Steak 'n Shake
Reviews and Complaints

04-29-2017: we entered Steak & Shake in Hilliard Ohio @ 10:20 am; to begin with I slipped on wet & "Greasy" Floor, wet floor sign was only posted after I slipped and twisted myself, I am a Senior Citizen but even waitresses were slipping on the floor. Once we were seated & finally waited on (approx 15 min wait) we both ordered Homestyle Breakfast (one w/Hash Browns & other w/Silver Dollar Potatoes, waitress returned & said we are out of Hash Browns, & we still had not been served coffee or water (another 15 min wait) Waitress did apologize but it only gets worse! When food was finally served @ 11:25 am (1 hour 5 min) after we were seated, I/we ordered eggs over medium, however mine were Hard & food was barely warm; I refused to eat this food because it wasn't what I ordered, after another 10 min trying to get waitress attention, she sent Manager over & he said "Do you want new Eggs?" of course I replied "Yes I want new eggs only if I don't have to wait another hour!" 20 min later, Manager returned w/eggs, I asked what took soooo long again time wise & he replied, "it takes longer to cook Over Medium Eggs!" At this time, the rest of my food was "COLD!" I asked Manager, "What do u want me to do with this cold food, & he asked" Do you want me to take it away or WHAT? Consequently, I only drank coffee & did not eat cold food! Manager did cover the meal(s) cost but he did not apologize nor did he show his face again; he left everything up to the Waitress! After all this trouble, I left very "FRUSTRATED & HUNGRY!" This was totally unacceptable (even if Manager did pay for my Husband's food!)

I purchased a beef taco salad to go with the meat and dressing on side. Not only was it almost $8 but the size of the container of meat was pitiful! Plus the drive thru person working was very unfriendly and seemed to be displeased of the fact she was there working. We also got breakfast bowl and breakfast tacos and no salsa was offered or placed in the bag. Probably going to be awhile before return back, let alone ever order a taco salad again. I can practically​make enough taco salad to feed myself and 2 kids for that price. Very disappointed steak n shake!;

I went to the one in Cape Coral Florida off Pine Island Rd fit lunch today and I ordered a peanut butter cups shake to go. After drinking all my shake I opened it up to eat my Reese's cups at the bottom of the cup and notice the was something strange on my Reese's cup. I pulled it up out of the cup and it was a fly... 🤢 I'm so grossed out threw it all away. That store needs to be inspected and cleaned. The floors in the kitchen is nasty and I don't see myself going back in there any time soon.

I went thru the drive thru today and I had to repeat my order 3 different times and still receive the wrong thing. When I brought it to their attention to get my burgers made the correct way they got smart with me and told me to be more clear next time. When I finally got the correct order it was literally pouring with grease. Money waisted . I normally don't complain I am an asst manager in a fast food restaurant so I know how it is but this seems to be regular at this location. I probably will not return it's was absolutely aweful

My wife worked at your Lawrenceburg, Indiana store. She quit this morning after months of hard dedication, harassment and false promises. The manager's name is Kim. She has come home crying and scared because of the harassment. My wife has complained to the store manager Danielle and the district manager Isaiah. Nothing has been done to remove the manager from the store. Customers complain about her, other employee's are scared of her. Something needs to be done about that woman. From what she has done to just my wife alone sounds like a lawsuit to me! Do something about Kim or bbb and a lawyer will be contacted

I started working 8950 Colonial Center Dr, Fort Myers, FL 33905 in the beginning of April 2017, but ultimately ended up quitting due to lack of training. I had informed a manager and GM about me not being trained and they both seemed to care for about two minutes but shortly after didn't care. They were wanting to put me over night where I heard that there is only one server and the cook. There is no way I would have been ready with no training. Especially with no proper training! On April 25, 2017 I had called to see if they had my check "card". I was told no by the manager and then asked how long I worked there. I told her one week and the GM said oh and hung up on me. My husband called back complaining about how I was just treated and that she hung up on me before I could ask my last question. She wanted to play it off as if it wasn't her that hung up. When I went to get my card she had turned to another employee and gave her a look and the employee laughed. Very unprofessional on her behalf! I wish I would have known how this store ran its business before applying!

I recently went to a steak 'n shake and ordered 3 to go shakes. I had to wait 20 minutes to receive these shakes. Also, these shakes weren't even completely full. One of them was only half full of ice cream. There was also no brownie pieces in my brownie chocolate milkshake.I am very dissatisfied at the poor and slow service I received. I am also very disappointed at low quality of the milkshakes that I received.

4/24/17 Customer service is a good thing of the past. Walked into the Madison Steak'n Shake today. It was a few minutes after 11. We waited too be seated, no response, we seated ourself. We waited for a waitress, no response, I stood too see what was going on. Everyone including the manager are standing by the grill laughing and talking. There was only two other customers in the building. My husband and I enjoyed the chili from Wendy's and my burger was great as well.

This has happened every time I have been to this location...you stand for 10 minutes while workers walk past you and then finally you ask if you can be seated and they say 'how many?' I say 2. Then they walk away. Come back a few minutes later. Finally seat you. Then you get the pleasure of waiting another 15 minutes for someone to approach you and say 'I don't know which tables were first.' I responded 'it can be our table because it's been 15 minutes, we've been waiting for a long time.' Asks for our order. Which everything was ordered all at one time because I didn't want to wait in case no one ever came back. Getting the food was the only thing that didn't take long. It was about 10 minutes and food was out. Which is kind of sad cooks in the back are making meals for numerous tables faster than 4 waitresses who are slow walking, confused, I guess arnt aware they are waitresses, cant simply take orders and seat people. Never got a refill on drink nor was even asked. Like I said I knew what was going to happen...food came and I never saw her again. We had ordered a shake and never got it. Until we were about ready to get up and go pay even though she never brought a bill...she came by and said 'here's your shake.' In the glass. Sooo...I said well we need a to go cup now. We are completely done and going to go pay. In line to pay told her she never brought the check. Had to go find her to get the check. I'm never coming back to this location. Insane. And I never ever write complaints but if I was the owner of this store I would want to know how it's being ran. And it's like this anytime I've came to this location. Slow...as...molasses. Do something about it please...begging.

Hello!
I want to start with, I'm a cook and I know how restaurants work on the inside and that's why I can only eat in the restaurants with open or half open kitchens.
Stake and Shakes used to be one of my favorite places to eat. Fast, tasty and cheap. But it was until I sat at the bar chair and watch the cooks making my food. I saw everyone wearing gloves, which was nice, but then I saw cooks touching their hair, scratching their neck etc, wiping sweat with the gloves, while cooking without even changing gloves or washing hands!
This just disgusting!
Sad when a place u hold dear turned into disgust.

So five years ago your Warsaw Indiana store was pretty decent. For the last couple years well the service and management suck. I've complained to the manager several times. But it's like no biggie. Well as a customer I'll tell you it is a big deal. So we got seated within 10 minutes. But even though I saw open seats I saw others wait 15 minutes or more. Same wait time to pay. After we were seated it took over 10 minutes for our waitress to even show up! Food got here and was decent. But I never again saw your waitress! Would have loved a drink refill. Or a to go box. Was going to order a Shake to go. But heck no! Pay attention and fix this place! Your Fort Wayne stores are awesome. That's what I expect! Thank You.
Tim Lude
646 south 475 west
Larwill IN 46764
[protected]@hotmail.com

I am usually always satisfied with my experience at steak and shake but this time around I'm afraid I can't at all say that. The waiter Laura was not helpful never once did she offer to refill our drinks. And then it seemed like she was finished with her shift for the day but my friends were not done eating and she told us to go pay the check so she could leave. Never had I had a waiter so rudeness in such a way. Don't know if I'll want to eat there anymore.

On Monday, April 17, 2017- approximately 10:15pm I visited the Steak n Shake location No: 274 -768 East State Road 44
Wildwood, FL 34785 (PilotTruck Stop). I have never wrote a negative review before but under these circumstances i almost don't feel like i have a choice. I never in my life was so dissatisfied with a restaurant's service -i owe it to society.

When my significant other and i arrived we had to literally wait for 10-15 mins to be seated although there was no one ahead of us and it wasn't crowded. We waited for half an hour just to receive two glasses of water. After placing our orders we waited for at least 45 mins for two sandwiches and two milk shakes - literally. When the order came the fries were plain. We reminded the male waiter that we asked for Cajun and parmesan seasonings. He said ok, the seasonings were on its way. Fifteen minutes later, literally- we overhead the waiter asking if he can have Cajun and parmesan seasonings for our fries. The way the information was communicated, It appeared to be the first time he inquired. When the seasonings finally came, it didn't appear 2 be safe. The Cajun seasoning literally had big/hard lumps as if it was old or previously had water in it.  As if that wasn't bad enough when he bought us our milk shakes, he thought that it was a great idea to place the spoons directly on the half cleaned table- not on a place mat or napkins like quality restaurants do. We asked for some napkins so that we can clean the utensils when at that time we found our balled up receipt in between the half balled up napkins - I'm soooooo glad that he realized that we would not be spending one more penny nor second at his establishment. A truly horrible experience, indeed. I am unsure of what to make from our experience, I'm not sure if we were treated as such because of our race but beware. The inexpensive menu will never trump disrespect and poor quality. Next time ill take my money elsewhere...

I took my kids to the Steak n Shake for a little celebration of their birthday. We went to the one located on Lemay Ferry Rd in St. Louis, MO 63125. Our waitress name (Kenneys P)on 4/19/17 at about 5:30 pm was aweful. I had to ask for the same thing 3x and didn't even get it until I was nearly ready to leave. She didn't bring utensils, napkins or even straws for our shakes. I had to get up and get it myself. She saw me get up each time and never came to apologize or ask if there anything else we needed. SHe was totally aware of my frustration and offered no explanation or apology. Our food took forever and I had to get up twice to go over to the warmer to see if our food was sitting there and second time it was. It was not that busy either. She was very lazy and not at all a good waitress. If she is depending on tips for part of her income I would be very surprised that she is able to bring home any.

I Recently ate at the Sandusky, Ohio location. Our waiter was excellent and friendly, our food delicious and served quickly. Unfortunately our seats were in the booths along the black wall by the kitchen side and this wall was so dirty and smudged, it was apparent it had not been clean for some time. Not very appetizing. The entire wall along the 3/4 booths needed a proper cleaning. When we checked I was curious about the grill area and felt it was acceptable and seemed organized with the various orders coming thru, however the cash register was filthy and apparent the dirt had been ignored for some time all around it, esp behind it in client view. Floors didn't seem recently moped esp since we arrived before 12noon and it was a dry sunny day. We love this location and although it always appears busy, it was showing much neglect. I write this in hopes the managers/supervisors can catch/clean up before the busy season begins. Thank you.

The last several times we've gone to our local restaurant after midnight we've encountered horrible service. They forget our order or charge me twice. This time the guy at the drive thru was obviously stoned out of his mind and my "bacon lovers" steak burger literally had one small piece of bacon on it. There's either one person working and the store is packed or it's a handful of pot heads and the store is empty. Either way, we're very disappointed with the service. I'm 6 months pregnant and seem to crave steak burgers often so you can imagine my disappointment choosing not to frequent this restaurant anymore.

Tonight I sat in the drive thru for 30 min before ordering, minimal cars in line none at window. Anyhow, when I finally got to order I was asked 4 times to repeat my order (Annoying). So, I wait another 30min and got to the window. She didnt repeat the order just a total and I gave her my card. Well, im sitting waiting on the order to come out and it appeared the manager did a shift change in the middle of my exchange. The new girl came to the window and asked me what I had and I told her I was waiting on my already paid for food and guess what! She asked me to repeat my order (At this point, I was not happy). She hands me my food and I told her I had a drink, she wanted to question me about having a drink too... Anywho, I get home, wrong order! This has happend far to many times at this location and will not be returing! Unfriendly staff, and poor service. If I were owner of this establishment, i'd be embarrassed. This location use to be a great place to come, now its a heap.

Order 516972, time 8:19 p. M.
Location - chattanooga, tn 37421 on gunbarrel rd.

Form a scale of 1-10 this experience was a negative 5.
The waitress was really nice but when we asked for more lemons for our water she asked us "your really going to make me cut more lemons?". I told her " you could bring us the lemons and we will cut them ourselves. She then proceeds to bring us this huge white knife from the back that was dirty I might add.
Then when we placed our order for a chicken taco salad, she first brings us grilled chicken salad, then when we told her it was wrong she brought us a regular taco salad, the 3rd time finally we received our correct order. When we asked her for extra rach she brings us the dirty # ranch bottle form the back.
After that horrible time we went to the drive thru to get a shake because we thought maybe someone else (Besides that waitress) would be making shakes, after sitting there for about 7-10 mins we pulled up to the window having to knock on the window to get someone's attention and was told the 24 hour drive thru was closed! My shake had to be made 3 times because I asked for a peanut butter shake come to find out the same lady that served us inside was making the shake and the first 2 times she made a vanilla shake. I dont know if it was because she has 3 jobs one including her selling erotic adult toys and she was just tired but our experience there was enough to make me never return to this location!

April 15, 2017

To customer service at Steak and Shake,
Let me start this letter by saying that I think Steak and Shake delivers the best burger in town at a great family affordable price. Now on to my issue. I have Never had an experienced a time at a restaurant where my order was fixed wrong and the Manger tell me that I can have it corrected or my money back not both.
The Manager on duty that did not want to give me his name was less professional than my 9 year old child. I paid for my order at Store number 701 at 11:16:43 PM. (There isn’t a sales number on my receipt)
I made my order of a triple cheeseburger and no onions, menu item 17. After I made it home my order had onions and it was a single or a double burger. I drove over 8 miles back to the store to have my order corrected. I explained the issue to the Lady at the window. I asked for my order to be made correct and my money refunded. The manager came to the window and with a street/urban attitude said I can’t have both. Either my corrected order or the refund. I have never heard of such disregard for the time that I am losing from my children by coming back to the store for their mistake. I chose to have my ordered corrected. After I stated this the manager slammed the drive thru window hard enough that the person that I was talking to on my cell phone heard it slam. When my new order was made I asked the manger for another receipt with a time stamp. He said that he couldn’t do that. He still had an inappropriate tone in his voice. Since he stated that another receipt wasn’t possible I handed him my original receipt and asked him to write down the current time which was 12:18 PM. This manager Ferris had no empathy or regards for the inconvenience and time that I lost from my household because of their mistake. Now it is after midnight when I get back home and my 12 and 9 year old children are both in the bed asleep. I lost the only time I had to spend with my children today after work because of this issue and all I asked for was my corrected order and a refund for the mishap. I can assure you that I will never stop and patronage Steak and Shake 701 again. There are too many other options in that area on my way home that will provide a better customer service experience. As the owner of a local Cell phone and Computer store three is no way that I could remain in business in I provided the horrible service to my customers that I experienced tonight. Feel free to play the tape back and see the slamming of the window by the manager and send me an e-mail link so I can provide you a copy of my original receipt with the handwritten time stamp from my 2nd return.

Regards,
A lost Customer.
J Nance
[protected]@gmail.com

I ordered a tripple steak burger with everything on it except onion, fries, & a shake, the burbger was completely plain with nothing but meat. I also orderes a double steak burger with cheese also with everything on it, fried, salad, & a shake, this burger had nothing but meat & cheese. I asked foe 3 sides of ranch, & 2 buffalo, I got 2 sides of ranch, & no buffalo. I'm not going to go back up there to wait 30 more minutes to have then fix the order, I'm just letting Steak N Shake know to make surw their crew pays better attention to what their customer orders. This was at the location on Chippewa & Kingshighway, St. Louis MO 63109.