UPS
Reviews and Complaints

Today, 4/23/2022, I received by UPS delivery, items I had ordered from a vendor. The package was torn open: the top of the package had been torn open and just folded back down, the corner of the package was torn from top to bottom. The package had been exposed to oil or some other material that left a soiled area.

The contents 'appeared' to have been gone thru. All the items I had ordered were in the package but I honestly do not know how they remained so due to the destruction of the package.

I bought a tile top antique table in Pembroke Pines, FL from Tonya Dillard who lives in Pembroke Pines, FL. They are not wanting to pay for a poorly packaged tile table, that was not pack correctly told to me by the UPS Center in Barstow, CA The UPS person in Barstow is Carla [protected]. She is only available in the mornings 9 AM to 11 AM. The store manager at the UPS store in Pembroke Pines was Michael who insisted he was more than able to pack this as he was a professional (?). It came in a box that was only had to short sheets of bubble wrap around the legs (2 sheets, 4 legs) I asked the shipper to put a couple pieces of cardboard to the top to keep the tiles from coming loose in transit. Was not done, one tile loosened and came off and was cracked in two. UPS in Barstow said it ws not packed according to UPS standards. (Carla) This was shipped out first week of Feb 2022. Now they are not wanting to pay for the table, but are doing nothing for satisfaction to me the buyer. I paid Tonya Dillard to handle this for me by giver her an extra $50 for her trouble. Paid $125 for the table $50 for her help and ship charge and extra $15 for fragile packing. Tracking number is 1ZA7R2840311098411 and my name is Tim Nordella 34350 Hereford Rd. Newberry Springs, CA 92365

UPS Corporate Affairs

UPS Corporate Customer Relations UPS Corporate Customer Relations

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After a BBB complaint we were contacted by UPS (above). if UPS does not help you dispute your transaction and cancel your payment with your credit company. When ordering from vendors let them know that UPS has become a persistent problem and DO NOT SHIP UPS. If you have to put "DO NOT SHIP UPS" before your name on the address.

Email stated Amazon package left on porch 6:55 pm. No package delivered anywhere, not even on street.

Next morning, package appears under mailbox on street.

UPSucks does not care. Amazon doesn't give a rip, either.

And I thought FedEx was bad:)

My name is Wesley Holderman Jr 4922 Old Page Rd , Durham N.C. 27703 I had 2 packages over the last 2 months disapear The last one valued at $5000. the record shows the driver delivered them but I never recieved the , I am prepared to file chatges against ups and the driver if the packages are not recieved immediately! 1ZAOF7844195015947 is the package number Phone #[protected]

The driver was so reckless! The package was destroyed and even my merchandise is all dent and can’t use it. Tracking info below

https://emails.macys.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQGf5zazffDmvrmEoHPjeCBRj4omDI60zbGIWcJ9l4sLbcfqhjunU2YaDVXtpKX%3DSYYDTDAT&_ei_=EW2tf9zs59idfPO1Sc_9BbnCN0q0va60OxbiYqNioD6-ajjDR-hiicDnrPk_O8-B_Uo2nVMjDtXgNQzlgtqnGS4dYW8e7SRPYSlRnAuUFEJU-2tU460LSs3I8SEuOI60KKoj2wg-zKiHT8l3ejhG6I8vwreKrEaU0cE8wrN5OV3JjWLizqra9vTiTWzTGFxaSw30SjfrYiI8b1U9xzCO0MjhC_Nt8I6wJYY6w5WwRMOPeWBqWkFuMpZ4igXNb5V4FW8bofNTUeK7i8dtHB6DCvacThCa6rHS-m0k7CMoNVyItQNy5wgDfckgLVKmc8WTDGW-wfMdmv3CWrLphznD-wWa9Q7k3MF-o0aS7sP1pk2M-339-QGSry2Hr0xDshRngYHSwc7XAEMY7M9YhUDwNUdky1pJt1-L-VtjgvfBux2fzvjZoyGOHCGqw5ZNIkmM2tFp27DSn2srjj5nw1A7QvJwug.&_di_=q1pnvo0dtssba5s0cvrb78efbbkjci8roaj7o2asd7m90sj8okh0

On 3/28/2022 I received an e-mail stating I am scheduled for a delivery by days end, I waited patiently for my phone to ring to let the delivery in the security gate... nothing. By 10 pm I received an e-mail stating that a delivery was attempted. I went outside to see if there was a notice from UPS, nothing.

I called Customer service and was assured another delivery attempt will be made the next day 3/29/2022. Today I received an e-mail stating a delivery will be attempted. Tonight I received another e-mail stating a delivery was attempted. My delivery instructions say dail 380 on the dail pad. This brings my cell phone and I let them in.

I receive deliveries from Amazon Prime, and FedEx deliveries, all of these deliveries get to my apartment which is located in LOS ANGELES. UPS must have some inept delivery personnel who are not doing their job. I should not have to go to some access point to get my delivery.

1ZY632V76896271759

I have called UPS numerous times regarding the paperwork to self clear my parcel. I have been told multiple times it would be emailed within 24 hours.

Not only have I not received the parcel, the status now says

Return to Sender Requested

A delivery change for this package is in progress. / The package will be returned to the sender.

Who requested the delivery change as it certainly wasn't me who is receiving it.

Extremely frustrated having to contact UPS numerous times and I still not been sent the proper paperwork to self clear. Now it says someone requested a delivery change, who would be responsible for approving that?

I would like my parcel that I have waited for. I never requested a delivery change. I don't understand why this is so time consuming.

I have now called UPS 4+ times, contacted them on Facebook and Twitter and also emailed them twice.

WHAT IS GOING ON!?!?!?!?!

My address is correct and I never asked for the parcel to be returned to sender. Why would the tracking state there is a delivery change pending?

Absolutely unacceptable on every level.

on 3/24/22 the ups driver was delivering a heavy box so he threw it over the small wired fence that we have and landed on my 10 yr old small dog killing it. I saw him trying to throw it over and I can tell it was heavy so as I'm walking out my house to see what he had, he said "I'm sorry so sorry" I looked at my dog and it was laying there bleeding to death. This is a horrible tragedy for me. My dog was a member of the family for 10 yrs. and the messed up part is that the box wasn't even for us. It was for the neighbors next door. What if it was a small kid, my dog was my baby. I wish you guys would train these young employees to be careful in the surroundings when delivering packages. I know there is no way my baby can be brought back to life, but UPS can train these employees to be more careful and avoid tragedies like this. If they would of delivered to the right address I would of still had my baby with me. So devastating! I didn't want to take pictures because it is traumatizing as it is seeing your doggy bleeding to death because she died in 15 min.

1z62y7y80337227057 tracking shows it was dropped off to my front door. On feb 11 2022 it is now march 25 2022 I can not find it anywhere! It is to be a 8 pack off fluorecent light bulbs. What do I do now? Its been 1 month and 13 days. I had to wait till now to say anything becouse of all the snow we had up here I thought maybe it got snow over there is no more snow up here so where is it? Can you help me with this? Mike... P. S could she have scand it in advance to save time and forgot to drop it off? [protected]@mail.com

On Friday, 3/18/22, I received a delivery from UPS. The UPS truck leaked transmission fluid all over my asphalt driveway, which is new. There is a line coming into the driveway, a puddle where the driver parked, and a line where he backed up to exit. This is very unsightly, and the spill was potentially dangerous to my dogs as well.

The local UPS office sent someone to try to clean it up, but the stain remains and is significant.

I work from home and my office is 7 feet from the front door. I heard the UPS Truck pull up and when I got up to open the door I found a notice on the door.

There was no knock or doorbell rung before I went outside and saw the truck (now 3 houses down) and I flagged her over. When she pulled up she had an attituded and when I ask if she had knocked or rang the doorbell she sarcastically said yes and that maybe I didn't hear her.

I would not follow up but I heard her call me a [censored] and continued to talk loudly to herself as she got back in the truck.

This is not the first time I am home and the UPS driver does not knock or ring the doorbell. I understand times are hard for everyone, but this is not acceptable service.

Delivery date 21Mar22

Delivery notice number: [protected] 9

I purchased a $300 jacket from Carhartt WIP. Unfortunately they used UPS as there delivery service. I made sure to be home all day because I know what kind of reputation UPS drivers have of STEALING and "losing" packages. I was waiting right by the door with the door wide open when I got an alert that the package arrived. Peeked outside with no sign of the package or a UPS truck... Tried to file a claim and their claims department were not helpful at all.

Try to avoid UPS at all cost. I work hard for my money and to have that UPS driver rob me of $300 is said. Work for what you want, plain and simple. You may get lucky and actually get your package delivered but that's you getting lucky because most UPS drivers are comprised of thieves.

I am one of the managers working at Astella apartments in San Francisco, CA. There was a rude driver that was delivering packages to our community for residents, we asked the driver if he could use the lockers for smaller packages as our package room is not big and would like only large items to go inside there. The driver rudely said no and said he would not drop off packages if he cannot drop the package where ever he likes.

I would like to speak with a supervisor to talk about this driver as we keep experiencing rude delivery drivers as we only want to have an easy package system for all delivery services. Please contact us at [protected] or [protected]@astellaapts.com.

UPS truck number - 153958

Licencse plate number - 03153C1

3/12/2022 @ 12:50 pm.

THIS IS THE WORST SERVICE IN THE ENTIRE WORLD. My blood pressure spikes whenever I have to deal with anything UPS related. The worst part is you have ZERO opportunities for recourse or to complain because it is IMPOSSIBLE TO SPEAK TO ANYBODY ON THE PHONE. Everything is automated and when you try to ask for a representative, the automated service HANGS UP ON YOU.

I have had countless issues with a single delivery and when I was told that someone from dispatch would contact me, they called me at 7pm and when I didn't pick up the phone they did not give me a call back number.

This is out of control.

Tracking number 1Z01E3230446762629. I paid my brokerage fees (7.50$) with a money order. This was for a set of packages under 800$ after dealing with UPS for 2 days on the phone. and ups sends me a letter in the mail stating I owe more money! Invoice #[protected]

I brought 2 boxes to the UPS store for return to Amazon. Amazon only credited me with one return. My receipt had the same tracking for both boxes. When I returned to the UPS store #6027 with the second tracking number the manager said they could not find it in their system it never left the store? And there is nothing he can do about it? I guess someone in that store has a nice watch?

i had two pet clippers delivered on DEC 18/21. they went to the vet a crose the street and signed for. we are NOW in MARCH and never heard a word from ups as to what happens now.

I ordered something to be sent overnight. It was put on the truck for delivery on March 1, 2022. It never got delivered stating it was delayed due to severe weather. It was 56 degrees and sunny. The roads were clear. It was put on the truck on Wednesday, March 2. It was not delivered again due to severe weather. Again, it was sunny and in the 50s. Roads are perfect.

So what is the problem UPS? I think the driver is either lazy or he or she stole my package. This driver is lying about severe weather.

I never would go out of my way to complain or write a negative review of a company. But I currently have no other choice. This is beyond inept. 3 failed attempts of delivering a package…no doorbell ring, no door knock, just a note. I called 4 times and spoke to different individuals that obviously just.. Made no notes nor effort to the driver. I was given false timelines and took off work to stay home and wait for said arrival. Please call associated numbers please ring a doorbell please do anything to update your services. I can track nothing, no gps no text of arrival nor call. Please make an attempt to connect to your patrons. I will no longer be using this service as long as I can help it.