Sonic Drive-In
Reviews and Complaints

I went on Saturday afternoon after I got out of the hospital and ordered my food it came to a little over $19. On Monday night I looked at my bank account and noticed two charges from Sonic the one for $19 and the other one for $10. I know that I didn't make two orders for I placed the order in the drive through. I feel like I should be able to get comped somehow.

It was so poorly made that it was leaking out from the bag. Stained my car seat, when i took a bite out it was bitter and filled with grease. I have pictures as a proof.

Pulled up to sonic at 823pm and placed order. Very upset because they were out of ice bags they were out of onion rings! And on top of waiting for my order 45 minutes later they tell me they have to given it to someone else! So I can wait for another order to be made or refund my $ in 2 to 3 business days! I don’t know what is going on with sonic because all your locations seem to be taking a very long time to place orders! When you go to talk to employees to find out what’s wrong they laugh and tell you just to wait! So here we are 922 pm and I’m still waiting for my order! Finally received order at 934 pm

unexceptable!

Store 6690, Delta Shores, CA. Yesterday Sunday June 13, 2022, we arrived at 8:14pm and were turned away. A young worker stated a white car would be the last car, they are closing. The worker said Google hours are 10pm, but manager is changing it to 8pm. We left along with other cars. But we waited for a bit to decide where else to go. During this time, we saw the same worker let 4 to five cars in the line. We went back to the line. Now the employee stated the gray car is the last. We informed him we saw you let four cars in, why? The employee left. Later another employee stating he was the supervisor names Joshua. Joshua stated we must leave they are closed. We asked why the employee let four cars in. Joshua said the white car was the last and they let them in the driveway menu. No, we said, your staff let four cars in. Joshua said we are a franchisee, get out of here. You are banned.

Why is this location turning away customers and only letting those in they choose? Why is this location making their own business hours decision on a spot. You have a massive line circling the lot and choosing who to let in and when to close. This is not right, this is segregation. We only wanted a drink from a long drive. It's not right to be treated this way? The company website says 10pm close, google maps 10pm. Then a supervisor named Joshua says get out here. There are many people out of work, homeless, and without opportunities or chances. These are the people running a franchise? This is customer service?

Rude answer when i just want to add a dring to my order; after a long time waiting on the ringing board.

Cold food, kelsey name on my order. Bad service, i don't need cupons or apologies, i don't want to comeback.

Found a bag tie in my grilled chicken weap

So I was working at sonic and I quit well I haven’t got my paycheck yet and it’s past pay day and the inside is nasty the food sits out for hours upon hours and it’s way over priced

We ate at a sonic drive-in restaurant two weeks ago. I had a hamburger fries and a Coke. Afterward my husband and I ordered shakes. I had the Oreo cheesecake shake. Unfortunately I got the shake to go and or not from town…. We were just driving through. So, about 15 miles outside of town I got a nice large chunk of peanut butter in my shake. unfortunately I have an allergy to peanuts but fortunately it is not severe - Anaphylactic. But it’s bad enough that I had bad stomach issues for six days. It’s slowly starting to get better but now I’m actually having bad stomach issues again. It’s been two weeks, and now I think I have to go see a doctor about this (I think I’ve lost about 10 lbs.). I had called sonic corporate regarding this, they transferred me to the general manager and she said all she could do is issue a gift card. She said she would called corporate and corporate said that they would not issue a refund. I’m pretty sure I’m not the only person who would not want to eat where they got really really sick from in the near future.

Got there and all I ordered was 5 blasts and a pretzel.. Took 5 min for them to even answer little red button... Then when they did they didn't read order back to me correct, had to correct that... She said it was gonna be a while with only 3 other cars there.. We waited for 20 min... So I was patient and waited.. Forgot some of order so the other person she came out with had to go back in. Gave me the wrong change back.. She had to go back in to get change... She had to ask us how much our order was for.. Then on top of all that, the icecreams were melted and not done right. Didn't notice that till we made it home and there was a fake nail in one of our blasts... I am not one to complain but this is unacceptable. This is sad! I will never be back there again!

This place is absolutely disgusting no one washes hands, no one cleans, and I mean they don’t clean anything at all you can’t even see a reflection on the grease traps they are so piled up with grease it drips onto the burgers along with all the grease and roaches all over the floors and walls I don't understand how they are even open no one should ever get food from this place

Just curious as to why every weekend (as in today May 22nd) when go to Sonic drive through in Galveston on Seawall Blvd they never can make a milkshake or blizzards because the "machine is down for cleaning or repairs or maintenance? During the last year I've been told this at least 6 times...there's nothing wrong with the machine...

I went to the sonic in picacho and valley drive in Las Cruces NM and 1st no one took our order thru the drive thru. We pulled up and ordered 2 lg. Chile cheese tots. I ask the person at the window if the speaker was out. I was told "no it's hard to hear" then when our order came I was give 2 regular Chile cheese dogs, that tasted like it had been prepared for quite some time. It was the worst service and food from Sonic I have ever had.

You need to close down or do somethang about the service at the 2 sonics in Terrell Texas. Do the same to the one in Kaufman Texas. Also in Forney Texas. Because we went to these places and dis not get waited on. Pressed the button and no service. My wife and myself were not the only one that had this trouble. People were leaving because of this. Fix them or shut them down. I won't go back to a sonic ever again.