The UPS Store
Reviews and Complaints

This morning, March 27, 2019 I went to this store to return a package that was sent to me in error from amazon. I needed to print a return label as I do not have a printer. I had never used the computer there before and needed assistance from the clerk. At each step of this process, I had to ask the clerk for assistance. She seemed annoyed and continued to walk away while I was struggling with this. The store was not busy at the time. 2 customers came in while I was at the computer and I was very happy to wait while the clerk assisted them. She was not accommodating at all. In fact she was rude. I am not a frequent customer at this store, but do mail about 10 packages a year at this store. If I had not had an appointment, I would have left this site and gone to another. I was embarrassed and angry with the attitude of this clerk, and although I did not say this to the clerk, I will NEVER use this store again.

I went into the store to drop off a small package to send back to amazon. I will amit I forgot to tape the package, a mistake on my part. What got me was the unkind customer service I received from the clerk working there at the time which was yesterday 3/25/19 around noon, wanted to sell me a roll of tape or charge me 1.50 to put a strip over the package. I been dealing with ups for years and never came across something like this... Not good customer service what's so ever, thank you for wasting my time for something so minor as a piece of tape...

Regards,

Pablo mercado

In January I won a bid for itmes on a goverment website in IA. I called and emailed store #4709 in Jhonstone IA who ensured they could pk the item fopr a fee and ship accordingly to my home. After weeks of emails and calls store #4709 never picked up the itmes.in fact the seller reached oput complaining the itmes had not been picked up. I reached out to store #2597 who stated they could pick up and ship the items. After several weeks my purchase was picked up on 2-7-19 and later shipped to my home at a cost of over $100.00 dollars. When the package arrived two of the items specifically two control switches were missing. I verified with the goverment seller they had been picked up. I called store #2597 several times with no resolve and then told to email the store which I have done several times with no resolve. I paid over $100.00 dollars and now need to replace the missing controlers at approx. $40.00 each and still have not received a call or contact to resolve this matter from store #2597.

My name is jina kaur and I like to make a complaint about my recent package. On 2/22/2019, ups had left a note at my house to pick up the package from the nearest store; however on 2/25/2019 when I arrived to pick up my package, I came to find out that it was accidently given to another customer. Apparently the customer came back and brought my package back to the store after couple of hours and I happened to open the box inside the store. The package was properly packed from the outside but the actual box from the inside was empty (glad I opened it inside the store). The guy who said he owns that store, russell cohen said the employee denies that he made that mistake and once I asked for a refund he said he will contact the ups headquarters for a refund - I certainly did not want to leave the store without a reference to this disappointed situation that happened to me so I asked the store owner (russell cohen) to write me a note describing the situation with the date, his sign and the amount that ups will refund me; total price.
Russell cohen's note:
"please be advised that jina kaur will receive a refund of $95 + tax = $103.20 for the shipment received on 2/25/2019 tracking #1z8y46v24202460992 from bbrus. The package was inadvertently given to the wrong customer, then returned empty" - followed by his name, sign and address of the store "russell cohen, the ups store east meadow, ny 11554, and 516-280-3363"
I have attached all the pictures to this complaint and I like to know when I will receive this refund since it's an expensive amount I have spent and now lost due to the employee's mistake. I will really appreciate the full refund without any lengthy delay and no further issues.

Thanks,
Jina

My wife and I went to UPS Huebner store located at 11703 Huebner Rd Suite 106 in San Antonio Texas (UPS Store #4817). We went to send a package and although the staff was not busy we were not greeted. When we approached the front desk to place package on it we were met by a person with an aggressive attitude. He asked us in a rude manner "what do you people want" then when we stated we wanted to send a package and ask about our options he became irritated for no reason and then went on a tirade about our Indian Heritage calling us jerkoffs, towelheads and told us to go back to Iran.

We are not even from Iran. We are Indian and proud Americans. I am an M.D and work at one of the hospitals in the medical center not far from the UPS store at 11703 Huebner Rd Suite 106. My wife works with children at a hospital here as well. We love the United States and the opportunities we have here. We do not appreciate the complete disrespect of our Indian heritage. We do not treat people with disrespect and contempt.

We are deeply hurt by these words and feel completely discriminated against. He made my wife cry and I was upset as well since my wife was crying. She is a very compassionate person and she has helped countless children with severe illness get well. She did not deserve this treatment from a man who is obviously angry at his own life and decides to take his racism and bigotry out on us just because we are Indian and he can't see past his outlandish prejudices against Indians.

We were humiliated by this experience beyond words and there was another customer who even asked us if we were ok when we left to go outside since the woman heard what was said.

The day we came to America was the proudest day of our lives and we love this country and the people, for someone to tell us these things is very distressing to us to say the least.

I spoke to one of my colleagues about this and they found out the man's name is Louie Enrique Salinas. It turns out Louie Enrique Salinas ( Luis Enrique Salinas) or just Louie Salinas has documented his hatred for anyone he feels is a "Middle Eastern" due to their skin color or accent.

Here he is spewing hate on some people who are just having a small innocent picnic gathering outside. He calls them racial names and then one of his friends actually threatens the lives of the people saying "Give me an automatic and away I'll blow". His other cohorts join in with racial slurs as well. Completely unacceptable.

These are not people you want to do business with. How people like this function in society is beyond comprehension. I hope they are happy that they upset my wife and caused her tears. You need to learn to respect people and sort out your own life instead of vomiting hatred toward others.

I would not doubt that due to the nature of what Louie Salinas (Luis Salinas) had said to us that he will be so shameless as to deny what was said. The proof is in his own words.

This complaint is in regard to ups store 5841 in kansas city, kansas, tracking #1z3fba790389174452. On january 9th I took a viking sewing machine and accessories to ups store 5841 to pack and ship to a buyer, joni cody, in emmetsburg, ia. Joni contacted me on january 11th stating the sewing machine was received with several cracks in it and provided pictures of the machine. It is beyond repair. I've been in contact with the owner of store 5841, pam cooper, via e-mail. Two days ago she asked me for joni's phone number, which was provided to her. Joni has not been contacted by pam or any employee of ups. Joni paid $400 for this machine plus the $96.90 cost to pack and ship to her. We are awaiting a response to see when the $496.90 will be reimbursed.

On 11/13/18, I stopped at the UPS store located in Treasure Coast plaza in Vero Beach FL and had a terrible customer service interaction with the store owner, Ben.

He has horrible customer service skills. I brought two pre-paid USPS packages to be mailed, and before he even tried to see if they would fit in the USPS box, he said the "big one won't fit you will have to take them to post office". He then added that "they (the USPS) doesn't give him a commission". That is the worst thing he could have said to me. Greed at it finest!

I don't usually post reviews, but he's an [censored]. It's about building relationships in the community, and seems to be contrary to what I've read on your website about franchisees. EXCEPTIONAL customer service is how to build loyalty among his customers. How does he know that I'm not a store owner or vendor who frequently uses UPS and will give him business?

I had 9 boxes to ship back. I have had bad experiences in this store with this man being very bossy. I was initially waited on by one of his young workers. He came over and overtook his help so he could control the situation. He always makes an issue of having tape cover 100% of the label and no brown wrapping or there is an extra $15 fee. (What?!) Today, he didn't like they way I was wrapping the tape and picked it to death claiming it would get stuck in the machine. Initially, I told him I accidentally left a roll of brown paper in his store the last time I was there ( last week) and asked if he had seen it or know where it was. he replied ‘"I have no idea." OK, I get it, he's not concerned. As I finished wrapping my boxes, he kept saying "next" as if I was his worker and expecting me to place the box on top of the scale. I told him I was the customer and that is what I came in here expecting a service from him. He didn't like that and claimed he couldn't reach it. He definitely could or could have politely asked if I minded assisting him. He was a real loser. The conversation escalated in volume and I told him to just help me get out of here. I asked for his supervisor and he said he was the owner and didn't have one. I just want to save other people humiliation and contempt from this un-appreciative, excuse for a business owner. There is no way I would ever go back in that store. The only reason I was there was to return items that had pre-paid shipping labels for UPS. Believe me, I will use USPS or Fed-X permanently. His license should be revoked. I feel very sorry for his employees and hope they can find employment elsewhere so they are not beat down by this person.

I walked in a UPS location
On 27 Norwood Street Everett MA
With a package and a pre paid label
All I had to do was seal the package and tape the prepaid label into the package
I was going to ask the attendant to let me borrow the tape
Before I could even open my mouth
She yelled 3 times
"Seal the package"
There was another young lady with a little boy in the store already
Who didn't speak very well English
The attendant also yelled at her
Asking what she thought she was doing
I asked her why she was yelling at everyone
And been so rude
That was when she yelled even more.
I asked for a manager
She told me she was the owner
And simply didn't take my package
Is this how UPS are treating they costumers now?
Do you need everyone's business or if you walk in with a pre paid package you don't deserve equal treatment?