UPS
Reviews and Complaints

Mailman broke my gate lock to come in my property! I want a refund to buy a new lock! This is trespassing and your mailman shouldn't be coming in my property. He should ring the bell instead! There is a doorbell right next to the gate but he did not ring it. Instead, he broke the gate lock to come in and that is not acceptable. I want a replacement lock or cash to buy one that you guys broke.

About 9:30 am November 21, 2017
License plate # CPP-8762

I'm sure hues in a hurry doing his job but the driver of this truck nearly ran me off the road. He was very close to my vehicle and I was already speeding to try not to get hit by him. Everytime i sped up he did too, he didn't give me an appropriate distance until he sped passed me after about a minute. I ended up behind him for about 10 more minutes as he was continuing to speed down the road. He sped through residential roads and construction and he doesn't seem to understand the power he has in such a large vehicle. I believe he needs a reminder to not lay his foot so heavy on the gas pedal before he seriously hurts someone.

I was just driving in Kansas City Missouri and a UPS driver with Kansas plates 612727 was driving 45 mph through a 25 mph work zone and switched lanes with no signal and forced my brand new car I just bought off the road and then about 100 yards down the road they cut off another car and forced them to slam on their brakes to avoid hitting the truck. Absolutely unacceptable! What kind of [censor] are you people hiring to drive trucks?!

We have had the most impolite ill-mannered delivery UPS Driver assigned to the route that delivers at 6785 W Russell Rd #210 Las Vegas, Nevada 89118. When asked his name he refuses to give it to us. When asked his managers name, he states he is the manager. I find it very unacceptable the way he talks to the the receptionist in the front office. This has been on going issue since he picked up an important document ( car title ) that was not scanned in front of us and ended up getting lost around October of 2016. We have tolerated his unprofessional etiquette until now, On 11/20/2017 around 11 am he delivered 3 boxes. ( see below )
Tracking number #1)1Z05398YW55470077
Tracking number #2)1Z3602370304899041 ( 33 Lbs )
Tracking number #3)1Z3602370304899167 (32 Lbs )
We have asked multiple times, when he delivers heavy boxes to please set them on the floor. Instead he continuously stacks them on the front desk counter. Today I asked him to please set them on the floor and his response was .. " they're not heavy " and he walked away. Since our missing title issue in 2016 we also have requested he scan packages in front of us and AGAIN, . he refuses to do that. His reply? " I'll scan them when I want"

We have dealt with UPS drivers for along time here at The Powell Law Firm, It is a shame that this UPS Delivery driver represents a company as great as UPS.

We kindly request you remove this driver from delivery at our office,
Please contact The Powell Law Firm for more information or clarity on this problem.

[protected]

Driver deliberately park vehicle blocking traffic so he could unload truck even though there was plenty of spots to park the vehicle out of the way not to impede traffic flow. Because of the way he parked vehicles had a back up causing a hazard. Only after taking photos of the situation did the driver move the vehicle. Driver did not have ID on him but said his name is Josh

Driver blocked the entire road both direction unnecessarily. I could not pass while she delivered packages to multiple houses. When I asked her to move so I could pass in between deliveries while she was back at her truck she said "you're going to have to wait". She could have parked in a way so that I could pass but seemed not to care.

I'm on Fair oaks Street typing this while I wait for her to deliver packages so that I can pass.

my package was delivered to 90 bakers st i live on 90 bridge st luckily the women turned my package into the post office and i was able to recover it but im very unhappy with ups the package clearly stated bridge st not bakers st i had to drive 10 minutes out of my way to get it the company i ordered from personal creations should use a different service my ups tracking number was 1zw513xo0313271219 i didnt pay 11 in shipping cost for this to happen

Around 4pm on Nov-17-2017, a UPS truck was parked in the middle of my driveway leaving barely any room for me to actually pull into. When approached about being more cautious about parking, the driver became defensive, was very rude, and used belittling terms like "like girl." The truck number is 153965. Delivery area Shady Acres, Houston, TX.

I am not writing this complaint because of a single occasion, on a daily basis I see UPS trucks parked illegally. These trucks make no effort in pulling to the side (for my area in particular, it is usually gravel or grass parking spots), and instead stop in the middle of the road wherever the delivery needs to be made. This is not only an inconvenience to the residents and other cars, this is a huge safety hazard to the UPS drivers as well. For example, a car going around the UPS truck cannot see the lane adjacent due to the height of the truck and he or she is forced to maneuver around a now very narrow, single lane road; any person (say, a UPS driver) out of view and in harm's way. This is not a hypothetical situation, I have seen this near miss happen.

Today around 12:10pm I was nearly hit by one of your drivers who made a left turn across traffic as soon as the light changed rather than yielding to traffic going straight through the light. This is not only unsafe but it is illegal. Didn't get the truck number but the incident occurred at the intersection of Spring Valley rd and Summit ave in Montvale, NJ. I though UPS held its drivers to very high standards of professionalism and safety, but this is apparently not the case.

What was supposed to be an overnight air express has turned in to now a missing package, it is the third day now and still no word. The 800 number I usually call, those people, I spoke to a number of them during the first day asking where my package was and first I was told it was at my location and it wasn't, then the next person said it is still in the state I purchased it in and that it will be to my location by 6pm that day, it wasn't, then a few more just did not know anything, told me if/ maybe it will show up the next day. So at that point I did not have a good feeling about it. Let me explain that these items are not items that can be replaced, company cannot just send a new one. But I do have to say Brian and Mel at my local Farmingville location are outstanding employees and were and are very helpful and showed compassion to my situation, they are awesome! But the situation is very upsetting and I just can't believe they lost my package. It was picked up and then what?

I ordered a blanket from amazon 2 days ago I've been tracking the package since yesterday. Well today around 5:45 I saw ups come in my neighborhood and passed my street but when I went to go track the package again it said delivered and there was no package on my porch. This is the second time this driver did this. Now I have no package and have to wait for a investigation which I shouldn't have to do I needed this package today and I'm really pissed off ... I would like to have my old driver back . I need something to be done about this driver...

1. UPS delivered a package that was not mine. The name and address were nor even similar to mine and the other person lives almost a mile away. I was nice enough to deliver the pkg to that person, as I had the hardest time trying to find a way to report this to UPS.
2. I live in a small cul de sac with only 5 houses on the entire street. Today, I happened to be on my porch and heard someone flying down to the end of cul de sac, turned around and sped up the street. There was a toddler playing in front of their house and this driver was OBVIOUSLY agitated, the way he was driving. With only a few homes, the distance to read the end of street isn't far, so he had to have be stomping on the gas when he took out turn. He passed by a parked car so closely! The speed limit through here is not 50 mph and maybe it was the same careless driver who dumped the wrong package on my porch last week and nearly got another kid walking in the neighborhood. The next time I see him flying through here, I'm calling the police and or filming it to report to the news station. I can give you specifics on dates and addresses, if anyone reads these messages. I had a family member who was killed by a person driving recklessly on the job, so I don't take these things lightly and neither should you

11/16/17 4:46pmDelivery driver came to deliver my package. He rung the bell, i answered & buzzed the bell(I live in an apartment building on the top floor with an elevator) I asked if he got in & if he was on his way up.He refused to come up. Said I would come down(disabled). Made it down & he was gone. Tracking # 1Z55F73E0300636907 120 Humboldt Ave. 35 Boston, Ma. 02121

Tracking NR: 1Z YF2 [protected]
Case # [protected]
Product Kenyon B41601 Caribbean Cooktop

Package was received in a box which was obviously struck with something.
Looks like a fork lift. Upon contacting UPS in Longwood we received a case number and told we would be contacted within the week. Upon second contact we were told there was no complaint. UPS wanted to pick up the package by a driver without having it inspected. We did not agree and wanted it inspected first. We have reached out to the sender and had no response. Why should the sender care. He sold the item and has been paid. The item was damaged in shipping and it is not the senders problem because by law UPS accepted a package with no damage and delivered a damaged package. The delivery was witnessed by a neighbor and it was delivered damaged. We are now waiting for a inspector and have not been called.
Respectfully
Karlene Bowers

Tracking No. 1z5952776759152636 sent by Customer in USA and contents being mutilated garment samples. Per Govt of India Notifications, being registered exporters, we are permitted duty-free imports of such samples. Gave pre-alert thru your website to yr Customer service, alerting them for dutyfree clearance and advising them to take whatever supporting documents required from us. First response from [protected]@ups.com on 7 Nov 17, just circular giving details of UPS services; no documents asked for. Second response from
Roney Rojario, UPS Customer Support 8th Nov 17 advising package still not recd in India - once again, no documents asked for. Third response over telephone on 13 Nov stating list of documents required. All docs e-mailed 13 Nov, duly acknowledged by NETHRA N UPS-BLR 080-[protected]. WHY DID THEY WAIT FOR ONE WEEK TO GET OUR DOCUMENTS THEREBY DELAYING THE DELIVERY? I once again reminded them package must be cleared duty free. Surprisingly, MADHAN.U, UPS JET AIR EXPRESS conveyed to us that shipment has to be cleared upon payment of Duty ONLY. I once again asserted, giving reference to the Notification number of Govt. of India whereby dutyfree clearance permitted. Only THEN the package was cleared dutyfree. WHY DID YOUR AGENT GIVE WRONG INFORMATION THAT DUTYFREE NOT POSSIBLE? If we had not asserted our right and not referred to the specific Notification, your agent would have insisted in clearance upon payment of duty. GROSS MISINFORMATION given by UPS agent, amounting to virtual cheating. Why did they take more than six days to ask for the supporting documents from us? Requires thorough investigation to avoid similar problems in future.

I paid for a pick-up on my package thru online for 4 PM to 5 PM.
Our UPS driver Randy who does our area came to pick-up the package at 2:30 PM. I was not ready with the package so I told him that I requested a pick-up at 4 pm.
He left and did not come back.

I complained thru customer support UPS on phone at 5:30 PM.
They told me they would arrange a pickup tomorrow morning, but no one came. I had a chat with UPS support who told me that they will call me an hour. They did not call back.
I called UPS support 3 hours after the chat.
They said they will give me a call back in 15 min.
Did not give me a call.

I had to drop 3 packages that weighed 30lb each to nearest UPS location which is 30 min away.

Did not even get refunded for the pick-up.

Scheduled a pick up for several boxes between 3:30 and 5pm for Johnson & Wales, Harborview, 1150 Naragansett Blvd. Cranston, RI. Was there with boxes waiting since 3:15pm, by 5pm no one showed... placed several calls to UPS, was told someone by UPS canceled the order, they would call driver, someone would call back, etc.
Long story short, the last person I spoke to by the name of Brittany from the local UPS was extremely rude, loud and short with me and might as well called me a liar and said no one was there with boxes and UPS had been there twice. Very offended and shocked that Brittany would treat any customer that way. Worst customer service I ever experienced. After the call, the UPS driver finally showed 10-15 minutes later.
Not interested in using them in the future.

i shipped a brand new Fender acoustic guitar to Marty's Music store in Annville, PA on 10/24. on 10/27 a rep. fr Martys Music emailed that he received the guitar, unpacked it and saw that the top of the body was cracked. I had fortunately paid for insurance to cover 350.00 because UPS has lost my packages in the past. I called ups and got a damage claim initiated and the UPS rep told me to have the receiver repack it for shipment. Martys Music rep. REpacked the damaged guitar and UPS picked it up on the 30th, shipped it to E. Peterson, PA for inspection. My damage claim denial letter said the guitar was not packaged properly but it was the receiver and not me who repacked it for the inspection pickup.The inspector did not see how I had packed it for original shipment. When the box and contents came back to me it looked nothing like it was packed when I shipped it. Much of he packing was missing and misplaced. Can you see how UNJUST this system is that someone else's packing determined my claim being denied? and why even offer insurance ?

I'm complaining about my dept. mngr. Anthony Brown. My contract with UPS supposed to end in the end of November 2017. Yesterday, as of November 14 I was coming to work to get my things from my cube since Staffing agency informed me that my contract has ended. My mngr. never told me that my last day will be Monday, November 13. It's not fear to do like this.
Without any words telling to me he decided to interrupt my contract with UPS. Moreover, yesterday when I came to UPS building security didn't allow me even to enter building and go to my cube in order to pick up my own staff. Instead, I was waiting 30 min to get somebody from security come to me and explain me that I'm not allowed enter the UPS building.
This a shame of my mngr. Anthony Brown, to do like this. He knew I had problem with my left foot long time and couldn't walk to users perform my job. I did my work very well. I did as much as I could trying not to walk a lot since I have a lot of pain in my foot when I'm walking. This discrimination and I want report this incident to upper UPS management.
Please make note of this and take any necessary disciplinary action against Mr. Anthony Brown. IC dept. manager.

I ordered a winter jacket for my son. I paid extra for 2 day shipping because that was the fastest shipping that was provided. It took 7 fricking days to arrive! Hello, I needed it sooner and paid extra to recieve it sooner! My package has been sitting at the ups office for over 24hrs and I'm being told I cant pick it up in person? This entire situation has costed me $250! My order was $120 with the 2 day shipping charge, plus the coat. Then I had to go out and buy another coat to compensate for the week my son was without a winter jacket! Thanks a lot UPS! You suck! I will NEVER use you fools again!