TGI Fridays
Reviews and Complaints

My wife and I went to TGIF on 5/7/19 about 4;30pm for our 52 anniversory for dinner. We have eaten there on several occasions (125 White Spruce Blvd., Rochester, NY 14623 } We usually get the JD Flat Iron Steak, but because we were celebrating our Aniv. I ordered the Flo's Filet Mignon & a Half Rack of JD Ribs for ea. We also got (Her Maragirita) and (myself Strawberry Mohito). I have never had a bad meal at any of the TGIF, s Locally or while traveling. The Filet Mignon was tough and grizzly, not at all what I expected, my wife's was the same. The bill came to $109 with the second drinks we had. $23.95 for the Filet was high for that filet. The Flat Iron steak would have been better. I am very disappointed in the meal as was my wife.

Lloyd & Carol Trexler [protected]

to whom this may concern,

I am contacting once again in regards to an issue that has yet to be resolved, My name is [removed] case number 003272619A. I spoke to Natick location manager and thought the issue was resolved and I received an email but I did not receive my Egift card on March 20th. so I reached out again just to be told to call guest relations. which I did this yesterday and was told the issue would be resolved and I would receive it in 30mins-1hour ... it is now the following day and I have not received anything and I tried to call guest relations again and was on hold for 7 minutes and it is now April 4th.

3.17.19 Approx 6:45 pm my husband and I went in to Fridays. We ordered the ribs that came with coleslaw and fries. We also ordered the boneless wings as appetizers that came with celery and ranch dressing. The celery was brown so it was returned. While waiting about 7 min for the new ones I asked the server Daniella nick name Danny if they had garlic bread. She said no bread sticks. I asked if they were served with a garlic butter and the server with an attitude said "Like I said no."seriously no cool to talk to customers that way. When the ribs came the coleslaw was slimy. I asked for the manager Fatima and she never apologized about the food or offered any compensation Fatima continued to tell me about up charges for items to replace the celery that she stated had been made that morning. I am very disappointed in my experience tonight. I feel as if my needs weren't met and we paid for food that was horrible.

My husband and I came in for the 2+2+2 promotion on Thursday evening, 1/31/2019. The food was quite good and smaller portions for the $20.00 price was just fine. The restaurant was not busy. Our waitress had 5 tables but was having a difficult time managing. Then she brought us a bill for almost $45.00. Had to call her back and have corrected. She indicated she would have to discuss with her manager. She then brought back a check for the correct amount. Also had to ask for every refill on our coffee. Food was delicious but service was disappointing.

Good morning
I apologize for complaining.

Last night i ordered take out because my 2 daughters wanted to try your beyond burgers, i was told 20-25 mins which turned into 55 mins making me late to work and the food was terrible it was Cold pretty much went to the trash the worse part was my food was ready for 30 mins and it was just sitting there while i was waiting im the lobby with a fussy baby and was then told with a laugh i didnt think it was very funny...
Now i am looking at my statement and i was charged 3 times.

Good morning,

First, as a Commandant of a Marine Corps League in Jackson, NJ - let me say THANKS to Friday's for what they do to celebrate and honor Veterans on Veterans Day.

As you can see from the highlighted correspondence below - there was a follow up with the manager of the Freehold, NJ Friday's. During this conversation we discussed what went wrong during my visit. The manager explained how sorry she was and offered me two (2) entries & two (2) deserts at any time on our next visit. She told me this information would be in her manager's log book at the restaurant.

I'm sure you are well aware (I wasn't) but when I attempted to visit the restaurant I HAD CLOSED.

Not sure where the next closest Friday's is to Jackson - and is there any way to secure a gift card or something similar to what the manager had offered?

Thanks in advance,

Richard A. Hyjack
61 Nottingham Way
Jackson, NJ 08527
H: [protected]
C: [protected]

On Tuesday, September 4, 2018 9:00 PM, T.G.I. Friday's Guest Relations wrote:

Hi Richard,

Thank you for emailing to let us know about your unsatisfactory experience at TGI Fridays. We realize the importance of your time and appreciate you bringing this to our attention.

I am so sorry to hear of your disappointment with the service and food quality you described. Your comments will help us evaluate our current performance and execute to your satisfaction in the future. We will continue to provide a fun experience with excellent restaurant operations.

These comments are important to us, and have been shared with our management team. You should expect a call within the next 1 to 2 business days from a member of our management team. We hope to provide the best possible service during your next visit.

Sincerely,

Jeline Kaye D.
Guest Relations Support

Myself along with my family decided to dine at#2568 southaven, ms on 10/28/18.. The overall visit was displeasing! We thought we were getting deals by doing the 2 for 20 promotion. Not at all what we anticipated! When I received my ticket it was totaled 85.00 so i'm trying to figure out why how did it arrive at that total? When we got 2 of the 2 for 20s specials and 2 kids meals. I beckoned for the manager victoria.. Her persona was unfavorable! She didn't seem at all concerned or trying to resolve the issue! I explained to her all the issues that occurred. She stated why did I address it while I was eating. And that basically why did I wait until the bill came to ask so many questions. I do have that right when I 'm the one paying! My issue was addressing the 16.75 service charge! And this was more than the suggested gratuity! She really couldn't explain. At one time the gratuity wasn't mandated. I always tip but let me be the one to decide the amount. But just her attitude was unpleasant! Treat people how you want to be treated especially if your salary depends upon it! The job of the manager is to make sure the customers are happy. I paid, left unhappy and dissatisfied!

I visited your TGI Friday's location at 604 5th Avenue in NYC on October 2. I wasn't greeted until almost 15 minutes later and there were only 3 other tables with customers. Inexcusable. After finally being seated by I think kitchen help, we waited another 15-18 minutes for a waitress to finally come over to ask us anything. And that wasn't before she helped a table seated long after us. After finally taking our drink and food order, we waited another 10 minutes for our drinks and after that, another 25 minutes for our food. I ordered the 6 ounce sirloin and my guests ordered the whiskey chicken strips. When the food arrived some 25 minutes later (again reminding you the place was NOT busy) our food was cold and my steak was completely over cooked. The vegetables were unrecognizable and looked awful. I ate it anyway for fear of not getting anything at all. My guests barely touched theirs. And after the meal, we had to use the restroom. And this is where I was completely appalled. The bathroom was absolutely disgusting. There was urine all over the floor and toilet seat. Paper all over the place, and much to my disgust, BLOOD all over the toilet and underside of the seat. I nearly threw up. I quickly washed my hands and used my SHIRT to dry my hands and also to open the door for fear of somehing being on the handle. The waitress never brought our check and I had to track her down so I could pay and get out of there. The total time I spent was 1.5 hours and it couldn't be over soon enough. My total expense for an absolutely terrible meal including the tip I left for our waitress was $82.00. For that? No thank you. I was totally disgusted and appalled that a recognized brand such as yours would permit a major location - 5th Avenue in NYC to allow the facility to reach such a state. I would be happy to discuss with you as I'm totally turned away from the brand after that experience.

Regards
Michael

This is the 5th time I have tried to go to friday's and still wasn't satisfied. First off the customer service was poor then I get to my table order my food ask for a well done steak they brought it out and it was still all pink so I returned that also the shrimp weren't well done either they was mushy they bring my steak back out and it's burnt now st this point and it's littlier than when it first came out to top it off the loaded fried a 3 little broken up pieces of bacon and cheese on half. At this point I have gotten upset because this the second location I had went to and haven't been satisfied. I then ask for a manager he walks past our table twice looked st us and kept going. So this point i'm furious I ask the waiter to just let us pay then he comes over doesn't speak or anything he just say yeah so i'm like well hey how are you today then he speaks you suppose to speak when you first arrive to someone's table and your a manger. But he brings us a receipt with the full total so i'm like I didn't eat my food so you still charging me he snatches the receipt and smacks his teeth then tell us we only can use one gift card that we previously recieved from another store. Like how can you charge someone full price when the while meal wasn't touched. At this point I don't want anything you guys can offer but a full refund for my food no gift cards anything because this is getting out of hand I no longer want to be a customer of friday's.

I visited the TGI FRIDAYS in Sterling Heights, MI on 9/25. We sat in the bar area. The mgr took our drink orders and drinks came out fairly quickly. It took the server over 20 minutes to come take a order/refill our drinks although it was only 3 other ppl in that area. Once orders were taken and brought out she never came back we sit for 40 minutes before I ask for the manager. He apologized and brought us the bill. This location is horrible! Employees are rude and unprofessional.

I searched on google for TGI Fridays, the first one I found at 14150 E Alameda Pkwy, Aurora, CO 80012 said it was open until 1am, so I drive there, which took 15 min and I get there at 1145 pm. Upon arrival, the bartender says the kitchen was closed at 1130 pm and they were just serving drinks because he said "it was slow. Unacceptable.
Still craving TGI Friday's, I decided to google another location, 8104 E 49th Ave, Denver, CO 80238, this one said it was open untill 2 am. So I drove another 13 min to this location only to be met with locked doors, at 1205 am.
Again this is unacceptable, if these locations plan to shut down early because "they're slow" then they should change their closing times on google.

Este día visitamos tgi frdays de Rockville, tuvimos una muy mala atención de parte del personal del bar, llegamos y esperamos por más de 10min y nadie se acercó a preguntar si deseábamos el menú o algo hasta que llamamos a una de ellas quien de mala manera nos dio el menú. Jamás dijo .. Hola como están y tampoco nos dijo su nombre, jamás hizo contacto visual con nosotros (es una muchacha de lentes con cabello azul).
La cual de mala manera nos preguntó... están listos para ordenar a lo cual nosotros respondemos que no aún y ella al parecer se molestó y se dio la vuelta y no volvió en al menos 10min.
Cuando al fin ordenamos (Hamburguesas) ella no nos aclaró que una de ellas era vegetariana, cuando la comida llego está estaba totalmente carbonizados de uno de sus lados, vino otra bartenders nos ofrecieron cambiar la orden lo cual hicimos pero la orden de onion rings venían quemados.
Nuestra primers bartenders al ver que cambiamos la orden dijo o dio a entender que yó no había entendido que era vegetariana.
Ellos jamás dijeron lo sentimos, disculpen nada
Después apareció creo la Mánager y dijo que lo lamamentaba y que si quería ordenar algo más.

Hemos quedado con una muy mala impresión por la mala atención que recibimos y aún más que a pesar del incidente no se nos ofreció ningún descuento en nuestra factura.

Por tal razón decidimos jamás visitar su establecimiento, sabemos que esto no significa nada para su gran corporación pero queremos hacerle saber la clase de empleados que tiene .

Dinora Enamorado

I am reaching out because I made a online order on august 28th, 2018 at about 11:40 waited outside the restaurant until about 12:15 which was when they said my food would be ready got a phone call saying my order wasn't able to be fulfilled because i some work getting done in the kitchen. I go on to ask what will be done about my money being refunded they said come back the next day and let someone know what happen and i'll have a $40 food credit. I wasn't able to make it the next day so i returned on august 30th told the lady what happened so she took my order and said she'll let the manager know. I waited 2 hours and someone came out to tell me they lost my order i give them the order again we wait another hour and they bring out half the order so at this point i'm getting a little agitated and ask for a man

I came in with my fiance and daughter and saw that on the window it said 2 for 20. Came in no menu was given to me on the promotion so I asked for one of those menus. It took the waiter way too long to return with menus. Finally once she arrived I asked about two items on the menu which had bacon and asked if she could take it off. She then says to me "you get what you pay for " then I ask her if she could check with the kitchen and she was hesitant to do so and continued to tell me I get what's on the menu. After she checks with the kitchen she then says I can get the items without bacon. So I ordered the buffalo flatbread without bacon and I ordered the loaded fries without bacon. The first batch of fries came out and they were cold with hot cheese on it and it the waiter never brought my side of ranch until I asked her twice. After seeing the flatbread that I ordered without bacon had bacon I immediately sent it back. They could have really made me sick . But good thing I caught it. Then I asked for her to change out the flatbread for another loaded fries. And this time the fries were hot. Now it's time for my ontre to come out and I ordered the cabin shrimp chicken pasta. Got it it looked great til I mixed it up and saw on little small piece of chicken in it. I then told my server she took it back n then brought me back the same plate saying that that's what I get for the two for 20 and there was nothing she could do and if I wanted to speak to a manage. And I said yes. I then tell the manager of my experience and before I could finish my sentence she cuts me off and says I could get you some chicken ignoring all my other complaints and didn't even apologize for her store making my experience one of the worst I ever had.the manager name was Kelly and works at the tiederman location. Immediately I ask for the check and boxes so that I can leave. Then when she brought my chicken she gave me a menacing look like I was ruining her day when all I wanted was good service. I get the check and see they charged me for the flatbread and charged me twice for the loaded fries this was the 4th mistake they made and still no apology no comp or nothing to ensure me they cared about my bad experience. So now I'm mad and I will never eat at Friday's again. I've been a customer for years and I buy over 500 dollars in gift cards every year for the holidays so I spend a great deal of money at this establishment for my needs not to be met. I am truly disappointed in you're management team and you should make sure all your employees are happy while dining at your establishment

Waiter did not ensure we were satisfied. never refilled our drinks ;patrons that came long after us were served there food be fore we even had out salads the salad lettuce was a weird cut. When the entrees were bought out they mixed two of them up so we had to trade our salmon at the table .when we asked the waiter where he had been because we had to ask the other waiter to get him he said he was around just informed him that he was not around where we were.truly a disappointment.

I don't know what happened tonight. I usually have a pretty good experience at this location.The wait time, food & customer service has always been great. We were out celebrating my daughter's 13th birthday with a group of her friends and after a movie, she chose to have her birthday dinner here. We arrived just after 8pm and since the restaurant wasn't very busy, we were seated right away & given our menus. From there it went downhill. No one acknowledged us at all. We literally sat for 40 mins, watching people who arrived after us get drinks & service. All while we sat & waited for a server. And they weren't even busy! At one point, I motioned for a server, who made a gesture to another server, who looked our way, but never approached. I wanted to get a manager & complain, but my daughter was with her friends & begged me not to embarrass her, so we just decided to leave. As we were leaving, someone finally came to our table--only to clear the menus & prep it for another party. I was shocked because I've had a good experience more than once at this location. I honestly don't know what happened tonight, but I am soooooo not happy right now...

Placed an order on the internet and orders 2 drinks to go. Was informed the drinks can't be taking to go. I was charged and was not refunded. Because it was an online order the store had nothing to do with it and management at Friday store #2753 could not refund me. He referred me to customer care which I only get to speak to machines. Not a single love person