noticed a Shell Station in Orlando Florida with the address:
8788 Vineland Ave.
Orlando Fl 32821

who charges $5.99 a gallon for regular gas. I ask the attended how can he charge so much for a gallon of gas. He stated it is privately owned and can charge what he wants. I thought price gauging was illegal in the US. I also can't understand how he feels it's privately owned when it displays a Shell sign out front. They are praying on foreigners and travelers no to pay any attention to the price.

Also, I think it's sad to know that Shell allows this station to charge this price.

Very rude staff worker was very snappy towards me after asking him if they were going to be open he looked at me and spoke to me very aggressive i got a little scared and very bothered its the gas station in san carlos california at 6:04am on el camino real and Brittan on a Tuesday morning really upset me and made me start my morning in a bad mood.

I stopped at the gas station on livingston ave. And herman road in north brunswick, n.j. when i saw the attendent smoking in between the pumps and when i pulled up he thru it down on the floor behind the office in between the pumps . I dont know about you but i think that is a violation of safety procedures. I once worked at a gas station not shell and we never even thought of smoking next to a pump or nowhere neer the gas station at all . I hope that you contact this gas staion and put a stop to this before something terrible happens .

I stopped at shell gas station on 9791 mason montgomery rd, mason, oh 45040 earlier this morning around 12 pm monday dec 12 to buy a lottery ticket. Lady asked me if i would like to make a donation. I said no, thank you. I was scratching it off right at the counter and lady started humiliating me over not making a donation. Made me very uncomfortable. Didn't know customers are being forced to make donations. Her vest was covering her name tag. All i could see was first letter d. Older lady, 50-60s, short grey hair with glasses. When i asked her what her name was she refused to say it and show her name tag. When i confronted her she tried to play it out as a joke (I know it wasn't from the mean look she had when she was saying it) and said that i'm causing trouble now and i can literally gtfo. Never been treated like that. Hope this matter will get resolved.
Thank you!

Went to Shell [protected] 3480 Canal Winchester, Ohio 43110 @ 11: 40 p.m. Tran # 1023687.
I visit this store at least 8-10 times a week . Steph is a regular cashier. I have complaint about her before for selling weed at work or tell customers seeking it before, nothing was ever done. Yesterday evening I went and a man as I had pulled out of parking lot darted across in the dark about 11:30 or so ... in a brown coat and etc as it was cold almost hitting him but came to a sudden stop ... he continued to cross ... but he was hard to see in the dark snowing weather ... So this evening .I came in the store and while walking She screams ... do you have a problem driving that fing thing ... I said no ...she said well you almost hit Terry( not that I know this person) last night I said yes I know I almost hit someone that was came across as I was crossing... She said what the f ever ...and said you got f... Problems... I said know people darting out in that type of weather you cant see them ...cause this type of situation .She was very rude ... and I know she lives wit Cam the owner of that Shell and their number is always on silent as she has said and so I can not complain to the owner because there is no way to reach him ! I mean I felt bad that I almost hit a person crossing the road but ..what can you do when it is dark and they are not at cross walk and they just dart because cars cleared and you don't see them ... But I should not have been talk to from a cashier at Shell in screaming profanity at me and such. Also should not be allowed to sell weed and live with owner .Nor should a business make it so hard for communicate. I will be making more complaints against this business with BBB etc... !

I used the Shell at 10910 Bammel North Houston zip 77089 and only after I swiped my card did I notice that the panel was missing the customary seal. The panel was also bulging out as if it was not closed properly. I tried to close it shut but it would not shut properly. I was using pump number 5. I can only hope someone has not compromised it in order to get credit card information. Also the pump did not print out a receipt. Also why on earth are there dozens of categories to select from in order to classify complaint that have nothing to do with Shell Retail sites?

I was purchasing candy from my neighborhood shell when the attendant came And snatched the candy out of my hand and told me to put my candy on the counter and then continue to shop. I have never felt so disrespected. I paid for what I picked up and left the store. Your attendant here in Houston Texas located on a alief clodine and Rio bonito Rd. Treated me like a criminal for no reason. I shop in this store very regularly but not anymore. I feel that if I were any other race but black that he would have treated me with even a small amount of dignity, but because he looked at my color he treated me like a thug, which am I not. This is repulsive and I feel extremely violated, discriminated, and humilated

I understand that gas stations are now "holding" money within bank accounts until transactions get fully processed. As wrong as this may be what choice do I have? So, my problem is that my account had money "held" in it two times. And only released once, my account is missing $75 that absolutely should be there. I would like something to be done about this or an answer to the issue as soon as possible.

Yesterday, I was standing next to my vehicle as it was filling up. The hose and metal dispensing device literally flew out of where it was inserted into my vehicle and hit my knee and ankle. I immediately reported it to staff (who said the Mgr was unavailable). A customer was sitting behind the counter with his cell phone charging as he was busy talking on his phone. The lady who works there gave me a piece of paper with only name and address of the location:
AJ Shell Food Martin
420 North Apache Trail
Apache Junction
[protected]

She asked if gas had spilled onto the ground and I said "yes, " but she contradicted me and said it had already dried up if it had spilled. The ground was still moist where the gas spilled so I took a picture (since the contrast between wet and dry was still apparent). I'm not sure why the hose and dispenser bounced out of the gas tank; but it was likely gases that caused the propulsion once the tank hit "full". Please provide me with your insurance company information for when I seek treatment at a medical facility.