Target
Reviews and Complaints

When I ordered the Zune 2nd Generation on November 7, 2007, I was unaware that the product was currently out of stock. In order for my son to receive this product by Christmas, it should have been shipped out by the 13th. He will be receiving no Christmas present because of Target. He currently is serving our country in Iraq, and Target could not deliver him his Christmas present like they originally promised. I have talked to customer service and a manager and they now state he will not receive it until Febuary. This is unacceptable. A soldier serving our country, in risk of his life, should not be sitting on Christmas with no present. If I would have known it was out of stock when I ordered, I wouldn't have ordered through Target. What ever happen to customer service? What ever happen to giving back to our soldiers who are fighting for our country...

I registered at Target for my baby shower, I received several items from friends and family out of town. They sent the items with a packing label that itemizes things and even includes a note from the sender, but no gift receipt. Since I had received several duplicates, I tried to return, but they would not accept the packing label as a receipt and said that my only option was to call the sender and ask them to go to the store and get a receipt and send it to me.

This is totally unacceptable! why should I register with Target if this is how they treat me, I can prove the item was purchased there, but still I can not exchange it, I'm not even asking for cash. In addition to this totally ridiculous situation, of the items they did return because I printed out my list of purchased items, they gave me a return for $24 on an item that states the purchaser paid $79. I had to complain and go up through management before they would credit me back the right amount.

I regularly shop at target, but plan to find someplace new to spend my hard earned money. I will suggest to every new mother not to register there as well.

If they will not return on-line orders that were sent by there company without a gift receipt, then gift receipts should go out automatically! They are penalizing us poor mothers whose friends are only trying to help.

Shame on Target.

I registered at target in mid august for my baby registry. I love (D) target as a store, and visited them weekly. I thought you have to register at target! But what a nightmare it turned out to be. After my baby shower, I received a few duplicates, and items that I just had way to many of. (Many of which are circo brand) and after attempting to go into target with one of these duplicates with out an original receipt or a gift receipt, I was told can I have a dl/state id. I said it is on my registry. She said ok, let's pull up a product purchase log on the kiosk. So after signing in the kiosk, and with the guest relations worker, trying to help me, she discovered that this log is no longer available. I was told that this would be counted towards one of my precious two non receipt items a year. I said no! It is on my registry, I requested one, and two were received. (Which is clearly marked on my registry. ) she called corporate to see what she can do, and they told the guest relations worker, "too bad, that is her problem, not ours!... She needs to tell all of her guests to either bring an original or gift receipt with their gifts!" and "it doesn't matter if it's on my registry or not, but as of august 1, 2007, the product purchase log is no longer available to people with registries, and I should read that online when I registered!" (I didn't even register online, I went to the store and registered, and no where online does it even state that either. What?! Are you kidding me? Well I still had stuff at home that I had not brought yet, which i'm glad I didn't. Please note also that your two returns a year with out a receipt includes items that are like 2.99. (Would you want to waste a return on that?!) so I have been in contact with target corporate and they say, nope, nothing they can do. Below I put some of the emails that I have sent to target online, and their response. But overall, after I redeem my store credit from some of my returns with the gift receipts, and gift cards from my shower, I will no longer be shopping at target. (I'm only using them up to get formula and diapers!)

Lesson learned: do not shop at target no more! And I have passed this on to alot of people and they are appalled at target is acting this way, considering they are a huge corporation! Also not once did they offer me to go back to the department and pick out something of equal or greater value.

—

First email sent to them online.

When I registered @ target for my baby registry in august, I was not told at all by target personnel that I would not be able to return my baby registry duplicates. Or unnecessary items. As I went into a target store on friday to return a duplicate item off of my registry that clearly states, (Requested 1-received 2) I was not able to return it. (I am not asking for cash back, a gift card would be sufficient. ) should I have known this return policy back in august when I was so excited to register at target for my special event, I would not have done it. Also I have never heard of a policy that only allows a customer 2 non receipt items a year for a return. The customer service for target being a big corporation is awful. I hope someone can get back to me regarding this return issue. And a solution of course very soon. Please contact me to resolve.

—target's response—

Dear dana,

Thank you for choosing to register at target, and for taking the time to contact us regarding our return policy. Returns at target are easy with a receipt dated within 90 days of purchase. As a registrant, we'll allow you to return your gift registry item up to 60 days after your event date if your receipt is expired. I'm sorry that the store was unable to assist with the return or exchange without having the receipt or gift receipt.

If you don't have a receipt, we still have a few options for you:

- your local store will accommodate two no receipt returns a year for you on small gifts under $20.

- we have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, target giftcard, credit or debit card within the past 90 days.

- if the gift giver retained the original receipt for the item, they have the ability to reprint a gift receipt at the guest service desk next time they visit target.

We appreciate you taking the time to share your concerns with us. Your feedback will be useful in our continual review of our return policy.

We hope to see you again soon at target.

Sincerely,

Troy

Target guest relations

www.Target.com

—my response—

I totally regret registering at target. Should I have known about this ridiculous return policy I never would have even thought to waste my time going through your aisles and having my guests shop at your stores. To find out that what I have extras of, I am "stuck" with. And even though it's from target, there is nothing target corporate can do. I find that very hard to believe for such a big corporation this is your return policy and that is how you treat your "guests".

As for as if I do not have a receipt. "if you don't have a receipt, we still have a few options for you:

- your local store will accommodate two no receipt returns a year for you on small gifts under $20. "

Right now at my home, I have a small bag full of circo items that is a target brand and I have duplicates of. These are not items that I registered for, but are items that I have received too much of. You only need so many pacifiers and bibs. And for me to go in there and "waste" one of my precious returns on a 2.99 item that is just insane. Totally unheard of. It is sad to say that your own target employees agree that the return policy is wrong and is not "guest friendly". You obviously can see that I registered there at the store and I should be able to return the target items.

Also since I am discussing receipts. You should train the cashiers on if it is a gift to tell the guest that if a receipt is not accompanied with the item at the time of return, the guest will not be able to return it.

And you should also update your registry system to not allow or prompt the cashier to notify the guest that the item was already purchased, and would they like to purchase an additional product.

(This is when I received 2 rockers for my shower, and I only requested one, but just like the target registry 2 were purchased, but only one was requested. So that is my problem that I am stuck with 2 rockers. But target won't honor that even though it is on my registry as follows. )

I will have to say, since talking to many guests of my shower, and explaining to them what you are putting a 9 month pregnant woman through regarding this return policy, you have lost many guests and will not shop at a target again. You may think "oh well, what does that matter" target will hopefully see what they did wrong to inconvenience their past guests.

Also on that note, I would like to say, no where when I registered did it say that as of august 1, 2007 a purchase product log would not be able to get printed for returns. And neither does it say it on your website. So you may want to look into that as well. I registered in the middle of august, and as of friday the one guest service worker at the target store by my home, did not know that you could not print that either.

It is sad that I received over $200.00 in gift cards for target, and I will be stuck shopping there for a few times until they are used. But after that you will not receive my business. As I previously went there on a weekly basis for all of my household needs.

====target's response=====

Dear dana,

I'm sorry for any disappointment with our last e-mail, but we won't be able to assist with a return or exchange without a receipt or gift receipt. I apologize for any frustration this has caused.

Thanks again for sharing your comments with us. Your feedback will be useful as we continue to review our return policy.

I hope we'll see you again soon at target.

Sincerely,

Troy

Target gift registries

www.Target.com

I recently purchased a prepaid phone for my 9 year old son for 59.99. When I went to verizon to add it on, they had better phones at a better deal, so I went to take the other phone back. I didn't have a receipt. I lost it, and because it was a cash transaction, they will not give any kind of refund, not even store credit. I could, for the most part, understand that on some items because of theft, but this item had to be unlocked by one their employees, so it was obviously not stolen. The employee and manager gave me a 1-800 number to call for help and said maybe they can help you. They won't. It is a total waste of time and a way for Target to not deal with their customers. I even spoke with a supervisor there that was like, "I understand your concerns, and we at Target take them seriously. we want our customers to be happy, etc..., but that is our policy. When asked for her supervisor, she refused to give that person to me and gave me Mr. Urlich's address and told me to contact him.

I hope that Target, which also owns Starbucks, is happy with the 59.99 they received from me, because I will never shop there again, and I am sure they don't care, because I told that to Miss Corporate America, and she didn't, but I am a stubborn person, and I mean it. There is a K Mart across the street, a Meijers by my job, and a Walmart down the road. Sometimes receipts are lost. We are in the process of moving into a new home, it happens.

I bought some Halloween "Mary Jane" type slippers from Target. The slippers are made of the soft, fuzzy material and have black round treads on the bottom to prevent slipping. Well, after one hour of wearing the slippers they started to unravel had a hole in them shortly after. I took them off and put them on my dresser so I could take them back after the weekend. Well, when Monday rolled around I grabbed the slippers and found that the black treads left these round, tar-like rings on my dresser! I was freaking out. I grabbed a paper towel to wipe it off, thinking that it was just some sticky black stuff. Well, not only was it sticky, black stuff... it had made round indentations on my dresser! It was like the chemicals that the treads were made of burnt holes where the treads rested on the dresser. I was furious! I went to Target and got my money back for the slippers and have been in contact with their headquarters. I guess they're going to work through the manufacturer so we'll see how that goes. I never thought that I would buy a $4.99 pair of slippers and ruin my $499 dresser!

DO NOT open registry at targets, unless you know that all your guests are perfect at keeping their receipts, including gift receipts and making sure that they or the store clerk has removed it from the registry! You can’t be responsible for all your guests and the store clerk following through and w/o that receipt targets will make it impossible to return your duplicate items.

Daughter opened her registry in Jan. and wedding was aug 10, they did not allow items over $20 to be returned even when purchased off the registry. we also had the problem of them not being removed, this makes me think part of the blame for not removing items from the registry is the fault of target, as they scan the paper and sometimes it doesn't scan properly. They refused to give us store credit. 3 Blenders (only sold at targets!) they are $29.99- $9.99 over their $20 limit. Is is my daughter's fault that targets did not remove it or that her guest may have forgotten to have it removed? Does that mean we should inform all our guests that they must attach a targets receipt. As far as paying attention to their registry? How were we to know if any one had purchased it?, so we could remove it? Anyways, store mgr and corporate office said the same out of luck!

This is there email response to me from the corporate office: “If you don't have a receipt, we still have a few options for you:

- Your local store will accommodate two no receipt returns a year for you on small gifts under $20.
- We have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, Target GiftCard, credit or debit card within the past 90 days.
- If the gift giver still has the original receipt for the item, they have the ability to reprint a gift receipt at the Guest Service desk next time they visit Target.” “I'm sorry if you feel our last e-mail reply wasn't satisfactory, but we aren't able to further assist you with your return. “

jean

I am writing to request that upper management of Target create a policy that prohibits pharmacists from denying (or harassing) customers from purchasing birth control at the Target pharmacy. I choose to shop at Target, over Wal Mart, for the past 10 years and also have had a Target credit card during that time--the only credit card I own. However, since our choices and behaviors reflect our values, I must boycott shopping at Target until the upper management of Target creates a policy I can support. Does the Target culture want to make a statement that it is taking a side on this issue. By prohibiting the purchase of birth control, it is doing just that. And if that is the case, Target will lose MANY customers... trust me--you've already lost me until (not unless) things change. By the way, incase you didn't hear, Wal Mart has created a policy addressing this issue. Thank you for your time.

Since I live in a small convenience apartment I no longer have the box or the receipt. I purchased one of Targets Trutech tv/dvd combo tv's for $99.00 and after five months, it now will not work and the warranty is for 90 days. This is not acceptable for the consumers.

Target Stores has unfair business practices and violates consumer rights! I returned something in January with a receipt over 90 days, and had to go threw hell, to only be able to get one item in exchange for the 5 I returned. My son was born in November , and we got unnecessary presents that we wanted to exchange, even with tags on them they run it against your license. After 2 times a year you are black-listed. I got a pair of shorts for my birthday, they happened to be from target. All I wanted to do was exchange them for the right size. REJECTED! This seems like a consumer violation! I can't help- that someone got something for me from target. I didn't try to get money back, I simply wanted to exchange it for the correct size. It still had the tags on it. Is there a class-action lawsuit against them yet?

My daughter is expecting her first child in July. I. She registered at Target and Burlington in Waco, TX. We sorted through duplicate gifts and tried to exchange them for other things on her list. Her registry was available; but the clerk said she had to have a purchase list. If the items were not on the purchase list and she did not have a receipt - this is the procedure: she asked for my purchase list and her driver's license; even though the item was purchased at Targets, she was told she could only make 2 item returns. She even had a gift card to which the clerk added one item. She was told that she could return only 1 more item and then her driver's license was flagged for rejections of other returns. She purchased around $50.00 of different baby items. The total was over the gift card amount. Why doesn't Target let registers know their policy? Why want they allow returns for gift cards or allow returns for other items? I will let others know about this policy and encourage people attending the baby showers to not buy at Targets. Targets is used by both families for many purchases. Target will lose more customers, because they will shop at other stores, such as Walmart.

I would like to share my unpleasant experience I had today in Target at Appalachee Pkway! I was shopping on the clearance rack today in the boys section. When an employee named Brittany came up folding tshirts on the back wall next to the rack where I already was. While I was holding up the shirts for my son to decide if he liked, mind you the shirts are against her back at this point and I had no personal space. I asked Brittany if I was in her way? She proceded to say No I will be done in a minute. I did ignore this and proceeded to look at the clothes. The more I thought about the situation the more it bothered me and upset me. I then proceeded to tell my mother I expect to get this type of service from Walmart but never Target. I also stated to my Mother I am sure Brittany is at Target longer days than I am and to bother a customer is just wrong! Brittany is now across the way straighten other clothes. Then Brittany yells from that section that I could have asked her to move and that she wasn't there for 8hrs a day. This is when I decided to go up front to get the store manager instead of waiting until I left the store. While I was up at the front of the store I hear Brittany over the radio I need a assisance immediately in the Boys Section. Erica the Front End Manager is now assisting me and I have explained this whole situation to her and she is very apologetic and is sorry about the customer service I have received. Brittany is in the other section of the boys talking to Wayne the Store Manager and Security about the situation. Which was very embarassing since I wasn't the one yelling in the store instead I was the one that was yelled at by a sales associate name Brittany! Mind you Wayne still hasn't come to assist me in the problem that arised he is still with Brittany instead of me. When he decides to come Security follows Wayne as if I was the one that was abusive in the situation! I never got ugly or yelled at anyone! I asked Wayne who was wrong in this situation and he would never say! His only statement was he couldn't say who was wrong! I am very disappointed in the service I received from Target today! Erica the front end manager was very nice in this situation and I am sorry Wayne couldn't apologize for the bad service his sales associate has given me during my visit at Target today! I did leave my cart of things there and I don't see me or my family shopping at Target for a very long time! I have always talked about perfect service at Target but I will now go back to shopping at Walmart which is only 5 minutes from home instead for 25minutes from home. I would like a response from Target in the poor customer service I have received from Tallahassee Target since I never received an apology from the Store Manager!

Tabatha R.

Purchased new Tru tech flat lcd tv from target. Was purchased after Thansgiving for a Christmas present and remained there until then. Work a few weeks and the screen looked as if it was a digital storm. I took back to Target with a receipt. I was informed the warranty had expired ! Regardless they would not accept, I went to BBB and no help. So i no longer shop at Target.Tell everyone not to buy from Target.

I too signed up for 6 promotional offers to receive a $500 Target gift card from Consumer Gain. I completed the requirements on March 18, 2007. Today is May 9, 2007 and I still haven't received verification from the sponsors. Under the agreement package, it states that it only takes 2-3 weeks to get notification and then they will notify you of your status. Today is the 53 day, and I still haven't received notification that I have fulfilled my agreement.

I have spent a considerable amount of money and will spend even more money to honor my contract agreements with the different sponsors. I don't think this is fair. What can I do? Is this a scam? If so, I should be able to get out of my contracts with the sponsors. Please advise.

This letter is to address the poor customer service my family received from your portrait studio on December 30th, 2006.

I received a message in January from an employee who works out of this studio advising that the pictures did not turn out and that my family could come back in for retakes and they would throw in 3 free sheets.

I appreciate the incentive of adding additional sheets at no charge, although what an inconvenience to get a family of six back in for retakes. I must admit this is not my complaint though. No time during the message did she once apologize for the inconvenience. I returned the call to her. Unaware of my situation I explained to her how disheartening this was that the pictures did not turn out. I explained to her that two of my children live out of state so there is no way at this time that these pictures can be redone. Something she would not know of course, but an apology would have helped the situation. Again, no time during our conversation did she offer one. Her question to me was, “When can you come in for a refund?” Then she advised that she was able to do it over the phone so there was no need for me to come in. Our call ended. I thought about it for a moment and called back to ask for her manager. She began to say, “There is nothing she can do”. I informed her that I understand that her manager can not get my pictures back but I still want the phone number. She gave me a number. I have called this number three times and left messages each time with no call back. You can only imagine my frustration. I do not know who I need to speak with in regards to this unacceptable customer service. I realize that the pictures are gone. But employees, especially at a portrait studio, have to realize that pictures mean the world to people and when they are lost, damaged, etc. It is upsetting. The only thing I am trying to get across in this letter is that two words would have made a big difference. “I’m sorry” may have retained this customer. I will no longer utilize this portrait studio nor will I recommend it to others.

Yesterday evening I was standing in line next up to be checked out, Berta, the "front end supervisor" rudely stepped in front of me to shut off the light of the checker, telling me I was going to HAVE to move to the line next over because SHE was sending the young man for a carry out.

I said to her that I was next to be checked out and that other line had a line, she then repeated LOUDER to me that I would HAVE to go to the other line.
Now, let me give you what she should have said:
Two options:
Either wait for me to be checked out and then send the young man out, OR ASK me to move over instead of basically moving me out of the way and TELLING me I need to move. OR maybe SHE could have rolled the cart out to the car for the customer herself since all of the checkers were busy.
Ok, so now i'm irritated with her. This is not the first time she has overstepped her boundaries. I guess Target has a policy about children and carts...I completely understand IF it is a problem with some customers to ask the parent politely to seat their child. I WAS STANDING STILL IN LINE and SHE asked my CHILD to sit down! Don't we teach our children NOT to talk to strangers.. Speak to the parent NOT the child.
Ok, now let me finish last nite...
After that Berta finds a credit card on the floor... she with INCREDIBLE RUDENESS asks my name? I may have overreacted BUT she has already torked me off with the bossiness of moving me to a different line.. so I asked her not to speak to me.
She of course carried on her way VERY much into ME and what I was doing, her presence is just rude, she is snotty and absurd about the way she does things, and should NOT be treating customers this way..to finalize things as I was walking out the door she was grumbling about me and said to me (very very loudly) I AM JUST DOING MY JOB! I did tell her she was snotty, and she TURNED around and told me I WAS WORSE! Now, maybe true, but I am the customer and she had already stepped on my toes, SHE needed either to keep her mouth shut or take care of the situation VERY differently.
The cashier that was helping me ACTUALLY leaned over to make SURE that I got a comment card, WITHOUT EVEN HAVING TO ASK HIM. He actually said to me when I said that she needed to work on her politeness and she took her job a "bit" too seriously that he was not allowed to comment! HE EVEN KNEW SHE WAS IN THE WRONG! Berta needs some more training or maybe to be moved to a different department like the stock room, where she doesn't have to treat the customers with her frustration.

I used to spend hundreds of dollars a year at the local Target store, but I will be taking my business to one of their competitors now.
I bought a Christmas gift for my child in September of this year.

I kept my receipt for the item. I found out maybe two days before Christmas that a relative bought my child the exact same gift. Not a problem, I thought. I have my receipt, I will just take mine back. Imagine my surprise when I found out my receipt was valid until December 18th.
Target informed me that because I didn't have a receipt (I kept correcting them and telling them I did have a receipt), they would accommodate me by allowing me to exchange my item for another item from the same department (toys). I would gladly have exchanged the toy for other items from the store, but they said that was not allowed.
I have since contacted my relative and asked her for the gift receipt (I didn't want to tell her that I had already bought the same item for my child, but Target forced me to do just that). I will be returning the item and I will now do my shopping at a competitor. Target does not sell anything that I need that I can't get from another major retailer.
I feel that Target should re-examine their return policy. I did not buy a seasonal item. The toy is still being sold at the store. The fact that they do not allow local stores to make exceptions (I missed the "return period" by 8 days when I pulled my receipt out) for non-seasonal items still stocked just shocks me. The local store gave me the Target customer service number and I heard the same message from two different people there. It's their policy and there are no exceptions.
I am telling all my friends about my experience and urging them not to do any advance shopping for Christmas, birthdays, etc. if they do shop at Target.

What I really want this year for Christmas is for someone to cancel my Target order. On July 21st, 2006, I ordered an infant seat on the target.com website for my then 3-month old son. It is now December 23rd, 2006 and my infant seat still has not arrived. 5 months and counting!

Each week I receive an automated message from Target.com which states that "there is a delay with one or more items in the order you placed." Furthermore, the message indicates that "it is not possible to cancel this order at this time."

The numerous Target customer service agents with whom I have spoken and emailed have said that if I no longer want the infant seat (my son is now too old for the seat), I can refuse or return the eventual delivery. I have then explained repeatedly that I have since moved overseas and am no longer able to refuse delivery at my previous address. To my dismay, the standard Target response has been "Our systems prohibit us from cancelling orders" and "all you can do is refuse the parcel when it is delivered." Did I not just say that I am living overseas?! Are they even trying to help?

I find the whole target.com shopping experience to be extremely user-unfriendly. All I really want this year for Christmas is for someone to cancel my Target order.

On June 22, 2006 roughly around 12:15:37 I received an email from an email address [protected]@thaseaplus.com which stated that I was Target Voucher winner #753-9699 and have just won a $500 Target Voucher. To redeem voucher I had to sign up for one of the services listed when I clicked on the link http://thaseaplus.com/t/c/84/off_good/sz6279.html.

Needless to say I filled out to receive services through Columbia House Video. A $500 Target Gift Card was promised to be delivered by FedEx. I have never received a $500 Target Gift Card.

When I was out on medical leave I emailed this [protected]@thaseaplus.com only to finally receive an undeliverable mail reply. My email was sent from my home email address [protected]@msn.com on November 8, 2006.

The account number I have on file with Columbia House Video is [protected].

I have copies of all the pages that popped up when I was complying to receive my $500 Target Gift Card.