Ulta Beauty
Reviews and Complaints

Do Not get an Ulta credit card. I paid off my balance BEFORE the due date and they are STILL charging a fee that was NOT on the current balance I paid off. It is not worth getting this card due to all of the xtra fees and high interest rates! I wasn’t paying just the minimum balance every month. I always paid double, if not more. As a result, I have closed my account that has been open since 2019.

I opened this new CC and was approved with a balance of almost $10K. I have perfect credit and pay my bills on time. I received a late payment of $30 on my first statement. When I called the customer service, they explained to me that I made the payment on the right day but "one hour" late past their cut off and they would not credit my account. I paid the late fee and cancelled my card. I then received my last statement and was charged another $30 late fee because the phone call on the last due date was also "one hour" past the cut off on the day it was due! HORRIBLE CC AND CUSTOMER SERVICE!

After selecting numerous products ranging from face care to hair care I ended my 3 hour trip with a visit to the checkout counter. I qualified for free gifts, however the store was out: I saw the associate check the cabinet door and tons of different colored clutches and numerous packaged samples could be seen. I couldn’t have any and I felt as though my business was unappreciated. I went on to order the things I needed online at Sephora.

Throughout the ordeal, I did come across extremely friendly help staff. Knowledgeable. And kind. But spending over $200 and receiving anything out of the sample cabinet that was overflowing put a bad taste in my mouth for Ulta. I put everything back except for one minute.

Trans 3601

Store 1021

Reg 2

6:13

Imani

I am a new customer to Ulta Salons, first hair appointment was with Brenda, second hair appointment was with Brenda. Scheduled third appt with Brenda, however when I came for appointment Brenda no longer there. Alexis was assigned to me instead that day. Next appointment was with Alexis for today July 28th, please note that I received by text confirmation of all appointments and that included even a reminder text dated July 27th of my appointment. Today I showed up for my 10a.m. scheduled appointment and was told that I had no appointment by girl at counter, Even when I showed her my text she said I had no appointment, that Alexis was not longer there and her appointments were erased. How can that be when I am getting a text stating I have an appointment. I tried to explain that happened when Brenda left, I showed up for appointment and was handed over to Alexis. Why was this time different?

I asked to speak to a manager who immediately reprimanded me for being upset , telling me that her stylists quit because of customers like me. I am besides myself and have never been talked to or treated like that by any manager. I will never ever step foot in that store again and will immediately cancel my credit card. Corporate needs to address their managers and perhaps give them some insight as to how to handle customers.

I am absolutely appalled at the service I have received on the Ulta Master Card. I called June 15th and said I wanted to pay my account IN FULL, to zero. Apparently it was in the midst of a new billing cycle and this was not conveyed to me. Unbeknownst to me, I had a new bill generate which I ignored as I thought it was due to waived interest/fees that had not yet posted. Then I incurred a late fee on said charges. I called to rebuke the charges and Your company reviewed the call and told me it was never "promised" that the account was paid to zero. I didn't realize I have to ask for a "promise" like we are kids. When I said I wanted to pay the account IN FULL, that is a no brainier. Disgusted that you refuse to forego those charges after all of the interest and finance charges you received from me. A bill of 47 dollars with ridiculous interest and late fee ended up costing me $108. seems like a ridiculous amount to lose a customer when you have made several times that amount off of me in interest and fees over the years.

I purchased the introductory set from ulta 3 weeks ago and have used it as directed. The cap on the serum broke a week later. I had to hold it shut to open the pump.Well don't know if it evaporated or what but nothing came out. Saved the broken bottle but less than 3 weeks no serum barely any nite cream as there was barely any to start with.Wanted to try before ordering on your site. Very disappointed 😞.

Ulta provided me the incorrect information at the time of ordering. They said my order will arrive by May 22nd (both orders were placed on May 19th). They didn't mention that it is a timeframe or we need X number of days etc. I placed the order with that confidence. Now one of my orders is 1 day late and the other 4 days late. I will be traveling at this time and cannot be responsible for delivering these items. If Ulta had mentioned it is a timeframe I would not have ordered it.

An employee at ulta was rude and treated me like I didn’t belong stated “I am using this place” “there are plenty of mirrors along the store” after she hadn’t been at the same spot for a while.

This employee then proceeded to talk behind my back to a customer and to other employees. If this doesn’t get fixed I will sue for emotional distress.

I spent $127.97 at Ulta today. Got home and realized two items were missing from my bag. I called my store at Rolling Hills, CA. I explained I got home and found that my MAC Brow gel, and Sun Bum lip balm were both missing. I was charged for both. $21.00 and $3.99 respectively. The girl said she would speak to her manager and call me back. About ten minutes later she called. She said they had reviewed camera footage and that they were both placed in my bag. Basically she made me feel like a thief. I have called to complain and have been advised this has been escalated. At this point I just want to advise anyone shopping in store to watch very carefully that all items you purchase actually get put into your bag. I personally will never ship at Ulta again and I have been a member since 2008. There are many other ways to buy what I need. I’ll take my business elsewhere.

I placed an online order the system glitched sent 2 packages and charged me twice. The representative told me to refuse delivery I explained I couldn’t because it was a rural are and packages are left outside. She then told me to pay postage and return it. Firstly I shouldn’t have to pay for Ultas online ordering glitch secondly I live in New York and am not traveling 5 hours to Pennsylvania to retrieve the package.

The phone number is allegedly [protected]. When I call during their CST hours listed I get a click every time, no one picks up. When I got thru on my recent order K249474969 made in mid-April 2023 finally just one time the CS girl was abrupt with e as to applying my coupon code. She quickly said I will receive my$10 back as soon as the order ships - well it has and still no $10 coupon credit. Called again and again today, no answer, just the click!

Now I will need to find a local ULTA store phone number and ask someone to put me through to the main CS phone number. Wishing myself good luck with that!

Checked my status of my delivery order and it stated that it was delivered Friday April 14th, 2023. Got home from work and had to check my surrounding twice and still did not find my 7 pound package. After speaking with Ulta, they stated that they require a signature proof and a photo of the delivery; Ulta said they expedited the proof but none was provided. Ulta stated that require this for certain packages over certain amounts.

So I tried to file a claim with UPS; but got a notification that the package was delivered to my local post office. I viewed the tracking information on that as well; and it stated that it was delivered. Now, the local post office knows if any package won't fit in my mailbox; I get a "Door Tag" in my mailbox stating that they are holding a package. I called the PO and spoke with Mike and he assured me that they placed no door tag in my mailbox or delivered any package. In fact, he said they can usually get a GPS of where something was delivered; but nothing appeared for that tracking number.

Nobody can provide any type of proof except a statement that it was delivered 'by garage or near by'. I sent photos because I don't even have a garage. If I need to, I'll take more photos of my dirt road and surroundings!

I refuse to go to the neighbors house to ask if they have my package! I don't know them and they don't speak English. Tried to speak to them once! I don't know what it takes to find my package and get a signature proof and photo.

I AM SO DISAPPOINTED WITH ULTA! THE LAST MESSAGE I RECEIVED FROM THEM IS THAT THEY HOPE I FIND MY PACKAGE! I EXPECT MORE FROM YOU! I WILL MAKE SURE THAT MYSELF, FAMILY AND FRIEIDS NEVER SHOP WITH YOU AGAIN. I just keep getting the run around. No answers, except check my surrounds. REALLY. I've been checking since Friday.

I want a new order or a refund! Should not take this long...

As of today, I will not be shopping at Ulta Beauty. As a woman, grandmother, wife, and longtime customer, I do not like having a "Man" (Mulvany) representing my beauty interests, or influencing the mindset of my grandchildren. Our children are our most precious resources for the future. You should know better than to influence them in such a way.

Before this, I was always satisfied with your products and the quality of your service. In my history of shopping at your locations, I literally spent $ 1,000s of dollars. It won't be hard to find a replacement.

Being sent as an advisory to your marketing impact.

Mrs. Wittmann