Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Sitting here in the drive thru at BB&T for over 1/2 hour. Every time I go to the drive thru it is almost 1/2 hour wait. Sometimes, very rarely, I get lucky and the wait is minimal, but that is rare. I realize that the lobby is not open due to the pandemic, but more lanes should be open with more employees. I have never had this issue at any other bank. Also, only one branch in my area is open on Saturday. I don't know of any bank today that is closed on Saturday. I only go to BB&T because it is where I make deposits for my boss's business. So disgusted!

P.S. This is not a complaint about the employees. Everyone that I have dealt with is great. Always pleasant and friendly.

I a account holder at bb&t I deposited a check January matter of fact it was January 28 and didn't realize it had my old company name on it. Once i posited it thru the ATM that was a mistake. this check is being held by a non customer service person. If it was a issue with why was it processed. they should contacted me to find out that it was a mistake in the spelling of the account name, instead they put a hold on it till 2024. I just don't get people in these banks. I feel they treating me like In was trying to do a fraud or something. to try to rectify this mess I've called several times to try to get them to return the check, so i can take it back to the original owner for him to rewrite it to the correct name listed on my account, that didn't work. The owner of the company that wrote the check went to a branch in SW Atlanta to try to fill out a ratification form, that didn't work. the bank that the check was written on is PNC they were on the phone with the banker at that branch no resolution, I went to the branch that i made the deposit in Jonesboro Ga no help as well. I feel that the person hold this up is not even trying to fix the problem. among all this I'm getting hit with NSF fees my account is in overdraft to the tune of 1100.00 because of this account number is [protected]. this is ridiculous. the other bank said just that release the funds or return the check. The money was debited from the Co. account that wrote the check and its just setting in limbo. The check had Tri-Tech Systems Inc and my account is Tri-Tech Systems and Services, which I had that name before changed it to what it is now. I since then incorporated this one as well. I feel that if that was an issue they should have contacted me to let me know about the error and offered to returned the check for the correction in stead the do the transaction and set on the money like I've committed some sort of crime. I thought the the banks were here to help small businesses to learn and grow. Apparently not.

I have been attempting to acquire a Gold Medallion Seal from my bank; BB&T. We, my wife and I, have used BB&T for many years now so we do have a relationship there. We rave recently needed a Gold Medallion Seal for a stock transfer on some TOD stocks (transfer on death) Have tried a couple of their branches and so far no success. We were told by one bank manager who has the authorization that their policy is all parties involves have to be customers have to be members of BB& T. In this case US, no problem, the estate, again no problem and finally the executor. Problem is the executor banks somewhere ese. However she does have check signing authority for the Account at BB&T. Later the executor spoke with BB& T and was told it is against the law for them to give a Gold Medallion Seal if all parties are not customers of that bank. That sounds fishy to me, how often will all parties involved be customers of the same bank?

It seems to me that BB&T is more interested in saying no we cannot help you than trying to help. OH, one of the ladies at another branch tried to help but she is not authorized to do the Gold Medallion- just wanted that in there .One person trued to help bet the manager stopped her

I took my car to BMW to fix a recall. Enterprise rental is on the premises and BMW covers the rental charge. The only car they had available at the time was a luxury upgrade, so to avoid hassles, the BMW manager agreed to pay the $10.00 upgrade charge since they had no idea when the necessary part would arrive from Germany. Well it turned out to be a month. I returned the rental Nov. 5th. Then 6 weeks later, I see a $640.00 charge on my card.
Of course I called the bank immediately and disputed it. After waiting 4 months they told me it was a legitimate charge. I told the fraud dept. that I never authorized the charge and someone at Enterprise had forged my signature. I provided proof with my signature on a legal document. Totally different. Nonetheless, the supervisor talked over me and advised me to take it up with BMW.

The Supervisor at Truist told me that BMW probably refused to pay for some reason. Then Enterprise turned around and charged me instead. That is why it took 6 weeks for them to charge it to my card. Furthermore, they doubled the price from $10.00 per day to $20.00. The rental contract indicated that BMW would pay 100% of the bill. So I am supposed to go bother BMW regarding a contract between myself and Enterprise? Thanks Truist! Way to protect your customers!

So big business BMW cheats big business Enterprise, and who gets stuck with the bill? The average Joe.

Using Debit/Visa card to make the following purchases: $10.92 Dated 3/12/21,
$5.31. Dated 3/14/21, $20.47 Dated 3/14/21
$8.47 Dated 3/14/21, $11.14 Dated 3/15/21.
All of which, at time of purchase, dollar amount was deducted from the balance at the time of purchase, in which the funds were available. On 3/15/21, two EFT transactions cleared my account in the dollar amount of $565.85 & $153.68. These 2 transactions incurred an overdraft fee of 72.00.
On 3/16/21, a deposit was made in the amount of $1734.32, with only $100.00 available at the time of the deposit. The deposit was short $30.00, which was added as a separate deposit. I agree to the overdraft fee for these 2 transactions. What I don't agree with is the $180.00 overdraft fee being charge for a pending transaction, which the dollar amount had already been deducted from my balance, cleared the account only after the account had gone into the negative on 3/15/21. The 2 checks that made up the deposit of $1734.32 was from our "Retirement account with Empower". Understanding the hold on the check with the release of only $100.00 at the time of the deposit, but what I don't agree is not working with us on the $180.00 overdraft fees that is on 1) very small dollar amount purchases compare to the overdraft fee. 2) the funds had already been applied to the balance at the time of purchase in which the account was in good standing. We would not have touched the funds in our retirement account if it had not been necessary, and now $180.00 has to be spent on overdraft fees. I ask that Turist reconsiders the reimbursement of the $190.00 over draft fee. My email address is [protected]@gmail.com Cell: [protected].
The account is in Brenda J Boger & Joseph Lee Boger at 12 Barkwood Lane. Blue Ridge, VA 24064

My checking and saving accts were not linked so within 3 days I was charged overdraft fees totaling $432.00 or 12 overdraft fees! (03/02/21 $36, 03/03/21 $108, 03/04/21 $144, 03/05/21 $144) I had sufficient funds in my savings account to cover the charges paid by BBT from my checking account. $432 in overdraft fees is reprehensible!

During this trying time of COVID-19 and family issues I have asked that the overdraft fees be credited to my checking account credited since the money was in my savings account and was promptly transferred when I discovered the error. The money should have been automatically transferred by the bank or maybe call me or send a text something!

Since it wasn't a banking error they will not credit the charges other than $72.00. In the interest of good customer service I am asking that the full amount be credited.

The Boston Street branch is reluctant to make a decision. I am 63 yrs old and this past year has been a trying time for everyone. I had the money in my saving account and not one person contacted me and why should they when it is easier to just slap me with fees and then not credit them!

This bank has by far the worst overdraft program in the world. It takes in 0 consideration for hardship or special circumstances. My wife and I have had covid and haven't been able to check our accounts everyday like usual and a car payment came through our one checking causing it to get overdrafted by just $14 and there was plenty of money in savings to cover it. We transferred the money as soon as we saw it was overdrafted but still got the fee. I called and let the representative know what happened and they said they would use their fee tool to see if I qualified for reimbursement. She said that the tool declined it because I got 1 courtesy back in May of 2020. I then asked if there was someone else that I could talk to that would take our circumstance into consideration and was told her supervisor uses the same tool and he wouldn't be able to do anything either. I asked to talk to him and she said one moment I need to check if he is on Skype... he was not on Skype and in a meeting at almost 8pm at night she said he would have to call me back. I got a call back from him and he said he submitted it in his fee tool and it was declined for him too... 0 empathy and 0 consideration for what people are going through. Overdrafting is not an everyday occurrence for us and we always have plenty in our savings. We will be taking our business elsewhere.

truist back in October started a refinance with me and they are my current mortgage provider. Now, almost six months later, nothing. I have lost over 30 points on my credit score as a 100% direct result of them hard pulling my credit repeatedly and even after I told them to stop. I am also out almost a thousand dollars in two house appraisals ordered by them. They have asked for the same documents over and over up to 10 times per document! I have wasted dozens of hours on calls, sending faxes, emailing and just general document finding yet to no avail. They never intended right from the start to help me. Why would they? They are soaking me for almost 5% interest and they will loose money by giving me a fair shake.

At least 3 yrs. ago this bank (pantops branch) was suggesting I had a $100 counterfeit. My brother had just given me a $100 to which I wanted to deposit. The bank said the bill was counterfeit. I ask my brother what was going on. He told me he received the $100 bill from that bank. From there it was a complete mess...never had anyone from the bank explain, finally they just dropped it. It was handled wrong, it never had any final report from the bank. I would like to know how can they say COUNTERFEIT
and then just drop the whole matter. Joyce M. Hall [protected]

I have opened a business account a month ago. no one bothered to order a debit card and check until several follow ups between several bank via calls and email. I am trying for 2 weeks to order a credit card for the business and there is not a single person who can address my request. absolutely ridiculous! just tell us you can not handle the business and get out of business

1/20/2021: the last day I will deal with BB&T/Truist. I spend over an hour waiting for customer service to discuss the $216 overdraft fees charged to me as received my unemployment benefits for the week. The customer service reps have no empathy whatsoever; I spoke to an individual two days ago about the $108 of fees charged over last weekend which reduced my unemployment benefits the following Tuesday; this unemployment thing is new to me and due to no fault of my own but I do know I am in a situation which is certainly not improved when BBT can conveniently posts debits strategically before larger credits are posted to an account so they can tally up the $36 fees and add them to the billions of dollars of fees they rake in every year. And they tell me "only one fee waiver allowed in a 24 month period." I find that hard to believe...I bet they have a dry erase board in the back like car salesmen do tracking how many cars they've sold that month. Profiting from the misfortunes of others; rather disgraceful - should consider treating your customers better that is if you care enough.

1. Card was blocked because of suspicious activity. NO call was made to alert me to the card status.

2. Legit purchases were declined. Christmas gifts!

3. Called to find out why card was blocked: on hold 1.5 hours, first time I called. Call transferred, but was disconnected. Called another number, hold time was 35 minutes - transferred again. wait time 50 minutes, but had to hang up to take care of business. 3rd call - wait time was 55 minutes.

I opened an account online in September. A few days later I deposited a check. Weeks went by and no card. I call and find out someone took my card and spent money on it. They filed a claim and had me open a new Acct. The day they helped me get back online to my account they left a message to verify activity. When I called they closed my Acct.

Suntrust which is now truist is the worst bank i've ever worked with be 100 miles. I was told that since I had an investment ira I would have a checking account that would offer certain perks but mainly I wanted to avoid a monthly fee due to my balance. Of course the person failed to link the accounts so I start seeing 25 dollar fees for a few months I start calling the bank part, waiting on hold for 30 minutes! Then someone in another country gets on does'nt understand, tries to transfer me to the investment office... Disconnected. This happened 12 times over 4 weeks of calling, same outcome, finally I go in in person, wait 25 minutes to talk to someone he waives the 2 fees and says he won't be able to waive any more? And that I need to call the investment part of the company since only they can fix it? I'm furious by this time this is laughable and terrible non existent service like no one cares if the company survives or not. It gets worse, I call the investment part and they pick up after 20 minutes and explain that they can fix it and she takes down the info and nothing is fixed! This goes on for 5 more months! Finally after having to go in to another branch office and beg, a manager gave me "back" the 25 dollar charges I never should have been charged. I looked at the last statement and no charge on there. In addition zelle does, nt work here, the remote deposit camera never works like other banks, website down all the time, investment web site is a joke and has no features like the rest of the industry I could go on all day I opened the account cuz my wife thought we should have it since we had a mortgage with suntrust but now that's paid off i'll be closing everything this saturday, terrible, terrible bank/brokerage please don't do business with this company.

I still had $1.22 in my account and they charged me two $36.00 Overdraft fees. I charged $6.68 not knowing I was negative and then BB&T charged me another overdraft fee. I called them to discuss because of my hours being lowered at work due to coronavirus they credited me $108.00 leaving me negative $5.44 and still charged me another $36.00 fee the day before my payroll check was deposited. I unenrolled from overdraft protection and am still finding a new bank.