The Brick
Reviews and Complaints

The worst thing, in my opinion, about the situation is that customers like us have to experience bad service from the brick. And then, much as we hate to do it, we have to waste our time and effort in complaining about it. But it's just that, besides the frustration of it all, we are, much as we want to avoid it, compelled to do this. First, just to finally get it off our chest; then to let others know about it. And this is where the trouble lies. All of us seem to be living in denial, going to the brick despite hearing & experiencing the problems. And seeing them rub salt in your wounds, by totally ignoring your complaints. Maybe they are experts at this reverse psychology - after all, how long will you go on complaining! I always believe the buck stops at the top. It's the management's culture which filters down to the level of their staff.
I can admit that by now, I am hardly in the mood to write the complaint in detail. Just to say, we ordered some items from The Brick Store at St. Catharines and requested assembly for some. But we have been waiting for 2 months for Brick to arrange the assembly. The guy handling our order was Matt.
D. Bajaj

We just noticed charge on credit card
Let me explain.
When we bought a couch we were told for us to get better deal or promotional price we need to apply for brick card, so we did. It turns out when you sign for brick card you also sign up for insurance that they don't explain you.. To cancel anything you have to call brick card desjardins, than you need to call insurance, after you need to drive to store and cancel there. This is the biggest fraud out there.. No one takes responsibility

Hi there am writing to let you know that my cooking range panel for the settings of baking, click, grill etc option is not working. It shows SE all the time tried reset many times but didn't work at all. It's been 3 weeks trying to call but as it's busy call is not connected. Very disappointing that baking section is not working. I have small kids they really like their baking items and I really need it back as soon as possible.
So please try to fix as soon as possible
Thanks
Leni Shiju
O

Bought a freezer in Aug 2016, with extended warranty, went on the blink July 2020, received $178 towards another freezer, got another freezer, waiting on freezer loss claim since September when I put claim in, just been getting the run around since, warranty said it would cover freezer loss up to $500, my loss was $768 not very good for business and very poor customer service. Hope someone can help me out!

We are going thru the same problem, I am trying to replace a mattress for over 2 years now and Carlos is NOT responding at all. Still going on. We have had 2 techs coming in to measure the mattress, I have been talking to the original stores supervisor too and even she cannot get a hold of Carlos. Its not a cheap purchase we have spent over 3 grand on a mattress and there is a HUGE dent in it within 6 months of using it.

My washing machine broke down 5 days ago I've tried calling warranty emailing them with no response at all ! I have 3 kids and my laundry is piling up fast. I paid for the 5 year warranty when we bought our set from the brick this is rediculous ! Ive called the brick contacted corporate office still no help at all from anyone they just tell me to call king and state I do and have no luck stay on the call for 30 mins then it drops your call. I'm so mad !

I will no longer buy something from leons or the brick. The warranty they offer is the biggest scam of all scams. No one will take responsibilty and your claim falls between the cracks. King and state don't answer their phones, don't respond to emails and don't acknowledge submitted claims. From this day forward I will no longer say anything good about these two stores. Biggest joke around!

I have a samsung 65 inch curved tv that cracked internally on its own. Turned on my tv, and a big crack appeared up the middle. No one was anywhere near the tv. Called the brick king and state, all Said it was damaged by someone. No one was near it to touch it. The bricks warranty is useless. This is not the first time I have had warranty issues, but will be the last time I get one. Don't ever waste your time buying the warranty.

HI,

We had brought furniture from your Scarborough Store ( Order # 1003044LBMH ) on Oct 3rd and it was informed by the Sales Person Abdul Aejaz & the billing the staff that part of the stuff would be delivered on Oct 20 and rest by Nove 10 & we agreed on the same. Today we where sitting at the home waiting for the delivery as we took leave from office for the same. By 3.30 pm called the store and as per them it might be delivered by next week or so.What kind of professionalism you guys hold, atleast you guys could have informed the same, so that we could have gone for work.This was one of the pathetic services we received in this country .

Here I am again write a complain as I have not heard from anyone, no one is returning my calls or emails and to get through to this company is a joke. Do no buy any warrenty through the brick! It s a joke king and state is the worse company I have ever dealt with. I use to swear by the bricks warranty's. Im going on 14 months a broken dishwasher. First year through samsung sent out guys 4 times cant fix it, have replaced basically everything but the shell of the dishwasher. They also didn't turn the water off after they pointed out a leak on the dishwasher they would not fix cause once again they didn't have the parts so it was on my husband to do there job. Them not turning the water off caused water to leak into my living room after my husband removed the part and left the house to get a new one. 7000 dollars damage. We sat on a broken dish washer for a year, back to hand washing dishes (as I was for 2 years prior to getting the dishwasher) to calling king and state they keep promising they will send out someone. But they never do. I have now been trying to get my dishwasher fixed since aug 2020 and nothing.

We ordered a couch on July 11th, 2020. At that time they told us it would be 4-6 weeks delivery, the first week of September "at the latest". It seemed like a long time to wait but we really liked the look of the couch.
When we called on September 10th they told us "not until the middle of October". Now it's mid October and they're saying "some time in November"
I'm not sure how something could take 4 months instead of 4 weeks but if we had known about the delay we never would have ordered in the first place. We just want to have somewhere to sit! Please!

Hi Brick Team,

I bought this expensive $4K fridge with Instaview door in door, 30cu ft, sub zero drawer only in 2018 (2 yrs ago) from the Brick in Kanata. It broke in September and we tried to contact King and State. The only way to contact them is via web site as they don't pick up the phone (I called 20 times! and they disconnect you int he 11th minute of waiting), this is ridiculous, why do I paid an extended warranty? For no service!

Finally their technician came on Oct 8th and following the tests he declared this fridge as unrepairable. I tried to contact King and W garbage company but they don't pick up..l HELP! I have 4 kids and no fridge. Shame on Brick.

Contact Chris [protected]
Invoice 022683TOVUU worth $8, 949.89

Should I not buy from Brick again?

I had purchased extended warranty through the brick for my appliances. I have been trying to call the kings and state warranty several times as this was directed to me by the Brick but no one doesn't answer my phone calls. What kind of business is this? The Brick promised to call back and they never did.

I bought their extended warranty thru king & state and when I called to get service as the oven is broken I was placed on hold for over 1/2 hour each time and then they hung up on me. I called over 10 times and the same kept happening. When I finally got thru a mean lady took my info and scheduled a service for oct 21 (today is sept 30th) so over three weeks with no oven. How can a family do without an oven for three especially with thanksgiving coming up?

Last time I ever buy something at the brick