Thrifty Rent A Car
Reviews and Complaints

I passed over the Ohio River toll bridge in Louisville, Kentucky, (8/2022) (twice SB & NB) which does not have a toll booth (auto plate reader) incurring a 4.42 charge each direction according to their invoice. The agent at the Indianapolis Airport counter did not mention toll options. I was expecting an invoice for the tolls as I have received from previous rental car companies when traveling the same route. To my dismay and utterly shocked when I received the invoice having two admin fees at $15 each and inflated, double the actual toll fee. THIS IS TOTALLY OUTRAGEOUS & EXCESSIVE! Other rental car companies may charge an admin fee, albeit not three times the toll charge, that is palatable more in the neighborhood of $5 total for the rental. I used HERTZ on the same route a few weeks prior and the charge was $10.37 total. The actual toll charge is $2.40 each direction. I consider this extremely poor business practice and unjustifiable. I would be hard pressed to use another Thrifty rental car due to their predatory practices inflating the toll charge and excessive admin fee. Should you have tolls in your route of travel consider other rental car options.

I arrived on time and was told you had no cars left.

Your employee, moe, told me it would be at least a

3 hour wait, as there were already customers waiting.

A wait of this length was impossible for me as i would

miss my cancer treatment appointment in phoenix.

My reservation with thrifty was for tuesday august 23rd

at noon, until august 25th at 11:00am

my reservation # is [protected]

i would appreciate your refunding my payment due to

cause of failure to perform.

Thank you,

henr j hintermeister

cell # [protected]

e mail: [protected]@aol.Com

I rented a car @sky harbor Phoenix Airport through a 3rd party site when I got there they didn't have any cars available quoted me an up grade price on a Cadillac suv for 200.00 more per day. Mind you this was pre paid reservation. We waited about 1.5 hrs to get our car they charged me 200.00 deposit plus 90.00 for prepaid gas from them. We had a great time on our house buying trip, then I was waiting for final invoice come to find out they charged me 400.00 on my credit card for smoking in car me or my wife do not smoke. Plus 56.00 in gas when I was empty I filled the tank for 52.00 at 4.39 a gallon pre paid gas was 4.09 from them and it was over 1/4 tank once I called them on their actions they said they would refund me my 400.00 we will see

I've rented my car through https://www.holidayautos.com/ with the booking number US628664400 on August 2. When I rented the card I've paid CAD$839.25 so they charged my credit card USD$661,34. When I returned the car to the Miami Airport on August 18, they charged my card again for the total amount of USD$913,65. So the total cost my credit card has been charged by Thrifty is USD$1574,99.

I've been ROBBED by Thrifty. They charged my credit card TWICE.

I wrote them several times, but no one takes responsibility of the mistakes and they keep telling me lies. I've already paid for the tolls and returning different location fee when I was renting the car. They have no excuse.

I want my money back immediately

I received a bill from Thrifty for tolls in Florida when I was only on a toll road once. It said I incurred 13 tolls, many of which my car was parked. For example, one toll said it occurred on 7/19 at 2:23 PM; another the same day at 2:28 pm and another the same day at 5:50 pm. I was at Hollywood Studios from 9:30 am until 10:00 pm that day, so it is impossible that I was on the road at that time. On 7/21, there was a toll at 6:41 am and 6:41 am when I was still sleeping, as well as 6:59 pm when I had restaurant reservations at 7:00 pm that night that I walked to.This is an absolute scam and needs to be rectified.

Car was infested with hundreds of cockroaches. Called to get different car And was offered a car wash or for me to get bug spray and turn in receipt.

We have pictures. There were cockroaches of all stages hatching to adult. Have to have aunts house sprayed for cockroaches.

Spent an evening traveling 1 hour each way so we could get different car. Thrifty is trying to charge for towing car. Totally unacceptable. This is a huge health issue and Will pursue legal action if needed I have everything documented and lots of pictures. #[protected] rental car number

Rented a car for 2 days at Salt Lake City Airport through Priceline well in advance. Paid $210.47 at the time of reservation, which was nonrefundable. Got to the Thrifty counter at SLC (after waiting 45 minutes in a lengthy line because their computers were down) and the agent said I had to choose one of the 3 coverage packages in addition to what I'd already paid for the reservation through Priceline. I insisted I didn't want any additional coverage (my personal insurance covers rental cars), but he wouldn't let me have the car without selecting one. I already had a $210.47 nonrefundable investment in this rental, so I couldn't back out at this point. Consequently, I chose the Basic package which was cheapest, but when I got the total, it was $100.26 for 2 days of "loss dmg wvr" at 39.99/day, and 2 days of "prem road serv" at 8.99/day, which the agent never mentioned at all. Also, I tried to pay with my PayPal MasterCard (the same credit card I'd used to make the reservation with Priceline) and the agent said they didn't accept "PayPal". I explained it was a MasterCard, with Synchrony Bank, but he just repeated they didn't accept PayPal. The agent was very rude and also stated they were cleaning the mid-size cars specified in the reservation and I'd have to wait another 30-40 minutes! My reservation was for 1:00p pick up, it was now 2:15p so our car should have been ready and waiting for us for over an hour! After our trip, I researched Thrifty online and it absolutely states (see attached) "purchase of optional products is not required to rent the vehicle." Also researched if Thrifty accepts MasterCard, and they do! I was lied to several times, inconvienced by the long wait, insulted by a rude agent, and I absolutely want a refund of the $100.26 for the additional "mandatory" charges they deceitfully imposed.

Rented a car as part of a package deal on Expedia , Had the car 5 days and , After I got back I received additional charges of $251, The break down was $39.99 a day for LDW, it said I accepted but I was not asked to accept or decline. I know I declined Insurance because I spoke to my insurance agent and he said I would be covered, so I certainly wouldn't have paid more for this than I was paying daily for the rental. In addition there was a charge for $8.99 a day for road service which I also don't remember checking a box for this and wouldn't have if I had seen it. Don't know if there was any miles charged but it said it was driven 581 miles. It was at most 180 miles round trip and my longest daily trip if I exaggerate would have been 20 miles so lets stretch that to 30 miles a day( no way ) and you get a total of 330 miles that is another 50 miles a day unaccounted for. I usually rent cars for my yearly vacation but this is my first experience with Thrifty and probably my last thank you !

On March 11, 22, I rent a car from WISECAR for $695. Somehow, they sent me to pick the car from Thrifty Car Rental (IAH). At the check-out counter, the representative told me I have to pay the insurance $39.99/day for 6 days (which was $239.99) , even I told him that I wanted to use my car insurance. He said NO since that was the basic requirement ?!?. They end up charging me for the amount of $520.82. Here's the itemize they charged: DAMAGE WAIVER (CDW/LDW): $239.94 CONCESSION FEE RECOVERY(?) $57.69 PREMIUM EMERGENCY ROADSIDE SERVICE(?): $53.94 VEHICLE LICENSE FEE (?)$11.64 CUSTOMER FACILITY CHARGE (?) $24 ACCESS PASS THRU FEES (?) $4.99 TAX (15%): $128.62 AMOUNT DUE: $520.82 So, I paid a total of 1215 bucks for 6 days, from 2 companies that I expected to pay 695 bucks ! (using my own car insuarance)

I recently hired a car with Thrifty car rental through Ryanair as I have done twice a year for the last 13 years, up to now I have had no problems, but this time I have had 593.21 euros taken from my credit card, there was no damage to the car and when I picked the car up I was not asked if I wanted any extras.

the car was rented on 12th may at Lamezia airport

I rented a car from Thrifty Car Rental during my first visit in Florida. I was not told about the toll road when renting and was not informed of the such an high administratative fees before and after the rental. I was not sent the toll invoices, instead, I was charged directly. I got the letter in the mail after being charged 69.93 USD for administrative fees for 9.72 USD toll rental. When I was driving, I was actually purposely avoided all the toll roads and make sure I get off high way before the toll starts. Regardless, there was no communication regarding the toll invoices, and I was not given an opportunity to make the toll payment myself. Please provide the option for me to pay for toll charges myself in order to avoid high admin fees.

The 10:30 am Tampa departure flight to Newark was cancelled. 2 hours on the phone from 8am to 10am, and another alternative flight couldn't be found until 7:59pm, which she said I'd have to take to my return trip would be cancelled also. I accepted, although my hotel in Rockaway NJ and my 2:30pm Thrifty rental car pick up would be effected. I called both to let them know. The 7:59pm was delayed, and delayed again, and delayed again. I called the hotel and Thrifty again (Thrifty closes at midnight) and they assured me that they were aware of the delays and someone would wait for me to pick up the vehicle. The United flight finally was airborne at 10:30pm I think and I arrived at the Thrifty counter and of course they were gone and all the phone numbers had recordings. I considered renting a vehicle from the 24/7 car rental counters (I think Hertz and Avis were the only ones open), but they claimed only reservations could receive a car. After considering whether to sleep at the airport until Thrifty allegedly opened at 6am (I no longer trusted them), I had to take a $90 cab ride to my hotel to sleep from 3:30am to 7:30am. I called the support number and spoke to Chino, who assured me that my vehicle was reserved for 24 hours and I could go and pick it up and even told me there were 2 agents on prem. I took a $45 Uber back to Thrifty, and there was a giant line and 1 of the 2 agents was doing something besides helping customers, so it took until 10:00am to finally meet the reservations agent. He told me "YES, you have a reservation, but we have no cars". He said I could wait until a car was returned. I told him that was unacceptable and if I'd been told that by Chino, I would've made other arrangements. Finally he gave me an SUV that probably he was saving for someone else.

Car rental was from 5/19/22 thru 5/22/22. Rental agent was wearing a mask behind a plexiglass shield, so I had trouble understanding what she was saying. I thought I made it clear that I refused what I consider superfluous charges, however...she charged me for the premium roadside service ($35) and "loss damage waiver" apparently their version of additional or supplemental insurance ($135.99) and then their fuel purchase option (($93.59). I got hit with a "concession recovery fee" (?) ($49.26) and a customer facility charge ($24). Total bill was $725.16 for four days and 350 miles. The best part? I turned the car in with a full tank ($84.03), so the fuel charge is a complete falsehood. They give you your estimate as you checkout, in the car, with cars behind you, so you have no chance to verify anything. When you return the car, they send you an email with the charges--no chance to protest the charges. Left a complaint on the website requesting a callback...nothing.

It took me over 3 hours from the time I waited for the shuttle to go to the rental place at the Kona, HI airport even though I say other rental company buses come by multiple times, 2 hours in line at the rental place and another 30mins for them to bring the car to me. I have rented over 50 cars in the last few years and this was by far the worst. The manager at the facility just looked at me and said "that is the way it is".

Never will I rent from Thrifty again.

Booked rental to be picked up at the Phoenix airport. It took over two and half hours. Date was May 7 time to pick up was 12:00.

From the time we got to the counter to get the car(1/2 hour) then 2 hours more to get a car.

Rental care at Fletcher, N. C. , returned to Thrifty Rental care 3/10/2022.

Susan Calle and Kathleen Lovanice. Rental Agreement #Y62338474

Res#K02406537A8

Susan was dropped off at another airline, while Kathleen drive and Kristin Nicho passenger returned car. was advised all Clear, verbally no problems, no charges, ""All Good". The car was returned in great condition, with full gas, as I rent several cars all year, every year. Kathleen Lovanice was her 1st car rental, and I feel she was taken advantage of.

I was flying for an emergency Death in my family, so I checked my Credit card, and there was a Separate charge for this Gas from Thrifty, not on the original bill.

I called Thrifty twice, was advised Both times there was never a $45.59, charge to my cc. However, my cc has this charged on my account.

and Now that I am looking at the receipt in the mail from my bank, I was also charged for Roadside assistance, as I used my AAA, and showed my AAA card at the rental counter with the pick up.

My charges were original , as on my CC statement - $ 685.63, which was quoted and agreed upon. and confirmed at pick up. Not $731.22

We did return the car fully gas, and should not have been charged any additional fees. - - then on 3/12, 2 days after charges were Filed for $45.59, again, which i called and inquired about with Thrifty , and they were unable to explain the charges, on 2 separate phone calls.

then an employee stated ""you need to call and discuss this with your CC. "". So i did, set a dispute, and believed it was an error.

Now, currently, I received in the mail, a receipt from Thrifty that shows extra Gas charges, and these are false. I am so disappointed that an employee has lied and taking advantage. My friend was a first time car renter, and he knew that.

I would appreciate a refund for this $45.59, as this is falsified on my account.

Again, I have 2 witnesses to the car return and the conversation with the gentleman at Thrifty.

I should not have to take time working in this, when Thrifty has an error to charge my account - Please correct this.

Please contact me as soon as possible.

My work ph#[protected] or My Home residence [protected]

I will give you any additional information that is needed.

Please let me know if you also need to speak with Kathleen L.

Thank you very much!

Susan Calle

I noticed another complaint similar to my situation, so I thought I would file one as well.

I reserved a Thrifty car for pick-up at Orlando international airport on 4/19/22 and drop-off on 4/20/22 at Fort Myers International airport. I made this reservation through the Bank of America Travel center, and the cost of the reservation was $74.31.

When I picked up the car, I did add the toll package for $10.99. At no time was there a discussion about additional fees. Later, I noticed a charge of $309 by Thrifty, which I assumed was mostly a deposit. More recently, I saw the final charge of $109.17 and thought they had charged me for the entire rental. However, it appears that the charge included a $82.81 inter city fee, as well as a concession fee and taxes.

When I go back to the Bank of America Travel Center site, I see a disclaimer that not all fee are included. Maybe my issue is really with Bank of America, however, somewhere along the line I paid an additional $96 that I was not aware of when I made he reservation.

Thank you for any assistance with this.

I rented a car in North Carolina, got lost, passed through some tolls on a road I would have otherwise avoided and was accumulated $4.19 in tolls, of which a "violation" notice was sent to me assessing a fee of $60 on top of the tolls. The NC Quick Pass has no record of the license plate.

I understand that I would have to pay the tolls and even a reasonable administration fee.

Thank you.

Date of Violation 4/4/2022

We were not advised by anyone in customer service regarding toll fines/admin fees, or rather the necessity for Plate pass all inclusive tags, when we rented a car in Seattle, WA in March 2022. Had we been advised, we would have opted in.

Not disclosing to your renters the information regarding toll fines and then charging admin fees double the toll fee is not only deceitful. It is unethical.

I am appealing to you to do the right thing, and cancel the admin fees on our toll bill.

Mitchell Tatum

Notice #: [protected]

Rental #: [protected]