Toyota
Reviews and Complaints

I made an appointment to service my financed 2015 Ford Focus SE at the 501 Toyota Sparks dealership. I have free oil changes with my finance contract. My last oil change with Sparks Toyota on Hwy 501 was time consuming. I asked the service representative Dennis Williams at least 4 times where is my car and what is taking so long. I believe it was about 4 hours that the car was in the garage. This had me concerned but I was exhausted from the drive to the dealership and having to sit and wait for hours. Four hours is way to long for an oil change, tire check, and visual check. I was feeling like a freed prisoner when they pulled my car into the dock garage. I trusted that the work complete was within my integrity. It was not. This last oil change has proven the case. Your employees are stealing, endangering people's life's, and rigging auto components for questionable service maintenance. After the oil change on Wednesday 10/23/2019 which only took at most 40 minutes. I left the dealership after the oil change and driving from Charleston, SC area. Almost 15minutes after driving from the dealership my hub cap came off and went into deep woods off Legends Rd. I looked and did not see it. Spent the night in my car and looked at sun up, did not find it but did cross paths with an alligator nest. I went into the dealership and Dennis Williams took a order request for replacement hub caps. I left the dealership and headed towards my nest destination. Took a pit stop and inspected my vehicle. I saw some unusual type of construction under the vehicle. I'm in disarray! Then now starting to anger. I believe the underside amongst auto components are missing, or stolen. Possibly rear underside compartment protector, high pressure fuel pump with filter, and the metal mesh that hugs the back underside of the vehicle is hanging a few inches from the ground. It is mangled up with zip ties supporting its connect. The metal mesh seemed to be pushed back into form but with only a few screws to count. It's a complete mess under the vehicle. The technicians had to of seen this. It's unmissable. Your customer service and service managers both agree that Toyota will not replace the hub cap. I can't even begin to talk or have communication with them. Please do something here. Please do something quickly. My contact number is [protected]. Please contact me before I contact the news team. This is a complete tragedy of business.

Good morning,

My name is Glenn, I just purchased a 2019 Camry XSE for $41, 000. Even though this is my 5th Toyota, (second Camry) and my new Camry is an awesome and beautiful car. I was disappointed to not see an plug, USB, 12V charging station in the back seat, or drivers side memory seat button. Why are they missing from this car? Advise

Thanks

The General Manager, Oct. 25, 2019
Toyota Motor Co.

Dear Sir/Madam,

I would like to bring to your kind attention that I called several toyota local dealers regarding my issue. My car odometer stopped at 299, 299 km. First of all I was surprised for this kind of fault in a toyota car because toyota is more reliable than other make. They said, this year of toyota stops the odomoter at 299999. Now dealers asked me to pay some money to fix it even it is a factory defect. Some other make like I had a Honda accord and it passed 300000 km and never stopped the odometer. As a factory defect, it should have been recalled by Toyot motor co. Now I need to fix this problem as my car is still running very well
and I need this car for my daily work.

So, I would appreciate your consideration to solve my problem. I can be reached at [protected], or email at [protected]@yahoo.com and I am from Hamilton, On, Canada.

Sincerely
Mohammed chowdhury

I bought the above vehicle from Australia and moved with it to Lusaka, Zambia. The vehicle in perfect condition but have not been able to update the map from Australia/New Zealand to Zambian map. Kindly advise who can assist me to updated the map chip in the vehicle to that I can use this function locally.

Thanks in advance for your assistance.

Wilson Chola
Mobile number - +[protected]
email address - [protected]@gmail.com

Mohamed Ghanem
Address: Rue Mohamed Abdusslem N°7 Hadjout Algeria
Phone: [protected]
Email address: [protected]@gmail.com
Date: October 16, 2019
Name of dealer: Toyota
Street
Suburb/Town: Tipaza
State: Algeria
Dear Sir/Madam
Re: (insert vehicle model: Yaris-FE-HB, registration number: 90A 050 469)
On April 28, 2012 I purchased a vehicle YARIS HB from your dealership Algeria
Ets FELLAH Djafar (Yaris-FE-HB, registration number: 90A 050 469).
Everything was ok in the beginning until I reached 120 km I noticed that oil consumption was obvious, first I thought the oil was not good but apparently it's common in all Yaris delivered in Algeria in same year 2012 has the same oil consumption problem.
Some clients was contacted from their leaderships to replace the vehicle or repair completely the engine, for my side they didn't call at all
for your information the repair is very expensive.
I would be grateful if you take action (contact your representative to solve the problem / use another repairer to solve the problem)
As I am sure, you can appreciate, I rely on my car for transport and apart from the inconvenience, and this problem will cause me to incur additional cost

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by, I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.
Best regards
Mohamed Ghanem

Car plate: BHE 3031
Issue: the car roof come without the padding that cause very loud sound during rainy days, request Toyota and UMW to install back the padding but it is not being entertained and request to pay if to insert the padding into the car roof, I am strongly disappointed with Toyota, the padding should come together with the car but due to looking for exorbitant profit, Toyota has remove it without consumer knowledge.

After my new Toyota was drove about half year. My Toyota started many problems. I've been to the Toyota service center about 20+ times but none of any problems complaint were solved. There were still many problems when I took my car from the Toyota service center. I've been to two service center but the service was same and it wasted our time. I need to put my car in the service center about a week of time but the problems were still there. I was disappointed about the QC of my Toyota.

I have just been informed at the first service of my Toyota Rush that the installed Air Conditioning System does not contain Particulate Filtration and demonstrated to me the fine particulate matter being blown into the vehicles cabin to be inhaled by the occupants.

I consider this to be a breach of Product Safety with potential to impact on the health of occupants respiratory systems. Could you please provide a copy of the relevant Hazard Log associated with this component part of the vehicle.

This will be a Product wide issue and I am sure the Toyota Corporation would not wish to be subjected to any future potential health claims.

Simple fix is to install the filter at no additional cost to owners during the next Maintenance period.

NB: I have just retired from a Product Safety Engineering role with a Global Defence Company.

Regards

Graham Abram BSc DipPol MIET

Have a 2002 PreRunner with 90000 miles; airbag light came on; took it to my mechanic who was a former Toyota mechanic. He stated he would not take my money to scan the error code as Toyota would fix it given their history with the Takata airbag mess and that they took pride in great customer service. Took truck to Parks Toyota in DeLand, Florida this morning. Told it would be $70 just to hook up a scanner to tell me what is wrong with this important safety feature. The tech needs one minute to run the error codes; paying $70 for one minute of work is absurd. This is the worst customer service I have ever encountered. The scan for this lifesaving equipment should have been performed at no cost.
After this experience I will never buy another Toyota and will be sharing this experience with my family, friends, coworkers, and patients for years to come.
David Chapunoff, RN, BSN, BS, BA

I've visited twice to the Toyota service centre
The first 1 for carrying out 80.000km service, and provide them with break pads noise.
The second vist after 3 days having same issue, and I agreed to replace the break pads and do the related mechanic service.
Now I still I have same issue.
This indicates that the agency staff are not qualified enough to discover and solve the problem during 1 visit
This is a real disappointment to Toyota brand

Good afternoon
Three days ago I purchase a Toyota Camry 2019, it was pr-owned car . the day i bought from Don McGill Toyota located at Kirkwood and i10. the day i purchase car i start getting issue with car. Within 24hour i took the car back to dealer and complain about problem .Rather then listening to my complaint they start avoiding me and keep telling me you bought used car, when i ask them to replace it they said we approved you for this car only. so i took the car back home but again next day i start getting noise from car and i called and complain but they ignore my call . i again visited them but they start talking rude, when i tell sales person i am spending $22, 000 on car i should get some respect and customer support but he walk away and came back to me after 10 min and was telling me we got the solution . he took me to the financial manger and over there the manager told me if you are having problem with car then leave the both keys and walk away. when i ask him don't you change the vehicle to solve the issue he rudely said no . just leave the keys . so after 3 days of purchase car they ask me to leave the keys and walk away empty hand. ( i work for Amazon delivery, Uber and Doordash, my old car was flooded and i was really looking forward to have this car but their rude behavior hurt me and humiliate me ) please help me out .how can i feed my kids without car.
Thank You
Mazhar Ali
[protected]

I brought the above vehicle because I think this auto is awesome. I traded my 2018 Toyota Camry for the 2019. I also upgraded my IPhone to an iPhone 11. When I tried to program the auto features such as IHeartRadio, Scout GPS, Entune, and other features on my 2019 Toyota NOTHING WORKS! I call customer services and was informed that my IPhone 11 was not compatible with the system in my 2019 Toyota Camry...which was disappointing! Further, I was advised that Toyota did not know when this issue would be resolved, again very disappointed! I sincerely hope that Toyota will resolve this issue soon!

I sent my car toyota corolla altis registration number CU 304 Pakistan to a dealership in abbottabad city for general maintenance last week.

When my car came out of the service centre there was a bad rattling noise coming from front wheels.
I took up the matter with customer relations department. I wrote mail after mail to understand the issue as it concerned my safety.

Customer relations department also called me but the attitude of the staff clearly showed that they wanted to pass on the buck rather than take responsibility. They are willing to lose a customer rather than offer real help.

I am extremely dissatisfied with Toyota's failure to keep customers happy. Please provide your email address so that I can forward the chain of emails which went back and forth among us. The matter will be clear to you.

For now I have asked all my friends and family not to trust toyota as these guys are a threat to Life.

This is the second time I have called to schedule service and supposedly have free oil changes but can't get in for two weeks. I then call my local dealer they get me in the next day. Staff Is rude. They want me to keep calling back or call to the other service places. You would think the computers would be connected. The oil change is free so is this how they get out of it . I don't know why people are rude to people who made a purchase from your company.