Shell’s earns a 1.6-star rating from 1177 reviews, showing that the majority of energy consumers are dissatisfied with fuel and service quality.
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not getting fuel and keeping my money
I asked clerk if I could used a gift card and she said yes... Took the card and I tried to pump gas did not work... Want back inside and was told she return the money to the card never happen.. Now I am 40 dollars short on card... Nothing return to card they stole 40 dollars off me... Today jan 15 2012 happen 5.38 pm cashier elisa... Maybe small claims court? John chant [protected] just want my gas...
management at gas station
I went to the gas station on a week night at 6 PM. Six of the 12 pumps at the gas station were broken. I attempted to use a gift card to buy gas but it did not work. There was one employee working a young man in his early 20s with blond hair and a leather jacket. He seemed more interested of smoking cigarettes and helping customers. I entered the store to...
Read full review of Shellincorrect display of display and petrol
Recently I was stopped to get fuel from and shell station in Germany and the standard diesel hose displayed it's very similar and how they are displayed are suggested two types of diesel, but it's only one the other one it's petrol.
And I to put a superpower diesel, was petrol
And it's no written on the area to let people know, and the guy from the till says happens many times this,
People they want to put good diesel but it's not, .
And from wrong information I put petrol in my diesel car.
And this costs my not only my timing delayed evan 350€. To empty the tank.
I hope you will manage to get back my 350€wasted in the petrol station.
Thank you
Demeter Sergiu
gas credit withheld
I purchased gasoline at the Shell station in Biloxi, MS on 25 December 2018. In the amount of $21.03. The cashier held $40.00 for the purchase. My card was charged. However there has been no credit issued to my card to date. I reached out to my card service and was informed that the credit has not been issued by Shell. No answer on # given to call.
customer service
The customer service was bad. I walked in, I was acknowledged with eye contact but had no proper "hello, " by the cashier. Which I did not see her name because she was wearing a hoodie. I then purchased some goods made my way back to the register STILL NO proper acknowledgement towards me, she also had her phone to her face having a "facetime chat" while ringing my stuff on the register. How rude, I then handed her the money and she still stood on the phone. Her service was useless and I would hate to come back here at evening hours. Hope I do not come across her again. PS-No recipet was given, great!
employees
Yes I'd like to ask why your employees get to smoke pot sleep with customers husbands and then kick the wife's out of the store that both husband and wife spend money every signal day and if even got the text from her telling me she smoked pot and sleep with my husband can I please get her moved out from the store I use daily and have from day it opened. Or is ok this is aloud out of trashy people in a Moor's employee on smoking pot and kicking people out after trash does as Angel McCarly Tate in Hamilton Alabama has done and I can send her text to me if anyway on this page will alow me my email is [protected]@gmail.com I also run a business next door used car dealership and everyone coming to me used that store please let me know if this is acceptable out of this trashy person
gas
Pump takes your card and approves it but won't allow you to pump gas but they still put a hold out for 85.00 after it cancels your transaction. Clerks will not answer why and say they see nothing on the screen. Charged 85.00 but get no gas. This has happened to both of us as well as others at the pump. Owner refuses to help or explain. There is no...
employee that's working at shell gas station on market and 6th in oakland california 1224 2018 at 9:08 p.m. african american lady
Black employee working at the Shell gas station on market and 6th or market and 7th in Oakland California is very rude was yelling at me as well as other customers I've seen in the past looks like she's high on heroin or some sort of drug and refused to take loose change but would take bills. She's very unprofessional and puts a bad image on your company. I...
Read full review of Shellservice attendant
Around 12:40pm I stopped for gas, I added about $17.03 to my tank. By 1pm I was trying to do my laundry, and found I had an insufficient funds notice on my bank card, I called my bank to find there was a pending charge from the shell station near my home, Locust st, Dover NH for over 80 dollars...unaware of the Shell charge hold policy that was stated via...
Read full review of Shellthe gas station cashier name oliver customer service
I was a customer at Shell gas station and request a receipt of purchase, all the other cashiers manually print a receipt for me without any problems. But Oliver refused, stated "I closed the register already and it will not allow me to print the receipt again". I replied that's a lie everyone else print the receipt out for me without a problem and thi...
Read full review of Shellprice jacked
I just filled up at the Shell station at 527 W Cevallos in San Antonio. The prices here are at least 20 cents higher then everywhere else. I use shell and I am a part of the rewards program, and usually never have an issue and I love using the rewards. What is the point of having the rewards if owners are going to jack up there prices to way over the...
frustrating gift card machine
I went to the shell on Westwood and lougheed to get a gas card. I don't have a lot of money so for budgeting purposes it works. The cashier said their machine was down for 2 weeks. I got upset bc there's always something wrong there. The cashier said you could try shoppers or save on. So I went to both, nope neither had it. Mind you it was pouring rain so not an easy task. I'm disabled too. This is so frustrating bc all I wanted was some gift cards. Didnt think it was gonna be a hard ask. This is the second time she'll has let me down. They also charged me for v power when all I ordered was reg deisel. It's the closest gas station to my house. But if I have to I'll go else where.
claranette at battle ground, wa location
Extremely rude every time I go here, which is 4-5 times a week. Rolls her eyes huffs and makes rude remarks. Other customers have stopped me in the parking lot, CRYING, asking if I heard what she said to them. It is mind blowing that she still has a job there. Tonight while getting gas I put a small paper bag in the trash. She came out and yelled at me, "THIS IS NOT A DUMPING STATION!" I said, "one paper bag?" She rolled her eyes and went back inside.
unauthorized charges
on Nov. 11, 2018 I had purchased gas twice 10.00 and later that day another 10 and they charged my bank card 42.97 and 68.57 so I would like the rest of my money back in checking. It was on 13002 ne Jacksonville rd. in Citra Florida. please email me if need my card number for refund. My email is [protected]@yahoo.com. My name is Rhonda Wilder. I go there everyday to get gas.
worker/customer service
Hello,
I'd like to file a complaint regarding a worker who was in charge of refilling my gas. I got scammed as I specifically asked for a certain amount to be filled which was $10 and I ended up paying more as he had filled in the whole tank.
His excuse was that I didn't hear him calling. The fact that he put the blame on me was unacceptable. My windows were down and he could have asked me directly for confirmation plus you don't just yell to ask a question to the customer therefore it does not make any sense that he actually called me.
Please look into this as this has happened to my friend too.
not getting receipt from outside pump machines
I buy gas from Shell at 7104 N Navarro Victoria, TX 77901. At least one time out of three I don't get a printed receipt from the pump. So I have to go inside and stand in line. This is not convenient for me. OK once in a while but not as often as it does now. Here is what I would like: call or email them and tell them customers have complained about getting no receipts and they need to send someone out immediately to fix the machine, add paper or whatever. And don't let them give you excuses. I've heard them all.
Mike McCauley
customer service
Just moved to Florida. I stop at the Shell station every morning at 829 Tamiami Trail, Port Charlotte. I have never been welcomed. It's right down the road and convenient. I always wait for a cashier. On the morning of 10/31/18, I waited and waited. Went to the back three times to check and make my presents known, response. Maybe you should make it Duncan Donuts. The store was full of people. I finally left. Will not go back. Not looking for special attention, just some friendly, quick service. Not going back. Thanks
The last time I purchased Shell gasoline was in May of this year because prior to that I didn't need to enter a PIN number to begin to fill my gas tank. But since then, I found that I couldn't purchase Shell gasoline because I did not know my PIN number and began using other brands. Then I realized that I was not taking advantage of discounts offered by Giant Food. So I requested a PIN number from Shell but do not recall ever having received it. I have asked several more times but my requests has been ignored and I still cannot purchase Shell products because of my not having a valid PIN number to use. What will it take to obtain a PIN number so that I can begin to purchase Shell products again?
water in gasoline
Good Day
I am writing in request to file a complaint in receiving Bad Gasoline from your Shell service stations in Mamaroneck or Pelham, New York. I am a faithful user of Shell gasoline... As I attached below an supporting record of my purchase history with Shell in the last month of September of 2018 before my car repairs.
On September 22, 2018 I brought my car into Mazda of New Rochelle for hesitation problems with my vehicle mentioning my check engine light turn. My vehicle did not have any problems prior to this case. The technician trouble shoot all cause even replaced numerous parts to find probable cause of this hesitation and check engine light indication... Advised by the Service Manager for technician to test the gasoline in the tank the vehicle came up positivity for having water in the gasoline, causing my vehicle to shut down.
My question; who do I extend this complaint too? I have paid $2600 in repairs.
As of today October 31, 2018 this issue still has not been resolved completely. I am still without my vehicle. The disappointment I have with Shell Gasoline is heartbreaking as I relied on Shell Gasoline heavily.
I look forward to receiving a response regarding this matter.
Please note my contact information:
Rukia A. Yizar
216 Hillside Avenue
Mamaroneck, NY 10543
[protected] - mobile number
[protected]@gmail.com - email address
service
I had a very odd experience with one of your employees (the lady that was selling burgers), from the gas station 24 Shell Autohoff, Ludwig Erhard Ring 2, 92348 Berg, Germany.
When she heard me talking in English and noticing that I am a foreigner she started talking and acting very agressive and rude (on 30.11.2018 aprox 13:15) especially when I complained nicely I may say about the burnt burger I received. At first I thought she was having a bad day, but she was extremely nice and friendly with the germans. So perhaps you should advise her to let her dislikes regarding foreigners at home and be a professional. If she can't be a bit more open-minded.
paid for gas did not receive
Today Monday October 29 at around 345 pm I stopped at the shell gas station at Southport& Emerson in Indianapolis and purchased with MasterCard five dollars in gas and two dollars for chips and I was puzzled why did the cashier ask me for the last four digits on the card but I went on out to pump the gas and the pump would not work so I went back in and asked did he put the gas on pump seven and he said no pump two and I said well I'm on seven and he looks and says well that guy on two must have pumped your gas and I went and asked the guy why I don't know but asked him if he pumped five in gas he said no the he just used his card and that he was confused at what I was telling him so I go back in the store and tell the cashier that guy sated no he didn't and I said look I paid for gas on pump seven if he put it on a different pump and somebody else pumped it does that mean I'm just screwed out of my money and he say sorry can't help me so I just got screwed out of the money and no gas that's crazy and I'm furious its a darn shame the such a big name in the industry would conduct Buisness so poorly and I want my gas that I paid for and don't like giving people I don't know my credit card numbers
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Shell emailsshellcustomercare@shell.com100%Confidence score: 100%Support
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Shell addressCarel van Bylandtlaan 16, The Hague, 2596, Netherlands
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I purchased gas at a Woodstock shell gas station on 3 December. On 4 December my car would not start st all . Towed in to ford next to the same gas station. Took them almost a month to determine that it was contaminated fuel. My car was only 9 months old. Filed a claim with shell as soon as I was able to. Have not heard s thing from them