Suzuki
Reviews and Complaints

I have sent Suzuki Lebanon(G.A Bazerji & Sons (GABS))
messages simply asking price for a particular Vetara as i will be purchasing a couple of 4x4 when i get there but sadly these people seem not to be interested in responding.You would think that an agent that represents you would make more effort to sell your product so sadly i will be turning my focus on Honda and Toyota for my next purchase .

I am owner of Suzuki Ciaz, the car very nice but the service after sale very bad, we are a big group of owner Ciaz at Egypt all of us complaining for bad service at Modern Motors the authorized agent, no spar part available more than 14 months, Custmer service not care about any comments or complaints .
Really Now all people start complaining from Suzuki Ciaz and blames our selfe because we bought this car because of Modern Motore egypt and service after sales.

Please we need your action, it' Your reputation at Egyptian market

I am writing this email to express my dissatisfaction over the performance of my car I purchased from an authorized dealer in turkey in 2014 and after sales services.

The car was purchased in june 2014, it is a suzuki s-cross gl+ model automatic. The authorized dealer was suzuki asal otomotiv. I experienced a gear box failure in 2017. The car was at 79.000 km. The problem could only be diagnosed after I took the car to the service facility of asal otomotiv 4 or 5 times. Finally, on 9.11.2017, they identified the problem and sent the gear box to a repair facility. I was able to get my car back after 10 days. However, the same problem re-emerged on may 2018 and the gear box was sent away to be repaired again on 24.5.2018. I got a feedback from suzuki turkey head office that the first repair was not done correctly. This is the 18th day and I still have not received my car back.

I am deeply disappointed with the car, since I experienced the same problem in the last 6 months twice, and the poor quality of the maintenance and repair services provided by your authorized dealer. I also haven't been offered a replacement car during the repair period, which has inconvenienced me greatly.

I would like you to know my disappointment about your brand, and my decision not to choose a suzuki for my next car.

Dear Global Suzuki,

I have met with an interesting behaviour in Hungary from the traders. No any respond for me or for my friends from the sales person when we were interested in buying a new car. It is so pity that the traders don't care with the average customer (not company). My friends wrote more emails to different Hungarian traders to request opportunity for test driving and get information to help their decision chosing between 2 modells. No any respond for more days almost for 1 week, after it they sent email again and they got a [censored] reply that they should go to other traders etc. ...it is unbelievable...are there no cars in the salons? Are there too many customers? I don't think so because in Hungary the new car sales are not on the top.

My case was little bit similar. I sent email to one trader that I was interested in buying a new Suzuki Swift or Ignis. No any respond.

Please monitor a little bit the Hungarian sales persons I think even we are not a big country but every little sale is important. It is not acceptable that a customer needs to beg and haunt for test oppotunity or to have chance buy a car.

Dear mam/ sir

Hi,

I recently bought a new vitara s allgrip, 2018 model in istanbul-turkey. Up to now I ran nearly 1400 km and have no complaint, except multimedia tablet.
In turkey as you know daiichi brand is set as multimedia tablet stystem on vitara.

Daiichi breaks down frequently. Sound or screen clears away frequently. Turkey suzuki says to us just to reset. After reset a (couple days later) the same problem repeats.

We have a facebook group as a vitara owners (named suzuki vitara türkiye) and a lot of same complaints (about daiichi) have been paired there.

We think daiichi tablet is not worth of suzuki.

Would you help us please?
Waiting to hear from you.
Thank you so much.

With best regards

Dr. Arslan bozdag
Via hospital
Sancaktepe
Istanbul

Gsm:+[protected]

hi i bought a gixxer rear disk 1 year ago and now i am facing a problem in it...

first its engine stop working when i was somewhere in highway...you can now imagine the problem i have face in highway

then its shocker not working even its pick up is not as it was a year ago

i even get it serviced also from dwarka suzuki dealer informed him all the problems of. bike.

still i am facing the same problem

pls let me know what should i do after spending 90000 on your bike. what kind of customer service you guys are providing to your customer...

[protected]@gmail.com

I gave my car to suzuki south karachi about 2 weeks ago, till now I didn't receive my car from suzuki south, they gave me 10 days time for delivery, but now its over 16 days I have no clear answer from your side, when I asked for delivery they tell me now your car have this and this issue, first of all they didn't receive my car on professional way the issues which my car have not at the time of delivery, now it has, inspection is at poorest level, commitment level zero.

Greetings
I have worked as service adviser for 10 years in several companies such as mercedes-benz, bmw, honda etc. Based in uae I have never seen such an foolishness among the representatives of suzuki company in pakistan karachi where customer has to pay for maintenance even the vehicle has 3 years and 60k service plan only first service after 1000 km is free which is funny that what maintenance is required after 1000 km only tightening bolts and do visual checkup as if there is no complains from customer side and all other services customer has to pay only thing is free is labour.

I wanna know why do I have to pay for maintenance if my car has 3 years worth of service plan included and also need clearification on warranty claims and details on what is covered and what is not as the service adviser mr. Muzzamil in suzuki south told me all the details regarding coverage are mentioned in owners manual which was a lie owners manual only educates customer about his car what options its carrying and the maintenance schedule.

The sales representative told me a/c is only covered for 1 year and so on this is all bull [censored] all the coverage is in benefit of the company not for customer take the a/c for example if the vehicle is new nothing happens to a/c in normal conditions becasue its bloody new car its been tested in paksuzuki before handed over to dealer and checked again as pdi (pre-delivery inspection) to customer it will be an one in hundred cases if new a/c fails so I have to be one is hundred if I need to claim the warranty on a/c repairs.

I want some reasonable person to contact me explain it to me why do customers have to pay if the car has 5 years waranty and 3 years worth of service plan asap and I will share to all the puplic networks how suzuki is cheating customers.

I took my New Vitara to Suzuki Lopez Mateos in Guadalajara México because one of the back Windows was broken. I took my Vitara on April 13th. And they told me that the best they can do it was to get the part by May 14th but that there was a big probability that I will get it until June 8th. We are taking about more than 60 days with a hole in my car because they don't have the part in the whole country! When I got my SX4, 10 years ago the same thing happend but I understood because it was a new model. But this time the New Vitara is very popular and I think that is ridiculous that such an important brand like Suzuki is ok with your custumers waiting 30 or 60 days for a spare part. I hope you do something about it, so this doesn't happen again in Mexico. I am very happy with my New Vitara, but waiting all this time with a hole in the car is very frustrating.

I have not been able to drive my Suzuki Grand Vitara since November last year because it is still stranded in the authorised workshop (now called Proton Edar because Suzuki has ceased operation in Malaysia) awaiting spare parts. No expected delivery date was available.

I am urgently in need of replacement parts as stated below.
1. Body control module P/N 36770-76K80-000
2. DC motor for air cond P/N [protected]

Can someone please enlighten me on how to get the parts into Malaysia? I cannot continue waiting without an expected delivery date.

I am Mr. Dinesh, contact numberemail [protected] .I have taken a new vehicle Suzuki Gixer SF F5 ABS in jain auto care which is located in Pallavaram branch. I have taken delivery on 03/04/2018 and still now vehicle is not been registered. When I left my vehicle in the workshop for the issue running mileage is only 32 kilometers and with in this short period or mileage. The right side got melted internal. Shall i take this product quality is not good, Or workmanship or PDI have not checked before giving delivery to the customer as per delivery process. I have been to the workshop and spoke to the works manager MR. Senthilkumar who is seated in Pallavaram Branch regarding this issue, but he is not capable to explain a proper technical reason and no any proper response from workshop side. I left my vehicle in the workshop on same day on 07/04/2018 and there is no response after that. So I carried over to TSM MR. Rakesh he said he will check and come back to me with in two days. And today is 16/4/2018 its been 10 days. I still haven"t got any updation from workshop nor TSM side. I need my vehicle to replaced new one. I never thought such a irresponsible action towards your dealership or TSM. I am very much disappointed and dissatisfied with your sales and service team. I hope i will get proper response from your side.

Dear Global Suzuki,
I have bought a brand new Suzuki S Cross in Malaysia 2 years ago. Recently, the car still under warranty 2 years but the spare part is very difficult to obtain in Malaysia from Proton Holding Berhad. I have requested them to change my CVT oil since 2017 October until now (13/4/2018) still unable change the CVT oil for me.
This complaint has made 6 months ago, the workshop keeps delay the part available date.
I feeling very disappointed from the SUZUKI brand after sales service.
Right now, I really worry the car maintenance in future. I hopefully SUZUKI HQ / Japan can buy back the car as soon as possible because of no spare part provided in future.

Thanks
Jasmine Wong
Email: [protected]@yahoo.com

Dear Suzuki ... my brand new Suzuki has now broken down for the second time with the same problem...

It broke down with a gearbox cable problem about 4 months ago and Suzuki Bryanston fixed the cable and assured me it has never happend and it will not happen again as they fixed it 100%.

I just arrived at Morning Side Clinic Sandton and as I parked the gear box "packed up " again leaving the gear lever unable to do anything but 1st and 2nd gear.

The car is now stuck and can't reverse out of the parking .

This is a long weekend and we are due to leave tomorrow for the holidays on a pre paid holiday! 

Your customer care number does not work and your dealership telephone number does not work either! 

This is not good  ! Who can help me by when ? The car will have to be towed in from morning side mediclinic and fixed and guaranteed to be perfect to leave tomorrow? 

Can you contact me ?

Bernard van Tonder +[protected] ot Nolene van Tonder +[protected]

See details attached! 

Thank you! 

Regards 

Bernard van Tonder

+[protected]

I contacted Suzuki Kuwait per mail in order to obtain information about service packages. I just wanted to know what are they offer for service contract between 0 to 100, 000 km for an APV.
They told me that yes indeed they have offers but no possibility at all to give me such information per mail. I am very surprised to see that it is not possible to send the information I required per mail.

Please find below the contact of the person I contacted:
"Hassan K. Ramadan" - Sales manager

Looking forward to hearing from you.

Thibault Legiret

Good day, I bought a Suzuki Ertiga and am not happy with the service department. I bought my vehicle in Umhlanga, South Africa. Firstly, my car is not 2 years old yet and is rusting, I reported this last year and to date nothing has been done. My cubbyhole also rattles and I was advised to stick double-sided tape in the cubbyhole to stop the rattle. I have never bought a brand new car and been told to stick it together with tape? I am really not a happy customer. I have contacted head office customer service in Johannesburg and to date have not had a reply and it seems no-one is interested in resolving these issues.

Dear sir;my name is Esin Feyzioğlu and I'm a surgical nurse.I live in Kayseri/ Turkey. 2 months ago, I bought a new suzuki vitara.3 days ago I had a traffic accident and also my car damaged.It is allready unavaible to use. Now, my car is still waiting at suzuki service in Kayseri (Nur Oto suzuki car service) without doing anything.The service manager told us; they hava to wait for spare parts for a longtime(2-3 weeks for only spare parts)because the spare parts will be send from Japan. Sorry but I can not understand this system.They are selling the cars but they dont have enough spare parts and well services to solves customers problems. For this reason, I will spend along time without my car and I have to hire a car in this periot.I am hopping that this is perceived as an urgent issue at your end because I am going through an awful customer experience and I trust Suzuki as a huge international brand will solve this shameful inconvenience as soon as possible . I'm waiting an information from you urgently.I expect my victimization to be resolved. ESİN FEYZİOĞLU . z.[protected]@gmail.com my car license plte number was 38 EZ 542. chassis no:TSMLYE21500423412

hello. my name uoriel and i from israel
I have model sx4 crossover vehicle The year [protected] km.
the Steering Rod failure detected which reflected in tapping while driving. As I turned to main garage in Israel informed that Void the warranty ended and you cannot do anything. I have approximately 10 years Suzuki vehicles and never had a problem like that or heard that problem like that can be on new car.
the car was driven work/home not a long trip or traveling

I want to know since it seems reasonable that a vehicle with several such serious fault with 30000 km

I am aware that in 2012 the model returned for repairer recall at the same problem. Where the company's responsibility to handle glitches like these.

At 1.2.18 I turned to Central garage to check it and the delegate check it and told me that its ok. After 2 week when the knock gone bad I turned again and he told me that I should replace the item and its cost 8000 sql {2500 usd} .

I ask you to help me fix the defective part as a gesture of goodwill and reputation has reputable

Other wise it will a massive free advertising for Suzuki .
thanks a lot and i will keep buy suzuki car
uoriel nachmias
israel

Date: 13/2/2018
No.: [protected]
I went to your agency in Egypt Modern cars because there was a problem in my Alto cooling water. They mentioned that I need a new heater which is not available now and they tried to make a fix to the problem but they failed and instead they damaged my cassette player.

I want the car to be repaired on their responsibility.

Dear Global Suzuki, i want to complain about your agency in egypt "Modern Motors" Motorcycle Division. Im totally shocked from the answer of the Motorcycle division head in the Company " Mr. yehya abu taleb" when i asked him to help in purchasing the bike. He told me it is not currently available and he has to order it from Japan; however if the number of orders not enough the agency will not import the 2018 model. I asked him if i purchased the bike from UAE will i transfer the warrenry? The answer was no.
I did not know how difficult to buy a bike i want and the agency is disappointing me like that.

Please advice how can i get the bike?
This is my email for contact
[protected]@hotmail.com

Dear Suzuki Global,
I'm sharing my disappointment from the service that you are offering me from Modern Motors in Egypt. I was having an issue with you few months ago related to motor seats & stayed months till it was solved & "Esraa Mamdouh" from call center was following the case with me till the end & she knows how my wife suffer from this situation. As due to the strong car shake, she had medical issue in here back & she was under physical therapy for a month to recover from this issue.

At end of last week of January, I've contacted your call center regarding the Premium Card installment option for changing the front break of my car wife, as the break lights appear on the screen a lot & it has to be changed & she confirmed that this option is available for the car which is Suzuki Swift Dezire. I also was informed that there is 20% discount on the spare parts & regular service & I was clearly informed her if I'll benefit from this offer as I've "maintenance contract" with Suzuki & she confirmed that. I asked if I could benefit from Premium Card service in making my regular maintenance as the car is about 39K KM & she also confirmed.

Although I've the maintenance contract, I requested from her to reserve a maintenance appointment on Saturday 27th of Jan at 9:30 AM.

I went to Abou Rawash service center on time & requested to change the from breaks & make the maintenance service for the 40, 000 KM & pay all these with Premium Card. The reception engineer took the work order & told me that I'll receive the car by 2 PM.

I stayed at the center & waiting for the car to finish the service. The car ended by almost 2 PM, but I was surprised that the reception engineer told me the we don't have the front breaks & the Puget are not available!

I asked why I wasn't informed since the beginning & I've to wait 4 hours for what?!

I went to see the car & found it very dirty & I bring there supervisor to see the bad quality they provide & also they lost a plastic in the chair stream & they couldn't find it for me.

I went to pay the fees of what is done with Premium Card as promised, but found that this option isn't available at Suzuki & only Nissan!

I called the call center & visited the service center manager to solve the issue, as they are mistaken, but they can't do anything & I've to wait till the management is available starting Sunday. I requested to have a call from the concerned person on Sunday, which was not done!

I asked about the 20% offer & he said that I'm not eligible to it as I've maintenance contract, i told him that the call center confirmed that I can, but he refused.

I took the car & waited to anyone to call me till last Thursday, were I called the call center & I was very angry from the careless they treated there customers with & not follow up on my complaint, although I've mentioned in the call that the breaks must be changed ASAP, as the lamp appear.

I reach to contact Ms. Asmaa & after long conversation she reserved the requested spare parts for me on Saturday 3rd of February & I requested to have a decent compensation for the time I've wasted & the long distance to drive 108km both direction & all the wrong info I've received. She couldn't find the person that gave the compensation & I refused to make any change without taking the compensation as kind of the accepted apology from there side. She said that she will have to cancel the reservation of the parts & will contact me back on Sunday 4th of February with the compensation.

I waited till today 6th of February & no one contacted me. I called the call center at 9:30 AM & asked about Ms. Asmaa but she was in a meeting & I requested to call me back. Till 3:20 PM no one called & I contacted the call center again & he was the same person who took the first complaint on Saturday called "Fakhr El Din".

I requested to contact Asmaa, but she was in a meeting too!

He said that one of the management will call me back max tomorrow, but the respond on his screen, which I don't know anything about, was that since I've maintenance contract I can't benefit from any offer.

I requested that the person who will contact me to have a final solution before taking my legal action, since all calls is recorded as claimed.

I believe that you care about your customer as a big Japanese company & you can't imagine the bad customer experience that I've faced.

My name is Mohamed El Gendy & my register number is +[protected] where you can track all my history & I'll be waiting for a responsable person with a fair compensation to return your customer

Regards,