Shell’s earns a 1.6-star rating from 1175 reviews, showing that the majority of energy consumers are dissatisfied with fuel and service quality.
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service
On 22 of September in morning time I was kicked out of the shell store for no reason.. untrained employee ask me to leave the store and never come back again .. I did not get the name of the employee but I know he brown skin Indian or paki
I bought few ticket of football pools
And it was 160 dollar.
There was 2 people working at that time the brown skin came back to the store after he was doing something out side and ask his partner how much he play and the partner reply 160 $
The he start screaming and yelling at me .. he should explain the roles of olg
Instead he told me to leave the store and never come again ..then I left the store.
I ask him gently who he is the ask me to leave the store..he was still yelling
I am so sad that shell hire these kind of people
Untrained people
Very unrespectful
High temper
Customer services is an art
Not every one should be behind the cashier
Beside that he always was on the phone when I come in the morning and you guys should see the vedio
Thank you for you time to review my complaint
Hope you guys take the right action
I don't want to lose shell over untrained employee
Samir shlimon
[protected]@yahoo.ca
employee interaction
The shell gas station in Portland Oregon on 18145 SE Division St. has a gas attendant named Josh that was the most disrespectful, rude, downright offensive employee I have ever had to deal with at a gas station. After waiting for him to show up for 4 minutes (which in Oregon is a long time, we can't pump our own gas, must let an employee do it and they are...
Read full review of Shell and 1 commentlimpopo
I've e got a complaint about bela bela and mokopane petrol compare to ones in pretoria and johannesburg. Every time I fill up in bela bela it finishes up quicker and when I head back I fill up at home in johannesburg and it lasts longer then usual. Would like to know why is there a difference because it's the same brand but different quality, or do they add water to their petrol or air. Please help and i'm hoping there will be a difference in future
food
Ive noticed that when one comes into this overpriced "convenience" store, the staff members treat each person differently especially of they know you. Not only, on most occasions, there are never any pastries available & been told they're following orders from hq!! If there is one cashier at she's at the petrol teller, she won't move from there even if...
Read full review of Shelltyler coma
I've been to this store several times. There's one girl name tamika . Her boyfriend fights anyone that he feels disrespects her. People are afraid to go to the store because of these people. The manager I have caught many different occasions under the influence on the job. There making it hard for regular people that's been going there. I've called the...
Read full review of Shellv power nitro+
My name is Anthony Wilson I was visiting family in baltimore I am from NY I went to shell station to fill up before I headed back to NY and after leaving station 2 blocks away I heard a pop and the car started shaking vigorously as I was at a red light. When I turned the corner the car shut off. I had to leave the car and call a mechanic the next morning...
customer service/sexual harassment
The cashier Ray in this location is the most obnoxious, and sexual harasser I have ever encountered in any of the times I have been to a gas station to get my car filled. I do not know how Shell employs such ill mannered employees who do not know the difference between doing their job and trying to hit on every woman that comes in. I went in to get gas NOT...
Read full review of Shellemployee charged me twice and owner refuses to pay me back
I was at this location on 8/20/2019 at 00:59 hours. The cashier scanned my items and the total was $20.87. I paid by Mastercard and was approved. I received an Auth# 020779 and the cashier thanked me. So I went to my car. 30 seconds later, the cashier came to my car and said that my credit card was not accepted. I told him that it was approved and I...
Read full review of Shellfood service
I sat and waited an hour or so for liver to be made. The clerk at the register told me they were waiting for the cook to get off break. It's been well over her break time and there is still no food being made. The clerk at the register offered to give me the number to call and see when they would be ready, but that's not an option due to me staying 20 minutes away from this store. I left to run an errand and came back. Yet it still wasn't done. They don't seem to take their jobs serious at this store. I'm in Pine Bluff, Arkansas on olive street. This store is located across from Walmart off the highway. In no way, shape or form should a customer have to wait for something to be made this long. Please get this taken care of as soon as possible. Your worker/cook doesn't seem to care! I don't know the person's name, but it was a female.
You all sound like a bunch of hypocritical idiots! Clearly we don’t live in the same place and you wouldn’t know unless you lived here! [censored]ing [censored]!
Someone just came out to tell me that they were waiting on them to “unthaw”. It wasn’t the cook of course, but at least the clerk had decency enough to let me know what was going on once she found out. I’m more at ease now, but I wish I didn’t have to sit here this long to wait. Thanks to her!
It’s going on two hours and the food still hasn’t been made! I’m highly angry at this point!
double charged for gasoline
I attempted to fill my car with gas on 7/30/19 at the Georgia Ave. station. AS usual, I entered my credit card and received the response to see cashier inside. I entered the store and explained the statement to a Mr. Gentle who told me to pay him inside, which I did using the same credit card that was rejected at the pump. He then told me to return to the...
Read full review of Shellfraud
I was recently charged twice $80 out of North Carolina Shell for lord knows what, which was caught by my bank and myself. This is the second time that this was done to our account, and both times it was from a Shell station out of North Carolina! We live here in a very small town and its the closer to visit for gas, but the reputation that this has shown us not once but twice, we will be going further. I really dont know how this happens and always comes up the way it does, but it pretty discouraging.
Gas
I was using Pump 4, tab on the "regular", after I finish pumping my gas, I received my receipt. I noticed that I was charged incorrectly. so I looked at my receipt and I was charged for "premium" price. I went into the station to talk the cashier. he said that was not his probably. I told him, that, he need to check the pump. he repeated himself. I just...
Read full review of Shellservice
I visit here several times on a daily basis ! Most of the workers are rude and have no clue what is going on ! A couple of the workers are always on there cell phone with a line of angry customers ! 2nd shift is really bad with nothing stocked up and the bathrooms are a mess ! The manager is the only one who is very friendly and knows what is going on .
jamie oliver sausage roll
At approximately 18.00hrs on Saturday 10th August, i entered the Shell Garage in Buckhurst hill, Essex.
I purchased appx £25.00 of gas and 2 Jamie oliver sausage rolls, around 9pm my wife started to feel very nauseated, the sausage rolls were the only thing she has eaten all day, i have checked the sell by date, and there isn't a date recorded on either of the packets, my wife is very very ill.
i will attach a copy of the packets.
i have called the garage to recommend they remove what sausage rolls they have left on the shelf as i fear somebody else my experience the same problem as my wife.
The garage assistant has asked me to return in the morning.
As i never took my receipt, i will forward my bank transaction when it appears on my Natwest app.
Regards
Mr Shane Kyte
Tel : [protected]
[protected]@sky.com
At approximately 18.00hrs on Saturday 10th August, i entered the Shell Garage in Buckhurst hill, Essex.
I purchased appx £25.00 of gas and 2 Jamie oliver sausage rolls, around 9pm my wife started to feel very nauseated, the sausage rolls were the only thing she has eaten all day, i have checked the sell by date, and there isn't a date recorded on either of the packets, my wife is very very ill.
i will attach a copy of the packets.
i have called the garage to recommend they remove what sausage rolls they have left on the shelf as i fear somebody else my experience the same problem as my wife.
The garage assistant has asked me to return in the morning.
As i never took my receipt, i will forward my bank transaction when it appears on my Natwest app.
Regards
Mr Shane Kyte
air service
Dropped in 1.50 to get air for tires, it didn't turn on. Attendant named "Sharp" said to NOT drop money in next time and that he will turn it on. I waited for a minute, it never came on. I went back and told him its not working and that I would have to push a button. There was no button but the machine turned on. I was able to pump one tire and it turned...
Read full review of Shellservice
The asst manager that works at this store, mind you I walked out today due to this lady. Her name is mindy. She is very rude, disrespectful even when customers are inside the store. To work with her it's hard, for the way she treat you. Like I said she don't care. The last time I checked you are not supposed to do this in any way infront of customers. I wa...
Read full review of Shellno gas and pumps not operating
Exit 29 Shell station has pumps covered and only offers fuel to big trucks. There has been no gas available for about six months. A sign says "rennovating" but nothing changes.
The Shell station on Habersham has not had Premium gas for several months. The attendant in the quick shop there keeps saying the pumps will be replaced. They have not been replaced.
We now have to go to the BP station or drive 12 1/2 miles to another Shell station.
This situation needs to be remedied.
Thank You.
customer service
Each month I fill up my tank twice, never have any of the attendants given me satisfactory/excellent service. They never offer to check my oil, water, tyre pressure or even clean my windows. The only time they do it, is when I request it. The latest bad experience was today when I wanted to fill up my tank, I was told I'm too late there's no petrol (not even know if I'm coming to fill up or not). But this pissed me off. Not sure how much truth was in that because I've never experienced anything like that before. Some of the attendants act like children. To my knowledge attending to customers are on a first come first serve basis. I might have it wrong, but that's how it works all the time. There was an instance where other customers who arrive after me, gets helped first.
These attendants needs to be educated on how to provide proper customer service
product, customer service, customers always wrong
The shell fuel station on Hickory ave in Harahan, LA. is charging me a different price every single time i go there! I am so VERY UPSET and disappointed in the way this one man owens several stations in the area and has treated his employees in an unprofessional, degraded manner. These people i speak to every day and you would not believe what i have been told about the owner. Also, i have noticed a rather HIGH turn over rate with his stores. I don't mind paying a fair price for any one item, but i refuse to be overcharged and or a different price depending on which person is at the register at that particular time. I just wanted shell corp. to know how subsidized owner of Shell is using the corporations name. I truly hope that some person can do something about these issues.
Thank you,
SINCERELY.
unethical behaviour
On Saturday 20th of July i bought a gas Cylinder, Only got around to connecting it to my heater on 21th of July when i got home only to realize its empty, went back to the Gastation, called the owner at my expense, told me to come back today 22th of July to resolve the issue. Went back whereas he shouted at my wife and said its not his problem.
The owner fills his tanks before price increase, says his tanks are empty just before the increase then sells the fuel the next day with the new price increase price. All my neighbors close to the filling station knows this and realized its what he does every time.
Very unethical and bad ambassador for Shell in Bloemfontein Freestate South-Africa.
Shell Reviews 0
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Shell emailsshellcustomercare@shell.com100%Confidence score: 100%Support
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Shell addressCarel van Bylandtlaan 16, The Hague, 2596, Netherlands
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Shell social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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