Menu
For Business Write a review File a complaint
The Foschini Group

The Foschini Group review: service

C
Author of the review
5:27 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Good day. We visited the Foschini Store on the Monday the 2nd December 2019 at around 13:45. To start of the store was in a mess when we got there, there was a mopping lady who kept mopping the floor and we had to round around the rails to go to cellphones counter, what I fail to understand was why is house keeping done during store trading hours? 2nd there was a pile of boxes on the floor without anyone attending to them! Again why can't this be done while store is closed? 3rd the lady who assisted us as we wanted DSTV Explora was too good to be true. We saw an explora in a glass at a cost of R999 and when she scanned it, it was R649 and apparently it was the last one. She said she couldn't sell the display to us because it's against the policy and even took the decoder to the back. She came back with another decoder and said no the other one is sold out and gave us something we didn't want. She offered us a decoder worth R1699 and said it comes with installation and lnb cable but we ddnt want all that. Her colleague said she must just give it to us (the previous decoder)and she kept winking to her colleague to disagree. We ended up leaving because the service we as bull. Maybe she wanted the decoder for herself. The line was out of order and another gentlemen kept shouting and he got a response that he must go report to head office because people are on lunch...it was sad because the service impact on the store not making money, Foschini vosloorua is near and is convenient but if we going to receive such kak service then we rather go to Alberton where we would be treated like humans

0 comments
Add a comment
  1. The Foschini Group Contacts

  2. The Foschini Group phone numbers
    +27 219 387 666
    +27 219 387 666
    Click up if you have successfully reached The Foschini Group by calling +27 219 387 666 phone number 16 16 users reported that they have successfully reached The Foschini Group by calling +27 219 387 666 phone number Click down if you have unsuccessfully reached The Foschini Group by calling +27 219 387 666 phone number 7 7 users reported that they have UNsuccessfully reached The Foschini Group by calling +27 219 387 666 phone number
    39%
    Confidence score
    Customer Service, Non-SA
    +27 860 576 576
    +27 860 576 576
    Click up if you have successfully reached The Foschini Group by calling +27 860 576 576 phone number 6 6 users reported that they have successfully reached The Foschini Group by calling +27 860 576 576 phone number Click down if you have unsuccessfully reached The Foschini Group by calling +27 860 576 576 phone number 2 2 users reported that they have UNsuccessfully reached The Foschini Group by calling +27 860 576 576 phone number
    50%
    Confidence score
    Customer Service, RSA
    +27 860 834 834
    +27 860 834 834
    Click up if you have successfully reached The Foschini Group by calling +27 860 834 834 phone number 0 0 users reported that they have successfully reached The Foschini Group by calling +27 860 834 834 phone number Click down if you have unsuccessfully reached The Foschini Group by calling +27 860 834 834 phone number 2 2 users reported that they have UNsuccessfully reached The Foschini Group by calling +27 860 834 834 phone number
    New Accounts Department
    +27 860 037 755
    +27 860 037 755
    Click up if you have successfully reached The Foschini Group by calling +27 860 037 755 phone number 0 0 users reported that they have successfully reached The Foschini Group by calling +27 860 037 755 phone number Click down if you have unsuccessfully reached The Foschini Group by calling +27 860 037 755 phone number 0 0 users reported that they have UNsuccessfully reached The Foschini Group by calling +27 860 037 755 phone number
    Collections, RSA
    +27 219 387 560
    +27 219 387 560
    Click up if you have successfully reached The Foschini Group by calling +27 219 387 560 phone number 0 0 users reported that they have successfully reached The Foschini Group by calling +27 219 387 560 phone number Click down if you have unsuccessfully reached The Foschini Group by calling +27 219 387 560 phone number 0 0 users reported that they have UNsuccessfully reached The Foschini Group by calling +27 219 387 560 phone number
    Collections, Non-SA
    More phone numbers
  3. The Foschini Group emails
  4. The Foschini Group address
    340 Voortrekker Road Parow East, Western Cape, Cape Town, 7500, South Africa
  5. The Foschini Group social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
The Foschini Group Category
The Foschini Group is ranked 36 among 67 companies in the Department Stores category