Viagogo
Reviews and Complaints

I purchased 2 tickets for my mom and sister to see Phil Collins for June 2017 and never recieved them i tried to contact them via phone and because my event was not 72 hours away i was told to email when i have emailed i have had it sent back as it wasn't delivered several times with different email addresses .

When i did get the right email i was told because the date was over 3 eeks since i purchased the tickets nothing Viagoio could do even though when purchasing the tickets i was advised tickets may arrive within a month of the show date .

I didnt attend the concert which cost me £259 for the tickets plus the upset of both my mom and sister as it was a christmas present for them not too mention the hurt, upset and the frustration for not being able to sort this or even speak to anyone via the phone and the company dismisses my complaint via email .

I want this issues sorted and at least my 259 refunded

Regards

Richard Evans

I purchased tickets for BST and they took an extra 350 out of my bank account for absolutely no reason and will now not refund the money and will not respond to my complaint. I am just about to report to trading standards and citizens advice. Complete rip off. The charge came up for the two tickets and i proceeded but then they took extra money out, i have asked what the extra money was for and why i wasn't asked beforehand but they are just ignoring me

Purchase tickets 6/7/17 (Order id [protected]) the entire time I was completing order I only ever sore $167.00 total (For 3 tickets) when the purchase was completed I was charged over $700.00. I immediately tried to cancel, unsuccessful, no way of contacting them. Within 10 mins I placed them for re-sale (On viagogo) and was told with a day they were sold.

I still have not received my tickets, the site notes that my tix will be received within 3 days of the event (18/ 11) however the tickets i've sold need to be available by 30/10/17) this is impossible if they do not send me the original tickets.

I've read within my sold t&c if my tickets are not available for the re sale I will be charged. What a joke this company is. Scamming [censor]!

I purchased 4 very expensive (over prices) tickets for An Evening with David Sedaris for this Sunday (3 September 2017). The charge is on my credit card bill though I still have not received and email confirmation or the tickets and it is impossible to get through to anyone on the "customer service number" as I do not have a booking reference! I feel completely ripped off and deeply regret having bought tickets off this site- I have never experienced anything like it. I have tried emailing but the system takes you around in circles. I have tried to reset password hoping that might help but the email link never appears.

Dear Mrs/Mr,

I bought the tickets for The Rolling Stones' concert in September 12th 2017 at Olympiastadion Munchen (the order number: [protected]). There is less and less time to this event, and I haven't still had the tickets. There was my mistake to provide you uncompleted delivery address. That was the reason to return the tickets to the sender.
I am begging you to resend these tickets to the following address as soon as possible:
Anna and Mariusz Lachowicz
Marianki Street 97
41-300 Dąbrowa Górnicza
It is a birthday gift. It is urgent case.
Please, help me!

You can reach me at the following e-mial address: [protected]@gmail.com.

Marita Szustak

I have an order number [protected]
2 x midnight oil tickets on the 21st of October, Pokolbin, Sydney.
Due to the State Government warnings I have tried to contact Viagogo to find out about the booking, I have paid for them and been allocated seats but I am unsure now. The order was placed on the 22nd of July, I have a concern as to the reliable nature of the company considering the government warnings

On 27th August, 2017 I ordered 4 adult tickets to this football game and received 4 e-tickets for 4 Junior seats in the name of Olga Gubanova for the amount of $15033 RUB. I need you not to charge the Credit Card that I gave you and cancel the purchase please.

In the name of chad Parker
Email address [protected]@brayecragg.com.au

The e-tickets have Ticketmaster on the top of them and the seats are in the Western Grandstand Lower Bay 59 Row B Seats 18-21

I booked steps tickets for an event in Glasgow in December this year the payment of £250 got took out of my account and I have had no contact since I have changed my details contact telephone number is [protected] and my email address is [protected]@hotmail.com or [protected]@icloud.com please conta t me as soon as possible as it is a birthday surprise for my mum's 60th and cost a lot of money thank you.

I was charged much more in hidden fees for 2 tickets
I never received my tickets
I can not contact anyone from Viagogo, the contact phone number is unavailable and if you try to make a complaint online you are just taken to different tabs which take you back to the start.
I tried to resell by tickets back to Viagogo, but after doing so was told I would only receive money (which was over $200's less than I was charged - again hidden fee's) once tickets had been resold - I am suupossed to repost the tickets online which I do not have.

I have had trouble recieving information on tickets I accidentally purchased with the wrong email, as I was on holiday in Spain at the time and was rushing as I had a very poor internet connection, these tickets cost me £150. After multiple attempts to contact viagogo, emailing them at least 3 times they have not helped at all, they have not even replied to my emails, and now I have wasted that money.

I bought a 2 day ticket for this event in Kildare in Ireland
I traveled from my home in Italy to go to this event
When I arrived at the event I was told by ticket master that the ticket was no good

I have made several attempts to contact Viagogo without success by phone and email

Viagogo have many web addresses

.com .ie .co.uk

Terrible service

Paul Tyrrell

I purchased broncos vs eels tickets on 23.8.17 total came to $140.65 for two tickets I paid for these via master card. As we got to the gate of the game the tickets had been canceled from the previous owner Benjamin Arnold this now put me in a state where I was very upset as I paid for two tickets and we couldn't get in, I would like a refund of my money or I'll be proceeding to take this to court as being spammed please contact me on [protected]
Tameika jane

I sent ticket to viagogo via the proper courier service but they have marked as undeliverable on my listing and there seems no way to find out when or if my ticket will be listed at all over next couple of days and where on earth it actually is as I sent it via their courier. I cannot find a way to contact them about this on their website and in reality they can just get my ticket, say it is lost and give to anyone for all I know
This is first time I have used them and will never use them again after this experience unless they sort it out which is unlikely

My friends and I purchased tickets for the Tatoo. What we thought to be the official site of the Tatoo was actually Viagogo. They sold us tickets that cost 47 pounds for 125 USD! I had been to Tatoo and had a wonderful seat for 1/2 that price so when I saw the price of the tickets I thought. We would for sure be in the highly regarded red seats below the announcer. We had to pick up our tickets at the Apex Hotel 1hour prior to the event which was also odd. I failed to look over the tickets and just got in the queue with the hundreds of others for the event. When we had to to go row X I knew something was wrong. According to Tatoo we were lucky to even get in the event. We are going after these Sons of b's because of the unethical and hopefully illegal business they are operating

I purchased 9 tickets from Viagogo and was unaware that the tickets were at a extremely inflated price. I was unaware that companies could do this. There was also extra fees included which I was not aware of. I contacted the company by email within 15 minutes. I was unable to contact by phone as the only numbers I could find would not connect. I received 1 email back stating that I could not get a refund. I found their website put a lot of pressure on me(stating hardly any tickets left and I only had 8 minutes to purchase etc).
I have contacted my bank but have been unable to stop the transaction. I received 1 ticket to download(had to buy the tickets in 2 transactions) and when I looked at it, it is not even my name on it as the purchaser. I have emailed company again but received no other correspondence.

Ordered 2 tickets to attend a music gig. Tickets received were not valid. Tickets initially issued by Ticketek - called Ticketek to ensure the tickets were valid. Tickets were invalid and not usable.

We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets.

I'm now approaching my credit card provider and advising that the products purchased were not valid, not as described and not suitable for sale.

Does anything happen about these complaints!

My daughter (15) bought 4 tickets for Vfest Hylands Park for £615 which they had saved for. When they arrived they were actually 4 CAR PARK TICKETS for £615. I Spoke to Viagogo and they said they couldn't help.

THEY MIGHT AS WELL BE SELLING DRUGS DISGUISED AS SWEETS! Disgusting.
When will something be done?

I am a pensioner so myself and my wife have not purchased any tickets for "Gigs" for many many years. We decided to book Elkie Brooks tickets at G Live for Guildford on 22nd September 2017. Having gone onto the Viagogo site the inference was that they are the recognised promoter and they say there are only 4 seats left and you are in a queue and there are others waiting if you do not purchase them now. The tickets arrived stating the customer was a MR Reginald Nutbrown for the price of "27.50 + 2.50 booking fee". We paid £92 for each ticket. We spoke with G Live who were very sympathetic and said they would not provide any tickets to Viagogo and doubted if Mr Nutbrown actually exists. They said they had plenty of tickets left, we had not purchased 2 of the last tickets. Viagogo block any complaints by placing a password to their site. I down loaded the following:
" 1.3 viagogo Guarantee. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale.

Tell them they are breaching their T&Cs, and you require their agreement in writing that they will refund you the total cost, upon which you will return the tickets"

I consider this a fraud but I doubt that with a company in Switzerland there is little to be done but I do want to do as much as I can to promote this company as a company NOT to be trusted

To whom this may concern

Order Number [protected] .

I have not receive payment for this order .

The tickets we delivered via Royal Mail Special Delivery on Tuesday 22nd June 2017 and signed for at 9:10am that morning.
Proof of delivery can be obtained by entering the tracking number SC796158452GB on the link below :
https://www.royalmail.com/track-your-item

I Spoke to a man called himself " Dell " in your customer services department on Wednesday 21st June at 2:50pm about this order on the phone number +[protected].

I explained to him i could not enter the Royal Mail Tracking number : SC796158452GB as requested.

He explained that was because UPS collection was originally selected ( it was not possible to use this service the day UPS were due to collect. A family member had been taken to hospital in a critical condition so there was no one at the collection address) and it was not possible for me to deselect this option though my account.

"Dell" told me he could do that manually and he would enter the Royal Mail Special delivery tracking number .
He then proceeded to enter the Royal Mail Special delivery tracking number manually.
He verbally confirm that he had entered the tacking number, the we both checked that the tracking number he entered was correct and everything was now in order.

However, I received no conformation that the sale has gone though.
Any record of the transaction that was these during the transaction is no longer visible in my account and most importantly i received no payment.

Please can you look into this matter as soon as possible and process my payment.

kind regards

Al Maddocks
[protected]@yahoo.co.uk

Mobile O773 241 9910

I purchased a ticket from you for v fest this weekend, it was a Saturday and Sunday ticket with no camping at Chelmsford.
I was due to attend with my best friend who was brought a ticket as a present, unfortunately my friend who was 34 passed away suddenly.
As you can imagine I do not want to attend the event without her.
Your company has said I cannot get a refund even though it is exceptional circumstances,
Surely there must be plans in place for this type of thing happening, myself, friends and her parents are disgusted by your treatment of us! I wanted to refund the ticket so that I could donate the money to her family's chosen charity.
As a multi million pound company that trades all over the world I would have expected ALOT more!
I am looking into taking this further as it's unfair treatment due to tragic circumstances.