The Brick
Reviews and Complaints

I have had no refrigerator since April. For 3 months I have been trying to get it repaired. The service techs keep coming only to try a thing here and there and it is still broken. I am waiting for parts. I have no fridge. The warranty company has been terrible to deal with. You can't get through, or wait on hold for hours, no management contact information they say you have to go through customer service which takes days to get through, they hang up on you.
They want to give my $1500 for a fridge I spent $3500 on. They want to give me that in a credit to buy a fridge again at the brick. Why would I purchase anything from the brick, let alone something that requires a warranty from a pathetic company that is in Barbados. So they obviously don't care how unhappy I am. It's not like I can show up there.
I need a fridge. I have contacted head office only for them to say they will call me back and don't. At this point, I will have to use all social media devices and the news to blow this story up. I am not sure how someone can live without a fridge and aren't doing anything for me.

I have purchased the set of laundry but was not tell that it was final sale. I received the appliance on Sunday and went on Monday at the Brick to tell them that i don't need the dryer as mine works perfectly. They refused to take it back and the manager was arrogant rude and not helpfull to customer. I bought all of my house staff from the Brick, I am a good client. They have never mentioned to me it was final sale until yesterday when I went to the store To tell them to take it back. The store is located on Cyrville in Ottawa.

Hi. I just bought dining chairs. From Brick Milton, Ontario
Mr Asad manager Is very rude person. Instead of solve issues. He said out of my property
Very bad customer service. No covid protocol either
We order black in colour but your sales man send grey.
I am very disappointed from customer service I received from Mr Asad

I ordered a fridge at Edmonton North location. The sales person was great and was able to make arrangement with 3rd party delivery for the same day delivery.

Paid $100 cash for the delivery but the driver refused to take the fridge inside my property, he said his job is drop the fridge off at the door.

I phoned the North Edmonton location and the staff confirmed the driver should be put the fridge inside the property and remove the old fridge. But again the driver refused. He said he can't put the fridge inside the property by himself. I offered him to come help and he agreed to wait for me. I show up he was gone and left the fridge outside the door.

I have to pay someone $100 cash to help me put the new fridge inside the property and remove the unit and take it to the dump,

My tenants were unhappy and I am pissed.

I purchased an Angus leather recliner couch couple of years back. Two years in, the cushion is almost non-existent and it feels like sitting on the floor almost with the sagging, and even worse when recliners are up! It is not natural wear and tear when sagging is so significant that it goes down to the bottom! It is cheap quality cushioning. The problem isn't just that the furniture itself is cheap quality, it is also that the Brick people sell warranties lying straight to the face. When asked about what the warranty covers, they give a pretty rosy picture saying it covers almost everything except that it does not. This is realized only when it is time for claims.
I did think that anything under 3 years would be definitely due to furniture issue, so I took the 3-year warranty instead of the 5 year one, but it did not matter because the cheap quality furniture is just one factor with other factor being warranty lies. I wish someone posted their experience with Brick or with their warranty which would have made me not purchase their product.
Brick by far has the worst furniture quality and it makes it worse with the value they give to their customers. Also, when you file a claim, they would send a person from Belaty to verify who would just take some notes without even clearly observing the issue and few days later, they just decline. Looks like partner-in-crime!

King and State denied my claim for 2 reasons that didn't make sense.
When I called I explained upfront that a technician came to look at a leak in the dishwasher and then left with the hose part. At this time I didn't know I had a warranty and called a local company. I told King and State that they were sketchy and I was taking them to court, and inquired on whether that would affect my warranty status.

I got an email response back from Shanice at King and State saying my claim was denied because there was no proof a technician had come to the house. They hadn't asked for any proof, in fact there was proof in the form of an invoice from their visit. I supplied that in images and their website address, resubmitted the question regarding the status of my warranty.

The issue with the dishwasher is this small piece of hose attached to the circulation pump. The hose attached to the circulation pump has no part number and ONLY comes as a unit with the circulation pump for $300.00 or so.

King and State says the don't replace hoses only manufacturing warranty repairs. I don't understand, how can you not call this a manufacturing defect. It only comes as a unit, so the defect happened during its manufacturing process.

I was at the Brick in Sunridge Way NE Calgary yesterday, June 25th to claim my warranty on a mattress. Victoria, the Customer Service Rep was very rude to me and inferred that I was lying to get the claim. Typing the entire story here isn't enough and I doubt that someone will read a long rant.
I am in need of a fair treatment from this store. No apologies were said the entire time I was there. I immediately chose a replacement mattress that I didn't even check to see if I really liked it because I wanted it done asap and leave the store. She made me feel like less of a person with the way she spoke. Other sales men and customers were hearing her giving instructions to Tarun saying "SHE ONLY NEEDS A RE-selection, THATS IT! THis will not go against you (referring to Tarun. But I don't know why she said this) SHE DIDNT EVEN BUY THE MATTRESS FROM OUR STORE. SO, JUST help her with the re-selection and THATS IT!" Yes she said that twice, "THATS IT!"
Review the claim, please. I would appreciate it if someone called me back about this coz, it's been a day and I can still hear how rudely Victoria spoke with me.
Claim LT 7740377.

Thank you.

Bought LG Washer on December 1, 2020 - 7 months ago. First service call to the Brick was placed BEFORE Xmas and guess what? THE DON'T SERVICE THE APPLIANCES THEY SELL...YOU NEED TO CONTACT MANUFACTURER AND WAIT 3 MONTHS TO GET A SERVICE CALL! Last week my new LG washer broke again leaking water and because The Brick does not service what they sell I have to wait almost ONE MONTH TO GET IT FIX...MARK MY WORDS NEVER AGAIN ...NEVER AGAIN WILL I PURCHASE SOMETHING AT THE BRICK. This was my FIRST AND MY LAST PURCHASE.

I do a laundry wash every two days...

desirable solution - The Brick to send a service guy to fix my washer asap
suzanne pepin carstairs alberta [protected]

The date of physical abuse was June 23rd at around 2pm. cameras have the footage plus I have a witness of the incident saying what happened on a recording. This is only to ask the result of where my proses claim 8 months ago that I had bought. Upon receiving the dishwasher on November 6 it has never worked. 8 Months of back and forth to end up physically attack in the store itself

I ordered a sofa and a matching sofa bed in Dec 2020 from the brick dundas location

In February i received the sofa and was told that the bed will arrive in March
Then March came, i had to follow up and was told it will come in April then June 24th and recently i called to check as i didn't get any calls for an update and was informed that it s on backorder and will arrive end or Aug or september

Now i am stuck with the matching sofa i received, they are not accepting returns

And i don't like to wait until september and can't get an alternative sofa bed as it has to be matching

Since April i have been trying to reach a manager to discuss the issue and find a solution, , never got a call back

I went to the store and requested an escalation
And i received a call today from a person who was very rude and not understanding and kept on saying we can't return the one the u already received, u have to choose something else or wait, its all due TO COVID

So is it fair to wait for a year to get what u paid for..

I didn't like how customer service is in that store, , they are handling the delay in a very irrespective way

Chair purchased in July 2020
Extended 5 yr warrantee also purchased
Invoice #0303159qgwr
Chair was for my husband who is in a seniors home
Chair broke leg making it unsafe and unusable in Dec 2020
Alternate chair ordered therafter
Additional$399.95 paid at that time
Was told it would be one month
Was at store today and was informed it would be Late July now for delivery
Paul Wright op manager was polite but firm and indicated no refund would be forthcoming.
He suggested we select on from the floor . When one was found he stated it too would be July before arrival
Complain to manager Rich Visi who also reiterated what Mr Wright had indicated. He suggested we either wait or pick one from inventory.
Had either mr Visi or Wright indicated the chair ordered was in I would no be doing this but this has gone on for 6 months now and is not even remotely amusing.

I am requesting a refund of funds spent.
Although I do not wish it, My next step will be to contact the better business bureau and the press..

Gloria Campbell

I have tried talking to the Orillia Store Brick to no help. Told I have to follow rules. I'm done following the rules. This is my 2nd fridge like this. It constantly freezes everything in my fridge and getting worse. I have pics to show. Crispers freezing inside been fixed 4 times first one now on 2nd call since February. On this fridge. Someone is going to get poisoned from contaminated food. No one wants to do anything except send service guy who is familiar with fridge and says it can't be fixed.
I want my money back.

Bought a 65 inch TV Sept 2019 & now all of a sudden it went black. Had the service guys come out & then said it was a faulty part & they would order it. That was a week ago & today I receive a call from the warranty company telling me that they can not get the part & offered me a $470.00 credit to the Brick. I paid $600.00 for the tv & $125.00 for the warranty. I was told when I bought the warranty that if anything went wrong they would replace my tv with another tv. That was not true. I have contacted King & State & all I get is the run around. Also have contacted the Brick Beacon Hill where I bought tv & girl hung up on me. Then contacted the head office & told had to contact the regional manager. Left message for him & it will be a few days. More run around. This has been going on for 3 weeks now & all we get is call this person, call this person, call this & on & on. Run around, run around. We have spent alot of money at the Brick & all we get is the run around. I want my money back & I will take my business else where.