Shell’s earns a 1.6-star rating from 1177 reviews, showing that the majority of energy consumers are dissatisfied with fuel and service quality.
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Buckhorn, PA Shell stations maintenance of their gas pumps sucks.
When you go to get gas at the Shell station in Buckhorn, PA, you have to play the "which pump will accept the card today" game. A number of the pumps do not accept the card. The Buckhorn, PA station is located on a hill, and it is ALWAYS windy out there-EXTREMELY WINDY. If it is cold that day, the wind chill is terrible. I know the manager of the station can't control the weather, but he can fix the pumps so you don't have to change pumps until you find one that accepts the card. The station is usually busy, and you have to jockey for position to get to a pump that accepts my Shell card.
I would like Shell to contact the manager of the Buckhorn, PA station and STRONGLY SUGGEST that he get the pumps fixed, so that all the pumps will accept the Shell card.
Employee
Both of the employees in your store refused to give me there names and I was blatantly ignored by them because the employee at the desk wanted me to put the 20 dollar bill that I was using to pay for gas into her hand rather than on the table. She actually left the money on the table and served two other customer completely ignoring me. The apparent mana...
Read full review of Shellgas station
In a second bad experience with this attendant and station, I was charged 2.899/gal instead of advertised cash price of 2.299/gal. I've used Shell a long time, in part because of connection with Stop and Shop rewards. However, this attendant was beyond rude, including telling me I should go elsewhere when I asked about difference between sign and receipt...
Freelotto
Mi chiamo Massimo Carducci sono italiano residente in Italia in Via Luigi sbano n17 nel 2007 2008 ricevo un messaggio dal freelotto regnio unito dove sono vincitore di un milione di euro e dall ora ancora non ho ricevuto nessuna vincita come faccio mi potete aiutare grazie
credit authorization and workers
We stopped for diesel on Saturday Jan 4, 2020. I went in to pay because the pump credit card processing wouldn't work. I paid with my Venmo card and all it would pump is $0.10 cents. I go outside my husband says it won't pump I go back inside and finally the guy went outside and proceeded to tell my husband how he hates Shell. Then comes back inside the...
gas card for $50
Last year I bought a $50 Shell gas card . I used it last week and was told it was used in April of 2019 in Redlands, Caliirornia.
I live in NJ and have never been to that State since 1983. Since I have the card and was told it has to be personally swiped, how is this possible, please?
Clearly something is wrong.
The number of the card is [protected].
My name is Mitchell Berger
24 Park Ave
West Orange, NJ 07052
[protected]
I bought a $50 credit gas card last year.
I needed it to use it the other day and what a shock to find out your co states it was used in Aptl of 2019 in Redlands Californaior
email: [protected]@mhberger.com
Do I need to provide you proof i was not in California that date.
Thank you.
Mitchell Berger.
staff aggressive behavior towards customers
I drove in to the station 4 Dec at around 21:40. Took the nozzle and put it to start pumping the car - the pump did not reset to 0 and was not enabled by operator. After about 1 minute, Navin Ravikumi, has screamed through the loud speaker as loud as he could "This pump does work, that's the reason a pit cones there" with a very angry and aggressive voice...
Read full review of Shellgave phony non-existent manual air miles
Re: REG: 2, CSH: Singh, Nari TRAN: 6195067 On October 17, 2019 at 13:32:22 hours, Shell Gas cashier Nari Singh told me that buying 2 bottles of water would get me 10 Bonus Air Miles. I bought the bottled water that he said would qualify for the Bonus Air Miles, but noticed on the Shell gas receipt that I did not get any Air Miles. I complained to Nari...
clover sip up drinking yogurt expired
To whom it may concern on the 28th November 2019 @ 07:06 i bought a clover sip up drinking yogurt at the shell garage in Melville and after drinking on it i noticed it had a funny taste and i actually thew up and there was a few green items in the yogurt and when i checked the expiry date it was dated BB 16 November 2019 shell Melville contact details-Phone: 011 726 8051
Read full review of Shellovercharge
I pre paid inside with my debit card for $5. I put the nozzle in the tank while I delt with my daughter inside the car. I assumed as always that the pump would shut off on its own at $5, as it always has in the past. When I looked up I seen it was at $21! So I immediately pulled it out and went inside and asked "what just happened, I pre paid $5!" I needed the rest on my card for groceries until Friday. The woman named Christy, said " oops! Sorry honey, I did it again! I put $25 on the pump, not $5."
I was told to come back the next morning to speak with the manager, so I did. I was told by the manager that there was nothing she could do either.
So now I paid $25 worth of gas, only recieved $21 worth, and I prepaid $5 and out of milk, eggs, etc for the rest of the week because this woman messed up, and apparently not the first time by her own words. I feel this is so wrong! I work retail and food service my whole life and we've Never told a customer they were out of luck, when it was our fault. I'm so upset, I'd really like something done. If at least giving me credit for the remaining $4 that I didnt receive since I stopped the pump not knowing what was happening.
Please help, Wayne Curtis
Replied
unethical behavior and rip off
I was holidaying in Orlando Florida at Marriott suites at 8623 Vineland Ave and as we rented a car to travel to New York I went and filled up my car at Shell loacted at 8788 Vineland Ave Orlando and when pumping fule noticed price at 6.999 a gallon and beleived that this was an error as day before was around 2.35 to 2.54. Once completed filling and receipt...
ignoring the safety of a customer
on the morning of 11-4, at about 4:45 a.m., my low air light went on. your station, on main street, was the closest off rt. 78 so I stopped in for help and get some air in my tire. The air machine takes 4 quaters to run and since I didnt have change I looked for an attendant. I found a gentleman in the office and knocked on the door before opening it. He...
Read full review of Shellgas attendant, vacuum
This happened in Florida on the corner of State Road 60 and Valrico Road you have a gas station that's there my wife has 6 months pregnant have problem putting in air on her Tire because your vacuum took her money it is very disappointing time at work in my wife it's explaining to me and when she went to talk to the attendant he was extremely rude and did not want to give her the little bit of change that she put in that vacuum but got into an argument with my wife it is disappointing to hear that your attendant or owner of this establishment it's very rude look at all the comments that it's been going on with this gas station please do something about it it is very disappointing to hear that this happened to a pregnant woman I could imagine it happening to other people the same way I am writing to you because this is very alarming to me and I'm her husband I will not ever stop at that gas station and I will post it on my Facebook accounts and let all my friends not to stop there neither hopefully you guys will do something about this yours truly very disappointing husband
the entire inside of the store
October 21, 2019 1:28 pm Walking in the door inside and the smell from the doorway nearly made me and my husband puke. The flooring in the store is a serious fall hazard, as every tile is at a differnt height. The closer you got to the bathroom, the worse the disgusting smell got. This is a nasty store that should make your company sad that its part of...
Read full review of Shellstaff working
This morning I entered the Shell Station on 601 FESSLERS LN, [protected], NASHVILLE, US at 7:45am. The young ladies (and I use the term loosely) were standing at the register gossiping about a multitude of things when one of them started singing a very offensive and vulgar rap song very loudly. Then began talking about how gay they were. Quiet frankly, their...
Read full review of Shellcashier non reactive/support of customers
Oct. 10, 2019 early even I had followed a handicapped friend to the gas station to pump her gas. Upon arrival, she pulled up to the pump and I parked off to the side. I went to her car to get the money for gas and proceeded to the cashier, where I interrupted a lively conversation of a male and female with the cashier, gave her the money, returned to car...
Read full review of Shellshell gift card
I checked the balance on my Gift Card this Morning, and it says that my Balance is frozen, or Stolen by an employee who works at the Shell gas Station in Arlington Heights, IL located on Rand Rd & Arlington Heights, Rd 2113 N Arlington Heights Rd, Arlington Heights, IL My Shell Gift Card number is: [protected] $ 25, it obviously was stolen by an employee working at that gas station. Please contact me via E Mail or Phone, [protected] [protected]@yahoo.com Thank you. Sincerely, Gloria T Czigle
shell gasoline/ contaminated with water unleaded gasoline
On Saturday October 05, 2019 around 3:30pm I pumped $48.63 dollars of unleaded regular gasoline at the Shell Gasoline Station located on 2402 Highland Ave. Highland, CA 92346. As soon as I started driving, my car lost all power. It would shake and make humming sounds. It would not go past 40 miles per hour. It powered off several times before I was able to...
gasoline purchase
I attempted to purchse gas this morning, October 10, 2019, at the Shell Station with my Chase debit card. I tried it several times. A notice on the pump ordered to me to go inside the store. The woman cashier spoke broken English which I had trouble understanding. She had shutoff the pump because she assumed I was attempting to steal gas. "I' ll reset...
Read full review of Shellair and water pump for fuel purchase
When I arrived with an almost flat tire I saw there was no button to engage the air. I went into the station to the attendant. I asked if he could help me get air in my flat tire. He stated "I'm out of tokens and it cost a quarter." I said "okay, I'll take that." He replied, "You have to pay a quarter." I replied, "I don't have a quarter, I only have credit...
Read full review of ShellShell Reviews 0
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Shell emailsshellcustomercare@shell.com100%Confidence score: 100%Support
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Shell addressCarel van Bylandtlaan 16, The Hague, 2596, Netherlands
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024 - View all Shell contacts
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