Steak 'n Shake
Reviews and Complaints

I ordered a burger and fries to go today. I got to work and opened the bag to find some gross looking soup thing. I'm unable to leave work to get the order fixed. I called the store, explained their mistake calmly and asked if they could deliver the correct order. The answer given was no. I work in the same city as the restaurant.
Silly me for thinking it would be hard to screw up the one to go order. I should've checked the bag before leaving. I should have just packed a lunch like every other day.
I won't starve but it was a waste of six dollars and forty five cents. Our state just passed a bill to raise the minimum wage to twelve dollars an hour. Doesn't seem like it's being earned.

The food wasn't hot after waiting an hour. Three people returned their food while we were there with 1 person having an earring in his burger. A man was in the back talking to the kitchen help keeping them from doing their jobs. We were very disappointed in everything about that place. We will never go back. They need some management. There wasn't a customer that received their food in a timely manner. It was a terrible experience and we love Steak & Shake.

12-21-18

After having a great night with my family at a Christmas Cantata, my mother-in-law was very insisted upon going to steak n shake with the family. We arrived at steak n shake at 4199 Hacks Cross Rd in Memphis, Tn at 10:45 (The in side dining is over at 11:00). This 76 year old woman was so happy that we made it in time just to try to open the doors and they were locked. There were customers inside as well as in the drive thru.

I suggested going through the drive thru however she said it was not the same. She just shut down and didn't want anything to eat from anywhere. This family of five went home in disappointment.

I would like a coupon if not for the family, for my mother in law. I would like for her to have her special memory of Steak n Shake as she remembered in her younger years.

10-27-2018, On a road trip with my wife, stopped at Steak n Shake in Murfreesboro, Tenn. on Old fort Pkwy. Used the men's bathroom before leaving and was completely grossed out at the filthy conditions. Urinal was so filthy I didn't want to touch anything else in there.
10-26-2018, tried another Steak n Shake in St Augustine, Fl on US Hwy 1.this time my used her restroom before ordering. Her disgust of the cleanliness had been the same as mine previously. We promptly left completely disappointed.
As the saying goes, to get the best overall feeling for a restaurant is to visit there restrooms first!

One 12/16/2018 I took pictures because I have never been in such a place that I felt a need in me to write about it. The place was filthy and the floors looked like they have not be washed in months. The cooks were not wearing any kind of netting around their hairs which I believe is a health issue. The silverware that was wrapped in the white napkin was still with ketchup on it. The seats were ripped and should have been at least taped down. Food was cold and server did not bring what was asked of her. The place in question is located in Mooresville, NC, 28117. I must say even the service was bad.

This isn't as much a complaint as it is a suggestion. The same problem
every time we go to a stake & shake. Long line to wait in lines up at the door where it is cold waiting to seated. The same thing when you leave you have to wait to pay your bill. Because the manager is cleaning tables. The waitress doesn't want to clean tables because it is causing them to lose tip money, I don't blame them. The best solution would be to hire a bus person to clean tables and let waitress wait on customers and let the manager take care of the register.

Today at 1:15 pm we went into steak and shake on highway 92 in woodstock... After a 15 minute wait in line we were seated and within minutes we were served our beverages and our order was taken. Then 20-30-45 minutes passed and we had still not received our food order. Finally almost 1 hour later, our food came. Stone cold!
We flagged down our waiter who had not even checked on us and we told him our food was cold. He simply says, "sorry, I just show up to work when they tell me to". He took our plates to the back where it was obviously re-heated and within 10 minutes brought back the same plates of food. Ever had microwaved lettuce and condiments on a burger? Oh, it was hot, but the buns on the burger and the bread on the frisco melt was like rubber! Meanwhile, we were talking with two other customer tables where the people there were also getting quite upset over not only seeing what took place with our food, but the wait that they too were having. One couple simply got up and walked out of the restaurant. The other couple couldn't believe the extremely poor service and attitudes of personnel. Not able to eat our meal at all, we also got up and went to the register where we explained the issue and were still charged for our two regular "cokes", given a non-sincere apology and so we left... Very upset! We have experienced similar issues at this location before, but this was surely the worst so far. Will not be returning here. We have enjoyed steak and shake for 35+ years but this particular restaurant has to be the worst ever for any restaurant!

Been there at 2pm twice in last week. Both times took over 30-45 mins to get food. Probably saw 10 people leave behind me from frustration. Waited 10 min just to place order at menu. They forgot my spoon for chili and put onions on my burger, after I clearly said no onions. I won't be coming back to this location. At 2pm should be slow enough to get food way faster... Was not given receipt either!

We visited last week. Ask fir a booth. Was told that we could not be seated in booth with just two people during busy hours ( there was a small booth fir two open directly across from table she put us at). Then my cup of chili came to table with soup dripping down both sides and not full We eat at Steak ‘n Shake often but will nit be going to this Batesville Indiana one again unless things improve

After a long day all a family wants to do is eat their dinner and connect with each other. Tonight was no different. My husband my Mom and I went to our local S&S to do just that. There were maybe 10 tables taken, three servers, yet we waited almost 15 minutes to be seated. Because we frequently eat here we all knew what. we wanted. Husband goes to the restroom, Mom goes to the restroom... still no server. Fifteen minutes go by and a server walks by and says, "She'll be right with you guys. I thought she was following me out." Another 10 minutes goes by and she finally comes to get our order. She puts the pad on the table and begins to write out our order. At least another 15 minutes goes by before we get our drinks. My husband and I order chili deluxe with our order. That came out another 10 minutes later. Then 10 minutes later our food. (Which mine was wrong, just like EVERY time I order it. Even though I'm always specific when I order it) When the server delivered food she placed the tray on the table, which I held so that our food didn't fall on the floor. ZERO check backs, drinks sat empty for 20 minutes. When we motioned for our server to come back so we could get drinks she said she would be there in a minute... she never did return. I used to work for steak n shake... this store and buy the looks of the reviews ALL of them need retrained. No more than 3 minutes... check backs.. Prebus... Always use a tray... never set tray on a table... Steak-N - Shake you fail! The past year you've REALLY gone down hill...

I sat in drive thru for 20 minutes just for them to get my order wrong. I was missing a burger along with my chili side and gave us forks instead of spoons for the chili. I went inside to complain and they made me wait another 10 minutes for the missing food. I got nothing out of that expirence which was completely ridiculous. Not happy with my order.

1. the waitress (Wendy) kept picking at her ear, wiping her face with her hands, pushing and pulling her hair back and as I watched not once did she ever wash her hands. It grossed me out seeing her touching things people were going to either eat off or from. Very dirty person. She wasn't practicing good hygiene or sanitary practice.
2. I saw this fan up on a shelf, fairly large one, back in the kitchen area. It was On and cycling back and forth. When I put my glasses on and saw how dirty and dusty it was I almost got up and left. That dirt and grease, dust just blowing down on everything.
3. After I had put my glasses on I gave a good look at the kitchen. The walls and equipment. Filthy, dusty and greasy.
As I looked around some more and saw what I saw and worse, I made up my mind I'll never be back.
Give me Mcdonalds any day.

I have never been in such a nasty establishment as the Steak and Shake in Lake City, Fl. The floors were so dirty..not just dirt but wet napkins all on the floor, cup lids on the floor and crayons everywhere. One staff member was doing a pathatic job moping..but was just pushing around the trash. Only one staff on the cookline was wearing a hairnet. The rest had all of their dreads hanging all over the place. All the waiting staff was behind the counter pointing and talking about the customers...not waiting on them..but from the table we were sitting at we could hear them bad mouthing us and others. We had to ask for napkins..which seemed to be an inconvience for our waitress. Also asked for silverware..which never arrived. We asked for refills and they just walked behind the counter to talk. They had no customer service skills what so ever. At checkout wr were not asked about our service of how anything was. Instead we was told about how agrovated and how bad of a day he has had. We use to enjoy this resteraunt and visited often..but i can easily see this being out last visit.