Steak 'n Shake
Reviews and Complaints

I went to the Steak and Shake to get our Supper and went inside to order because I am hard of hearing so I go in side to order I stood at the counter for 20 minutes and no one took my order the came to counter several help everyone else but did not say anything to me she ask everyone else and they paid their bill and two people sitting there she asked if she could help them and left she came back to help two more persons I was still standing in same spot by the cash register she help them look at me and left after that I left. My name is Richard Rowlett 601 South Mitchner Avenue Indianapolis Indiana 46239

My family and I travel from Charleston just to eat at Steak 'n Shake. My kids and I love the food, the service is extremely fast, the store is always clean and the wait staff is very friendly. However, there is a manager that is very unprofessional when it comes to her communication skills with other staff members.I've been apart of the food industry for 14 yrs and I've never heard such disrespect from a manager displayed where customers can hear. Next time I will request to be seated away from the kitchen window.

Been sitting behind one car since I got to this drive thru - still waiting for my order to be taken. 22 minutes and still waiting-2 cars in the entire drive thru - what the ^*!* are they doing in there...?
Still waiting to leave my order. Slow slow slow slow 27 minutes to get a cheeseburger and fries in a drive thru. Culver's does not have this time problem and they cook to order. Black lady answers window after all this time and is hateful, rude and not at all friendly. Wow! What a load of crap. Won't come back to this steak and shake on 40 hey in independence mo!

The waitress took two white men order then walked away only to come back and seat a whole white family that just walked in after I waited well over 10 minutes just for her to come back. This was THE WORST and MOST RACIST experience I've ever had at any steak and shake experience. I am just appalled and very disappointed. The manager came out and took my order and the cooks started on my food when the rude waitress left me there waiting. I will never go to this establishment again!

I was so excited to be getting a Steak n Shake in Dayton, TN. We went there and ate but I could not believe that they only have 6 items on the menu and only burgers. How can a corporate establishment decide to only serve 6 burgers, fries, and shakes at this location? I have been to different steak n shakes and this is the only location that is that way and no waitresses. I always get a burger but other people don't and my spouse will not go back to this location because of that reason. Also no child's menu? This location has been packed since opening on Monday but I don't think it will make it if the menu doesn't change. When I asked the cashier she couldn't tell us why there is only 6 items on the menu and she said it would always be that way. I don't understand the mind set of this. I have heard a lot of complaints because of it and I would love for this establishment to survive. If the menu doesn't change I don't believe that will happen.

This particular restaurant needs HELP.
Recently complained to the corporate office about lack of service and management. The store manager called, apologized and sent me $25.00 in gift cards. We have been back three or four times. Tonight was the last time. The people in front of us were seated and then we were. Several other people came in after us and were seated. The people in line in front of us sat next to us and were waited on immediately. People after us were waited on.
I had to flag a server down and ask when we would be helped, so he came and took our order. We sat and sat and sat, the people who came in just before us had eaten and were paying their bill. The people who came in after us were finishing their meals and getting ready to leave. We had NO REFILLS and NO FOOD. We got up went to the cashier which happened to be the manager. I told her what had happened and that we were leaving. She never said I am sorry. Will never go back to this location.

My name is Vincent Stephens. On Wednesday, November 22, 2017 at Somerset, KY Steak 'n Shake resturant, an unauthorized credit card charge was applied to my credit card. I paid for an order with my Visa credit card, the waitress took my card and returned moments later with my card and stated that my card was accepted. My account states that 2 $25 charges were applied to my card. My total bill was about $20 total. I need my charges corrected and the remainer of the charges applied back to my Visa card.

My family and I have come to this Steak and Shake location several times. I kept hoping the visits would get better but they only got worse each time. The first time I came with my family the service was slow, a waitress was yelling curse words at her manager, telling him to [censor] off, get the [censor] away from her (while my 6 year old triplets are there) . The manager saw I was pissed and provided a discount on my check. My daughter choose to come my second visit for our mother daughter lunch. There were so many tables needing bussed they could not seat anyone. After waiting 20 mins I was finally seated, it took another 20 mins for my waitress to come over and take our order. I ordered a pumpkin spice milkshake this particular day. My daughter and I received our meals, I asked about my milkshake and was told (rudely) when it is done she would bring it to me, my milkshake came after I had finished my food. The manager on duty this day seen how long it took and took my milkshake off my bill. The last visit was this past Friday, again too many tables needing bussed to be seated, the hosted stood behind the counter with no one to check out and would not touch a table. Finally, one waitress started to clear tables to get people seated. I unfortunately, was seated in the section that the waitress who waited on me my last visit was waiting tables at. I immediately told my husband this was not going to be a pleasant experience. The waitress came to our table right away took our orders and my husband and I ordered 2 waters plus my table of five each ordered a milkshake. It took over 25 mins for our food to come, when the food came I asked about the milkshakes, rudely I was told when they are done she will bring them out, mind you it has been approximately a half hour for us to get our food, we should have had shakes by then. She does not offer to get us more waters or anything else to drink for my children that had nothing to drink. I had asked for a fork because I got chili cheese fries she walked away as if she was going to get it and she failed to come back to our table the rest of our visit. When she brought our food she also brought our check and that still had milkshakes on it. My husband and I had to share our waters with the kids so that they had something to drink, I never received my milkshakes, I went to check out asked for a manager and that same hostess told me she could not find him (she did not go looking for him, just looked over her shoulder). I asked her to remove my milkshakes as I never got them and was finished with my meal. The managers on my previous visits were able to kind of smooth over the issues at this restaurant this time they hid in the back. I kept trying to give this establishment chance after chance because my kids enjoy your food. I can go to McDonalds and have better service, eat in a clean place and be treated with more respect than I have experienced in my three attempts at this place. I left that day not giving a tip to the waitress, this is the first time in my 41 years of life I have not tipped. If you do not do something soon this place is going to go to hell. It is poorly managed and the staff working there is only there for the paycheck they could give a rats [censor] less about the patrons. I am extremely disappointed and told several patrons on my way out to turn around and go somewhere else. It is not worth the aggravation.

First, the restaurant is always dirty. Napkins, french fries, etc. all over the floor. I can only imagine what the restroom looks like.

Secondly, we went last evening and had to wait maybe five minutes for a table, which was not bad. However, this is the third time in a row when the restaurant was not particularly busy that we waited over an hour for our food. Nothing complicated, no milk shakes. I ordered a single with bacon and cheese and my husband ordered the Royale. After about ten minutes, the waiter came back and asked if he wanted an egg on his Royale. Well, the egg is what makes it a Royale!

Finally, our plates came. Fries were cold. I didn't even look at my sandwich as my attention was on my husband's plate. The eff was not properly cooked and raw egg yolk was running all over the plate, soaking into the bun. All that was on his sandwich was the burger patties and undercooked egg. No bacon, no condiments, nothing! I wish I had taken a picture as this was unbelievable!

We used to eat here a couple times a week but no more.

We took our receipt to the counter and told the cashier we would not be paying as the food was not edible. She asked if we wanted to speak to the manager. What good would that do? Wait another hour for a new plate?

So disappointing!

Every time I go to Steak and Shake my order is wrong. They are always rude. Tonight I went in there at 9:20 through drive thru and no one came on the speaker. I was very confused so I called the store and there was no answer. I then went inside and they wouldn't serve me and said they were closing early. There were customers still eating in the restaurant. I just found it very unprofessional.

I deliberately went in and ordered because the drive thru always gets the order wrong! While I waited for my order, two different people complained about their orders.
My order came up:

I ordered 2 double hamburgers with fries, one double cheeseburger with onion rings, and a frisco melt with cheese fries.
I received 2 double cheeseburgers with fries, and one single hamburger . I had to ask for the fries for that burger.

Of course, I didn't open the burgers up at the restaurant so I got home with 2 mistake burgers after waiting 40 minutes at the counter.

We just left the Martinsville Indiana Steak and Shake and it was a horrible experience. 7 families walked in to eat during our 45 mins of being there and left because no one attempted to seat them. Each guest waited at least 10-15 minutes before walking out. The manager was unpleasant & unapologetic. No one smiled, no one said welcome to steak and shake, how can I help you, may I take your order. It was the worst experience I have ever had at a restaurant. One of the waitresses walked out before her shift ended, one was crying, and the manager was horrible. This store needs new management & staffing. There is no way anyone who was there tonight will be repeat customers and you had at least $300 walk out the door because they weren't seated. No one was there to check us out when we were done eating no one asked if we wanted desert or add ons like the fry seasoning. This is a complete joke and I will be surprised if changes aren't made that this store will make it. I will not be back to this specific Steak and Shake and it will be a while before I want to go to any other one. This store truly needs to get their [censor] together & someone needs to step up and manage their employees, organize them, and be able to run a store and be plesant.

We went through the drive thru and ordered 4 milk shakes and paid 16.50 the cups were only half full with ice cream the rest of the cup was whip cream. Plus we waited for them for 15 minutes. We called and asked for the manager and was told to come in and speak to Charles. My husband went in and the manager got an immediate attitude with my husband. All we wanted was our money back and an apology because we feel that we were ripped off. This is by far the worst customer service I have ever witnessed. I have been a restaurant manger before. Not to mention we never received the receipt from our purchase. My husband was told by the manager we understand you work hard for your money but we have to make a living too.

I have gone to the restaurant 2 different days to order shakes for my family. Both times in the drive thru was informed any orders for shakes or food would take over 30mins. I wouldn't have complained of it hadn't been 2 days in a row that this has happened.
I appreciate the notice in advance of the issue but not only mine but many other car orders that have driven off because of no orders being taken.
Thank you
Lisa
[protected]@att.net

Went to the Steak and Shake at 1251 Strongbow Center Dr in Valparaiso, IN at around 5:45pm. Half the tables were still empty, but there was a wait to be seated and about 5 people waiting in front of us. After about waiting 10 minutes, a group of college-age guys came in and almost knocked over our 4 year old son as they literally shouldered their way to the front of the line and were seated within about 20 seconds. The staff had all seen us waiting--(both of the servers waiting on about 15-20 people)
I had to leave or I was going to scream and hurt someone.

We got a double steak burger with fries and they were both cold... cheese was not melted on the sandwiches It seems like anymore when we eat there the food is awful The fries looked like they were sitting around for awhile... Our tea was awful too not very sweet.. This happened in Peoria, Il on Saturday November 25.. around 12:45 p.m. And it was not busy in there and it took over an half an hour to receive our food.. People came in after us got their food before us, just not happy with this I am requesting a refund please Vicky Ackley 204 Railroad Street, Vermont, Il

I went to the Steak ‘n Shake in Beavercreek today. I asked the girl who took the order Brittany to repeat it. She rudely said I've got it and refused to repeat my order. Quite frankly the kids working in there need an adult manger on duty at all times. When the GM is not there they play, give customers cold food, the wrong food and are rude. My friend was 5 cars a head of me and her food was cold. I was told mine was fresh but it was barely warm.

I ordered a delicious medium mint Oreo milkshake. I told my server that I wanted that and it looks like she wrote it down. But little do I know she probably didn't write it down and not even on the bill was there the order for the milkshake. I'm upset and displeased with this and would like for your steak and shake staff to make sure that each and every customer receives everything they order. Thank you for your time.

Walked in to many dirty tables. Two employees talking about their evening plans instead of cleaning tables. Finally, sat the people in front of us and told another table she will be right with them to take food and drink order. Then began clean a table for us. Upon seating us we pointed out an extremely dirty floor under and around the table she sat us at. "I'm sorry I've got a table to wait on you'll just have to deal with it." This is an apaulling response. Filthy floor in the window and drink area. One of the poorest experiences I have ever had a steak and shake. It isn't pleasant that the floor is dirty but we understand being busy. If she had I'm so sorry if you just give me a min I will grab it for you. Instead we were provided with an excuse why she wouldn't be able to get to it the entire time we are here. There are two servers working with seven active tables. They should be able to handle that with out a problem and a mess on every open table.

Layla was our server this evening. I hope for better next time if there is a next time.

Around 5:30/6:00 pm I visited Steak 'n Shake on 3525 Thurmom Tanner Pkwy in Oakwood Ga. To begin it took about 5 minutes for us to be seated and the restaurant was not full maybe 4 tables were occupied. When we sat down our waiter pressured us to hurry and order then after we ordered maybe two minutes later she asked us to pay because she was leaving. When we payed she didn't ask if we wanted the recipt she just threw it away. A couple minutes later we asked for it because if she was leaving how were we supposed to prove we had already paid her response was " I threw it away and i'm not digging in the trash to get it " in a very rude tone. At this point we were over it we just wanted our milkshakes but when we got them they tasted as if they were not mixed very well. To add along with the bad service the place wasn't even clean. Overall not a good experience.