Shell
Reviews and Complaints

Very rude manager in the bandera, texas shell gas station. I approached the cashier asked if I could have change back in 2 fives and a 10 dollar bill. Manager rolled her eyes, sighed, and handed me four 5 dollars bills. I asked if I could have a $10 and I was told that's all they have. (Even though I can see the money in her drawer). The service is horrible in this location. Mini mart has friendly, helpful staff that will not roll their eyes at you for asking for change. Obviously shell needs new employees.

The employee that works the counter is very rude and has no idea about customer service. He straight forward called a customer a ###, then continued to argue with the customer. Final he threaten the customer by stating wait for me after work outside so we can handle this, implying a fight. I could not believe that this employee would act this way not only to a customer but with other customers inside. I felt very uncomfortable and will never return to this shell station again. I called and filed a complaint with the manager, I can only hope that the manager takes this situation seriously.

I sent my nephew in the shell station on 820 and forest hill dr.in forest hills tx. buy a beer, lotto, and gas. there was a black gray hair woman and a white younger woman that accused him of stealing the beer because the other clerk wouldn’t sell it to him because he left his id. my nephew is 28 so i went in (i’m 61 yrs old) to get the beer, and they refused me service too. there are other people that they yell and be smart mouth with customers. i can tell you better by phone please [protected]. thank u to the complaint department of shell gas stations.

The price on the sign states 3.349/gallon for cash...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store, they also mark the price of gas up another .11 cents if you use your Bi-Lo bonus card, your debit card, or your credit card! I mean come on now, if this isn't illegal, then it very well should be! And for that matter I dont see how Bi-Lo would allow this station to boost their prices up on the gas when trying to catch a break on the already high prices by using your bonus card. This is the most pathetic and ridiculous way to jip Americans out of our hard earned money. as if the 200% increase on gas isnt enough! it is so frustrating that something like this can happen and not a darn thing be done about it. This BS that i experienced today, will STOP me from EVER shopping at this store again, it's all a crock of [censored]!

I just went to the shell gas station near my house to get gas and cash in 3 scratch off lottery tickets and ran into the worst service attendant I ever had. I put my tickets on the counter and the guy threw them back at me telling me I had to scratch off the claim numbers and before I could tell him I didnt know where the numbers were and that I didnt care about the $3.00 and to just give me the gas I wanted he called the next customer in line up to the counter and wouldnt let me finish buying the gas... he refused to help me. I'll never go to another shell station again unless I'm stranded.

On two different occasions, three weeks apart, the attendant at the Shell gas station on West Boylston Street, in West Boylston, Ma would shut off my pump at $50.00 while using a credit card. I only go to Shell because of the discount I earn using my Stop and Shop card. On one occasion I had earned .60 off a gallon and the station would only give me .10 off a gallon and shut my pump off at $50.00. When I asked the attendant why she was stoping my pump before I was finished filling my tank, she rudely answered they had to because they didn't know how much gas the station had. This station is obviously not honoring their partnership with Stop and Shop.

I work a few miles away as and I always go to a Shell Gas Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one). On 12/3/11, I stopped at station and lady (Birtukan) at counter would not accept my payment and stated they do not take my credit card. This is clearly absurd as it is not the first time at this station or using the same card. I have dealt with a male before who is decent (not nice or rude), neutral. However, this lady was combative with me and suggested i go to another station as she was not going to waste her time with me. She then cont. to ignore me and started talking in her language which is completed unacceptable. We are not back in the middle east for her to treat customers this way and speak their language to us. If this is part of her culture, then perhaps she should work in a place where they ONLY service middle eastern. Her service was so off, I decided to leave and visit another station (NON-SHELL) down the street. After this experience, I've decided to make it my personal business to NEVER visit another SHELL Gas Station, especially this one. And if I'm out of fuel, i rather pay more to have delivered to me from another station. In addition, when I asked to get manager's name and #, she refused to give me name and gave me a # where there is no answer, I was not able to leave a voice message.

We can only hope that such stupidity isn't native to our beloved Earth.

"...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store..." I don't get it. This statement renders your entire complaint invalid. You're clearly an idiot. GO TO THE CHEAPTER GAS STATION. Geez, gas is $3.67 here and people don't ### this much.

i have been getting a few of these letters myself ...is there any way of the net ppl to stop theses ppl.
CONTACT MR CHARLES BROWN‏
From: leopon@wctc.net (leopon@wctc.net)
Sent: 06 August 2008 16:55:16
To:

Dear Customer!

We have been waiting for you to contact us for your Confirmed Package that
is registered with us for shipping to your residential location.We had
thought that your sender gave you our contact details.It may interest you to
know that a letter is also added to your package.However, we cannot quote
its content to you via email for privacy reasons. We understand that the
content of your package itself is a Bank Draft worth of $800, 000.00 USD,
FedEx do not ship money in CASH or in CHEQUES but Bank Drafts are
shippable.The package is registered with us for mailing by your colleague,
and your colleague explained that he is from the United States but he is
here in Nigeria for a three (3)months Surveying Project as he works with a
consultant firm in Nigeria West Africa We are sending you this email because
your package is been registered on a Special Order. What you have to do
now, is to contact our Delivery Department for immediate dispatchment of your
package to your residencial address.

Note that as soon as our Delivery Team confirms your informations, it will
take only one working day (24 hours) for your package to arrive it's
designated destination.For your information, the VAT & Shipping charges as
well as Insurance fees have been paid by your colleague before your package
was registered.Note that the payment that is made on the Insurance, Premium
& Clearance Certificates, are to certify that the Bank Draft is not a Drug
Affiliated Fund (DAF) neither is it funds to sponsor Terrorism in your
country. This will help you avoid any form of query from the Monetary
Authority of your country. However, you will have to pay a sum of 105GBP to
the FedEx Delivery Department being full payment for the Security Keeping
Fee of the FedEx company as stated in our privacy terms & condition page.
Also be informed that your colleague wished to pay for the Security Keeping
charges, but we do not accept such payment considering the facts that all
items & packages that is registered with us have a time limitation and we
cannot accept payment not knowing when you will be picking up the package or
even responding to us.So we cannot take the risk to have accepted such
payment incase of any possible demurrage. Kindly note that your colleague
did not leave us with any further information.We hope that you respond to us
as soon as possible because if you fail to respond until the expiry date of
the foremost package, we may refer the package to the British Commission for
Welfare as the package do not have a return address. Kindly contact the
delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post

Contact Person:MR. CHARLES BROWN

Email : henderson_mallick@yahoo.com.hk

TEL:+ [protected]

Kindly complete the below form and send it to the email address given
above.This is mandatory to reconfirm your Postal address and telephone
numbers.

FULL NAMES:

TELEPHONE:

POSTAL ADDRESS:

CITY:

STATE:

COUNTRY:

Kindly complete the above form and summit it to the delivery manager on :
henderson_mallick@yahoo.com.hk As soon as your details are received, our
delivery team will give you the neccessary payment procedure so that you can
effect the payment for the Security Keeping Fees. As soon as they confirm
your payment receipt of 105GBP, they will not hesitate to dispatch your
package as well as the attahced letter to your residence. It usually takes
24 hours being an over night delivery service. Note that we were not
instructed to email you, but due to the high priority of your package we had
to inform you as your sender did not leave us with his phone number because
he stated that he just arrived Nigeria and he hasn't fix his phone yet. We
indeed personally sealed your Bank Draft and we found your email contact in
the attached letter as the recipient of the foremost package. Ensure to
contact the delivery department with the email address given above and
ensure to fill the above form as well to enable a successful reconfirmation.

Yours Faithfully,
Mrs. Felicia Paul.
FedEx Online Team Management.
All rights reserved. @ [protected]
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Shell International petroleum Co. UK; Oil Project in Scotland UK with job reference number: SHELL/AJV EJ8475V/SCT.

This company offer me a job for the post of civil engineer and requested to me for send money for work paper and Visa Resident, is this company are in UK and Valid?

I bought a 5 dollar car wash no soap came out and the rinse didn't help waste of money my car is still filthy

I thought that Shell was the best automotive company. I was totally wrong. It is the worst I have ever come across. The Shell Service Station is the worst in Orange, CA. I regret going there. My friend warned me about the place but I was in an emergency situation and had no other choice but to go there. Please, please do not go there even if you have an emergency.

I wasted my money and time going there. Dealing with Shell is not difficult it is impossible. There were a lot of customers there that day and all I could think of was how do these people bear with the horrible service. The manager that helped me was a real jerk. I never met anyone like him before and pray that I don't. He was rude and made me feel like I knew nothing. I was sold a lot of stuff I did not need but had no idea what it was. I got to know that after I went home and my husband told me about it.

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