Thrifty Rent A Car
Reviews and Complaints

In July 16th 2018 I rented a car through Happytoursusa.com and at the Thrifty Rent A Car counter the attendant tried to convince me to accept several items where I said no to all of them. When I returned the car they give me the Statement of Charges where PREM RD SVC was ACCEPTED, and I didn't accepted it. So they charged me $116, 87 plus $9, 09 tax.
They also (both attendants) told me that from certain date tolls can't be paid using cash so I accepted the Sun pass free tolls offered by the attendant. So I drive during 13 days going through the Sun pass tolls convinced I paid for it. Now in my credit card charges it appears $33, 20 plus $69, 69 dollars as Rental Car Tolls.

Imagine you and your partner have planned a vacation to the South of Italy. You rented a small car with Hotwire.com at Thrifty for the period of 14 days. You want to pick up the car at the airport of Bari, Italy.

The total price on Hotwire.com was € 398.50 You think:'reasonable'

In Italy you go to the office of the car rental company Thrifty.
You are standing in line for two hours after a tiring journey.

 The lady behind the counter says that your car is not properly insured and that you can better insure yourself with Super Cover, because the cost of a small collision is at least € 1000!

She showes you a long list of numbers and insurance terms. It dazzles you, you are not a risk analyst of an insurance company and you are tired of waiting that long.

At the bottom of the list is a total of € 919.00! You swallow. The lady says, that is only the temporary claim we put on your credit card, it's like a deposit.
You are shocked, after all you have rented the smallest car for only 14 days.

She says, I can assure you that if you bring back the car without damage, you will get a refund of half that amount.
You ask her: ‘what is the total amount that I have to pay?' She points at

 € 448 and in the end you sign the form, gullible as you are.

When returning, 14 days later, without any damage on the car, it appears that the only refund you get is the fuelcosts because you deliver the car fully refueled!

In summary the total costs for 14 days rent for the smallest car of Thrifties fleet:

 € 845 !

 Were is my refund of € 400?

Réservation: IT958744760 au nom de Jean Fabrice Murgia
Confirmation n°: H65003301C1
Véhicule: Fiat Panda
Dates de réservation: Du 6 août 2018 au 20 août 2018

Bonjour,

J'ai réserver une voiture via Ryanair chez Thrifty en date du 6 août. Lors de mon arrivée à l'aéroport de Cagliari lieu de ma réservation, l'agence a refuser de me donner le véhicule que j'avais réservé et payé 355.96€. J'ai du retourner 3 fois au guichet et faire la queue car à chaque passage on me donnait une nouvelle excuse pour ne pas me donner le véhicule que j'avais réserver. Nous sommes arrivés à l'aéroport vers 14h et sommes restés à l'agence de location jusque 19h car on a refuser de nous donner notre véhicule.
De plus, nous sommes rentrés chez nous par nos propres moyens après 5 heures passées à l'agence alors que nous avions payé une location. Cela fait maintenant presque 1 mois que nous attendons un remboursement qui nous a été assuré. J'exige donc un remboursement dans les plus bref délais.

they are rip off. This company is horrible, horrible business, horrible customer care.
Especially at the Orlando airport. I er country a car from another country for one price, when I arrived in Orlando and showed me my Fl driver license, the price doubled.
Really?
They never told me that. And the customer service does nothing to help, they don't care at all. We are rubbish to them.
Well, they are rubbish to us too, rubbish company. Never more, will never be recommended.
And they never told me that tolls we not included in the price, I was lately charged for 2.50 in tolls plus 10.00 administrative fee. WHAT?

I am not gonna fight for $10.00. What I am gonna do is: never buy your services anymore...
Thrifty, you are trash... By the way I'll let people in South America learn about your type of rip off business also.
FOX rental, they are the best so far. Others are good too. Thrifty NEVER>>>

Thrifty at MSP airport does not treat Blue Chip Members with respect and they do not honor the wild card. For a wild card they say that the managers only provides a compact and that is what wild card means at MSP airport. Thrifty also tells people they have 48 hrs to rent the car if paid in advance but the MSP airport will cancel the reservation after 12 hrs. I rent 1-2 times per month and thinking about going elsewhere if this behavior and attitudes do not change. As a blue chip member, or renter, - we should be respected. Please see that I am/we are not treated poorly with Wild Cards and see that my reservation is not canceled before it should.

To Whom this may Concern:
My name is Alan Jones and I'm writing to dispute a claim made by Dollar Rental Car Company. As a former member of the SIU (Special Investigations Unit) for Liberty Mutual Insurance, I am very knowledgeable when it comes to reading claims and documentation. I will first begin with the background of the rental and then break down the information provided with my discrepancies as well.
Rental:
I rented the car on July 16th, 2018at approximately 8pm. I was given the rental paperwork and a check out (check in) carbon paper to fill out. Told to walk around the vehicle and mark any damage that I noticed. Went outside and walked around the vehicle and marked the damage I could see. I noticed that the rental agreement didn't have anywhere near the damage that I marked, so I was confused from jump how they missed what I saw. I proceeded to take the form back inside, but the gentleman I was originally working with was busy, so this young lady took the form. I told her that I noticed a lot of damage and there may be more that I could really see that well due to the darkness and lighting. It looked like the car was sideswiped on slide up against something. She said and I quote, "As long as you marked damage in the general areas we won't charge you for anything. I then told her I think someone should could and verify everything I marked to see they missed a lot of damage on their inspection of the car. She proceeded to tell me there was no need and they believed me.
I returned the vehicle on July 30th, 2018 at approximately 8pm. When I brought the information in I asked the gentleman to do a walk around of the vehicle and I was told again there was no need. They would let me know if there were any additional charges. On August 11th I check my mail box and all of a sudden have this claim letter from PurCo Fleet Services, saying Thrifty is saying I caused damage to their vehicle, but I may not have even noticed it. I knew then something wasn't right because that vehicle had no more damage to it then what it had when I rented it. So on Monday morning (Aug 13th, 2018) and afternoon I called Deanne Johnson, Claims Specialist, to get more information on these so called damages and information. When I had not heard back from her, I proceeded to contact Thrifty Customer Service about this issue. They instructed that I put in a complaint regarding the rental location and gave me the number to Thrifty claims department. When I called them, they said they had no information regarding any claims on my rental so they could not assist me.
On August 14th, 2018 Deanne Johnson called me back and sent me the 23 pages regarding the claim.
Discrepancies:
1. As you can see by the original rental agreement, I didn't initial the two damages they marked on the driver's side door area and the area below the passenger side headlights. This was due to me not agreeing to what they marked down from their inspection.
2. On Check Out/In form #1109173? (Mileage out 12191)
• No damage was marked
3. On Check Out/ In form #[protected] (Mileage out 15609)
• No damage was marked
4. On Check Out/ In form #[protected] (Mileage out 17083)
• Damage on driver's side door area marked
5. On my Check Out/ In form #[protected] (Mileage out 17355)
• Marked damage to Rear Bumper, Driver's side doors, Front bumper and passenger side front door. *This is what I saw from a standing position walking around the car at night in limited lighting.

Now with all this information, apparently these were the last rentals of this vehicle, but what alarms me is the lack of proper inspections by the customers, and the rental car company location.
Another issue is, how do I notice all this damage but yet Thrifty didn't notice it to put on my rental agreement prior to me getting it?
All of a sudden when I rent it they become these great inspectors, but nobody noticed any of the damage I marked prior to?
Why didn't the rental agents want to verify any of the damages I marked down because clearly we had two different inspections?
6. The pictures of the front bumper with scratches and cracked was already marked on my Check Out/ In sheet. I noticed the scratch first and then noticed the cracked when I looked closer. Hence why they are written the way they are. When standing above it you can only see the scratch but you can see the crack when you bend down. You also have to get close like the person took the picture to see it.
*Pictures were taken in the daylight in close range

7. These pictures look are also taken at close range and can't be seen at night while doing a normal walk around. Which I told the agents I could only see what I could see at that time. Pictures from a normal standing walk around position, this cannot be seen. Why no pictures like that were taken to show how it could be missed on a walk around at night?

8. These pictures are also taken at real close range I would have never seen these damages at night on a normal walk around. Look how close they had to get to show it.

9. These pictures of the rear bumper Are taken real close in daylight, but the one from a normal standing position explains what I been saying. I would have never been able to see this standing up and also in dim lighting at night. You can barely see it in the day light from a normal standing position.

10. In regards to the driver's side mirror, there is no damage to the mirror regarding scratches or anything. So they would indicate it wasn't hit or run into by anything. That's not even damage I would have noticed in a walk through. But it's very odd how they noticed it with any scratches or anything that would trigger you to look there. Once again look how close they had to get to show the damage. How would I see that in a walk through?

11. They then mentioned some penny size dents in two places, driver's side hood and passenger's side rear high quarter panel. Even in the pictures it took me awhile to notice where they were talking and it was a close up picture. So tell me again how I was supposed to see this from a normal walk view at night with dim lighting?
It very odd how they spotted direct places to look for damage, but didn't notice any of the damage I marked before I took the rental? Is thrifty basically saying the pervious inspectors didn't do their job correctly? Or did they overlook certain damage on purpose?

So in conclusion I feel the damage I am being blamed for was already on the vehicle and I didn't get to notice it all during my walk around. But as you can see I marked off a lot more damage than what Thrifty was claiming was on the vehicle. Why is that? How did these great inspectors seem to miss all of these things after the last person who rented it. How come now of the damage I reported prior to use was recorded or even seen? Then when I offer to have them look it over with me they decline and say, "As long as you marked general areas we can tell there was existing damage. Which is why I told they I can only see what I saw due to the lighting at night at the Airport. Then when I rent it nobody wants to check it in when I'm there, they wait until I'm gone and then file a claim on damages I didn't cause or even see prior to my rental. The only major area that we both reported was the front bumper below the grill. They marked the same area I did (an S & S/C).

My markings show the car looked like it was side swiped which I told the female agent when I went in, so damage on that side (driver's) would normal based on my initial findings. There was damage that I marked to bumper below the grill already, but I guess I damaged the vehicle in the exact spot I say it already was damaged at? The damage to rear bumper is only seen close up which is also proven in the picture of the whole back end of the vehicle. What still confuses me is how the inspector knew certain places to go look for damage, but yet didn't nobody notice any of the damage prior to me renting it that I found? What it seem like is that this vehicle was damage and this Thrifty location knew about it, but was planning on charging me for the damage because I declined their insurance. The damage Isn't even relatable or even in the same general areas they claim. It's all over the vehicle which seems suspect.

This Friday was the worst day ever I actually missed my grandmother viewing because of a rude customer service agent at the crown plaza in Orlando Florida. Her name was Nadia or Natalia one of those names. I went it rent a car she totally ignored me or even Recognize that I was there, she would answer every other customer that came inside there that already had a Vehicle questions and left me standing there until I let her know that I been waiting for her. When I presented her with my I'd and card she put my things back on the desk and told me she can't help or accept my card. Now I have rented that before on 3 other occasions and used the same exact card and I advised her of that. He response was if I did take that card before I'm not taking it day. I then asked her why, she told me that she didn't have to tell me why she not going to say another word. That's so unprofessional I call customer service on her nobody seemed to care at all. If my card wasn't suppose to be used there why didn't she take it before when I came there? She she so called wasn't suppose to then she should be fired. I will never do business with thrifty again just because of this bad experience. Someone needs to coach her on how to talk to people and on her customer service. I will be mailing letters to headquarters regarding this issue. Do u think that's fair I had to missed my grandmother viewing? Which all she had to do was explain to me so I can fix the issue and not be nasty.

I came to pick up my reaerved car at 8:00 am. Waited 30 minutes in line then lady at counter stated there was no cars available, she gave the last ones to previous customers and that the other cars are being washed. It was gonna take another 30 minutes to get a car! What's the purpose of reserving if the company is gonna send our car with people that just arrived at airport? We are running on a schedule to get to our destination. This has pushed us one hour behind schedule. How can you help us?

Went in to rent a car for a week today 7/15/18 and the associate was very rude and iggnorant. I was told that I could not just walk in that I needed to reserve on line. Came all the way home to do it on line. printed out my reservation -- went back . He said that I could not have a 2nd driver on the rental. Asked to speak to manager said he was the manager. There were many people in the place and he was being very rude and obnoxious. I was very embarrassed.

7/6/18 customer #3062657. When I returned my car I told the rep that we were given a smoke smell car, with half eaten sandwich in the glove compartment and the previous renter paperwork in the glove compartment. She said they were busy being a holiday weekend & didn't get the car air out or cleaned. Then she came back & just handed me the receipt. I asked her if we she should be charged for 7/1 since we didn't get our car until after midnight. She said it didn't matter because even if it's after midnight I will be charged for the 5 days. I told her I wanted to put on a different credit card. Then she handed me the new receipt showing the check in date as 7/2 vs 7/1. I asked for my first receipt back but she said she threw it in the shredder box & she doesn't have the key to get it out. I told her that I didn't want her to do that and she said I asked her. I told her I just wanted to know about not being charged. Then I reminded her that I wanted to use a different credit card to pay the bill. She said she can't change it because she can only make one change. I told her that she didn't listen to what I wanted because she just did what she wanted. I told her that she doesn't understand that I needed my receipt to be corrected because I have to submit it to my company. I told her that this is not right. Then she just went to her co-worker. I asked who the manager is & she said she is the manager. So I asked for her name & she wrote it down as Jennifer. There was another customer prior to me yelling out loud that she has provided the worse customer service & that she wouldn't have a job by the time he's done. I feel that she is unkind & not very customer friendly. I have never experienced this kind of poor customer service so I have to express my complaint

I live in Honduras most of the year. My 28 year old daughter was visiting. She lives here part of the time. We booked a car for two weeks. She is traveling with her younger 15 year old sister. When she arrived at your desk they requested her driver's license. She presented her valid Florida driver's license with the birth date July 1989.
The desk agent asked for a Honduran Driver's license. She does not have a Honduran DL since a US license is valid here.
Apparently the rate and conditions for a Honduran is Different? In Honduras there is No test for a DL. Simply pay $25 and you are good to go.
Now my daughters have been stuck at the airport for hour arranging transportation.
The agent was rude and did not even offer the car at a higher rate. The car was rented in good faith and she was treated like the trashy little Honduran just because her Driver's License was issued in Florida. She also holds a US Passport and has a US Home. Not good enough for Thrifty?

I recently rented a car from Thrifty Rent a Car at DFW. The quoted price was $14 plus per day for two weeks or approximately $220 for a week including everything. Upon my arrival I was shown the new total price and it was double what I had been told on the website. They added liability insurance at 19 dollars per day. Note: This insurance is always included in the rental price at other companies I rented from. I could not refuse it they said.

I reserved the car for a week and drove it for one day before deciding I didn't want to be screwed by them so I returned the car. I was less than 30 minutes late (had the car less than 23 hours) and was charged for two days and I also had to pay the liability for the day I did not drive it.

Total bill was 122 dollars for one day's use.

I rented a car from Thrifty in the Savannah GA/Hilton Head Airport on 5/21/18. The price of the car that they originally showed me was twice the amount I reserved it for on Orbitz. They lowered the price but not to the contracted amount. The representative said the amount of the rental agreement and what you are charged never matches. I have rented many many rental cars and I have NEVER been charged more than the contracted price. I was even sent an email the day before from Thrifty stating the original contracted price. So I paid a higher amount. But the BIGGER PROBLEM was the tires on the car. We looked over the car and noted on the "check in " sheet the scrapes and dents and also that there was something that looked like glue on the exterior. The bottom panel was also falling off the car. The interior was stained and dirty. (please see the check in sheet that we filled out). It seemed odd that a car would be in such bad shape with only 23986 miles. We noted all the problems with the car on the check in sheet but never thought to check the tires. We did not even consider that a car rental company would put a customer out in a car with bald tires. On the way home from the trip the left front tire blew out. This was after driving in the rain at 4 AM and skidding several times (I wondered why the car was acting like this but that was before I knew that the two front tires were bald) A tow truck came and changed the left tire. He told me that the car was extremely unsafe and that the tire had NO tread on it and did not even have rubber on it...there were only wires sticking out where rubber and tread should be. He then told me that the other tire (right front) was not far behind this right blown out tire and that it had next to no tread on it. He said he questioned if I would make it back to Savannah to return the car on this other unsafe tire. So I was driving back to Savannah in a car with a donut tire on the front right and an extremely unsafe tire on the left front. My husband went into the desk at Thrifty and told your rep that we wanted the car towed back to Thrifty since it was SO unsafe. The representative told my husband that WE were going to have to pay for the tire change and the tow truck back to Savannah! About 10 minutes later the Thrifty rep called me in the rental car and told me they would pay for the towing and tire change. I asked her how they could put a human customer out in a car that was SO EXTREMELY UNSAFE WITH NO RUBBER OR TREAD ON THE TIRES. She said Thrifty does not rent cars with unsafe tire tread. I told her that I was going to bring the tire into the rental desk in Savannah to show her how ludicrous this was! Please see pictures of the tire! My husband had to take the morning off from work and lost 70.00 in wages and had to drive for 3 hours in the car that we own to come and rescue me. We brought the tire to the Thrifty desk and the manager did not even want to step out from behind the desk to see the tire! I insisted that she owned it to me to come and look at the tire and she did. There was a long line at the desk since it was Memorial Day weekend and people were irate because the cars they had reserved were not available. People were taking pictures of my tire and everyone was in shock and disbelief that Thrifty would put a customers life at extreme risk with very unsafe tires. We were told that the person who inspects the cars would be questioned on this matter. This was NOT a matter of one employee making a mistake and over looking the bad tires by mistake. This car must have been on the road for A LONG time in this unsafe state. Thrifty must have let this car be rented to many people placing their lives at risk. It was not a matter of... IF this tire was going to blow (with the other one not far behind)...it was a matter of WHEN it was going to blow and how disastrous the blow out would be. Thrifty returned the price of the rental to my credit card but I would like to be reimbursed for the other expense that we incurred. There was also an expired
certificate of self insurance" in the car - expired 8/31/17 and no other certificate of insurance in the car. So on top of all of this the car did not appear to be insured. (See enclosed picture). I expect that someone from your company will respond to this situation and complaint and hope that you will rectify the situation financially. I was put through an extremely traumatic experience (being STRANDED out on a GA highway 4AM with an extremely unsafe car.) My life was also put at extreme risk because of the gross negligence on the rental cars part.

My husband hired a car from Thrifty's car rental, King Shaka International Branch, South Africa for the period 25/04/18 to 29/04/18. The administration went relatively well and was completed around 14h58. The assistant advised that we could bring the car back at the latest 15h30 without additional charges or penalty i.e. no additional day rental. We confirmed with him twice to make sure we understood. We walked to the parking area and collected our car after 3pm. A photo with the mileage and time it was taken is available.
On the 29/04/18 at 2.58 pm we drove into the parking lot to return the car . A discussion with an attendant on whether we should top the tank up or not took place. We decided to let the attendant top the tank after he explained there will be a small service fee. The attendant was then advised of our decision. In spite of this we were charged soon after for an additional day rental.
We called the office at 07h00 am to explain the situation. We were promised that a Manager will call which did not happen. We then wrote them two emails and provided proof of the mileage. The written explanation we got was that "extra day charge( the vehicle was supposed to be returned at 14:47 how ever the return time was captured as 15:04)". Even after explaining to them we returned the car on time also given that we had until 15:30pm, the response as that "(#4953250) Ticket has been marked as resolved case was closed". The charges for extra mileage charge is also not true.
The amount charged is negligible but on principle we refuse to accept this unethical business practice.

Thrifty Car Rental
5310 East 31st Street
Tulsa, OK 74153
Fax Number [protected]
• Diana Cain
• Ms. Sherry Campbell, Customer Advocate
• Ms. Gabriela Diaz
• Mr. Rich Halbrook, Executive Vice President
• Shae Nelson
• Kimberly Paul
• Mr. Gary Paxton, President
• Ms. Amy Vandenborn, Customer Care Supervisor
Dear Sirs/Madams,
I was assigned several different case numbers: [protected]; [protected]; [protected], I am unsure as to which to provide you with.
•
• On March 29, 2018, I rented an automobile through Thrifty in Orlando, Florida. Rental Record #[protected]. I was to rent it until April 2, 2018. On the morning of April 2, 2018, as my family and I packed up to leave our Daytona Beach rental to drive to the Orlando airport to catch a 1:50 p.m. flight, the car would not start. We called Thrifty who sent a Tripe A truck to our location to jump start the vehicle. The Triple A driver took an hour to get to our location. Triple A tried to jump the vehicle but it would not start. The driver did not know what was wrong with the vehicle. Thrifty then sent a Lyft driver to bring us to the airport. The Lyft driver arrived an hour later and drove us to the airport where we missed our flight with Southwest. The cost of this missed flight for 4 of us in my family was $690.92. Because we were unable to arrive within 2 hours our flight was forfeited and we lost the money. Southwest did not have ANY flights out that day and we would be put on a stand-by list for the next day, which we were told was long and that probably only 2 of us would be able to get home. We searched other airlines and found that American Airlines had a flight to North Carolina and then switch planes to Hartford, Connecticut. This flight cost the four of us $765.20 plus $100 for our luggage. It was delayed twice but we finally left Orlando for North Carolina 7:16 pm. We arrived in North Carolina at or about 9:03 p.m.. Our connecting flight to Hartford, CT was at 10:14 p.m..
•
• I am asking Thrifty to reimburse us for our missed flight of $690.92 and the cost of the new flight of $865.20 for a total of $1, 556.12.
•
• I have all the documentation you should need upon request. Also, your office implied that we had time to get to our flight, but I have a text stating our lift driver was arriving to pick us up at 12:30 in Daytona, FL. Orlando is an hour and 20 minutes. That is proof that we could not make the original flight of 1:50 p.m.

Conf # h60435615c8 for March 26, 2018. Was told we can no longer use our own Sun pass for FL tolls. So I canceled that car an went to a different rental company. I have made a number of calls to different offices an get different answers. Some say it can be used others say no. I know how it all works. I have had my own Sun pass for about six years now. We need an answer to this so for our future travels we don't have this problem. We go to FL. about six to seven times a year. Thank you.

I booked a Rental car from Thrifty Rent a Car, Refrence Number: H50547330279. and prepaid the €257, 02. which was the price quoted, when I arrived at Memmingen Airport Germany on the Sunday January 14th I went to the rental desk of Hertz, Thrifty and Dollar, the Lady at the desk told me that I would have to pay an extra €251, 63 being a total of €508, 65, as this was to cover the insurance and I would also have a hold of €900, 00. on my credit card, I told the Lady that I had a Rental Car Insurance police with Allianz for All Rental Cars for One Year, she said that this was not acceptable as I had booked the Car with Thrifty and Not Hertz, I told her that this was my third time to book through the same company (Thrifty/Hertz) in the last two years at Memmingen Airport and that there was never a problem before, she was not interested and said I had to pay or would not get the Car, I reminded her that I had prepaid and she said I could try to claim the money back but could not guarentee it, I was Overcharged by €251, 63. and would like to be refunded.
Many thanks, Francis Lennon.

17 August - 25 August 2017 reserved / rented a 4X4 (Ended up being a Toyota Rav) for 1 week. Also requested GPS for the Chiriquí region.

Ended up paying nearly $1000 for 1 week. GPS was garbage, only functioned for David only, no city listings for Boquete, Volcan and Cerra Punta etc. Complaint initiated with the counter agent for a 100% refund for the costs of, was refused. In addition, deposit paid for said vehicle was never credited. This even after 3 - 4 direct calls to the Thrifty franchise.

As of today, 19 February 2018, nothing ever credited. Had attempted to contact directly with Corporate, but impossible from what I had found online. Is what these corporations do is rip-off clientele to make their profits for their bottom line.

Suggest anyone reading this to avoid Thrifty at all cost. Better options on the local economy and within Boquete. Can take a taxi up or even a bus which is very inexpensive. Locally, a decent vehicle can be had for $32/day.

My 21- yr. old daughter flew to Georgia for a wedding. She reserved her car online and was sent an email stating charges would total $47.61 ( $15/ day for a 27- HR. Rental). I called ahead of time to see what the age- differential fee ( under 25- yrs) would be and they told us $27. We were expecting a bill btw. $70-$80 total. When her plane arrived at 1 AM she was greeted by a very rude girl who told her she would not rent her the car unless she paid for all of the extras. We had discussed this ahead of time and Katy knew that our personal car insurance covered her rental and to decline all. The girl was adamant that Katy could not rent the car unless she agreed to all of the charges ahead of time? She is 21- yrs. old and it is now 1:30 AM and she doesn't know what to do? The gorl at the cpunter is obviously lying to boost her commissions, and ends up putting a $350 hold on Katy's Debit card, which causes her next two transactions to bounce! In a nutshell, Katy ended up getting charged a total of $253.34 for a $15/ economy rental that she had for 27 HOURS! This is ridiculous and I believe illegal, under the laws of Fair- Trade Act. She ahould have been goven the option to decline, instead she was strong armed into boosting this girl's sales numbers and cgeated put of a lot of money to a college- aged customer. Thrifty needs to stand by there mission statement and refund the money that was erroneously charged to her abd that girl needs to be taught a course in Ethical business practices and lose her job!