UPS
Reviews and Complaints

UPS came barreling down my driveway at about 20+ miles per hour and ran over my dog. Did not even slow down or stop!
UPS has told me that their insurance company would call w/I 24-48 hours...it's been 4 days now and no call. My dog is in the hospital and the bills are mounting.
I think they are very irresponsible for not contacting us in a timely manner. If no call on Monday. I will be calling an attorney.

My bank is trying to send me a replacement atm card which was to arrive yesterday. Instead ups sent it to the wrong town. Then sent it to a town 300 miles from I am at. Now they tell me it will be delivered by 7pm which will do me no good . When i called ups they lied and told me it was my fault though the label has the correct town printed clearly.

This in reference to my undelivered Walmart package with tracking number 1ZY76Y60326350511, which was out for delivery on 07/26/2017. However, it never arrived as the driver stated on the web site "recipient unavailable". He arrived at my housing complex empty handed and stated to my granddaughter that my package would be delivered the next day. He NEVER attempted to make a delivery to me. The real problem is that this is the third (3) time this situation has occurred. He submits erroneous delivery statements to the website in order for the next driver to make the delivery. He clearly disrespects his employment with UPS with no regard to customer service and severity of the consequences imposed on the recipient. I receive packages from UPS on a regular basis so I'm fully aware of the procedures for tracking packages. Today, I am again patiently waiting for said package which is "out for delivery, 6:00 a.m.". Thanks in advance to your prompt attention to this matter!

I paid for express two day delivery service almost 40 dollars. I got my first UPS notice slip, I signed it, as the slip says, and left it taped to my door. The UPS came twice more and did not leave my package. I am signed for UPS alerts so I get a UPS alert when they came. Now I get a notice that I have to go and pick up my package as I was unavailable, even though I left a signed slip. I called UPS customer service [protected] and was told a supervisor would call me back. The supervisor called, told me to go and pick up my package, refused to acknowledge that UPS driver came to deliver and said the service is for me to pick up at a locker, which is a lie. He also refused to give me his name. The phone number that called me back was [protected].

I can send you the photographs of the email alerts

Please help me get my package or a refund from UPS

Vivian Lezama
60-15 Woodside Avenue
Woodside, NY
11377

on July 5, 2017 UPS truck hit our main gate to the estate. Driver did not report the damage, case number [protected] submitted all repair bills to 1050 bennett drive in Longwood, FL 32750, driver was aware of all the damages caused due to the fact that she got out of the truck to inspect the damages. We have been calling on regular bases with no respond.

i made sure that I was home when my package arrives as the tracking number shows it was in route. I was in my front living room from 5 to 6:50. I went outside at 6:50pm to check my package but there was no notice at my door and saw the UPS guy dropping off packages few houses down. Checked my tracking and it shows that the delivery guy tried to drop off the package when clearly he didn't. Talked to customer service and they told me their going to put a complaint and will get the delivery guy to come back. That didn't happen and now I have to wait three days to get my package. Very bad service and a lot of liars in your company as they were no notice in my door. No knock on my door. Customer service promising they will get him to drop it off again just to get rid of customers on the phone. People should not use your company as you guys let people down.

Worst delivery service I have ever had, no complaints section, no one would listen to the complaints and no explanation as to why the package had not been delivered for 3 days. First delivery suppose to arrive on 19 July never did, called customer services and he reassured me it will be here the next day as I paid £30 for next day delivery never did, received another email saying, due to bad weather I will receive it on 21 July, stayed at home all day but no parcel. Disgusted with their services.

I ordered a package, California to rural area outside of Albuquerque, NM. Was told it would be delivered on Tuesday. SOmething happened between California and Phoenix and delivery would be delayed one day. It never arrived on Wednesday. I called and talked to somebody who checked and said dispatch in Albuquerque did not give directions to our house. We have lived here for 15 years and have had all kinds of stuff delivered by UPS during that time. The person asked for directions to the house. I gave her detailed directions. She assured me the package would be here today (July 20). It did not arrive. I called at 4:30 PM and they said somebody would call me within an hour to discuss it. NOTHING HAPPENED. I called at 6:30 and they said it was scheduled for delivery tomorrow. I asked why it was not delivered today and was told they did not know. I still do not have the package and have been lied to at least three times about why or how to get it. What do I do?

I've dealt with some of the worst companies for customer service in this country - Rogers, Bell, Wind Mobile - and never encountered a company as incompetent as UPS. It would be one thing if this was the first bad experience I'd had with them, but every single time there's been something, whether it's lazy/intellectually challenged delivery people tossing packages at the end of the driveway so they can get rained on and/or stolen, being charged insane brokerage fees either at the door or months later by a collection agency, deliveries not arriving until days after they should have, unintelligible phone messages from the aforementioned lazy/intellectually challenged delivery people... the list goes on. Isn't delivery what UPS does? How can a business be so unspeakably bad at pretty much the only thing it does?

This time I ordered a package from Italy that promptly made its way overseas, and according to the tracking info was held in a warehouse very near where I live for several days. For three days no-one from UPS contacted me or the seller to request any missing information, and I expect that if I hadn't called them myself it would have languished there until it was returned to the sender. First I called the number for UPS International, where a representative told me information was needed from the seller, and to ask them to contact UPS Italy, who were then unable to tell the seller what was wrong. Then I called UPS Canada and over the phone I was told that there was no customs broker declared, at which point I told the representative that I would go to the customs office, which is around 10 minutes' drive from my home, and clear the package myself - but only the day after I made the phone call, I suppose to penalize me for denying them their completely arbitrary brokerage fee. I gave the representative my email so they could send me the required manifest and invoice to present to customs. I even called back several hours later to make sure the representative had entered my email address correctly.

So imagine my surprise this morning when I woke up to see that UPS had taken it upon themselves to act as my customs broker, without my permission, and cleared the package through customs. I once again got on the phone to UPS and asked them why they had cleared the package without permission and why my package was now in transit to a facility further away, and there was a notice about a delayed flight when the package had been not ten minutes from my home. The representative apologized for the brokerage mistake and told me she'd "adjusted" (removed) the brokerage fee, but was unable to tell me why my package was on the move again, why airplanes where involved or even whether it would come to my front door or would go to the UPS Store, as I'd requested through their "My Choice" system already last Thursday, before the package even made its way into Canada. The representative also couldn't tell me whether a delivery would be attempted today.

Three hours after hanging up with the representative, I was totally unsurprised to see that the UPS tracking website is still telling me that in addition to import duty, I still need to pay them for illegally acting as my customs broker. Furthermore, the status of the package has not been updated since I spoke to the representative, despite her assuring me "there would be an update soon." The status of my package is still marked as "in transit, " even though I know there is nowhere, absolutely nowhere in the Greater Toronto Area that takes three hours to get to. Are they sending my package back to Italy? Is it being delivered on a bike? Is it going to the moon? Who knows? Certainly not UPS!

Once again I got on the phone with UPS and asked why now four hours after I was assured that the brokerage fees had been waived I was still being asked to pay them. The representative at first claimed that I had cleared the package myself (apparently the system told her this?) - after being corrected, the rep informed me that the fee had been waived but the request was "on the way" to some other department. I was then given some complete BS about being able to override the amount I was being asked to pay online and enter my own (just the taxes due), which in the space of ten seconds I proved to be untrue. Once again the representative had no idea where the package was headed and couldn't tell me when this other department would adjust the amount I was being asked to pay online to remove the brokerage fee, and suggested I "contact Paypal about the problem, " a phrase which as used here means "I am completely incompetent and have no idea what any of this means."

Do they have several different computer systems that aren't coordinated with each other, are their employees just lazy, or have all four representatives I've spoken to so far been lying through their teeth and pretending to enter things into the system? I'm inclined to believe the latter since speaking to these people on the phone has achieved less than nothing.

I've never had a problem with packages from Italy sent via Poste italiane/Canada Post and they don't hit you with extortionate - from now on I won't buy from a seller who won't ship via those.

On 7/17 at 9:52AM, I was given tracking information for a pallet that I had been waiting on. Tracking number is [protected]. I use the UPS website to track freight and show that it should deliver by the end of the day on 7/17. Pallet does not arrive on 7/17, so I check the site on 7/18 at 7:30AM and see that the estimated delivery date is still 7/17 but the shipment is marked exception with possible delays. I call UPS and try to get an accurate delivery date, mentioning the fact that the website says exception. The lady on the phone says that it is on the truck and will deliver 7/18 before 5PM. I call again at 2:30PM and am told the same thing. It's on the truck and will deliver by 5PM. Again I mention the exception. I call again at 5PM when the pallet has still not arrived and am told that the pallet was never on the truck. The CSR called the depot and was told that they are consolidating the loads because I am on a Navy installation and that the pallet would not deliver until Thursday 7/20. This is incredibly frustrating as I have passed along false information to my customer all day. I run a very busy store and do not have time to babysit freight carriers.

Awaiting package to be delivered. Tracked package using the tracking number provided from the eBay seller. Checked the status to see that the package was out for delivery on 7/18/17 without any time window. I work from home, but the one time I need to go out, apparently the package was "attempted to be delivered but no one was home." My adult son was home waiting for the package. NO doorbell, No knocking on the door and no note. My dogs were outside, but we have an invisible fence. I have witnessed previous drivers seeing my dogs in the yard only to slow down but then drive off. I called customer service to track my package. I relayed my situation that there HAD been someone home and was told from "Belinda" that on days that I know to receive packages that I need to put my dogs up. I certainly will if UPS will provide house cleaning services to clean up after my dogs if I am going to leave them inside all day since there was NO estimated time. All I saw was " out for delivery (12hours)".I am so glad that I know how to use the internet to track packages since there was no other form of communication. Now my package is being delivered to a UPS location for customer pick up. Thanks "Belinda" for at least telling me the local store that I wouldn't have known otherwise because there was NO NOTE and I wouldn't have been notified that my package was at the "mystery UPS location". I understand that customer service reps have to have a thick skin but when that representative decides to give me her "opinion" on how to conduct my personal life then she has crossed the line.

Unacceptable service! Every time I have the misfortune of ordering something from a seller that chooses to use ups, the package is usually delayed for no reason.

I took the day off because I was guaranteed by amazon that my package would be delivered by monday. The package is literally located in the same city where it is to be delivered, and there is presently no reason that it cannot be delivered today.

Based on my interactions online and over the phone, I have gathered that it's simply because it's a big parcel and no one feels like delivering it. I was told that it was on the truck and that if requested I could not pick it up today, not that I would because it would not fit in my car and I paid for a service that I expect but am not getting!

I was absolutely assured on tuesday by csr mandi on facebook that the package would be delivered by the latest today... Only to get another notice saying now it will not be here until wednesday... Now, why don't I believe that?

Not one member of your customer no service team wants to make it right! I was told that I would be contacted again today to have the problem handled... That was also a lie!

The last time I had to use ups I bought a chair delivered, but on the delivery date I was met with a "missed delivery" sticker, as supposedly at 7:30 pm that friday they attempted to deliver, yet we were home and no one knocked on the door, and as a result that package was delayed by three days due to the alleged delivery "attempt" as it was on a friday, and ups refused to deliver that package on a saturday despite lying about friday.

I honestly don't understand how they stay in business!

We received a delivery notice 6:30 pm. We call to pick up the package. The center did not close until 8:30 pm. They said it was impossible, that it had to be redelivered on Monday. We waited all day, calling several times. At 8:00 pm we demanded to talk some one, they explained there was nothing they could do. The driver made a mistake. We still could not pick up package.

They promised to hold the package at the center for pickup. I have been here for an hour. They still do not know where it is, although they have my yellow notification.

Five days to get a package that could have been left on the porch in a decent neighborhood. Horrible!

Tracking numbers 1Z 4E0 [protected]
And package tracking 1Z 4E0 [protected].
These packages show they were left on our door. They were Not, they were thrown over the fence into our back yard. Our dogs got the packages before we did. This is UNACCEPTABLE! $85.00 merchandise ended up being a chew toy. WALK UP TO THE DOOR, If they can't do that, they need to reconsider there job choice

Last Thursday, July 13, 2017, we took delivery of a small AC unit purchased on-line through Amazon. It was delivered to our front porch early afternoon. The driver drove over our lawn to deliver as witnessed by tire tracks I took pictures of. The lawn was freshly mowed just a few hours before, so I know there were no tire tracks, and lawn equipment doesn't have the same wheel base. My driveway is about 8 feet from the access to the front porch and there is a walkway to afore mentioned porch. The unit in question was not all that heavy, as witnessed by my 58 year old body that is afflicted with arthritis, fibromyalgia, shoulder and back issues and I was able to lift it by the straps and bring it in myself - so that can't be the excuse. The unit was left on it's side - even though the box is clearly marked not to do so. I remedied this asap when I brought it in. The box is also pretty torn up on one corner. Due to current on-going medical issues, my husband has not un-boxed the unit, yet, to inspect it. I am upset that one of your drivers would choose to drive over the lawn (if it had been the area with the septic, could have cost a $5-7, 000 to fix) and that the unit we ordered was treated so poorly both in shipping and handling. I would appreciate it if you would address this problem at your earliest convenience.

Sara L. Wehr
13879 Covered Bridge Road
Lowell, Mi 49331
[protected]@wehrhere.com

The driver pulled up and got out with her package which contained her insulin and proceeded walking toward her and just threw it on the ground and then left.. I really do not appreciate my mother getting treated this way ... If the driver dislikes his job this bad maybe he needs to try another career! This really needs to stop he the drivers has done the same to my brother as well!

My granddaughter and I was expecting a package that was overnight express which should have been there in the morning instead they said when we call it would be there at 3;00 and then called back and said 7;00 and then we tracked it and it said no one was there at 6;51 when he delivered which was a lie no one ever came they said when we called they could not reach the drive, so they sent us to the warehouse ups in the bronx when we first got there we told them the story and it was at 8;30 in the evening there was a young black women and she was very helpful there also was two Spanish men that were really great in helping us, the package was found and we were told the driver went home a supervisor came out and said she could not release it to us so I asked to speak to someone over her she was not trying to help us in anyway even after all we went through she then said she was in charge I said no I know someone is over you please ask them to come out here then 2 min later someone else came out a manager for the evening shift he was great all went well with him helping us, there was another person there also because this driver that was suppose to leave the package never showed up to there home also. This young man should be held accountable for not doing his job they said he was new its a different between new and lazy he knew he did not do his job why would you put when we tracked it said I was there and no one was home, that was a lie so they has nothing to do with being new, just lazy. Just because of the area we live in UPS thinks they can do just what he did, this is not good work ethics and he needs to be held accountable we paid extra for overnight express but yet that did not happen so we lost out not ups and not the driver.

On July 11 and one occasion the previous week, the driver did not deliver the packages to my residence. Rather they were left on the ground at the entrance to my property from the county road. I live in a rural area and my home is approximately 1/4 mile from the county road. We do not have a gated entrance, rather a cattle guard that permits one to drive to the residence without stopping. All other deliveries from Fed Ex, USPS and normally from UPS are delivered to our house. Apparently our usual driver is on vacation.
We are experiencing rain showers this week and I do not want my deliveries ruined or stolen.

Lonnie Tegeler
5400 Wonder Hill Road
Chappell Hill, TX 77426
[protected]

We live in Lakeside Landing 2625 s. West st. Wichita, ks 67217. Driver around noon with brown hair and glasses was going about 30 mph through neighborhood when it's posted very well that the speed limit is 10mph. Luckily all the children were inside eating lunch, however a few minutes before hand there were several children out riding bikes and scooters. my 2 know to look for vehicles however I can't speak for the other children... the speed limit is set to help keep this community safe, and him as a driver should make safe driving his first priority and delivering packages second. There are too many children in this neighborhood for anyone to hall [censor] through here and around corners

Here us a string of texts I recorded from my driver after arranging a meeting place because we had a large order of perishables on the truck.
1st text is from me.

As a customer, I really don't appreciate being told to take a happy pill. Yes I am concerned about 30lbs of expensive, perishable product. And since you don't typically get to our place until 8pm, I have every right to be. Sorry to inconvenience you, I thought I was saving you a trip.

You're welcome. Shoes were important too, huh? Soon you'll have a real driver. Have a nice f-n day

It's special customers like yourself that make retirement so much sweeter! Thanks for the reminder

From me...Wow. This isn't the normal Tony I've always considered a friend. What the hell did I Do? You were going to B and R anyway. I was just letting you know how rude you were on the phone earlier and I took it personally. We've always enjoyed you as our driver.

Well, lets see, pks delerved always have defects, dirty, late, etc. etc. I was told 2 days ago about the cheese and still I get 3 notices before I get to work & while I'm trying to make first delivery. Your panties always seem to be in a wad!

From me...I have never complained about anything being late, or defect? I know you have a long day of deliveries. Sorry if you feel this way. You should have talked to me earlier if I was upsetting you.