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Speedway review: management customer service

D
Author of the review
2:28 pm EST

I went into the Speedway as I am a regular at the new location on 9273 Belleville Rd. In Van Buren two, Mi I made my coffee and proceeded to the cafe to place my order for food then proceeded to the register to pay for my goods. I asked Heidi James who was supposed to be the store manager for a pack of cigarettes to complete my transaction. She then requested my ID keep in mind I'm a regular. I then put my ID on the counter. I guess it was in a manner she didn't like so she chose to ring up everything except for the cigarettes. Then tell me she refused to sell me cigarettes because she didn't like how I presented my ID to her after asking me for it. First thing if you are going to refuse to serve a customer it should be for all services not just the one item she pick and choose. So after taking my $100 dollar bill and telling me she refused to sell me cigarettes I asked for a full refund of everything. She even went to far as to calling the police because she obviously do not have customer service skills. She is a very bad look for the store. I know customers are not always right but in this case I feel like the manager was wrong. If she can't handle customers appropriately she need to find another occupation honestly. To go thru what I went thru over nothing basically is shame. I will continue to let it be known the crappy service this so called manager put out. Respect your customers

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  1. Speedway Contacts

  2. Speedway phone numbers
    +1 (800) 643-1948
    +1 (800) 643-1948
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    General
    +1 (800) 428-4016
    +1 (800) 428-4016
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    Credit Card Account
    +1 (937) 864-3000
    +1 (937) 864-3000
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    Customer Service
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  3. Speedway emails
  4. Speedway address
    250 Beronia Dr., Springfield, Indiana, 45505, United States
  5. Speedway social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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