Steak 'n Shake
Reviews and Complaints

I started for Steak and Shake in Beech Grove on Thursday and worked from 8 a.m. till 4:30 p.m. the whole time and I mean the whole time I heard the size of my managers privates I heard every time I hot dog was ordered a really nasty comment and every time I've been over to get down to get the bread he talk about my [censored] this is a manager that hired me I was in shock and I just didn't know what to do so I let him do it and I went home to my family and tell them after I got off work he continue to text me until 3 in the morning and again starting at 8 and then again it has not stopped I have saved and screenshotted all of them and sent them to my lawyer and I have a meeting at 11 on Monday I do not want to go in and get my check I know at 11 on Monday I do not want to go in and get my check I know it's through a bank but I'm not going to sign up and pay a fee for one day's pay I need to figure out how else I will get that day's pay I really should get it owed to me for what I put up with I'm still putting up with it now do my text I've loved and I cannot send you a picture otherwise you're going to have several texts to prove about his size about him telling me he'll wait till I'm ready to date talking about my butt smacking my butt how he just needs a hug after they shipped if you give me a website I can send them to I will this is what my lawyer is telling me to do I have to contact you and let you know the situation I feel like it was unfair I quit my other job for this job my name is Dawn Hardcastle my phone number is [protected] I just want to be able to get paid I do not feel comfortable walking in there and getting my money from him so I need to know how I would go about getting this pay I deserve it for what I've had to been through I have to block my number or change my number if I cannot block him this is very very very unsatisfying to me I've never been through this I've usually been through a little bit to where I can handle that but he's got me scared and he knows where I live and I live alone

May 18 2018 I went to steak & shake in Memphis, TN on Hwy 64 Wolfchase, I was in the drive thru for 25 mins and never made it to the window. I went in & saw the cook twisting his hair putting ear phone in with gloves on taking meat he had stack placing cold cheese on it, another employee with Nike slides on and unsanitary I ask for a refund and the night leader went in his pocket and slammed 25 dollar on the counter my meals wee 23.18... I have videos of how unprofessional and nasty the area was and how the food was handled

Went to the Steak ‘n Shake on 1233 Omniplex Dr
Cincinnati, OH 45240
United States which is a "24/7" store but the last two times I've gone they say they're closed. The servers and cooks are just sitting at the sitting area talking. All the tables are messed which you can clearly tell they've just been sitting there doing nothing. We walk in for one of the cooks to tell us "no we're closed get out we aren't serving anyone" how are you going to promote 24/7 service when the workers kick out customers because they clearly don't want to work? I've tried giving this place multiple tries but every single time they just let me down. I'm over this.

Today is May 16th, 2018. My husband and I decided we wanted to go to Steak ‘n Shake for a burger and shake. Well, that was a mistake! Our waitress was hateful and a bad waitress. We asked for water with lemon and she brought us water. We asked for lemon and she rolled her eyes. Did I mention that we were the only people in the restaurant? She took 30 min. for our shakes and when they came out- they were watered down and not blended. It didn't taste like a shake. We asked for a to go cup (before she made it) and she brought it out in a regular cup. We asked for a to go cup and she huffed loud and stomped off. Last, but not least, we asked for cheese when we ordered our meal and she did not bring it to us. We asked her for it and she rolled her eyes @ us AGAIN! Let me remind you, we are the only people in the building. I am not a hard person to please nor do I have a sour attitude. I give people second chances but she continued to be rude. I love Steak ‘n Shake but she very much pissed me off. Our waitresses name was Brianna W. ! Never go to Carbondale IL and get Brianna W. As a waitress. Thank you.

I came through the drive-thru on Sunday night, the 13th. The drive-thru was packed which was no big deal to me. I get it, it was Mother's Day Night. I waited about 10 to 15 minutes before I was able to pull and place my order, to give context of the wait time. I was still patient. I finally get to place my order and the man taking my order read my order off to me wrong so I respectfully corrected him. He wanted to argue with me about what I said. I'm guessing a manager or shift leader (His name was Dorian if I remember) took over because a different man took over and took my order instead. I wait about five more minutes before I get to the pay window, things started flowing better. I get to the food window and I pull off in the parking lot to check it for my family and the order was right but the burgers were dry and seemed to have been left on the grill too long and the buns were legitimately crunchy. I payed good money for those. We had three Cajun burgers and three garlic burgers, they got what we wanted right but they sure didn't give us quality food.

[protected]
My Name is Jacob Lamberson

My family and I dined in today. There was several dirty tables and the resturant was in diseray. Our server, Holly acted like we was a bother to her and went far as to rolling her eyes several times. She dropped our food and didnt come back. She was grabing all the customers that came in and barely gave them service, I watched.Its about quality, not quanity. Ive waited tables and made damn good money, so I know how to make money, unlike Holly. She was rude, did not offer drink refills, let alone prebused our table. We tried to get her attentention, to no prevail. We've gotten better service at McDonalds. Holly's uniform was filthy. (We didn't even want to eat our food. )Her hair wasnt even tied up proffesional looking. It only took only 40 minutes to get our food. Back to her uniform. Her apron had all kinds of food on it. Looked like it wasn't washed in
weeks. Her white shirt, wellgrey shirt, was dinghy, not pressed, and no bow tie. We will NEVER be back EVER. I will tell all my friends, put this on Facebook, twitter and let my congregation at Solid Rock Church know how dirty and how bad the service is.This is how discussed we are. Another employee was a young black server. She had very long braided hair. It was actually on a tray of food she was carrying out.Not professional what so ever. The outside of the restaurant was littered with trash and my son found a needle in the parking lot. I took many pictures which I will post on Facebook and and call the news. As you can tell I'm beyond sick with this experience. This MUST be addressed. Sorry to say, I've given your restaurant more chances than I probably should of, but you lost a dedicated customer for LIFE...ALSO, THE FACE PIERCING MUST GO. MY daughter now wants a nose, eveybrow, and lip piercing.
All this goes well in a so called "FAMily Restaurant". Signed Discussed Ex CUSTOMER

I come to eat every Sunday at Steak n shake. Every Sunday there is a little Mexican girl either sitting at a both or lying across the stools at the counter. Apparently her mother works there. I find this to be very unprofessional. Needless to say, that little girl gets hurt, guess who's getting sued. I hope not to see this little girl tomorrow morning. I've watched her mother take her in the back of the restaurant. Also, a manager by the name of Stephanie has been there several times and could care less. Apparently new management is in order.

The manager their ludic is very rude! He works at f ont counter i believe . I over hear him telling one of his employees to take out the trash . From what i understand the young fellow was busy doing somthing for him then the manager proceeded to yell at him ! Then the boy said i will take out the trash but i will not tolerate you talking to me like that ! And he yell d and told him to clock out and go home ! He is very rude to his employees and this is not the first time ive heard about it ! He also parks his cars in drive thru very unprofessional!

My boyfriend and I were looking for someplace to get some food at about 12:45 am this morning on May 12, 2018 in the Pittsburgh Mills area. We looked online and found that Steak n Shake was open until 1 am. Upon arriving at Steak n Shake we proceeded to walk in and up to the counter to be served. There was one man, an employee, standing at the grill behind the counter who looked over at us and then continued with whatever he was doing. My boyfriend and I stood at the counter as the employee continued doing things over by the grill and around the kitchen. We then saw another man walking from the back with earphones in. He was walking out into the seating area looked at us and then he proceeded to walk back. The employee that was by the grill then walked to the back,
and we heard laughter from the 2 employees. He then walked back out the the kitchen prep area where he was before. After maybe 4-5 minutes of us standing there being ignored with absolutely no acknowledgement of us my boyfriend walked over said excuse me, and the employee said nothing. My boyfriend then said excuse me again and asked if we could order our food. Then employee turned around and said oh we actually just started cleaning up and then went back to whatever he was doing in the kitchen.

I arrived at 10:45 at the drive through and after waiting for 10 min someone came over the speaker and said "hi we are currently at a 15 minute wait if you would like to wait I'll take your order soon" all I wanted to order was a shake. I then waited a few more minutes and decided to go inside. When I was inside about 5 different employees walked past me didn't even acknowledge me. I then said is anyone going to assist me or are you all going to just stare at me? Your associate Cassia G said we're busy there is only 3 of us. Meanwhile I counted 15 employees.
No one even asked what I wanted for it to be a 15 minute wait.

I'm very disappointed in the rude attitude from your employees and this is a fast food restaurant so to even have to wait 15 minutes for a milkshake is absurd.

Employees age 16 and still in school are being scheduled to work pass 10 p.m. Underage employees are being cursed at, talked down to by the manager. This is at the location on 75th street in Darien, IL. How are we teaching our up and coming Managers, Supervisor, etc. to lead when you are putting incompetent people to manage them. All employees regardless of age are to be treated with respect.

The customer service representative at Steak n Shake location 281 University Blvd, Round Rock, TX 78664 Alma C was very rude to me for no reason and made a wrong order. Very disappointed. She did not want to answer my question and just kept saying I don't know and hurry up make your order to me. I asked to explain about sandwiches and she got very annoyed and brushed me off.

Mary Ann Browning Supervisor at Steak ‘n Shake store 4802. Pikeville, Ky. I'd verbally abusive to most of her employees. After doing jobs that wasn't assigned to me Friday May 11. She started yelling from the back. Over my belonging in a table. She screamed never spoke. Wouldn't talk. Continued to scream. I had already moved my stuff. I didn't realize that any manager had the right to speak to me like I was a dog. I feel like she took advantage of the fact I need this job and thought I would allow that sort of conduct.

I heard about this offer on TV and so I pulled it up on the Internet so I could get a clearer understanding of what the offer was. When I went to the Cape Girardeau Missouri steak and shake the girl at the menu had no idea what I was talking about. She got the manager who had no idea what I was talking about. It almost seems like this is false advertising if your branches don't even know the offer is

We visited a branch on international drive what an experiance I own a cafe in the uk and if my staff treated cystomers like your staff I would be discusted we waited 20 mins for our order to be taken there was one poor girl doing it all while the rest where in the kitchen fighting arguing refusing to take orders from tables the place was fithy the toilets I wouldnt let my dog pea in them the mens even worse the smell was terrible you had around 10 staff in there people where trying to pay bills your staff was just walking past them to return to the mtv show going on in the kitchen one member of staff who I have named fingers thinks its ok to make milkshakes and run his bare fingers down the spon and plop the contents in to the glass like its ok well its just not the food was just thrown together I have visted steak and shake for years and never had an experiance like this we had a first timer with us and I think its put him off for life who ever your manager is for this store should go through a retraining program on how to make there staff work it was a complete shambles and the cleaniliness was terrible and I think you need a cleaner the tables where full of food no one was cleaning up in there full stop I should have refused to pay the bill mind you I waited an age to try to pay that I felt like walking out when your staff are just looking at you like you have two heads when your trying to pay to leave the worst reality tv show I have ever seen

To whom it may concern:
I have a severe nut allergy and ordered an Oreo milkshake from your aurora location off of route 59 in Illinois. I was assured they used a different machine for shakes with nut products so I wouldn't have anything to worry about with my order. However, that was not the case. About three sips in my thirst started to close up, leading to anaphylactic shock. I would like the milkshake toppings with nuts to be by th machine with nuts, and that machine only. Also, I would like the machines to be cleaned carefully so the risk of cross contamination is minimal to none.

Thank you.

Unfortunately the last three out of four times I visited Steak n Shake after work (9pm-10pm) my burgers were not what I ordered and or not at all on the bun and pooled with grease inside and on the outside of the wrapper. I called the following day and told a manager the last time my burger came with the wrong stuff on it (the night crew was all horsing around and I knew if I called at the time they would probably just laugh and hang up on me) and they said I had to report the incident that day. Tonight, once again, I went through the drive through and ordered a double cheeseburger. When I pulled back part of the wrapper to eat it, a waterfall of grease came pouring out onto my pants (and of course grease stains). The burger patties were folded over and mostly out of the bun so I couldn't even eat the thing after it ruined a pair of pants I had just bought. I took a photo this time before I attempted to Frankenstein it onto the bun (which of course it was stuck to so it just crumbled all to pieces and became a mess that I threw out). I really like the burgers at steak and shake and I go there far more than I'm proud of since I work very close. I keep giving them
More chances to get it right and keep getting more frustrated at the money I'm losing when I have to throw away half of the $5 burgers that I order because they have put mustard on it or didn't get even 1/3 of the meat into the bun and it's dripping with a grotesque amount of grease. If they could just get a night crew that cares even a little about the quality of the food they are preparing and getting the orders right, I would be a lifelong customer. For now, I will be going elsewhere.

Waited 15 mins before I decided to leave. The server had not yet asked if we were ready to order or what drinks we wanted. It was very awful customer service. The server had helped us move tables to accommodate for our kids but after that nothing was heard. We then decided to leave after our wait time since we watched the server just sit down and not attend to us.

The staff was not working they all were just sitting by the register chatting amongst themselves. Only one person was serving people on my receipt it said Sarah k.
I did not get any refills and when my food was delivered to my table it came with my check as though they wanted me to hurry eat and go.
When a family of 6 came in the staff disappeared into the back as though they did not want to do their job. One gentleman was very quiet working I believe he was a bus boy. This was Sunday May 6 at 9:44p.m.

I ordered 1 meal and 2 shakes the staff gave the food first and then took 20 min to come back to the window I told them I am still waiting for my drink and shakes they walk away again another 20 min goes by and no one is around we go inside and say where are my shakes and drink finally they give me the shakes and still no drink at this point I just left ... fries tasted like cleaning supplies and did not get the correct kind of shake