Straight Talk Wireless
Reviews and Complaints

I would like for the issue to be resolved and to be reimburseded from the time I purchased the phone card and service until they get they get the issue resolved. On July 8th I bought my monthly phone card like I always do online. And for the first two to three days my service did not work whatsoever I could not send or receive any text or calls as well as any data. I had contacted customer care service anywhere from five to seven times in which I was placed on hold for 2 hours before speaking to a representative and then being on the phone with them for "troubleshooting" for another hour or so for it only to end in they had no resolution and they would be transferring me to the "higher ups" only for the call to be disconnected and at the end of it all for none of the issues to be resolved after wasting 3 hours. Finally about the seventh time calling I had eventually spoke to somebody after once again what was 3 hours of hold time for them to somewhat fix the situation I was only able to call and text certain phone numbers for the first two days after I had finally spoken to somebody which at that point had been a week and a half since I had purchased my phone card so it's about the first 3 days I went completely without service and then for the next four to five days I went with only being able to make certain phone calls and text messages to certain numbers not all of my contacts to then completely stopped working again I could not make any calls and or text. I then had to call back to customer service again only to be placed on hold for about 2 hours be told at the end of it they would be transferring me over only for it to be disconnected and it not to be resolved yet again. I finally spoken to somebody that I guess is the higher up in the branch and then was told the same thing that they would be transferring me up to their manager the highest person of the branch only for me to be yet again disconnected not to mention almost each and every representative that I have spoken to has been basically very rude and you could tell they could care less about my situation even though I told them I am a boss and I am a single mother who needs their phone in order to live day-to-day life for my career and my children. It has now been almost 2 weeks and I am still having the same issues. I went as far as even buying a new phone after a week of this happening thinking that maybe it was my phone and that if I got a new one the issues would be resolved they are still not resolved I would like to be reimbursed for the days in which I did not have service for even though I paid for full service and have not gotten the full service I am going to attach only a fraction of the screenshots that I have that show the amount of time that I have been on hold and only a fraction of the the times that I've contacted customer support I have been a customer with them for a while now so it really upsets me that I am paying full price for a service and which I am not receiving.

I have problem with no service at my house. I lost service and a week later called and ended up talking to an philapina operator, the end resurt I was to receive a new sim card in one two three days. It is now three weeks. I have weent thru the process of calling 3 times and the person tries to transfer me to shipping dept for me to find out where the sim card is 3 times they have hung up on me. please help my number is [protected] I am using [protected] to call on

I attempted to terminate my phone service with Straight Talk on 7/14/22 after having been with this service for approximately 6 years. I intended to begin using Cricket Wireless for my phone provider and called Straight Talk on or about March of 2022. I was told at that time that I was "under contract" and was not able to terminate my services with Straight Talk. I waited until June of 2022 and called Straight Talk again. At that time, I was told "there is not contact with Straight Talk, so you can cancel at any time." In July of 2022, I went to Cricket and began the process of starting services with them. After speaking with multiple customer service reps at Straight Talk, the Customer Care Rep with Cricket told me "just go home and have them unlock your phone and put the new sim card in and it should work." I did just this and again after speaking to multiple Customer Service Reps (9 to be exact) and 3 hours on the phone, I was told that they would no unlock my phone unless I paid a 300$ "unlock fee". I was told that I wasn't eligible for the "free unlock" because I did not register my new phone which I added to Straight Talk approximately 18 months earlier. I was then told that they couldn't unlock my phone until it was registered. The "registration" process was simply asking my name and confirming my address. I was then able to get my phone unlocked ONLY after I paid the 300$ unlock fee. When I purchased this phone 18 months earlier I added this phone to my Straight Talk plan. However I was told that because I didn't CALL them to register it, I had to pay the 300$ unlock fee. To my knowledge, I have never received anything in writing indicating that a person has to CALL Straight Talk in order to "register" a new phone. I feel that this is a scam in order to get customers to stay with Straight Talk. I feel that I am entitled to this 300$ back since I have never seen any written information indicating that a customer must call to register their phone in order to get a "free" unlock service.

my phone was stolen i had the balance i paid on july 5th on my debit card and have proof it worked and thet turned on my new phone, i returned the phone for a cheaper model 3 days later in stevenson al. after the return i could no longer get into my account I have been on the phone for 5 days had a generated ticket waited for 36 hours before they could reactivate my number after black listing it, and worked with them on my account for 3 days about getting the balance of the mon. i bought turned on to the number because they said i couldnt transfer my balance to a diffrent number even if it were a straight talk phone same true for the min. I had on the account ready to use whenever i wanted to for rewards. ok so howcome my number is still showing active i have no security codes credit cards or sim numbers that will work to access my account, they have been changed by someone who never had the codes to have changed them but straight talk! so did someone in the company wanna be cute and changed all the info on my account i acant get them to let me talk to management all they say is theyve been trained, this is absurd and not anyway to treat a customer! I have no satisfaction about my phone number i use to work with ui have now become 5 days behind in my client follow up My customer service skills are 100% I have been trained also and realize the fcc has a hard time keeping track of all the scre ups staight talk has hidden. however I will stay on this untill i get someone to activate my phone number to omy name i have 7 months of charges on my credit card that is no longer on my account however i have statements showing diffrent. what can hyou do? can you get the iproblem of the dissapearing phone account resoved and maybe call me at my employement since i have no cell service even tho i bought a card to use they say i need to go back to walmart and buy some TOOLS? who are these ppl i spoke to do they have an employee number can you send my a transciption of what happend per the conversations since the 6th of july on my account? also my e mail is attached janjanjanstone @gmail.com ot call [protected] let me know and by the way i know already you understand my concern...[protected]

[protected] is my number. Customer support - outsourced to india where the simple concept of transferring number and service to old phone is unfathomable. The lack of common sense is just ridiculous. Unable to transfer due to not understanding that had no access to phone because screen busted. Could not simply put old number and service back to old phone. Gave all of what security bs I had but "shawn" was so [censored]ing incapable and kept me going in circles for an hour. This should only be a 5 minute call. I've seen all the negative reviews and fully understand why everyone runs the other way from straighttalk. [censored]ing incompetent [censored]s!

I have called several times this morning to simply switch my number over to Verizon , which is something out of my control. I called the first time and was transferred over to technical support and started to give info and it hung-up. I called back spoke with a lady and explained what happened and she put a call back for 15 mins just in case it hang-up. Well, the guy started to give me the spill and hung-up at first I thought how can this be happening and called back. I once again explained and as before I was transferred over to technical support where they literally answered and hung up but this time on purpose because it was right after I explained what happened prior. I again called and again was transferred but in the end they hung up on me again. I hate to blame others or even complain but this is ridiculous and intentional. Straight talk has horrible customer service but this is beyond bad business and I'm quiet shocked that they can get away with this over and over, Explains why Verizon is taking over . Horrible Horrible Horrible , just bad business all around. I do have photos and voice recordings of the last 3 hang ups . make this right . ridiculous to have people transfer over and then be treated like this . Cant even switch over because straight talk employees keep hanging up. I'm guessing that my card will expire and I wont be able to transfer for free . I'm sure this is a scam from straight talk while the exit the door.

My purchase was aided by one of your associates, he helped me pick the two cards and I picked the Verizon Sim card, when at home, on my P.C. I think the salesperson was supposed to check me out at his register for these two things? I am getting no where with this and none of Walmarts web sites are working 100% correctly. I keep getting stuck in endless loops, or it just freezes. I do hope this can be resolved over the phone tomorrow, because if I have to travel back 15 miles to Walmart, I will expect some sort of discount or refund. I am not supposed to know more than your own employees, correct?

Thank you for reading this, time will tell if any

good comes from it. Sincerely,

James Nordhoff -

Putting my original AT and T SIM back into my phone so I can use it.

Meijer's is a little farther, but they make sure you have all your bags as you check out. Another of Wal Mart's problems.

Straight Talk will not allow you to set up autopay with the home phone base station. They expect customers to manually refill each month with the home phone base. That is insane. Why would they do that? Be warned if you are considering buying this service. Consumer Cellular has a similar $15 plan that allows autopay. Just crazy why they would not allow autopay for all plans.

Read above. It States Evey thing

I placed an order with straight Talk. And before I even paid for the order. Straight Talk was asuring me. They could have my order here by July 02 2023. Delivery to Shane M Crabtree at 122 Dugan St Monticello KY 42633. Now when I check the stats of my order. It pending remote fulfillment.. And info and tracking number was supposed to be emailed to me. And I even paid for next day delivery by UPS delivery. And it's not going to be delivered today. July 2 2023. 1 agent tells me my order should be shipped And email info to [protected]@gmail.com at anytime. And other agent is telling me. My order could take up to 5 day's in. Pending remote fulfillment . And customer service assured me that I would have my order by next day delivery by UPS. And I have not HEARD.. or seen anything from straight Talk. 1. Agent even blocked me from using. Chat with agent live. Now I paid for a MOTO cell phone. 35.00 bronze refill card. And paid to have it delivered next day delivery by UPS. Almost 80.00. and I am completely lost. Don't know about my order. Strating to believe I was ripped off

And last agent even told me. That they don't have any control over my financial department.. and I told him. I have documents and pictures. Of were my order was paid for. And that is as far as it went

In December I bought a Straight Talk phone and it had problems since a bought it. I called several times with very long wait times and frequently having the call dropped while waiting or when they try to transfer me to another department. They tried resetting the phone several times but only resolved the issue for a day or two. Then I would have to start the process over again. After several timed to reset phone they stated that they would send me a new phone. They said I would have to send the other phone in and I would receive the new phone the next day. I turned in my phone over two weeks ago and haven't received the new phone yet. Also they do not have vety good customer service when you finanally get ahold of them.

The new SIM card sent to me does not work and now the old one will not work. I called the instructions with the new SIM card and the several people I was transferred to were extremely condescending. After all of that she said my phone was not compatible. Straighttalk told me it was and that is why they sent it to me. Even now I go online to buy plans for the month and on every phone is keeps asking if I want the new SIMS for all the phones and how so amazing it is. I have many phones through straighttalk. So I hung up because they cannot think past their script and called straight talk...after another half hour with them, the lady says she will find a tech so they can fix it or put me back to my old SIM card, which I said would be wonderful. I waited so long and I also explained what the other lady said and she insisted they could help. After about 7 apologies and thanks for waiting she says she has someone to help and will transfer me...it sends me to voicemail saying it is out of their business hours...well, yes, because I have been trying to fix it for over hour and a half...and now, i do not have a working phone, at all. They experience is horrible and I want nothing to do with this new SIM card and just want my phone working again. What horrible advertising and forcing the 'free' new wonderful verizon SIM card on me. I am happy I did not order for all of our other phones we have with straighttalk. This happened today 6/29/22 starting 9:13pm central time. and it is now 11pm. I received many reminders to get the SIM transfer before July 5th so I felt pressured and regret doing any of this. Please help me reverse and end this so I have a phone...I am only half way through my month service too.

I have had service with Straight Talk wireless for over 10 years, but I DO NOT RECOMMEND Them to anyone. I have been without a phone for 2 weeks because they "updated" their system. They sent me a new sim card and said that I needed to install it and their system would no longer support my old sim. Well that was two weeks ago, probably 60 calls to them, and I still have no phone service. They tell me that my phone is no longer compatible with their system! REALLY? So I decided to fire them and hire another carrier, put in a request to port my number. That didn't work, my new carrier said that the zip code was incorrect and ST needed to correct it on their end. That was a joke, after 10 calls just to get the zip code corrected, they would just hang up on me, and never corrected it. Then I call back and they say that I no longer have an account with them. REALLY? They deleted my account, and now they can't get into the account to release my phone number that I have had for 15 years! SO they basically stole my number, forcing me to get another number. Now I have to go through all of this hassle because they are the most incompetent useless people to deal with! And they caused all of these problems, and I get to suffer! I WILL NEVER USE STRAIGHT TALK AGAIN!

Just the hassle of dealing with these incompetent people 5-10 times a day for 2 weeks, and the trouble of having to try to find anyone who needs my number and sending them my new number. Getting a new carrier when I was paid up with them for 2 more weeks. A lot of my valuable time and patience!

My monthly renewal date was 5/22/22 . I called this morning to purchase another month card and they would not process my request . I was told my 4 month LG Stylo 5 was not usable anymore and would have to get another phone to continue service . I was transferred to sales and after researching I found the same phone I have for sale and agreed to purchase another LG Stylo 5 . With fees and one day delivery I paid $111.00.Then they tried to buy my supposed 4 month old LG Stylo 5 . I want my service restored and a refund of the charges for replacing the same phone.

I have been a customer for over two years. I decided to upgrade my phone and I bought one through the website. After less than a month, the phone screen started to glitch. In order to try and fix it, I did a hard reset. The next day the entire screen just went black. There was no damage to the phone, the phone itself was still working because I could still use it with Bluetooth. I contacted customer service and went back and forth with them for about 2 weeks. First, they told me to charge it for 8 hours, then 24 hours, then I needed to contact the finance company but the finance company told me to go back to them. Finally, I was able to find someone to help me and she sent me a shipping label to send the defective phone back. I recieved the shipping label and sent my phone back. After a few weeks, I started contacting the company again. They kept telling me that the phone had not been sent back. I located the shipping # and when I looked it up, the package had been delivered. When I started calling again my phone had been there for three weeks. I have been calling and messaging and no one has been able to help me. They have logged all of my information and calls but it has not done anything. Now, when the schedule a call back, no one calls me back. When they transfer me to the warehouse, the call is dropped. I had to purchase a cheaper phone from Walmart just so I wouldn't be completely without a phone for over a month. There has been no resolution and I am currently paying for a phone that is sitting in the warehouse that no one knows about and they have yet to send me a replacement. Frustrated is an understatement.

Live in WI and sales tax is 5.5%. On checkout on Straight Talk wireless website when purchasing phone refill card, the dropdown arrow on taxes says zip code is 33178 which is Florida which is 7%. This is the statement fine print on the Straight Talk website:

"1 Tax: The tax and service charge amounts are estimated based on the home area for your phone. If your billing address is in a different city and ZIP Code, the actual taxes and service charges will be based on your billing address information, so the amounts may vary from the original estimate."

Customer service says when we bought our Straight Talk phone, the phone number was set up with zip code 33178 and if we want to change the zip code to 53805 then we have to change our phone number. They refused to give us a refund for sales tax overcharge so everyone go check your account. We will no longer purchase online, we will go to Walmart to get phone refill cards to pay our correct sales tax from now on.

I'm absolutely livid with Straight talk, from every representative that has lied to me, hung up on me. I'm on day 8 and still receiving the same lies. Quit passing the buck and do your job. I have paid 8 days ago for my phone service and youll sure did'nt have a problem accepting my payment without providing services.

I'm also a work at home agent and when you ask to escalate the call, you never put a customer in a 30 minute que back to a regular representative. I don't understand most of what the representatives are even saying, do we no longer have fluent speaking American's answering the phones anymore. I'm over hearing chickens and roosters in the background. I believe all my calls are routed outside of the USA. Shame on Straight Talk for not resolving the issue at hand.

I purchased a plan for more minutes on a phone that we got for our kids to use occasionally. Getting someone to add a plan, take my card info, and charge my credit card was pretty easy. After that the phone would never work. I spent over 3 hours on the phone with multiple representatives that would just give me the run around. When I got someone that I thought was finally helping, the call disconnected after 47 minutes in with no resolution. When I called back, it was more run around and issues. I tried to get a refund and end it, but that let to more transfers, waiting for callbacks, and people that could not or would not help. The whole system is just set up to get customers to give up and move on. I have no idea how this company remains in business.

My name is Joseph D. Coley. my address is 1605 Clinton Drive, Dublin, Georgia 31021. My complaint is that i had a defective straight talk phone. I no longer have that phone because i were told by straight talk to mail the defective phone to your company, which i did so on 5/25/2022. I then called straight talk and was told that your company received my defective phone on 5/27/2022. I've spoken too twelve different employees about that particular phone, and have yet to receive my replacement phone. Everyone that i have talked with about this problem refer me to someone else. I purchased that phone through Walmart Dept. store here in Dublin, Georgia. At present i don't have a phone. All of my personal information is on that phone. Would appreciate a prompt reply.

In mid March of this year, I purchased the straight talk 45 plan from walmart and wanted to install along with keeping my current number which was not owned by any company. My phone has never been owned by any company. The set up was a struggle but it was set up initially with my phone number I wanted. SOMETIME in LATE MARCH OR APRIL THEY CHANGED MY NUMBER AND DID NOT NOTIFY ME! AFTER A WEEK OF MISSED WORK TEXT AND CALLS I FINALLY REALIZED MY NUMBER WAS CHANGED WITHOUT PERMISSION! I have called and was hung up on by a supervisor after waiting for over an hour, I have contacted chat who is completely incompetent and a WASTE OF TIME! THEY ARE PHENOMINALLY, EXCRUTIATINGLY HORRIBLE! NO, still NOT RESOLVED!

6/7/2022

Have been a straight talk customer for many years; have never had a problem.

Pay by autopay monthly with husband's credit card for 2 lines. Bill was 35.01 a month per line. Per web site, plan is $34/month with autopay.

Hubby's credit card acct closed by bank due to fraudulent activity 5/19/2022, we did NOT receive his replacement credit card until recently.

I called Straight Talk on customer contact line and explained the situation. I gave the representative my credit card number for payment on both accounts/lines per autopay. End date of service 6/4/2022. All we did was change the credit card numbers for payment, no change in services.

On 6/4/2022, my husband's phone not working. He had no access. 6/5/2022, Straight Talk agent said that autopay was charged for my phone line only but not my husband's. His phone was added back to my card with autopay. New fee $37.16. I asked why increase and I was informed that my card was declined for payment and the $3.16 was for declined card? Then agent changed her mind and said it was for taxes? My card was never declined, my husband's card was declined but I gave the company plenty of notice for the billing change to our Straight Talk account and the rationale. They won't show or tell copies of bills so I have no idea why the bill went up. It was a nominal fee. However, we are retirees on a fixed income. We had received no notice that our monthly rate was being increased. The representative would not let me speak with her supervisor for clarification. She did say we had unlimited talk, text and data. All agents were nice and very polite but could not answer my question regarding the rate increase.

R/ KJP Niceville FL