Shell
Reviews and Complaints

Went to your local Shells, paid $60 for Premium gas went outside to pump my gas and the pump wasn't working, so i tried to redo the whole thing again still nothing, go inside to figure out what was the problem only to find out they put the money back on the card, didn't even give me the option or anything used my lasted $60 my car was 23 miles to empty and the manager said i had to wait 3-5 business days before i can get my money so i asked her what am i suppose to do until then, i think it's really rude to automatically put funds back on someone card we should have that option, I'm really frustrated

Shell gas
5551 W Century Blvd, Los Angeles, CA 90045
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The Hispanic woman behind the counter should be FIRED ! She is rude and ignorant. She should not be working with the public. We had paid for our gas went to the pump and it wasn't working. Went back inside to find out why it's not working. The woman then said it was canceled by me and I explained that I didn't cancel anything as I was only trying to pump the gas. Then she tells me that I don't know how to pump gas.
That was offensive to hear and will escalate this matter. She get a job digging ditches where she's has zero contact with people!

I purchased £25 of diesel on the 06 June from a Shell garage in Bury which is 2 miles from me. I went to pay to be told I could not use the voucher as it was not a shell garage imagine my surprise! I went there because the voucher expired on that day. I always get fuel from shell as i feel it is a better grade. I will not be using shell again and will tell my colleagues about this I will also delete the app!

I often have reason to go to the garage at HKS Staples Corner. On the 27th June I put in £10 worth and bought some items and a roll. I then went home which is closeby. Soon after I got in the car and headed to Asda in Wembley but the car lost power and could not go further so I dropped it back and into my Close which it did. However I tried again and although it started it also stopped several times. This has never happened before so once it was running I went to Asda and came home. The following however it turned over but immediately stopped. I thought I needed a new car so went without for some days, obviously concerned. I had to call my garage and we all but remade the car. We took out the spark clubs and looking at them I could smell some petrol and something else, maybe some diesel but just something else. We drained the majority of the tank and put another gallon in. Now it was happy to start and for me to get it to the garage. However I have had to have a complete overhall to see what else the comination has caused. Therfore a very expensive stop at Shell. Luckily I have the receipt copied here. But I have been without my car for a week as my garage just did not have time to deal with it until now so as you can imagine I am expremely annoyed and frustrated. This is also very serious in that either there is a lot of contamination in unleaded petrol now or staff put some diesel in and just stopped and put it into the correct place but did not inform anyone. I have had very strange things happen to my cars all over the world and in some very strange places but never has this happened before. Please take this very seriously.

I'm complaining about an employee in one of your service stations on Cremorne Road in London at 2.20pm 28th June.

I was asking to swap a pound coin for 2 x 50p's to use the tyre and air and have just been subjected to a torrent of absolutely unacceptable abuse from your employee. I took a picture of him and think his name was Sheeha. His behaviour should not be tolerated and if this is who you employ then your recruitment process needs to be addressed. I have never had anyone be so rude to me for no reason at all. It will all be on camera.
When I arrived in the station another customer was complaining as he had shut the petroleum pumps and put up bollards so nobody could enter because he wanted to restock the sandwiches!
I want to make a formal comparing about this employee and would like to know what will be done about him as nobody should be subjected to disgusting verbal abuse.
Regards,
James Townley

Newport Oregon shell I got threatened from an employee to have my teeth knocked out for asking to talk to a manager I was only coming it to let the manager know the fuel attendant was rude I called police and made a report and as waiting for the police to arrive the employee continued to threaten me while the manager never said a word to the employee [protected]

Store 6832 in Lockport IL

I went into this store yesterday to buy a 7UP and a Mounds candy bar. I swiped my credit card and showed the lady my credit card for her to get the last 4 digits. I was on the phone at the time and couldn't verbally mention the last 4 digits on the card. The lady then says, "Next time just tell me the last 4 [censored]ing numbers." I told her I wanted to speak to her manager. She yells to the back office, "We have a [censored]ing problem here." The assistant manager Tanya comes out and says, "Oh my God, what the [censored] is going on here?" I said, "Excuse me, I'm the customer I do not appreciate you using that type of language with me." Tanya then says, "Well [censored] off out of my store." I then said, "I needed to speak to a GM or district manager or someone. she then said, "[censored] OFF, here is the [censored]ing number." she gave me the number and I left the store. I sat in my car and called the 800 number and left a message. I was almost back at my work when the cops pulled me over. They wanted to know what happened. I told them what happened and the officer told me that they are ignorant at that store. The officer then told me that the store wants to trespass me and that if I were to go to the store or the gas station again I would be arrested. This scared me. All this trouble because I wanted a pop and a candy bar. Multiple times the past have the same workers been abusive to me. Multiple times I have had people on the phone and the manager has told me to, "get of the [censored]ing phone." They are so aggressive at this location. It is my business that this is effecting. I need some to email me to find a solution to this. If I don't receive a call I will be going to the newspapers. This is not good customer service. Email me on [protected]@gmail.com

On 6-15-19, 20:15, I pulled into the Shell gas station, 17500 Mack Ave, Grosse Pointe, MI. The fuel gauge on my 2017 Hyundai Sante Fe (18.8 gal capacity) was between 1/4 -1/2. At pump # 7, I put in 11.222 gal ($31.30), then the pump shut off as though full. I payed at Visa debit at the pump and left. I had some stops to make in the same area, for which I turned off the car. When I was getting ready to head back to the west side of the state, I looked at the fuel gauge and observed 1/4 tank of gas. I wonder how that could be and returned the same station. I explained that something may be wrong with their pump # 7. Checking to assure my fuel gauge was operating properly, I pulled up to pump # 5 and proceeded to pump 13.445 gal ($37.50). My gas tank hatch/door can only be unlocked from inside the vehicle, so nobody siphoned the fuel. So for two visits to the station on the same day, it cost me $68.80 for an alleged 44.66 gal and I may have driven 20 miles. I called the station and spoke to the owner who simple said he has his pumps checked every year and there has not been a problem.

I filled up at a local Shell gas station Thursday evening June 6th, immediately after my car began breaking down. I barely made it home with a shaking car. The very next morning, a tow truck came to pick up my car. The driver said this same gas station has been the cause for many other consumers in the area that he has had to pick up as well. When I got word back from the mechanic, they told me there was water in the fuel. There is absolutely no way water would ever get inside of a gas tank without it entering from the fuel. After paying a $1, 100 repair bill, Shell is now saying they will not pay for the bill and has "gone to do an investigation at the gas station" but will not send any proof that this has actually been done? I have been loyal to Shell for years, have gone out of my way at times to fill up with your gas. And yet you show no type of remorse or help to someone who has spent way more than this $1, 100 on gas over the years. You are a corporation and the fact that you cannot help a loyal customer shows what type of a business culture you really have there. Over this past week of stress and anxiety from paying a bill I was not expecting to pay, has now left me in a hole. The complaints by word of mouth that can reach people can be astronomical and I have already turned dozens of people away from your stations after telling them this horrifying story. It would have shown a lot of sympathy and decency had your multi-billion dollar company just paid a simple repair bill that would not put you in any type of debt at all, but instead you have to hurt the little guys who are struggling to get by. A little customer service and kindness would go a long way.

Went to get gas about 15 mins aho an the lady that was at the windo she veeyry nasty but first she was being racist when i pulled up the pumps were taken for the side that i needed to go on so i turned around an tried to pump gas that way she gets on the intercom says i cant turn your pump on i say why not. She says because you are turned the wrong way so i move my car the other an i sat an wait until people get done pumping gas an so I get to the pump an she still don't turn my pump on she wait until about 5 mins to turn my pump on do I start pumping my gas an i noticed a car a white lady pulls in an does the same thing i did when I was fpimg to pump gas the first time she is turned the way but the manager on duty DIDNT SAY ANYTHING TO HER ABOUT NOT TURNING HER PUMP ON OR ANYTHING that lady pumped her gas an pulled out just that simple so I get to the window an say aomethimg to her about wjat nuat hapoen an the manager on duty says I didn't see her an i aaid yea u were you was looking at the cameras am you was lookimg out the window she says no i wasn't then she says the woman is using her card an i say i was too cause i told u i was an u still told me to move when i was paying for my gas at the window she told me my card was not working an gave me the pin pad when i went to give it back she snatched it out my hand an then said do you have to ruin my morning i said you just ruin mines an she said why do you come here i said why do you work here. An she threw my card...

I received a $100 Shell Gift Card, [protected] as a gift. We attempted to use it on a recent trip and it was declined. When I called the number on the back of the card I was told the card was never activated. My sister-in-law while on vacation in Florida purchased the card for us at a Shell station in Pinellas County, Fl. She doesn't recall which one since she lives in NJ. She paid cash for the card and we can't find the receipt. Is there any way of telling which station this card was purchased at because we believe she was scammed. We believe that after she paid cash for the card, she was given the unactivated card, and the attendant either kept the activated card, or the money. This scam had happened to us a few years back with a Sunoco Gift Card, so I know it can easily happen. Luckily Sunoco was able to investigate, and solve the matter, and issued us a replacement card. I really appreciate any help you can offer.
Carol Ann Yenco
4723 Alexandria ct
Palmetto, Fl. 33702
[protected]
[protected]@gmail.com

Today 3rd June 2019 I was at Shell patrol station Apsley Hemel Hempstead at around 5pm local time. I filled petrol in my car from number 6 and went inside the shop to pay with my daughter. As I was trying to take my card out from my wallet to pay. The guy at the till starting shining the last light beam from his scanner into my daughter eyes. I told him to stop doing it and said you should not be shining the light at your customers to which he projected it back at my daughter's eyes and said I am not doing anything to her eyes. This kind of behaviour is absolutely unacceptable and ridiculous. I never expected ridiculous behaviour like this from your staff. who is responsible for the damage to my daughter's eyes? There has to be immediate action taken for the safety of your customers.

The Shell station in the USA: 100 S. Boulder Hwy., Henderson, NV 89015 (corner of Lake Mead Pkwy.)
I am always having problems with their pumps. I pay cash for my gas thus having to walk back and forth to cashier each time there is a problem. The issue is when I press the octane I want (87 is my choice), the button does not work...however, the pump does go to the middle or high octane. I walk back to cashier, she (or) he may reset pump, I return to my car...pump still does not work - not able to punch in 87 octane, however, sometimes the pump starts pumping on the higher octane I do not want, without my pressing the handle. The pumps just do not engage correctly.
I just believe the manager and/or owners are not maintaining these pumps correctly. Thus, I will not be buying gas at that station anymore, even though it is very close to where I live.

I live in Covington Ga. The nearest gas station is a Shell on Kirkland/Salem Rd. I am a gold star reward user, but this particular station NEVER allows you to use your points. At first I thought it was the pump, but it doesn't matter if it's indoor or at the pump. FUEL REWARDS ARE NOT GRANTED! I'm also a Tmobile customer. Which gives .10 off per gallon every week fot Tmobile Tuesday all in vain. I've would like to continue to be a Shell customer, but would appreciate saving some money with my rewards. Thanks

I was treated extremely rudely by a cashier named Vickie at your shell location on 40 marrimon ave asheville nc. I was told it was not her job to wait on me. She is mad because I had two desperate orders and forgot I needed cigarettes so I tried to ring up a third time. But she refused to ring up my cigarettes until I got off the phone even though I had my card out ready to slide it I was just waiting on her. She belittled me in front of customers and I won't stop at another shell station even if I'm running out of gas until I know she's been reprimanded in some way. If I'm spending money at your store it should not matter how many transactions I have it's still money for you. I made a simple mistake of forgetting that I needed cigarettes myself and she went off on me. I hope you will talk with her and try to improve her attitude, or you've lost my buiseness.

I went to get gas at the shell located at 1605 desplaines ave Desplaines, Il [protected]. On 5/11/19 at around 2:50pm I tried to prepay inside and the clerk hit the credit key before i finished entering rewards #. I asked him if he could cancel so I could reenter it and he said no we are not allowed to do voids, over and over again so i went outside and got the gas. Then i noticed the posted price is not the price being charged. Price advertised is 3.299 for regular. However i was charged 3.349. That is false advertising. Just horrible experience

I was verbally and physically abused while visiting the shell store at 3614 W Wall St, Midland, TX 79701 05/08/2019. My husband and I pulled up to the drive thru window waited over 5 minutes as I watched people go in and out the store and get served be for me as I waited.I eventually got off and asked why they weren't serving customers at the window. One employee did explain that they needed to get everyone in before serving at the drive in, but I waited and watched people get served imeadiatly.so I waited in line after a customer. One of the employees got loud with my husband and told him he needed to wait his turnat the window. I disliked the customer service so I stepped outside only to see the employee that told me about the wait throw the cigars at my husbands face and said bye in a rude way. What if mybhusband was underage? Its ok for shell employees to give away and throw shell inventory?! We parked the car so I could get off and catch their names to file a complaint. one employee got upset and said she didn't care because her mother was supervisor and that my complaint wouldn't do anything. I said ok continued to walk out while recording.she then aggressively started yelling at me. So I walked back to the counter and told her that it wasn't good customer service only her to pick up the cashier scanner and hit me in the face with it.I reacted out to of spite and pushed her so she wouldn't hit me again with the scanner. After that she came around the counter and tried to fight me in the store. She pushed my out of my hands as the other employee tired to hit me as well. My husband got off and rushed me out the store. The other employee kept saying she was pregnant but she was interfering as well. This is not the first time these ladyvemployees give customers bad customer service. I went in 3 days prior to this incident to buy milk and both ladies had their kids there during their working hours climbing on top of counters and grabbing customers items while paying for them. I am also going to file a police report about this incident! I have never been this upset or disrespected at this convenience store!