Toyota
Reviews and Complaints

I took my car to Redhill when recalled for window leaking fault. They said it was ok. They were testing with a watering can ! I pointed out that after heavy rain front passenger footwell flooded very badly. . They advised new door seals. I had this done . No cure. It still floods a large amount . My garage think it is coming in the window and then leaking onto inside floor. Can you insist that Redhill Industrial estate Toyoto replace the passenger door window please ?

Toyota Prius c

I've used a Toyota vehicle for 12 years. They are remarkably well-made and backed by good service. I now drive a Prius C.

Until now. My Toyota care has now become "we couldn't care less".

Recently, my hybrid battery warning sign came on. I had heard of a worldwide 8-year warranty extension on the Toyota hybrid battery, so I was not too worried. My 12-year experience with the company sales and service was excellent, and I considered them honourable.

On 10 Sept 2019, I received a form letter by email that Toyota Malaysia won't honour my battery warranty because I did not use their garage to my car service. But a battery has no moving parts! (It's one thing if I had tried to prise open the battery case or something.)

What does servicing my car at a Toyota garage have to do with the hybrid battery?

I consider a warranty to be a demonstration of faith in a company's product. There should be no strings attached. A warranty is a warranty.

But the Malaysian Toyota Hybrid Battery Warranty comes with conditions that have nothing to do with the battery. It is not even a warranty but an Extended Assurance Plan. Toyota Malaysia is deceitful. My 12-year trust with Toyota is broken.

I do not consider Toyota a dishonourable company, only Toyota Malaysia. This 8-year battery warranty applies worldwide. There are no such strings in the US or any other country I have surveyed. That would be illegal. This happens only in Malaysia where consumers are routinely bullied.

When I bought my car in 2012, my warranty was 3-years, and I had to follow a service schedule. After that was over, I chose a neighbourhood garage to avoid wasting entire half-days at a Toyota customer's lounge when I could be working.

This extended 8-year warranty was announce sometime in late 2015 or 2016. And I was not offered a chance to participate in (or decline) their Extended Assurance Plan.

I have just bought a new Toyota Altis from Borneo motor recently, and found out there is no way not to unlock trunk (boot) of the car when I central unlock door. Central unlock basically unlock all door including trunk.
What is logic to unlock trunk when you just want passenger to get out or come in the car.
Do you know there is a security concern for this design as anyone from behind the boot can just take my laptop and valuable stuff away from boot when I am still in car!
Since we have level open trunk, fob remote open trunk, fob button open from trunk why we still need to unlock centrally? It should be a option where we can program it.
Please advise how to change this programming or physically rewire. This design should be recall due security design is breach.

I would like to complain about Malaysia Toyota Service Centre at Balakong, Wing Hin Automobile Toyota Service Centre. I have asked the person in charge if they could help to adjust to tightens the car door as the car doors are too loose and it banged to other cars even I already tried to open the car to the smallest angle.
However, the toyota service technicians told me it cannot be adjust to tightens the car doors which are impossible! How can the car doors be so loose and can't do anything to fix this?
I am so mad with their service and attitudes. Why he said the car doors cant be tightened ? It must have some screw that can tightens the doors!
Nonsense Malaysia Toyota Service Centre at Balakong !

My Name is Mrs. Yasmin Elsayed Ahmed an Egyptian Customer had purchased a passenger car Toyota Corrola model 2008 from Toyota dealer at Alexandria city (Egypt)
Since that time till now I was suffering from many defections appeared in that car.
The most problem in the said model was the gear box, in addition of the clutch, shaft bearings, and the harness After many interval visits to your Agent workshop in Alexandria, They have repalced the clutch with the disc. Also in 2015 the Gear box and the harness were replaced.
Now the car still has a problem in movement transmission.
The Agent workshop in Alexandria city(Egypt) refuses to do any repairs for my car despite the defections was presist since the car manfucatrued in 2008.
Details of the car is per the following:
Motor serial No. : 0165199
Chasses ser.No . : [protected]
Year of Model : 2008
Version : Corrola
You are kindly requested to rectify the problem as you are Toyota Head quarter
Your faithfully
Yasmin Ahmed

I am the Toyota Camry 2019 owner. Just brought on this april month 2019.
would like made a complaint base on top up of battery water.
(my 3rd Toyota Service)
1) found acidic at screw nut, starter that change it color,
black paint that torn on metal holding the battery.
2) It happen on the minor service, are we confident of other
major service in Toyota.
3) I always drive my car through out Malaysia on business, can i put my life in the hand of Toyota service person that service this ?
4) Or can you recommend other car service other than
Toyota ?
We hope that the person in charge will look into the matter
soon.

Attached are some photo taken for your ation.

Thanks.

On Tuesday, my brother went to Toyota klang showroom to apply for sales advisor job and seek whether have the chance to enter job or not. Therefore, one of the female senior employees ask my bro age and why come to apply. My brother just answered he likes car much so he able to gain more knowledge and combine sales and cars into interest. But the female senior employees start to talk something that affect my brother emotion. She start to tell anyone in the toyota showroom includes customers that my bro come to apply for job and say something really ridiculous to other people like " he likes car, that later on he cincai drive our customer car untill got problem how?" it like humiliating people in the first place. Hello, my bro has a valid driving license and drive so many years already. She also tell other people "like the car so what? must sell ma. Eh common sense la, if one person really interest in something, they will 100 percent willing to learn and think out many ways to sell ma. WTF, the female like think she the only have achieve high sales. Why imy brother cant apply? my brother is young i know. but he wants to try then just let him try. NOT call the person to go out and dont apply for this job. Is really make me so angry about their employees standards and professionalism.

Second, once my brother had already fill up the employees registration form, one of the male employees come beside my brother and use that kind of eye sight to see my brother and using really bad tone to talk to my brother. WTF la toyota klang, treating new interviewers like that, who wants to work at there after had the job. after finish fill up, one of the staff politely ask my bro go up to see the branch manager and the worst thing comes up, the male employees that come besides my brother and shout my bro "BALIK LA BALIK", call my brother go home. Luckily my brother just patience and just ignore it. But this kind of employees with this kind of action will highly impact the new comers or interviewers. I strictly said that THE TOYOTA KLANG NEAR MAYBANK BRANCH HAVE THE MOST WORST EMPLOYEES STANDARDS AND PROFESSIONALISM.

My wife leased two cars from Toyota and at the end of the second lease we purchased the car. Today I find, from Consumer Reports that there have been three recalls (serious) on her make and model and we have never received a recall notice. The dealership was very indignant when they found out we got a loan to buy the car from a local bank @ 1.7%. Is that why we didn't get recall notices (these were "possible fire risk" notices)? Toyota has lost two customers because of it. I drive one, she drives the other and when they're gone, we're gone.

This car is from : Ira Toyota, Milford, MA.

This is a very unpleasant experience for me as a constant Toyota supporter,
I have purchased about 4 vehicles and my family members have trusted me and purchased a few and today is the first time I felt that I should stop promoting Toyota and move to other brands.
My car is just less than 4 years but been experiencing battery and now overheating, I owned a Camry 2015 hybrid.
I was told i have 3+2 years of warranty and now I was told the 2 years have to be purchased additionally. It's really disappointing and frustrating, Im not going to support Toyota neither recommend, If you think my complaint and concern is nothing then wait for the bigger picture.
I can be reached at
[protected]@gmail.com or +[protected]

Thank you.

Markazia Toyota Jordan is refusing to own up to the recall issued on the abs problem for a 2010 Prius.

i have reached out to them to get it fixed and they demanded what is the equivalent for 5, 641$.

The car has been parked for 9 months, 4 of them was at their service center. they damaged the exterior of the car and refused to acknowledge that.

I would like to escalate this issue to Toyota HQ!

VIN num JTDKN3DU6A0005259

i have attached a pic of the errors and snippets from the recall document.

on the 8/17/19, I trade in my 2016 Camry for a new 2019 Camry SE with priority Toyota of Springfield VA. The car mileage was 6 on the odometer. Two weeks later I found out from the car registration Department of Motor Vehicle that the actual mileage of the car is 156. The altered the odometer They made me pay for that car 34, 000 dollars. That a fraud. I called them and spoke to the financial manager all she said she will look in to it and they never called me again. I am spending lot of money in a new car all they gave me was an altered odometer car stating 6 miles on it. Who knows if that car has another issue which am unaware of this car probably is a Lemon car. It very very disappointing
I was hoping when I trade my car with them they will pay off the bank that loan me which the promise to do. I check my account on the 9/4/19, the bank took the monthly payment for the trade in car which is 350 dollars. I called the bank if Toyota Springfield has paid them off and they told me no.. I called Springfield all the told me we are working on it, I told them why am I paying for a car I already sold to you guy and am still paying for it?. They made me not to like the car anymore. I am very disappointed. I Bought a New car not a car that has been altered. I spend a lot of money for them to treat me that way.

I have used a Toyota car for 12 years now. They are remarkably well-made, backed by good service. I now drive a Prius C.

Recently, my hybrid battery warning sign came on. I had heard that the current worldwide warranty on the hybrid battery is 8 years, so I was not too worried. My 12-year experience with the company sales and service was excellent, and I considered them honourable.

Until this issue. Toyota won't honour the battery warranty because I did not use their garage for my car service. But a battery has no moving parts!

A warranty is a demonstration of faith in a product. There should be no strings attached. (I worked in the corporate sector for 20 years. You should see the way some scoundrels weasel their way out of a promise.)

But a warranty with conditions is a service plan. It should be agreed by both parties. I do not recall an offer of such a plan, nor my acceptance. This "warranty" was a unilateral imposition of a service plan in the guise of a warranty. It was deceitful. My 12-year trust with Toyota broke. (I was considering a Camry, but not anymore.)

I do not consider Toyota a dishounorable company, only Toyota Malaysia. This 8-year battery warranty applies worldwide. No strings in the US. That would be illegal. This happens only in Malaysia where consumers are routinely bullied.

When I bought my car in 2012, my warranty was 3-years, and I had to follow a service schedule. After that was over, I chose a neighbourhood garage to avoid wasting entire half-days at a Toyota customer's lounge when I could be working.

This extended 8- year warranty only came in after that.

(I plan to post this on every (Malaysian) Toyota forum online.)

I'm Professor Amr Gad, Prof. of General & Vascular surgery, writing for you from Saudi Arabia
I have a complaint against Toyota company in Saudi Arabia, Eastern Province, Dammam, Branch in King Saud Street.
I had an accident by my car Toyota Rav 4 (2009) by the middle of July, the accident was not big, it was from the front of the car at the level of front Bumper cover &grille because of a sudden stop of the car in front of me, but the car was working well with no water or oil leakage or any alarming lamps appeared. I finished the insurance papers & sent my car to the Toyota agent on 24/7/2019, they assessed the car, they have no comments on anything wrong & no alarming lamps in the front screen was found. Then I travelled out side Saudi Arabia and Left one of my friends to receive the car. He received the car nearly by19/8/2019 & he parked the car in our hospital & the car was not moved till I came back to Saudi Arabia on 30/8/2019.
Parts replaced :
Front Bumper cover & Grille.
Number plate Frame.
Front Bumper Reinforcement upper.
Front bumper over fender RH
Radiator Grille Assembly
Head lamp LH & RH
Hood
Front LH fender Liner
Front over fender RH
Front LH&RH fender.
I returned to Saudia on 30/8/2019, I took my car, went to the supermarket then after that the engine stopped & I used a charger to let the engine work, at that time I found 2 lamps lightened, one for the the engine & other for 4wd. the car stops immediately after I remove my foot from petrol pedal .I called one of Toyota Engineers., he replied this is the battery, change it & come to us tomorrow to put the engine on the computer to readjust. It took me 5min. to reach an electrician with the car keeping to stop & I started to smell burning smoke. Electrician found no single drop of water in the radiator. I called again the engineer & I asked him wondering how this happens & the car is just released from Toyota agent & I asked him did you make check up on my my car before releasing it, his reply came chocking to me, he said no we only repair the parts of the accident, I couldn't believe myself when I heard his answer. Any way, we waited for 3 hrs till car temperature is ok, then the electrician started to add water, then we found the tube going to the radiator with the nozzle coming from the radiator are broken & separated from the radiator, this is at the upper left part of the radiator where they were repairing. I spoke at mid night to the engineer again & I asked him did you check my car before releasing it, astonishingly & sadly enough he said if the accident is from the front we do the repair only & no check up for the car. His reply shocking me. Next day I went to the agency & I met the manger & I asked him the same question regarding check up & he replied the same answer & said this is our policy, I couldn't believe my self of what I'm hearing. I asked him what could happen if the car exploded & I died, what will you do. The manager couldn't reply. Then the manager said we will study the case & if we are wrong we will be responsible for the repair. That was his answer after all this negligence & dishonesty on customer safety.
Two days later, the manager told me that they will not repair the car as it moved 170 KM, I swear this didn't happen, I asked the hospital to check the hospital's cameras if the car moved or not. Even so 170km will break part of the radiator?, how they could dare to release the car without making a check up on it, I'm suspecting that my car was used inside the company with those dishonest, unhuman people. I'm really severely disappointed from the way of management, service& how could they dare not to fully check a car after an accident . I will not stop till I take all my Rights.
I am writing to you to take over the subject, get back my rights & much more important to take an aggressive action against this negligent branch.
Regards
Prof. Amr Gad
E mail: [protected]@gmail.com
Mobile: +[protected]

Dear Manager,

Recently the odometer of the above mentioned car has stopped at 299, 999 km.
I contacted local dealer and they old me that it can be fixed. I have to pay for that which is quite expensive for this car. My question is, if this is the factory defect then Toyota is responsible for not recalling this kind of issue. I work as a driving instructor and I bought this car considering Toyota reliability and quality. Few years back I had a honda accord and I drove almost 400km and never had this kind of problem .
This is my daily working car and I dont know how much is real mileage and I can not afford to buy a new car considering my current financial condition as I started this new career just passed one year.

I would appreciate if you can find a solution for my issue. Thank you for your consideration.

Sincerely,
Mohammed chowdhury
Tel. [protected]
Email [protected]@yahoo.com

Dear Toyota Japan,

I am writing to you as my last point of hope. Below is my details and fyi I am from Malaysia and regarding my car Hybrid Battery replacement. I hope that you can help me to get fair judgment because i felt really depressed and the last hope.

I have launched a complaint and inquiry about my hybrid battery from weeks on wards via toyota website. i have personally go to service centers for my replacement due to warranty issues. At last today i have feedback from UMW Toyota after i did make call myself and the operator informed me that the warranty failed due to my service records. What a wonderful answer to hear from Toyota just simply say the service record issue. I am totally depressed and regretful buying from Toyota and would like to enlarge this matter to higher authority because of the service provided. Toyota is the name of honor but just because a simple warranty u made me go crazy. Let me tell you, i have been not approached from any of person in charge from service center or UMW HQ. But when i called they will feedback that the person in charge from old klang lama service center Desmond will call back and waited from last week onward. Then, i called UMW again then they will feedback that Steven Ang seng hong will call back and same until last weeks and today waited but no call or feedback. when i called back today, without any root cause and speaking the answer is warranty lapsed. Just like that, what a message from Toyota so called human priority. Come on la, if the warranty lapse why should declare the hybrid battery extended from 5 to 8 years. If just because service the single parts cannot be replaced please provide valid reason. I totally demand Toyota to answer and check the record as only one service is missed out from the past year. it is totally ridiculous of the reason.

I really had the worst and bad experience due to unsolved issue by Toyota.

The reason is hybrid battery claim that is under 8 years warranty. But Toyota warranty dept claims that my car didnt go for service in 5 times. How could i service the car without reaching the allocated mileage value. Is it i need to go service even i didnt reach the mileAGE. wOW SUPERB REASON! FOR NON WARRANTY CLAIMS.

I have other cars from other manufacturer but still im doing such service after mileage and even some over mileage but no problems with the warranty claims. This wonderful toyota just giving reasons to not change my one faulty battery because i didnt sent my car to the service center even under mileage.

Please, i really had the worst and regretfull of this toyota service and sure will remain in my lifetime memory.

Dear,
Please read below.
Toyota Australia refused to deal with this safety issue due to the vehicle warranty period expired 8 months ago.
I would like to forward my entire email conversation with Toyota Australia. Please advise how can I do this.

Kind regards,
Evgueni Grinevitch
[protected]@device.com.au

Dear Evgueni,

Thank you for your recent email received by the Toyota Guest Experience Centre in relation to your 2015 Kluger.

Regrettably we cannot assist with any technical questions of this nature. As we are not privy to any part or accessory information we would advise contacting the Service department for further assistance in rectifying this concern.

We suggest that you do contact a Toyota Dealership and they will certainly be able to assist with your query. To find the Dealer of your choice, access our Dealer Locator by clicking on:

www.toyota.com.au/dealer

Alternatively, you may contact our office and we will connect you with your nearest Dealer.

It is difficult for Toyota Motor Corporation Australia (TMCA) to comment on the life expectancy of components that are subject to many variable influences over which Toyota has no control. Factors such as environment, operational conditions, age and kilometres travelled, whether original owner or purchased as a used vehicle, individual driving techniques and service/maintenance may impact the life of any component. These variations may have an adverse effect on a motor vehicle and at some stage in the vehicle's life a component may require replacing or repair.

Toyota's New Vehicle Warranty is provided for 3 years or 100, 000kms (whichever occurs first) from the vehicle's first date of registration. Within the Warranty period Toyota will repair or replace, at its discretion, any original equipment Toyota components found to be defective under normal use and operation in Australia. Your vehicle was first registered on the 13/11/2015, with the factory warranty end date being the 13/11/2018 or 100, 000kms (whichever comes first).

We apologise for not being able to provide you with a direct answer to your enquiry in this instance and thank you for contacting Toyota.

Regards

Jerry
Guest Advisor
Guest Experience Centre
Toyota Australia
P 1800 TOYOTA (869 682)
E [protected]@toyota.com.au | W www.toyota.com.au

I am your client from Egypt
All maintenance work I do in your branch in Egypt, model 2016ZRE181L-DEXNKW, NMTBB9JE20R125062
I was surprised by the destruction of the air conditioning compressor and the entire air conditioning circuit
Three years after buying the car,
Which cost me a very huge amount 32000 LE
This is not Toyota's reputation that we know
Cars from China Durable parts such as this one are not replaced after such a short period
I am very upset and your reputation has become bad in Egypt
I hope you are a mess for this big mistake
Khaled Ewees
[protected]
khaled.[protected]@cairo-medical.com

Hello, my name is Erez Baharav and I'm writing to complain about "Dani Glass" dealership located in Tveria, Israel.
I won't elaborate about me besides the fact that I'm a divorced dad with 2 children, in joint custody, working full time+ in order to provide for 2 households.
My most rare & valuable resource is "Time" and I reached a point where I just can't handle this anymore.
I purchased a brand-new Toyota Auris Station Hybrid, in 2016, via the agency, located in my hometown (attached files "1", "2").
Since I was impressed with the initial service, I have purchased a "Clear Mind" service, a 4-year warranty, which supposed to be "VIP service" (attached file "3").
After a year or so of usage, I started to hear noises coming from the driver cabin light component. At first the noises were muffed, but then begun to get louder and louder, so I turned to the dealership for service.
The car has been twice in the dealerships' garage (as part of the periodic maintenance instructions which I follow strictly).
I specifically mentioned the noise issue - as I previously stated - I try to be as efficient as possible with my time allocation.
In both occasions nothing was done - first time I was told they "forgot" and the second time "no problem was found".
* This is the place to mention, that my workplace holds an entire Toyota fleet, maintained by the same dealership, and they received already several complaints regarding the same issue.
And so, I returned for the third time, and what a wonder - the noise was heard instantly. The attempt for a low cost and unprofessional solution of course didn't help at all.
On the 4th attempt, a technician came to my work, equipped with minimal toolbox, and again consuming my own time without reaching any progress.
After 4 failed attempts I contacted the dealerships' service manager, named Lior and from this point he was involved.
This time, the 5th visit (Lior has taken care of everything but was not present at the time), after the car has been registered, I was approached by an employee I haven't met before and he had nothing to do with my complaint and started criticizing my attitude and my request for solution within a day.
He non-gracefully told me that if I don't stay in the dealership while my car is being serviced, then I will not get the car back the same day (in contradiction to what was promised to me by Lior).
Eventually, the issue was fixed (with careful hopes by Lior and me), and we agreed upon a trail period, where I will monitor the situation and update Lior.
* This is the place to mention that I just wanted to get this over with, I did not share with Lior the previous humiliating experience I had. In addition to my pride, I decided to "swallow" the quality of the solution (damaged part due to dismantle and re-assembly way too many times), and the overall tidiness precautions while fixing the problem (attached files "4", "5").
All of the described was a month ago.
The past week, the noises returned, so I contacted Lior.
We scheduled to the morning of following day (which was yesterday - 27.8), with the same agreement that I register the car and head straight to work.
I arrived in the morning (again, Lior has taken care of everything but was not present at the time), begun the registration, and while I was in the car with the service guy, I notice that I forgot a beach shade in the baggage (it was spontaneous scheduling and I didn't notice it before). Anyway - I mentioned this to the service guy, with an apology, to which he replied - "we can manage this".
Heading back from the parking to the dealership, I was approached by an employee, who claims that he overheard the conversation I had with the service guy, and he is not willing to accept my car for service. He didn't ask to see my car, he didn't try to understand the situation, or had any interaction with the service guy who registered me.
At this very minute - I grabbed my car keys from the service guy, and left the dealership.
This is something I had never experienced in my life (39 years old), even when requesting service for a 10$ product, none the less when discussing a product that costs tens of thousands of dollars (the total cost was almost 40K in dollars).
To summarize my complaint - I refuse to accept any kind of service from "Dani Glass" dealership.
I gave up, and if until now I cared only about the solution (you are welcome to confirm with Lior that I hadn't a single demand for compensation).
But now, since I'm convinced that I have to find the solution elsewhere, these are my requests:
* get a full refund for my "Clear Mind" warranty (actually my mind is still aching from yesterday's experience).
* Get a full refund of the 20 working hours lost/spent in the dealerships' garage.
* Receive an aggravation compensation for the humiliation and rattling for almost a year time-span without taking any consideration of the costumer experience provided by the dealership.

I leased a 2016 Toyota Scion for 3 yrs. I put 3, 500 down including a trade in! This was so my payments could stay low. I was never quite happy with the vehicle only because it was just too small. I was allowed 12, 000 miles per year yet I decided to keep the mileage low and returned the vehicle mint condition with 6, 000 miles total for three years of use. I called a month prior to lease end to discuss other options. The representative assured me I would not be charged or fined for bringing it back a month earlier and decided to. They inspected the vehicle and was told it was just like new condition. I signed off and thought all was well. Weeks later I received a letter stating tht because I returned it early I was being penalized 350.00. Absolutely not fair! I have never once missed a payment nor had a late payment. I called customer service and they stated it was end of lease contract and not because I brought it back early! I made a arrangement to pay so much a month on this fee! Six months passes and now I receive a letter saying my account has gone into collections! This is completely hypocritical! I am completely fed up with this and am considering contacting my attorney. I have worked way too hard on my credit and done nothing to deserve this when I have done everything to treat Toyota with the utmost respect and consideration. I am not going to accept this harassment anymore!