Sonic Drive-In
Reviews and Complaints

incredibly rude manager. the microphone and speaker at the patio menu order kiosk may not have been working properly so the guy taking the order started yelling at me to tell him my name. he had to interrupt me giving my order so he could get my name. he couldnt wait till I was finished with the order. he said it over and over "your name, your name, your name, tell me your name". he was obsessed with it. there were three customers sitting and standing around so it wasnt like the order wouldnt get to me. anyway, after the insulting tone and insistent repetition of "your name" i called him an a-hole so he came out to confront me. turns out he was just some dopey punk kid but because he was the "manager" of the moment - and was obviously overly impressed with his title and heavy responsibilities - he felt he could push me around. and when he realized that I wasnt intimidated by him and was having none of his BS, he called over the imitation, wannabe, toughguy, nazi ss-copycat hasbrouck heights cop who was sitting in his patrol car in a blocked drivethru lane (this sonic is on rt 17 north which is under construction so they need a cop there to direct traffic) who felt, when i tried to explain myself, that I was "raising my voice to him" (the thin-skinned cop) and that I should leave. I didnt say another word and left. Note, I didn't go inside the building, I was on the patio, the "manager" came outside to confront me while I'm standing there with my 11 year old kid. So it was all BS but I left and my kid went empty-handed. he was the one who wanted to go there after all. The good news is that I called the sonic help line and they took my complaint and seemed very sympathetic. we'll see if there is any response. As for the hasbrouck heights cop - get over yourself - you're just directing traffic, not saving the world for democracy. although considering what these local cops make they are probably justified in thinking that all taxpayers are rubes.

Me and my daughter went through the drive in like I do every day to get one to two cups of 44 cup of ice. I love the ice there. Well I was right next to the window the girl did not even try to hand the cup to me I had to reach into the window myself . I then had to open my truck door to reach in more to get my cups. I turned to my daughter and was talking to her and said I guess she can't reach out more. Then she pops off what did you say. I told her I was not speaking to her I was talking to my child and she just kept running her mouth. I told her to just give me what I paid for so I can get out of here. Well I went like always to get ice I have all week I get to my work then this girl comes in I didn't know at first who she was. She had followed me to my work my coworker ask what was the problem. She said you'r friend does not wave back at me when I wave to her and I gave her the finger. She was told to leave but would not my coworker kept telling her you have to leave she told her if she did not go right now she was going to call the cops the girl kept running her mouth off so Britt picked up the phone after a while she left. She had now right doing that I could go and tell her boss that she makes customers get their own stuff but I did not because times are hard and I dont want anyone to lose their jobs but she came to my work like a crazy ### if I lose my job cause of her I will make for sure she will lose hers and make it hard for her to get another job. They have lost more than 20 coustmers due to her and I will get even more people to stop going to eat there.

Hellpp mee! Hello everyone! My name is ashli auguillard. I'm a junior in high school and just made 16 this summer, so I got a job at sonic drive-in in june. I've been workin great there! I get an averagr of 60 dollars in tips a day and have many regular customers who enjoy my service, but it seems that my positive attitude and innocense had been taken advantage of by the managers there. The store manager is the mother of 18 year old steven who's a manager, and he's datint misty, another manager there. Steven is very unprofessional. He poorly greets customers with his shirt at his knees. He and misty would constantly discuss their sexual affairs at work. I'm only sixteen but I know that they don't follow correct procedure. They always mess up my check and i'm left waiting till the next paycheck to get the previous paycheck. They constantly close the store from 5-30 minutes early. Lately i'd been coming up short with my money every day, so i'd have to give up my tips. Something's crooked about those people because i'm not the only one who's been having this problem. One employee even told me that I was blind if I couldn't tell what was going on. A couple of days ago steven threw cheese at me and I was fed up, so I cursed him out. He told this to his mother but hadn't mentioned him throwing cheese at me or calling me a "hoe." I was fired. Everyone at work was surprised and mad. I help everyone with everything and keep their spirits up. I'm an amazing carhop and have a 4.0 gpa at school. I just don't see why I was fired for cursing. They curse all the time with all employees. Plus, misty cursed everyone out then quit, and was given her job back by the store manager [mother-in-law] within a day. It's because she's the store manager's son's girlfriend. There are many worse problems that involve legal matters that go on with this place. I don't know what to do. It isn't right. What professional company do I complain to. Help!

a new manager has just came into sonic as (general manager) jason blagman (white man) who has 3 years of manager training who ios being trined by thaduus toney(balck Macn) who has been there at pratt location for 12 years. The area manger(nancy grissom) is bearly there, Employees have had may comlaints about there hours an have been made plenty of promises nothing has been done about cut hours but they put an now hirirg sign outside the building and have hired at least 8 or 9 workers since. The worker being trained have more hours then people been the 2 to 3 years and they send us home early from work saying labor rates are to high but are still hiring.Everyone who is white has 20 + hours and anr ranking 40 hours a week as carhops. ### manages who are white are getting 50+ hours a week.Black carhops rank 20- hors a week, and black ### managers are ranking 40- hours a week something has to be done. No one is able to mantain a lifestyle with hours like that this week the gave 4 out of 5 balck employees 7 hours for the week. People with the mopst cut hours have childern and have bills and are unable to make end meet and with the ecomony the way it is there is no way for you to find work immeditley.

order a large orange cream slush - extra cream - extra thick - when brought out was not as I ordered - waitress was rude - said it was right, they did add extra cream - after all it is a slushie. The slushie was watery - there was no extra cream - i am tired of the seervice from this location - used to get a straw and spoon, because they used to be thick - a customer is entitled to receive what they asked for and paid for - this location has gone downhill - I called manager at the store and she could of cared less - did not even give her name - when I asked for manager - reply was this is she - never offered to correct next time we were in - guess one less customer does not matter to them - but word of mouth to others will mean more customers lost.

I went to Sonic to get a milk shake. When I walked in an employee was standing with her back to the counter talking to another employee. Employee #1 glanced at me then walked away never acknowledging me. A short time later she returned, still not saying a word to me. When it became apparent that she was not walking up to the counter I just told her I wanted a milk shake. Up to now she still had not said a word to me. She went, made the shake and came back, rang up my order and said "$2.04". I gave her the money she handed me the shake and walked away. I said "thank you" and left. I think it is very poor customer service not saying Hi, Good-bye, Thank you, kiss my...

On 7/12/09 I vistited the drive thru at sonic.
I placed my order and then waiting to get to the window. When I pulled up, the lady at the window (Glenda) handed me my route 44 cherry dr. Pepper but the lid was just barely on! The drink went all over me, and every where else ~ all the way to the passanger side! My blackberry was charging in the back of the cup holder wich was now submerged in 2"of soda! Gledna ~ just shut the window! She did not even apologize once! She gave me napkins ~ only after I requested them.
I pulled around and went inside. I asked for a manager, and after waiting almost five minutes a lady named ely came out to see me. I explaind to her what happened and that my phone was no longer working and she just told me to hold on. She came back with a receipt with her manager's number on the back. Wasim [protected]. I asked her if I could use their phone to call him. After a few minutes she brought me a phone but the call would not go through. It sounded like it was off the hook somewhere in the resturant. So I asked if it was off the hook or something. A few minutes later ely came back out and gave me someone's cell phone. I tried and trid to get a hold of wasim, but I only got his voice mail. I could not leave him a message at the time to call me back, because my phone was not working. I asked ely if he had another number and she said,"no, he does not have a house phone. Only a cell phone."
Not once did I get any kind of apology! I went home and went to my neighbors house to use their phone and called wasim again and again. 5:20pm, 5:30pm, 5:40pm & 5:43pm. I left a message for him to call me back and left my friends phone number. Here it is the next day, and he still has not called me back. My blackberry, my memory card & my charger are all fried! I cannot believe the amount of unprofessionalism that I have had to deal with!
~ upset in palmer tx

I have every reason to believe that a 13 year old is working for tips in uniform and all at the lexington, oklahoma location. I know that is illegal and thought that you should know and address it and take care of the situation. I believe that the 13 year old works nights with her mother. I do not know how they got it to where the 13 year old is working there but they do. It needs to stop, its not right! Please take care of this situation and thank you

Thanks,
T. M.

I was mistreated at Sonic located in Hasbrouck Heights, NJ- I felt that the security guard singled me out b/c I was ASIAN!

On June 28th, 2009, my husband and I decided to visit Sonic located in Hasbrouck Heights, NJ. We were so excited b/c we always wanted to try Sonic and get the service at the car spot. The wait to go into the Sonic parking took us about 50 minutes, there was a police officer there to assist with the traffic since it was off of one of the major Highway. As soon as we got into the line waiting for the parking spot, we were told by this big security guy named "Dave" that we had to use the drive thru. We explained to him calmly that we waited on the long line to experience the "sonic car spot" service. He tells us that he was told from the inside that people had to start using the drive thru, so we had to move to that line. He wouldn't give me a choice to wait on the line for the car spot, so we moved to the drive thru. The car right behind us got into the same argument but that guy to stay on the line! I got angry so I got out of my car and ask to speak to Manager to one of the girls that work there. As I waited for the manager to come out, I was literally shaking b/c of what had happen to me. I looked around, and there wasn't any Asian working there or even there for the service. The big security guard comes to me, all I said was I want to talk to you manager, and he had the nerve to get the police officer monitoring the traffic!

The office made us leave, so I yelled to the security guard "Dave" YOU ARE ONE RUDE PERSON! Then turned around. I saw that the manager was standing out side so when I started to go to him, the officer told me to leave again. The manager didn’t even ask me if anything was wrong but walk back inside. I didn’t even get to talk to the manager and when I got home to call the corporate office- all they did was take down the compliant and said someone will get back to me. It’s been three weeks already. I have not received any calls from either Sonic or the corporate office. I have been telling everyone I know not to visit any of the Sonic. I felt humiliated when they told me to leave. I felt that they were racist towards me because I was Asian and I was singled out to go through the drive thru without a choice to remain on the car spot line.
I would never ever go to Sonic- and I hope everyone in the world knows how rude and unprofessional they are.

I have had numerous problems with this sonic. A few months ago we went through the drive through and saw one of the workers working with food in the back, with a small baby on her hip. She was preparing food with a baby in her arms !
Today we went through there, and ordered 3 chicken strip sandwiches. I ate half of mine, and when a piece of chicken started to slide off the bun, I opened it to fix it back, and found 3 small pieces of hard black plastic on my sandwich ! One was the size of my pinky fingernail. God knows what I ate, as I had already eaten half the sandwich, and my children also ! how can a worker not see that they are putting harmful items on a sandwich, OR, was this done on purpose ?

When placing my order I specifically asked for one ranch dressing dipping sauce. I like this with my oinon rings in which I ordered. When I received my order it didn't have any ranch so I pressed the order button a second time to ask for it to be brought to me by one of the car hops. It was like 20minutes later when I started getting irratated. I started to ask one of the nearby car hops to please get me a ranch when she told me to press the button for it, I told her that I already had and then she said, " well then I guess it will come to you eventually." What else was I suppose to do? I had been sitting there for a while already and mow my oinon rings were cold. So I left. I know it sounds silly but it was very aggravating and to be completely honest it wasnt the first time.

I ordered two number one's today. One was with cheese, one no cheese. I was charged for the cheese, but I didn't get it on my order. Both orders were cold. I called to talk to the manager and a girl who answered the phone said that they were to busy for him to talk. I told her that I wanted to talk to him anyways, which I did. They have made mistakes on my orders before, and I just wanted them to be more careful on filing the orders.. Thank you. June 23rd. Mary bussey. [protected]

I ordered a Rt 44 Sweet Tea from the local Sonic Drive-in at Superstition Springs in AZ. I'm extremely upset about this because I'm driving in a nice brand new 2009 Chevy Avalanche with a pristine, off the factory line interior that had not even one speck of dirt on it at this point. The person who handed me my cup had wrapped a napkin around it which made it hard for me to notice that it was leaking. There must have been a huge defect in the cup because when I took it out of the cup holder, that little napkin band-aid that the ignorant employee slapped on there gave way and the entire cup split in half, leaving my beautiful new truck interior covered in a syrupy brown mess. I was also soaked but I didn't care so much about that, I'm easily washable. My truck isn't so easy to clean all of the upholstery, floor boards and console. I have to spend all this money to get the interior cleaned and I am royally PO'd. I'm sure if their employee wouldn't have wrapped a napkin around the cup they obviously knew was leaking and defective, this wouldn't have happened. I didn't think much of it at the time since employees often wipe off the cups or hand them to you with napkins. On top of all this, I call the store this happened at and their manager was rude an unapologetic saying they are not responsible - and trying to call their 800 number to reach someone at corporate has been a nightmare as well. The phone rings once and goes fast-busy. I will continue calling and sending letters to corporate until I get someone to listen to me and my cleaning bill paid for my brand new truck. Otherwise I am going to post this story everywhere I can and at [redacted], so everyone knows their stance on this situation; if the employees give you a drink in a defective cup don't expect them to give a damn about what property they ruin. Anyone who gets a nice new car they worked so hard for should be able to relate to how upsetting this is. To have your spotless new car interior wrecked by a wage slaves carelessness, and adding insult to injury the manager doesn't give a damn and you can't seem to get a hold of corporate.

My husband and I used the drive through to order two drinks (1 large vanilla coke & 1 small slushy drink). We ordered and drove around; there was one car in front of us so we were sitting with a plain view through the glass door entrance/exit into the drive-up area of the building.

I watched as a lady inside put our two drinks down on the counter top then she set another large drink in front of our drinks. Well, the fellow that was manning the drive-up window was waiting for food to come up and he picked up both the large cups right as the lady came back and was holding them up as if asking who the drinks goes to.

Well, needless to say he had picked up our large drink and another large drink and now the cups/contents were mixed up so the lady took the lid off of one to smell it than handed it over to the fellow to take a swallow in order to figure out which was which.

Now, I'm no lip reader but it was very clear what their conversation was and what they did to figure out their mistake of mixing the cups/drinks up. I sat there and watched this take place, frozen in horror that they would actually do a taste test on a customers drink.

I got out of the car ( I am not afraid to speak my mind), opened that glass door and told them I saw what they did with the drink and that I didn't want it or the other one and I would be reporting them. The guy's mouth just hung and the woman was looking at me with a frown but they knew they were busted.

I will never eat at or be a patron of this restaurant again and this experience has made me think twice about eating out at all. Our 4 year old daughter would have been drinking out of that cup and we all know some of the diseases we can catch from others through saliva. This is truly frightening!

We have been lambasted recently with commercials featuring two white "men" that are degrading to men in general and white men in particular. These "men" are assumed to be parked at a Sonic seemingly about to have an orgasm over whatever it is they just bought. Such behavior is demeaning.

Commercials are generally effective if they make people want the product and or want to be like the people in the commercial. Needless to say, I do not want to be like them.I am to the point I immediately mute the tv each and every time I see the commercial begin. I am near to the point of boycotting Sonic until such commercials are pulled. I realize such a large corporation will not miss my little bit of business but I protest on behalf of all the white me who are not gay and feel all white men are belittled every time this comes on the air.

To have only two white men is also politically incorrect. Where are all the Latinos and black folks represented. Was someone afraid to have them represented in such a poor design of a commercial?

Get this crap off the air!

Where do I begin? Many times my family has gone to eat at Sonic, and many times we have been disappointed. I have worked fast food, I know at times it can get hectic and very busy. Only at this Sonic that is not the case. I don't know when people stopped taking pride in their work, but at Stroud Sonic, taking pride and working to satisfy the customer have gone by the wayside. It is sad and frustrating to me that the money that I work for and decide to spend at this eatery is going to pay for crappy meals and bad attitudes.
Our orders are incorrectly prepared at least 50% of the time. We have waited in drive thru for 15-20 minutes at times, waiting on drink orders. The pace inside is glacial to say at best. There is no hurried pace to expedite the orders. The appearance and quality of the food is also something that is to be desired. I'm tired of being taken advantage of by companies that are charging a less than fair price for food that is less than acceptable to most pallets. I hope that these complaints are taken seriously and that measures are taken to salvage the integrity of a business that I have always enjoyed going to since I was a young child. I remember the little plastic animals that used to be placed on the rims of all the beverages. So, please take this seriously, because I want my kid's children to enjoy what I did when I was young. Thank You!