On 11/5/23 I stopped at your store in Parchment, Michigan to purchase cigarettes. The clerk asked for my ID which was in the car that I would have to go out to, dig through my purse, retrieve ID, lock the car back up, head back in and hope for no line a head of me upon my return.
I questioned the clerk if he really needed my ID for him to know I was old enough to smoke. He was insistent and showed me a handwritten note from the store manager that everyone is to show their ID. This would be the 2nd time this clerk has done this. First time was about 6 months ago and I found it outrageous then as well. Left the store on both occasions and purchased my smokes, hassle free and from your competitor.
Keep in mind that I have purchased cigarettes, at the Parchment store 20 plus times since the first incident and current one. Never on any of those visits was I asked for ID. The same clerk sold them to me 'on a few of those visits without the need to see my ID.
Almost all people at the age of 65 will not look like they are under the age of 21 or 30 even. If you are super lucky, exercise, eat healthy, come from some good family genes and probably not a smoker...a 65 year old could appear to be in their 40's (super lucky) I'm not super lucky and very much look like 60 something.
At 65 years old I think the clerk's behavior comes across anti-customer, harassing and abusive in his position of authority. With the 2nd incident happening I need to consider who appreciates my business and makes it easy to work with and who doesn't.
Claimed loss: having the convenience of your store
Desired outcome: I'd like to see what the company considers a good outcome. Curious if the poor customer service is an isolated store or a company wide issue.