Sonic Drive-In
Reviews and Complaints

I ordered a cherry COKE slushie tonight. I get a cherry slushie. I tell the drive thru lady that I ordered a cherry coke slushie...she responded...I put some coke in it...you cannot see it. I drank more...and looked at the receipt...which said cherry slushie. I told her again, I do not believe there is any cherry in it. She grabbed the drink and said, "how the hell would you know?" I asked to speak to a manager and was told there was not one there, but another girl came to the window. She then asked for more money because a cherry coke slushie would be more and admited that there was no coke in the slushie. Apparently I offended the first lady for asking to her to add coke? I know this isn't as bad as the other stories...but since I always have bad service at Sonic I thought I would report this incident. And alas, this is my last cherry coke slushie.

we went to the sonic on fm700 in big spring texas, owned by mike aubbasab[not sure of spelling], i ordered a #2 with bacon mustard no veggies'2footlong cheese conies an order of french fries and a med.coke.the young woman on the speaker was interupting me so i wasn't sure she got the order.when i got home we had 2 very cold footlongs, a double meat cheese burger that was cold and the bun had never touched the grill, an order of frie that didn't spend but 3seconds in the fryalator.they were all cold.if this had been the first time, ok. but it wasn't . we quit going to the sonic for over 6 month because of this same thing .i called each time and always the same we'll take care of it but still the food is terrible.their not cleaning the spickets on the soda machine the cokes taste it too. maybe you can get someone to listen and fix these things. thank you cindy & mike seely

I sat with my child and my two nieces for over 20 minutes before re-calling and asking for a time estimate, and they told me THEY COULDN"T give me an estimate and they were short handed. I figured busy Saturday night a teenager called in, so I waited . What could I really do I had already paid by debit, and figured maybe 5 more minutes. After 50 MINUTES, I re-called and asked again for a time estimate, cause we have been waiting so long, and other customer (who had arrived and ordered after me) had gotten FOOD orders not drink orders. They told me again no estimate on time. I demanded for either my food or a refund on my order. I really wanted the refund but the kids were ready to eat, and were getting unbearable. We were NOT told sorry this time, only that they were behind and would have it right out, with a matter of fact tone. At an hour and 10 minutes I got tired of waited and called the Sonic Hotline, and had time to have a 15 minute conversation with a rep. who was kind but not real helpful, I was told they would look into it, and would call the manager, and at 1 hour 30 minutes I called again on the terminal the someperson said and I quote " I can't take your order, our system is down and we are closing early, good bye" . A minute or two after that a I get COLD FOOD and half my drinks. I told the carhop, I've waited an hour and a half I demend Hot Food. She took back the food and a car pulled up 5 spaces down and got they're order taken after they said they were closing. within 8 minutes of telling the carhop I wanted hot food she returned without my drinks, I waited another 5 minutes for my drinks. So, I lesson for all don't go to the Beebe, Arkansas Sonic and if you do, don't pay before your order unless you are willing to wait forever or lose you money!

Damn right sue sonic them fuking ### put slime in my two btchs snot in our food

Well I went through the drive through and ordered a $2.39 Sonic Blast they tell me $3.15 I get to the window questioning this and they tell me it is $2.39 plus .50 more for the toppings I mean WTF when did the toppings cost extra I could see if I asked for extra which I didn't...They act like I'm an idiot for questioning this...I guess I'm still a little p'd over waiting 35 minutes for a coke yesterday and had to call 3 times on the PA after I seen people come and go with their orders...I usually like the food at Sonic...but there are more choices...

I think it was your sonic. The sonic here in NC, has great service. And the food is awsome.

The Sonic Cheesecake bites are such a rip-off! It was $2.10 for THREE bites of nasty tasting stuff that inedible. My kids even spit them out. My son says " Don't ever eat them, they'll always be crappy!" We were so disappointed in Sonic for the rediculous price and the horrible excuse of a snack. Sonic should be ashamed.

I could not agree more ! The one of Ft. Worth Ave. and the one on Ledbetter and Hampton have the most worthless idoits working at them. Especially S. Fortenberry on Ledbetter, she is the manager and is totally out of control! I will NEVER eat at either one of these places so long as I live!

Bus 287 sonic sucks ###! Sometimes drinks are ok!

It the only real thing they got!

I ordered a cherry limeade from sonic. Drunk the drink, took top off to pour my water over the ice and there was HAIR all in my cup!

I would like to leave a complaint on a manager at the Ocean Springs, Ms Sonic (Christy).. I have just found out that she has been bringing her child to work with her.. Im am sure that would be against their rules.. It also seems like that would be neglet since she is getting paid to work and would not be properly able to watch her child..

Well Pierce, I hate to break it to you, but the official coupons do have it written on them at the bottom. It says "Not valid in conjunction with any other offer". That would include combo purchases. For instance, if you had a Buy One, Get One Free Regular Sonic Burger coupon, the burger you pay for cannot be used towards a combo when you use the coupon. It has been this way for many years. Some managers make an exception there. However, Sonic technically doesn't permit it. Also, the coupons say "Valid only a participating locations" meaning they can deny the coupon at any time for any reason. Lastly, who in the world considers any type of hotdog (even a coney) a sandwich?

Definitions from www.merriam-webster.com-
Sandwich: two or more slices of bread or a split roll having a filling in between
Hotdog: frank heated and served in a long split roll

Lay off the employees dude. At least they are working and not using your tax dollars to buy their groceries.

I want to file my own complaint about a Sonic in Augusta, GA. Friday I went to the one on Mike Padgett Highway. The people there told me that I could not use a coupon in conjunction with another coupon. If that is the case, it needs to be written on the coupon. I tried to order a free onion with a buy one get one free coney dog. I have been able to do this in the past but now I am told that I cannot do this. I have complained about the service at this particular restaurant before. The cashier told me that this coupon could not be used on top of another coupon and that a coney dog is not a sandwich. If it is on bread it is a sandwich no matter what category your menu has it listed under. She also told me that they are under new management and that the old manager would let you do that but the new manager would not. I had also order a hamburger for my daughter. The lettuce was wilted and fell out of the bun when she was eating it. Also, I paid for the onion rings that I wanted with the coney dog. I got 5 onion rings for over $2.oo. I can buy an onion and the mix to make onion rings for that much. I have a nephew who worked at another sonic location who was let go because he wasn't "fast enough". Everyone who were high school students were let go for the same reason. The only kept on was a high school drop out who could work whatever hours they needed him. If this is the requirement for being hired, then there should not be anyone there at all.

Houston, TX 8600 Block of Westheimer.

The service was unprofessional, slow...and I drove off waiting after 14 minutes. I ordered 2 grape Route 44 Slushes----AND THERE WER ONLY 2 CARS IN THE PARKING LOT. I buzzed in to re-order and some guy talking really really fast confirmed he had my order...then he hung up the speakerphone. I drove off.
This location is slow--dirty and that was my second visit. The prior visit I orderd the same but the slushes were drink consistency. I wanted the THICKER slush consitency, not the drink--which I think they made. The guy argued they were the slushes. I didnt agree. I asked for a credit and it took them 20 mnutes to do that. I'll never there again. I hope they change personnel.

You guys need to worry more about tipping these poor girls and filing complaints either with 1 800 number or with the management. If youd dont like the food dont eat there. If you have a bad experience dont leave without having it corrected.

The manager at the Jennings, La location always fixes the mess ups and tries so hard to make up for the mess ups. But you guys blame the car hops and there is a turn over because they work for tips. If you dont tip them, of course they will quit. I would too. The manager is too nice to fire anyone. Thats the reason for the turn over. If you cant afford to tip the car hops go to McDonalds or Burger King or somewhere that the employees dont work for tips. They walk all day to many many cars, giving you good service, they dont make the orders but get them out to you as soon as they are available to be delivered and you sip your drinks and cram your faces while they are still walking trying to make tips and get not even a dime from more than half the people that get a good meal and good service. SHAME ON YOU! At least they are holding a job and not living off the goverment...or maybe they are because you cant scrounge a dime or at times even a few pennies to tip them. TSK TSK TSK. America is over weight but thanks to you all, the car hops at Sonic remain thin. The less you tip, the thinner they get. LOL...start tipping.

I am so sorry that you guys have had such a bad experience with sonics and sonic employees. I have worked at sonics off and on for 8 years, (mainly a part time job to supplement my income) the sonics that i have worked at have always been of the upmost caliber and treat their customers with nothing but respect. In the stores I have been in we strive for excellent customer service, I know my regulars by name, and if orders do take a long time because we have a crazy rush I make sure that they are compensated. Again I am so sorry!

what you dont know waxahachie sonic thinks they can deep fry any thing thats right burgers hot dogs bacon even grilled chicken this is all after 5:00pm and when i complained to our management they cut my hours

I agree with everyone. The sonic here is awful. I don't even eat the food anymore. It takes them 20 minutes just to take the order. I used to go get drinks and the last time I went I ordered a Java chiller. When they brought it out it was so melted that it was like drinking melted ice cream. They didn't evn bother to put whip cream on the top. It tasted terrible. I am never going back!

i am very highly upset with all sonics because it never seams to fail that when i order my food they say it back right and put it on the recet right but yet the food is ALWAYS, ALWAYS, ALWAYS wrong im geting tired of all sonics not doing there job right they need people in there that know what the hell they are doing if not they will keep losing people cause this has happened way to many damn times to make anyone ever happy i try and try and try to give you all chances after chances but it dont work yes you all corect it after i bring it to your alls attition but it should be right the first time 99.9% of the time but not its wrong that many times get it together ALL sonics or im done with you all and i will be sure to let others not to go there and you will go down hill with business...something seriously needs to be done

That was rotten how she done that. The carhop that is.

Yes working any restaurant is stressful.You come for food not for some kids attitude.

As a Chef I can tell you not all are cut out for the pressure of food service. I've faced tough critics, customers, heck even my wife :D. But I didn't take it out on my guest. Instead I become nicer. Just smile and go back and take out my sharp knives and chop onions. (Good excuse to cry :D)

No guest should be treated rudely. Sometimes you have to be firm, but it can be done with kindness.

Not all Sonic crew members are rude. I worked with some back in the '90's when I was in high school that was really polite and professional. Please don't let this spoil your attitude about all Sonic's Drive Ins.

I worked at a sonic for a year and half. At the sonic I worked at, treating any customer even remotely like that was grounds for immediate termination. The job was relatively stress free I might add. It was there for all of us, but it was never that bad. And my local sonic (not the one I worked at) screws up my order nearly every time I go there. Just depends on the sonic, and whether or not the people who are taking your order are willing to do their job.

I have worked in a fast food restaurant and I do know the stress it can cause. People are hungry and want food right away. If you are having a bad day STAY HOME. If you can't handle simple customer service STAY HOME. People want to order food and they can choose where to spend their money. THE CUSTOMER IS ALWAYS RIGHT! No matter what. Sounds like "MICKY" needs more training. If she can't handle simple orders she should be fired. The restraunt business is very demanding and it sounds like she can't hang. Customers don't care about your problems they just want their food minus the tude.

Sonic rocks ! Any one could be having a bad day... I'm sure all of you ppl who take your sweet time and ask stupid question have also had a bad day before . you'd be lieing if you said you never have...

As for stupid questions... There is no such thing as a stupid question!

I feel you did the right thing. People there need to be slapped across the face!

Not only is she angry with the fast food industry employees, she decides not to tip either. I sure hope she never comes to any restaurant I work at and sit at my table. If I look at her wrong she may not leave me a tip. Geez, the person kept a few pennies from her change - why is that a big deal, you should be tipping anyway. But your solution - just stop tipping?!? Nice! After that I'll call the kids stupid. You gotta love some folks I tell ya.

Well Tracy, what I'm trying to figure out is what was need of prancing into the restaurant and demanding to know who the person was who took your order. To me that sounds combative. What were the plans, once you found out who it was, belt them?!?!? People in the fast food industry are here to serve, furthermore you do not pay their salary, the company and uncle sam does. Just because you've had an unpleasurable experience at the restaurant doesn't mean everyone does, so 1 less customer won't hurt any, there's always 10 more waiting in line. Maybe you should calm down and take a Xanax for your anxiety.

Kri and Amber

Fast food employees just like you are the reasons I hate Sonic. There is no lobby! It's an outdoor eating area. The menus on both sides of the vehicle are confusing. The speakers never work well, they never get the order right, we never get condiments (I've had to go inside where it says employees only) to get ketchup. We are even ripped off of our change from our orders, so I quit giving tips. Let the guy or girl (no roller skates where I am) keep the nickle - saves me .45 to 1.00 for their tip.

If Sonic would put small medium and large under all their drinks, maybe we wouldn't ask "dumb" questions.

I worked in several fast food restaurants and the stress you mention is just not there. Simply put, you create your own stresses if you are stressed. You kids just have too much time on your hands and don't have the right attitude to wait on people, so go get a better education and get out. Customers pay your salaries not the other way around. Without "slow" customers who ask "dumb" questions, you would not have a job. Stupidity is rampant among the kids today.

Those of you who have never worked a day in your life at a fast food restaurant have no clue how stressful it can actually get. Especially when you have customers harping down your throats about how 'this happens every time' (even though it doesn't, they just want to complain), and they sit there for minutes trying to decide what they want. That's why there are stalls and a lobby, so you can stand there and figure out what you want so the employees don't have to wait on you to make up your mind. Granted, 'Mickey' should not have been that rude, but you should also have the common sense to know that a sonic size is rather large.

And to Rachael: Just because it's being advertised, doesn't mean it's going to be in your town. Commercials are broadcast throughout a selected to every customer based on that televisions schedule. So, if you see that commercial at 4:15 PM, everyone in your selected area that is watching that same exact channel is also going to see that exact commercial. So, which ever one of those selected areas you happen to live in obviously did have a sonic. Even if it was 88 miles away.

Not every Sonic has rude and hateful employees. I'm actually really nice to customers. Some of them piss me off too though because they do take forever or they do ask the most ignorant question. So, if an employees does happen to be rude to you, maybe you should ask yourself if you are taking your sweet time to order or maybe if you just asked a completely dumb question. Look at the menu before you start freaking out on employees. That's what it's there for.

The store in Texas, Dickinson Hwy 517, does not post their hours . I do love the burgers but and ready to go to Whataburger or McDonald for my burgers. I went about 2 weeks ago and asked for a #2 and ended up with burgers with no veggies. You have a problem with the people you sell frans. to for are making sonic have a bad name. Your ad 24/7 but I went tonight at 10:15 to get 5 for 5 and they were closed. With no posting of their hours I would pull their frans. for they are giving Sonic a bad name.

hi i would like to make a complaint about a general manager at the sonic my wife works at. My wife has worked at sonic in cedar park for a few years now and has recently started school in San Antonio she works at the sonic at Dezavala and I-10 the general managers name is Tracy. she always comes home complaining about how rude Tracy is to everyone there telling the employees if they will not roller skate then they need to run she snaps at employees she is just really rude and demeaning to people. My wife has done plenty for sonic in the past and does not deserve to be treated like this neither does any other sonic employees.

Thanks,
Kevin.

By the way, typing in all caps is as rude as the post is.

The company that mystery shops Sonic is Quest for Best which you can look up on Google. Jump through the hoops and you can be a Sonic mystery shopper and help make sure they do things right.

wow! after reading the previous post, i can gaurantee i will NEVER visit a sonic again! first of all, you dont EVER talk to customers that way. second, after my friend starting work at a sonic recently they actually got MAD at her for washing her hands after handling raw chicken. I personally worked for a sonic for an hour once, but after the manager asked if he could watch me change clothes and grabbed a coworker's breasts, i walked out. In my opinion, sonic seems to be a dirty, lazy terrible company, especially in columbia missouri! and i have copied and sent your post along with your name to the sonic corporate office. i think they should know the level of maturity they have working for them.

FIRST OFF, YOU SHOULD NEVER RUN TO THE CORP. OFFICE, DO YOU KNOW HOW MANY PEOPLE DO THAT? DO YOU THINK YOU'RE THE ONLY ONE? THE FIRST THING YOU NEED TO DO IS GO TO THE SONIC YOU PLACED YOUR ORDER AT. (GO MEET THEM, FACE-TO-FACE) FORGET ALL THESE DAMN EMAILS AND PHONE CALLS, YOU'RE NOT THE ONLY ONE CALLING. & SECONDLY, PERHAPS WHOEVER WENT TO SONIC TO PLACE THE ORDER DIDNT KNOW HOW TO ORDER CORRECTLY. JUST SO YOU KNOW, WHEN YOU ORDER A BURGER AT SONIC. ALWAYS, START OFF BY SAYING I WANT A... CHOSE ONE OR MORE OF THE FOLLOWING: "MAYO, MUST OR KETCHUP"...NEXT SAY "WITH CHEESE" OR "WITHOUT CHEESE" ...AFTER THAT SAY " WITH/WITHOUT ONIONS, LETTUCE, PICKLES OR TOMATOES"... WE AREN'T LIKE ANY OTHER RESTAURANT THAT AUTOMATICALLY PUT MAYO & MUSTARD. WE WANT TO KNOW WHAT THE HELL YOU WANT IN IT. WE'RE NOT PSYCHIC. SO DON'T START ORDERING BY SAYING... " I WANT A HAMBURGER WITH NO ONIONS NO BLAH BLAH BLAH..." BECAUSE WE HAVE TO MEMORIZE ALL THAT YOU HAVE SAID AFTER "HAMBURGER" THEN INTERRUPT YOU BY SAYING " MAYO, MUST, OR KET?"... SOUND FAMILIAR? & TO BE HONEST, SOME OF US WORKING THERE AREN'T SMART ENOUGH TO MEMORIZE. THIS IS JUST A "LET YOU KNOW" AND I'M DAMN SURE 95% OF THE TIME, YOUR BURGER WILL BE MADE CORRECTLY.

... IF YOU DIDNT ORDER A BURGER, IM SORRY. BUT WHEN YOU PLACE YOUR ORDER, 90% OF THE TIME, THEY WILL REPEAT IT BACK TO YOU, OR YOU CAN EVEN ASK THEM TO DO SO. IF YOU JUST SAY "YES, THAT YOUR ORDER IS CORRECT" AND NOT EVEN BOTHER LISTENING WHEN THEY'RE READING IT BACK TO YOU, THEN ITS YOUR OWN DAMN FAULT... OKAY?