Shoprite Checkers
Reviews and Complaints

I went to Shoprite liquor Tower Mall during the week bought some wine the shelve price & that on my receipt were R10 of a difference, my husband wanted to go back & complain but I asked him to let it go, Friday (24/08/2018) the same thing happened again. I over heared the security say the problem has been happening the whole week & I dont think Nomvula Mkhwanazi "miss manager" knows the meaning behind customer is always right because she kept on talking back angry as I was by a problem that could have been fixed but she told me I need to have my attitude fixed after she almost robbed anothe R15 ... WOW

Good day

I purchased goods at Shoprite Polokwane on the 4th of April2018, The lady at the till that was assisting deducted the money twice from my card, I called and spoke to the manager Awie he requested my bank statement and slip, i gave him all my documents I called him the following week he said he checked the cameras and he can see on my statement that the money went off twice and he will refund me, He send the documents to the bank for confirmation I waited for a month, I decided to follow up with the bank they explained to me that they wont be able to reverse the transaction because It was over 30days, The bank called the manager and explained to him that they need to do a cash refund, I called shoprite customer care they did not assist or kept me updated I had to call everyday to follow up and the manager was not available most of the time, I spoke to him last month he told me a different story saying the money did not go off, and requested my documents again I guess he lost my documents.I have never received such bad service im not happy at all I will never purchase my groceries at shoprite again I want my money back!

regrads
rozanne
Email:[protected]@rocketmail.com

On 25 June 2018 I bought a ground beef mince meat at Shoprite, Lyttelton Shopping Centre. On arrival at home, I tried to cook it only to find that it's stale/rotten. It was slimy and sticky. When cooking it was forming unbreakable small balls. It tasted sour/bitter after cooking. I couldn't even eat it. I just wasted my R114. Shoprite has just lost itself a customer.

I have encountered problems at this u save evaton adams road several times as I go purchase some items. The staff of this u save they are very rude especially their manager name of bafana. Every time when we buy there it's either there's no change or their prices are in correct or we waiting for cashiers. There's this one time when I was waiting for the manager and I was told he is coming after for some minutes I asked the security for how long must I wait for him and she told me he is coming only to find out he is standing next to security woman and he was flipping smoking and I told him we waiting for u and u smoking he than told me I must go to him and he will explain why he's smoking because I will wait for him like it or not.

On saturday 16 june 2018 my mother (60 years old )went to shoprite Dobsonville mall and she tripped and fell at the entrance because the mat was not flat on the floor as its suppose to be ... when she went to the branch manager to complain she was told that there is nothing they can do and shoprite does not pay customers who were hurt in their store... security personell did not even bother to help her up stating that they did not see her when she fell which is odd because they are always standing at the door, even when my mother asked them to remove or change the mat the security personell told her its not their job to be moving the mats around they did not even bother to ask the person responsible for the mats to be changed by them rather... customer service at Shoprite Dobsonville mall is terrible because its in the township and the staff there thinks black people dont deserve good customer service! I am looking forward to your response.

Regards
Lettie Mabuya
[protected]

I would like to express my disappointment about the poor service I received at Shoprite Montclair. The cashier whom I didn't get a chance to know her name because she was not wearing a badge disrespected me. She gave me an attitude after I have asked her to pay for my groceries separately. She said " Don't pay with R200 notes because I know you customer like to pay with big notes so early in the morning, I don't know where you think we get change from!"... I kept quiet as i was in disbelief and paid for my stuff and left...

On Saturday 06/09/2018 I was in the area of the store near Getty Square Yonkers @ about 5pm so I decided to stop in and pick up a few things. I picked up 20 items and inadvertently go on the 15 items of less items register 5. Now the reason it was 20 items was because I had picked up 4 different flavors of Ice cream. When i was placing my items the cashier said that the line was for 15 items or less and it would not be fair to anyone on line. I looked behind me and there was only one person. I offered the person to go ahead of me and the kind lady said it was alright. The cashier very rudely would not take care of me and insisted that it would not be fare to anyone. Instead of leaving my cart and walking out of the store. I placed my items back in my cart and moved to another line. That is why I dont usually shop at Shoprite and much prefer shopping at Stop and Shop. Shoprite hires young kids that have no service experience.

Only a few cash tills are operating today and being month end.There are no express tills open and there are long queus of people some with big trolleys and I had to stand in I queue to be served for a few items.I requested to see and speak to a Manager and a Karen who is the Manageress at the store who was unpleasantly rude say well it's their procedure.Are they providing stinking Service because this a a black Community their are Servicing and to them .I advised Karen that I will report and complain about this matter and tif nothing comes out of this I will report to HelloPeter as well about this incidence

The cashier Phumudzo at Lephalale/Ellisras she has a bad customer service.
Today sunday the 27th of May at around 13:10 Phumudzo was giving me a bad attitude and as i was observing her ringing my groceries and putting them on the floor. Because she could put them in the plastic bags for some reasons that only known by her.

I complained about putting my groceries on the floor but what she was interested in was that i should just pay. i then told her I'm not happy with her service. "ringing my grocery, put it on the floor and when i try to talk to her, she could not even said a word.

i then requested to see the manager and that is when she started pushing all my groceries aroung and packing them in the plastic bags.

I was so hurt that i even shed a tear, what sadden me is that Phumudzo did not show any remorse in her actions.

We had a discussion with the manager and she was given a verbal warning.

I will never ever in my life use Shoprite the service is extremely bad.

Bought a boerewors roll at ShopRite Bothasig. The boerewors was sour, smelling and had white work inside that look like they work fried (dead inside sausage).

I feel nauseous after eating a piece.

The manager (W Busby) and staff that assisted with the return was unapologetic except for the girl that fries the boerewors.

They admitted that the sausages were from the previous day that they reheated. I am sure that it didn't come out of a fridge.

This Complaint is to Whomever Has the Power to Change the Problem of the Deceptive Wording on the Packaging of this product, specifically: "without excluded food processing methods..." The problem is, you make it sound at first glance that this product was not made using these methods; where in reality of the words true meaning, these methods were not excluded from processing of this product. While you may argue these are so called approved methods, I and many others do not find these methods safe or healthy and do not want to purchase products that use such methods. Therefore, you should be Clearly Stating if such methods Were used or that this product has GMOS in it and Not try to Deceive consumers into thinking this product is non-GMO and organic. Also, All your products should be clearly labeled like your frozen vegetables which are not! Now I have to throw out these quick oats and the frozen vegetables my husband innocently bought and didn't keep a receipt for and I, nobody can afford to through away money but you are by using these methods which will turn away customers like Me! Now, I'm not writing for a refund, but rather, for a real change in the way this company handles this problem of using deceptive wording and undesirable GMOS and/or undesirable processing methods. The fate of your company ultimately rests upon the.. Consumer: If you don't give us what we want we will buy someone else's products. So you should think: what's important to us the consumer should be important to YOU too...
Thank-You, for seriously considering what is at stake here.
Wendy

On the 04/05/2018 I went to deposit R 3000 at Shoprite Checkers for my sister who stays in Uitenhage in Pier 14 - Port Elizabeth. Branch Till: 6276 on Till: 98 - Cashier 105 with Receipt no: 32. The time on the slip reads 10:49 am. The time I was depositing the money, there was something odd the cashier did and at the time I did not think much of it, she made me punch in my pin 3 times instead of twice, the first time she said something is not visible on the slip so I have to put in the pin again. On the next day when my sister went to collect the money in Uitenhage she was told someone already withdrew the money on the on the 4th, however, they could not give the details and told her that the person who deposited must go and find out. I went to Shoprite at Kenako Mall to make an inquiry, I was shown on the system that a male named: Simphiwe Michael Sibhozo withdrew the money on the 04/05/2018 at 11:40 am from Shoprite at Bethelsdorp. I was advised to open a case which I did at Mount Road Police station on the 05/05/2018, case no: CAS 93/5/2018. The detective in charge of my case informed me that upon her investigation there is a similar incident that occurred at Shoprite Pier 14 where the same male withdrew money amounting to R5000 at Kenako Mall - this was seen in a footage. Iwent back to Shoprite at Pier 14 on the 7th where I asked to speak to the supervisor who told me she cannot show me the footage but sees nothing odd on it when she looks at it. This does not give me hope that someone is attending to my matter or even willing to resolve it. I would like to request a FULL refund of the money I deposited, clearly Shoprite at Pier 14 is running a money scam ring - I would like to make sure no one is scammed this way ever again by the tellers who we entrust we our monies.

Today at 10h45 I entered the store to bought 70 mothers day cups to celebrate the occasion at our church. Manager Nathan Whitebooi refused the sale. His reason for refusal and I quote "I'm the manager and can make decisions on how much of a product a customer can buy." I refused to accept this. He informed that I'm allowed for only 2 cups. My right as a customer are violated by this manager.

I went to sebokeng plaza shoprite count to leave my clothes the lady from the shoprite count advice me to take my clothes with me after I purchase at shoprite at door security fight me asking who authorised those plastics I tried to explain he's started to fight and swearing and pointing fingers at me no supervisor or manage want to take charge the only people who help out was customer's I will never ever shop at shoprite they really need training all of them and I hate it

I've just received an embarrassing and humiliating service at Shoprite Checkers Golden Walk Mall in Germiston, I was treated like a thief after paying for the items I had bought. My only would be suspicion as a thief by your security camera official Phumzile Nene was fitting a jacket that you guys displayed in your clothes section for us consumers to notice it and probably make a purchase. So after they've realized the error was on their side they just wanted me to leave without any recourse, so I politely caused a "rau-rau" (pls ask a friend what a "rau-rau" is) like a "clever black" person and demanded my money back for the items I had already bought and paid for, as I felt Shoprite no longer deserves my hard earned money from a so called "thief" and proceeded to Pick n Pay just a few meters up from their store. Please train your staff to apprehend would be suspects with facts, not with allegations ! but I guess Shoprite Germiston will survive by loosing me as a customer, after all its only one customer mos, it wont change their bottom line, it would be just a drop in the ocean. please if you decide to take this post seriously by taking action, do not be punitive to your staff, but rather be proactive by providing more workshop and education in fact finding and treating consumers with respect and stop judging black consumers by how they are dressed up, as for me, adios amigo Shoprite, hello Pick n Pay. (NB:a friend asked, what was I doing at Shoprite in any case, it got me wondering)

Good day

Trust you well.

Please note on the 12 april 2018 I went to the shop to purchase party packs and only on the 15th the sunday I noticed that the pack of fizz sweets of which I had bought 2 packets were expired last year already in december and my concern is that it shows no stock taking was done since 2017? And the sad part is that I had given the sweets to the kids.

I'm so disappointed beyond

Today is 4/18/18 and I was looking online to hopefully find a cake I've been looking for. Unfortunately, the cake wasn't posted online on the website which is to no surprise.. Mostly all of the cakes are not online. So, I decided to call the store instead of chancing it that the store will have it tomorrow and wasting my time. I call, the automated system prompted me with the department listing and I selected 4 for the Bakery.. No answer. I tried 4 more times and no answer. I then thought, why not try to contact the customer service/floor manager for assistance.. When I tried, no answer. I tried 4 more times and no answer! Now, I'm livid! I'm at work trying to make sure a cake is there for my job and I can't even get the manager/customer service/bakery department on the floor. I then decided to try the Bakery Department again.. No answer. I said I'm going to keep calling them until someone answers.. and then finally after the 4th time again.. A guy answers. I asked him if they still had any carrot cakes in the store. He said hold on.. He will go and check. He came back on the phone and said yes. I asked him if I can schedule one for a pick-up tomorrow (4/19/2018), he said yes. Then there was an awkward silence as I'm waiting for him to ask me for my pickup information. He then says, breaking the silence, so tomorrow pickup, I said yes. He then says okay you're all set. Now, I am all confused. How does he know who is coming to pickup? He never took any of my information.. not even a phone number nor name. The only reason I called is because I always purchase cakes monthly from ShopRite and sometimes, they don't have this cake out and if they do, it's not always a full size cake. I am a faithful/loyal customer to this Bakery and the store itself and the customer service is RIDICULOUS! Literally on my top 3 for worst customer service! This has to change.. or I will take my business elsewhere. Customers don't deserve bad service. Just to remind you, I was only asking to place a pickup for one cake and when through all of this. This took up way too much of my time and I work at the front desk of a global company to play games on the phone. FYI.. The store address is 13 City Place, White Plains, NY 10601.

I was at shoprite kraaifontein and I must say the service was actually disgusting.I did not mind standing in the queue and I understand that it was month end and sassa and easter Sunday but if I am standing in the express queue for 10 items or less and a person with a full trolley is infront of me and I complain by the cashier and they just look at me like I am insane then I have a problem. When I get to the cashier and one of my items does not have a barcode she asks someone to get her a barcode but that person takes 30min and another person has to go and comes back to tell me that the price is not the same and still has no barcode and I asked the cashier Thobeka if the controller can't override the price I don't mind paying I just don't want to hold the queue up but the cashier gives me an attitude until I get on my phone to make a call and say I am going to lay a complaint then she calls the front end controller Bongiwe but mind you they still have a conversation in xhosa and says I am being a typical coloured until I told them just leave the juice so that I could go and spare them my typical coloured attitude but I will lay a complaint.I also work with clients and there for I understand the pressure but we must also give excellent service no matter where you work or who the client is do not judge a client by how they look. Shoprite does have low prices but that does not mean the service must be disgusting I am really disappointed and I don't think clients should be treated like that

The coloured manager at your shoprite branch is a racist [censor]! I also DON'T appreciate people trying to ram the religion down my throat either! I was looking through the marked down vegetables in the trolley when a coloured woman asked me if she could come past and at the same time this coloured man as well asked so I slightly moved for them to come past only for them to push me out of position from the trolley so they could scratch! So I told them they rude to push me out the way when they see I'm busy in the trolley. They both argued with me that they didn't push! e out of the way to which a little argument broke out and telling me they must pray for me! I then told them OK, its OK but this man kept on and was looking for an audience so I told him to shut the F up and I'm not interested in them forcing their Christianity on me and he kept on until this racist manager came to check me as if I was the one who started it! I will next time F her up if she meddles with her racist [censor] in what didn't concern her! The shop always never has stock of something when you go there instead of her doing her damn work!

Good day
My day started very well but when I have chosen to shop at Eloff street Shoprite it felt like a wrong choice, 17/01/18 at approximately 13:30 I entered Shoprite, with parcels at parcel counter the lady complained about her medical operations and so forth, I brushed it aside as I didn't want spoiling my mood by her attitude.
2 and half hours later I emerged with 2 big trolleys from underground floor 1 full and other just a quarter, we got to the cashier who was as pleasant and respectful, when she first started scanning our items she asked one of the staff to assist with packing she was ignored and eyed badly, later she asked a Mr that looked like a supervisor who without any authority asked the other lady to assist she told him that she is busy and hungry.meanwhile our cashier was very apologetic
It's sad in this day in age to meet such poor service and profiling of any kind, and I'm a long time customer buying from sister Shoprite liquor store where staff is generally friendly and mean business despite pressures of December holidays they remain positive and patient
Please do something about the attitude of that Shoprite it's bad for your brand and objectives
My tax invoice VAT no.was [protected]
Total amount spent R2535.61
Sincerely yours
Patrick
[protected]