Sonic Drive-In review: deceptive pricing 10

Hi there!

I am a regional supervisor for a southern-based Sonic Drive-In investment company.

We are also running this same special and I believe I can give you a little inside information that may help you with this claim.

The 5 for 5.95 deal occurs every Tuesday at participating locations between the hours of 5pm and 10pm. It is called family night.

A typical Sonic Burger is dressed as follows: Your choice of Mayo/Mustard/Ketchup or a combination or all three; Lettuce, Tomato, Pickle, and Chopped Onion. Every location charges extra for cheese. My chain has the price set at $0.50 instead of .40 but that isn't really relevant here.

The way the system works is all items are going to appear full price on your ticket and then you will be given a discount which the employee enters by pressing a key which is preset to discount the correct pricing.

I can assure you that what you describe above is *not* standard operational procedure to any extent. This type of procedure is against corporate policy and should be reported. You can report this by phoning the corporate office for the franchise owner, who most likely doesn't know that this occurred. A second option is to report it to Sonic's Headquarters by phoning 1-866-OK-SONIC. The call is toll-free. However, you'll get better results if you go to the store where this occurred and ask for the supervisor's number. If they are reluctant to give it up, be sure to mention this to the supervisor.

Hope this helps!

We went to get a couple of shakes for the girls last night. The price on the menu showed 3.39 for the medium so we ordered two medium strawberry banana shakes and then were told it would be over $9.00. I thought that sounded funny so I asked when we were given the shakes and it turns the 3.39 was only for vanilla and that you pay extra for each flavor so we paid an extra 40 cents for the strawberry and an extra 40 cents for the banana so it shake came to 4.19. I think that is a very deceptive practice and something pretty new as this did not happen the last time we got shakes here. I did say that I guess they had figured out how to cheat people out of more money and the girl seriously said that ice cream is really expensive, like I couldn't buy a gallon of very good ice cream for $4.00 dollars. We could have gotten a Jamba Juice for that price. We will not be going back.

Same thing happens at the Sonic in Camden, Arkansas and I agree it is very deceptive. I have had the same experience with their shakes and slushes, I wonder what you get if you order a slush and don't specify a flavor, would you just get a cup of ice? It is an unethical practice if not illegal, not good business at all. I would be more than willing to do a class action suit with others who are fed up with this practice.

I want to know why my shakes that are clearly on the menu board for 3.99 for medium size why i was charged .40 for adding strawberry when i did not add anything? They were both listed in plain sight under master shakes for 3.99 it says nothing about you being charged anything else. This is wrong in so many ways think about all the people that does not look at their receipts i was one of them until tonight and we should own sonic with the amount of money we have spent on their shakes in the past. So here it is think about how much extra money they are taking from people from every sonic out there from people that have no clue what is happening. I will be holding on to my receipt because this has to be stopped one way or the other. We all need to put a stop to Sonic taking our money without our knowledge!

Today, 7-13-16 at Store #1760, I ordered a Super Sonic cheese burger w/mustard and a Chicago dog combo which included a medium French fry and a medium drink. I was told that it would be $11.89. When my order came, I paid and was asked if I wanted my receipt. I am not always given that option and normally don't care. Today I said yes. While eating and looking at the receipt I noticed that each item was listed and priced individually. Burger $4.49, Chi dog $2.39, FF $1.89, Drink $2.04, plus tax $1.08 equals $11.89 as quoted. Upon looking at the menu screen, a Super Sonic Cheese Burger was $4.49 and a Chicago dog combo was $5.79. That plus tax of $1.03 should have been $11.31. That is a difference of $.58 which isn't much. To me the principal here is the issue. I have no problem paying the posted price but why total it up in such a way to charge me more than the posted pricce. When I complained, a car hop asked me if I wanted a refund or the difference. I said the difference. She offered me $.25 saying it was the difference in tax. I told her to keep it, that they apparently needed it worse then I did and left... I know they sell many many deceptive priced combo's.

The issue here is not the price for the food, but the deception on the consumers...Of you advertise a certain price that's what I expect to pay. I have never stopped to check my receipts but after reading this...I will. If everyone stopped eating out ...gosh that would put alot of people out of a job SMDH.

I have an issue with my local sonic as well in their deceptive advertising practices. So Tuesday nights are half priced burger night. My wife and I like a good burger and sonic does well in that regard, so when offered for half price it definitely motivates us to hit the local sonic. Well, Twice now in the past 6 weeks when going to sonic and ordering our burgers, they have charged us full price. Normally we don't catch it right away as we order other things, but when looking at the receipt I have caught this twice. And the real irony, the advertisement for half price burgers IS PRINTED ON THE VERY RECEIPT THEY GAVE US FOR OUR PURCHASE! When calling the local sonic and speaking to the manager, I am treated dismissively and like its my fault. One told me it was my responsibility to make sure that im only being charged half price and the other reminded me that the promotion was only good after 5pm. I called after 8pm and had left the sonic less than 10 minutes before. I also sent Corporate a complaint both times, to receive a non reply email stating that they were sorry my visit wasn't up to my expectations and they forwarded my complaint to the location. Ive already complained to the local sonic myself! Our previous visit was also all kinds of messed up, with us receiving 3 different totals and then getting the wrong food. I finally just accepted whatever they handed us and drove off.

I patronize the Sonic in my town and today was the last time I will ever go to any Sonic again. I went for lunch and waited almost 30 mins for my food, like a usual thing. Not only did I wait for food at a fastfood restaurant for 30 mins, the food was disgusting. I ordered a BLT combo which it clearly states that it is $5.89 for a combo but they charge me more than the menu says. The lettuce on my food was brown and soggy and the tomato looked like it sat for months before they placed it on my sandwich. I do not ask for much but my gosh, this has been a common thing for this store. I have had patience and waited for more than 20 mins with no one in line, for my food there before.What is the issue here? Why can't you get your act together at this location. FYI...Do not go to this Sonic! They are terrible all together. Service, food and timing and whatever you do, do not go there for lunch because you will be late going back to work trying to acquire your food. Englewood, Oh location...