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At approximately 14h00 on 29/01/2020 my wife was returning some items. Yvonne at the cahier was very friendly and helpfull but the supervisor or manager that needed to do something on the system was cery unfriendly. My wife wanted to exchange items and purchase again but was refused by the supervisor.
It became apparent that the supervisor was extremely hostile towards my wife and treated her like a criminal. My wife called me to come to the store to help. I noticed immediately that this was going nowhere and that the comments made by the supervisor was racial motivated. As soon as I spoke to them asking what the issue was the security had eyes on me. I know this as I am a security specialist for corporate industries.
I expect that the Supervisor named Fortunate be investigated. I will give evidence where needed but someone like this should not represent the company at any level. She is a extremely aggressive and racist person.
I went to Cradlestone Truworths to return a dress I bought my daughter as a gift, I was told they will not exchange the dress nor credit my account, told me the dress was worn, how do you wear a dress that does not fit. The manager Maristza also made me feel like a criminal. If you look at the ratings of resolved queries be assured that our queries will not be resolved