Vodafone
Reviews and Complaints

Sir, I am NARAYAN DAS .My Mobile no.is [protected]. Due to giving wrong information from your customer consecutive Mr.SARAT DAS I was suffer from sometimes.He said the the company offers me a 3G connection of 2GB in Rs.196.After accepting this offer the company cut the recharge money from my mobile balance.but i didn't get the offer properly & correctly.The company gave me a 2G connection replace of 3G connection.If you are not believe in my speech, then please check out the voice recording which has recorded in 14.07.2014 at 11:48 a.m.For further details contact me at this number-[protected]

Complaint against: Vodafone Qatar
Complainer details:

Summary:
My mobile line is not working for 2 days right now and they ask me to wait 3 days more.
Why I am so upset:
Vodafone showed the following in dealing with the issue as:
1. They showed internal miscommunication: as the call center told me that my line is okay and I may have a problem with the phone itself. She told me to switch the phone on and off and use another phone to test the issue. Even after I received the message from the technical support regarding the limit the call- center, the call center still talk about error in the phone.
2. They showed miscommunication with clients (me): they didn’t inform me that I exceed my limit and I have to pay.
3. They have system errors: my bill was 245 QR and my limit is 500 QRs and they are talking about the limit.
4. They are careless: they talk about the line disconnect for 3 days as a normal procedure which I have to accept with no objections.
5. False promises as a supervisor promised to call me but he didn’t.
 

Details:
Date and time Procedures Results
31 March 2014
10:30 AM Call 111
waiting on line for 15 minutes
answered by a staff member named “ shymaa”
I explain the error as my phone can’t make calls
She asked me to:
Change the network from automatic to manual
Switch from 2G to 3G
She told me she can’t do anything more unless I tried the SIM in another phone she promised to call me back after 5 minutes NO results

31 March 2014
10:40 AM Shymaa called me back
I told her that I discovered that I can make international calls, using internet, receiving calls but I can’t make local calls
She told me that she will make a complaint and they will refer to me with 24 hours NO results

31 March 2014
3:40 PM A message have been received that the my complain “ can’t make call” has been resolved
The SMS ask me to cover my limit NO results

31 March 2014
5:40 PM I visited Lulu hyper outlet to pay my bill it was only 2410 QR, my limit is 500. Bill Paid
31 March 2014
6:00 PM I called 111
Staff named “ Ahmed” answered I told him I need to switch my phone from Postpaid to prepaid
He explain it will take 2 hours (maximum) while I can’t use my phone Line is not working
31 March 2014
10:40 PM I called 111 as my phone is still not working
Staff member called Hanan answered me she told me that there was an error and I have to wait 2 days Line is not working
31 March 2014
5:40 PM I asked Hanan to transfer me to a supervisor
Waiting for 6 minutes then Sherif answered
He told me that he can’t anything rather than wait and I have to wait 3 days
He promised to call me next day in the morning
I offered him another number to contact me
1 April 2014
6:30 PM No one called me back

Ahmed Farouk Ismail

VODAFONE has generated the fake internet usage charges of RS 1200 ( 600 MB ) approx in my bill dated 6th March 2014.

My mobile number is [protected] having RS 100 - RENTAL 3G Plan ( with 300 MB of free usage).

Vodafone has put fake internet usage of around 600 MB in the bill as a new strategy to increase its profit through illegal means.

I have not consumed this usage. When I requested to PORT OUT, then I got a call from Vodafone agreeing to provide a waiver of Rs 600 ( 50 % of the excess usage).

They have blocked my number so I cannot make calls to vodafone Gurgaon Customer care number [protected].

They are not answering my mails when i ask for the latest update ( only replying with automated responses that the bill is correct and we cannot revert the charges).

I want a strict action to avoid cheating and fraud to customers by Vodafone.

thanks
Bharti
[protected]

Just received my bill after having a week in Andorra and I was shocked to see the total amount 430€!
I was expecting my bill to be a little higher than normal but nowhere near as high as this. How come I never receive any information on my arrival in Andorra to say I would be blatantly ripped off to make calls and receive calls?...if Vodafone had of sent me this information then there is no way I would of let this bill get out of hand like this.
I can not afford to pay this amount and now they have cut me off.
Vodafone called me yesterday just before cutting me off and i told them my situation...i was advised to send a lettle of complaint so here it is.
i have been with Vodafone for a number of years now and have never had any problems until now... hope this can be resolved .

thanks
Matthew Tuttle
matthew.[protected]@yahoo.com

My self Rolland Varghese. I have been using Vodafone 3G internet via a microsim for my iPad.
My Vodafone number is [protected].

I started a connection of 5GB data plan somewhere around Aug 2012. My talk plan was MBB_VOL_850_30d_5GB_3G. For this plan I could use 5GB and if I would cross 5GB I still get the same speed but had to pay for the usage above 5GB.

During Feb 2013 I changed the plan. The talk plan was MBB_C_V_850_30d_5GB_FU_3G.
With this plan if I crossed 5GB I would not be charged extra instead the surfing speed decreases.

I recently shifted to Pune and during the first week of Jan 2014 I visited the Shivranjani Vodafone Store (Ahmedabad, Gujarat) to close my account. I was told I will get the bill after the completion of the cycle, and the connection will be closed within 2 days. What I was not told was that my plan will be reverted to the old plan. Since there were two days left I continued surfing without knowing that my plan has been reverted.

The bill I received is for approx 6000, where as I had expected the normal 950Rs bill. People can imagine the shock I received when I saw that bill. If I would have been told that my plan will be reverted I would have asked what my current usage is?. Or else I would have cancelled my account in another month when I would be in Ahmedabad before the billing cycle ended, If I knew at that moment that my plan was reverted and I had exceeded the usage I would have gone for an additional pack.

Why does not Vodafone provide full information so that a consumer can make an informed choice where both service provider and consumer can benefit. This is the same issue I had with TATA Docomo too a few years ago, but I never imagined that Vodafone would also stoop to the low levels of TATA Docomo.

I have written to the Gujarat Nodal Officer and lets see if I get wierd and unsatisfactory answers from the person in concern.

For all vodafone users ... if you have a postpaid account, never close it. Convert it to prepaid and then let it deactivate on its own.

I am Kamal Gurnani - located in New Delhi. I have been using THIS mobile connection [protected], for over 3 years from VODAFONE Mobile Services Ltd.
On January 9, I reced a SMS, asking me to 'Re-SUBMIT my documents for uninterrupted service'.. This being a working day, I could submit the documents ( PAN card, Voters Card, Photograph, Aadhar card & their CIF form) on Sunday, Jan 12. By this time my OUTGOING facility was SUSPENDED. Two hours after submitting the Documents my IN-COMIMG & OUT-GOING, BOTH WERE BLOCKED.
It has been MORE THAN 13 DAYS and my mobile remains blocked. Can anyone define HARASSMENT better than this ?
I have visited VIDAFONE Store at Hari Nagar - Spoken to Ms. SONAL SINGH who says.."...I HAVE SENT YOUR DOCUMENTS TO VODAFONE - THEY HAVE TO Re-ACTIVATE YOUR PHONE - I CAN NOT DO IT FROM HERE...". Ref .Id. given to me by her is [protected] dated 12 Jan.
I have visited VODAFONE STORE at Rajouri Garden & explained this situation to NEHA on Jan 18, the Ref. Id. given to me by Neha is [protected] on Jan 18 ...saying." .. your phone would be reactivated TODAY ITSELF..."
I would like to inform all readers / members - PLEASE DO NOT EVER TAKE VODAFONE CONNECTION.
I have balance of MORE THAN Rs. 900 in this connection - Can some one advise me how to transfer this to any other service provider ?
All said & Done PLEASE DO NOT USE VODAFONE SERVICES
God Bless INDIA

After receiving bills of 1000 per month with Telefonica, Vodafone assured me, after analysing our mobile bills that they would reduce our monthly expenditure by half and they would pay the disconnection fee to Telefonica. So, we signed up. Our monthly bills didn't reduce but increased by 500 per month to 1500 per month. We complained, complained and complained but were ignored. No one came into the office to show us how to use the new desk phones that they had installed and they didn't bother to set up our international rates as per our contract. When they finally did, the rates they had quoted were incorrect and they were charging considerably more. Now Vodafone have black listed us and will not take our dispute unless we phone them from a Vodafone phone! Which of course we cannot do as we have now been with Orange for 18 months. Still I get nowhere with Vodafone and our outstanding bill for terminating the contract after 6 months of 1500 per month phone bills! Frustrated to say the least. If anyone has any contact information or knows of a way forward please let us know.

recently vodafone egypt is facing a lot of bad performance in dealing with customer complains
I'm using my vodafone line for more than 10 years now, but in the last year; you are facing alot of problems
bad performance, wrong feedback, open tickets with wrong info., delay feedback, ignore customer requests.
and believe it or not, sometimes ur CC agent refuse to open a ticket for the customer complain.
recently; after 10 years with vodafone to be my preferred mobile operator; i'm planning to change it to another operator

My complaint is against the agent of vodafone who did not gave me complete information.I called vodafone cust care spoke to the agent to stop ECS from my bank HDFC.The vodafone stopped my Ecs from their end but they did not instruct the bank to stop my ECS that why bank charge me Rs 393.26 on 8th oct..I called the bank they said they did not receive any instruction to stop this ecs which is very disgusting.I want vodafone to give instruction to my bank to stop my Ecs from bank.

- Vodafone relationship manager :- It is a non sense completely, there is nothing like a relationship manager, its just about
fooling the customer... as on multiple occasions me & my various colleagues have
experienced it. Sometimes when you call back those numbers for help, they are non
existent...even if you are lucky & you go through, noone will pick up your call...even then if
you are further lucky & someone picks up it won't be before 20-30 Min waiting (which is
much greater than the time taken by there actual call center. And after 30 min when you
convey your problem to them, they wont have any access to anything, they will just make
false promises of Calling back which never happens. (So beware of This Network - My
relationship manager name - Neha)

Cellular Network & connectivity :- It is the most imbecile network once could experience, You go office to home, they will no
where follow you ( So there claim of wherever you go our network follows is a total lie). I can't e
even receive calls in mid of city (Kormanagala) & can't even connect to Internet & there 3 G, i
m paying 1200 INR/ Month for internet only but for no use...because i m not able to call only
so how will i connect to internet. Although i have put multiple service request but no
professional assistance given except some call center executives (who are basically nothing
but intermediate pass guys) who can't solve your issues as they are only trained to talk
(which even they don't do properly).

Complains & Call center :- Most unprofessional People you would ever find behind customer desks are under this
network (Vodafone), they can't talk in common language (Hindi, English) they will make false
promises, Never complete the service request, No proper customer feedback mechanism,
No transparency to customers.

Defaulted Bills & Double Payments :- I have experienced it recently, I have opted for AutoDebit facility from account for paying the
bill, so that i avoid the different clowns sitting here & there behind customers desks. I have
paid the bill on 4th Sept'[protected] INR) which was again charged from my account on 13
Sept'13, When i called back they don't have a clue about it, i have given the payment ID's to
them but there are no solutions given, although i won't leave them, even if i have to go to
Court. In fact in past i have seen it with my colleagues who have been paying forged bills for
years & one day they scrutinized it & shared with vodafone people & than they apologised for
it.

- 3.5 years using Vodafone network unfortunately due to corporate policies otherwise would have changed it years back

Please my Humble request do not take Vodafone as your network if you really working hard to earn your money, if you really want your life hassle free, if you are looking forward to be in connect to your near dear ones by calls / Internet. The customer desk in Vodafone will only fool you!

Hi Vodafone team,

Vodafone India is doing a great job, not only in providing better plans but also at par customer service.

After using Vodafone for more than 3 years, I raised a request to switch my Vodafone prepaid number to Postpaid number.
But I guess that was biggest mistake of my life. My service has been *barred since 2nd of August 2013.*

I got my number activated on 27th July 2013. It worked for a week as a postpaid and from then services on the number are barred.

The verification guy came to my home but he found the house locked. He marked the negative verification.
I got a message from Vodafone that you verification has been marked negative. I called the customer care to raise my verification request again.
My request was duly noted by Vodafone but unfortunately from that day verification procedure was not properly conducted again.
I am kept waiting by Vodafone customer care guys in long queue and every time I receive a new case number after long discussions. Even after
talking to senior executives from customer care team I am not been given a proper solution. Every time they say that my verification request has been
submitted again and it will be processed in next 72 hours.

I approached Vodafone Facebook page expecting some real help from them. But same thing happened, request raised and again marked
negative without verification team coming to my office or to my house.

I wrote many mails to corporatecare.[protected]@vodafone.com but I think they do not understand the intensity of the problem I am facing. I got mails in reply that I need to visit Vodafone store.

After waiting for so many days I went to the Vodafone store located in Indirapuram (Ghaziabad) on 18th Aug 2013 but at first they were not ready to help me.
After having a long heated argument they agreed to raise a request for re-verification.
On 19th August, I got to know that my verification is again marked negative. But this time no verification team came to my office or to my house.

I can understand that there can be delay in the process, but I am unable to understand that how can Vodafone halt the service of their existing
customer for around 20 days.

With due respect I just want Vodafone to resume services on my number as soon as possible.

I sincerely request you to please resolve the issue at the earliest. Either start postpaid services on my number or convert it to prepaid at the earliest.

I am not able to use my net banking services as the OTP for transactions come on mobile.

Name: Ankur Gupta
Alternate Number: [protected]
House Address: Flat 303, Urvashi-2, Amrapali Royal, Indirapuram, Ghaziabad, Uttar Pradesh

Thanks,
Ankur Gupta

I am one of Vodafone Postpaid customer from last 1 year using Mobile No. [protected]. For internet Rs 98/- per month plan was activated on my connection, but last month on 25/06/2013 I switched to Rs 50/- per month plan in which 300 MB data is provided because my usage for internet is not that much, I have not used more than 250 MB data in lats complete billing cycle. But Vodafone has charged me 258 MB of DATA and Internet charges Rs 515.50/- added to my bill for Internet usage which I have not used over the limit of 300MB. I will pay my Voice Call charges only and will not pay for the Internet Charges. If these Internet Charges not waved off, I will PORT my mobile to any other service provider and will go to consumer forum also. Therefore it si my request to you please sort out this matter.
Thanks & Regards
Kapil Tyagi

Dear sir,
My mobile no.is [protected] (Surat, Gujarat). I recharged vodafone Rs.43/-for roming rate reduce, but in Bangalore regular charges cut in my belance.
So, please you mail to Vodafone company credit my account by 43/- Rs.
This company failed to reduce charge in roaming.

Thank you,
Vikram jain

I have a blackberry using BIS on prepaid. Last night I uploaded a video (249MB) to YouTube and this morning my prepaid balance was zero. I phoned support and was told that eventhough you don't have a dataplan, when using youtube, you don't use BIS, but your prepaid balance at R2/MB. Ludicrous since no-one told me this and I was led to believe, if you don't have a dataplan, you can't use the internet unless it goes via BIS. As a result I'm R400+ out of pocket. And the video was larger than my prepaid balance, so not only have I lost the money, but the video did not upload. Why would I spend R400 on a stupid clip? Can't get the moneyback either because the transaction "went through". Can't believe that companies take advantage like that of consumers.

Hi,
It is a big name of Vodafone, I have already raised a lot of complaints regarding of that but no one can Understand my problems.

Very poor customer satisfaction !
Nobody hears or even want to hear the fact that my mobile internet usage never exceeded 500 MB however VODAFONE insist that I exceeded with 239MB on Jan and 380MB on Feb ... Nonsense!

I always had this headset Android and I always had my mobile conter App working fine and never had such amount of usage per month.

I think i will changer the provider soon to MOBINIL or ETISALAT

I made transaction# MHCC2921022200 of Rs. 249 for 3G 1GB data on 15th Feb for my mobile [protected]. The transaction was successful. but data plan has not been activated and no data has been added. When I check the account using *111*2*5# no active data plan or data usage is shown.

I want my money back since my Rs.249 has been wasted. I've repeatedly experienced poor online recharge service from you and completely dissatisfied with you service. Revert back my Rs. 249 ASAP.

Rahul Nalavade
M: [protected]
Email: rahul.[protected]@gmail.com

on the 2nd of Feb. 2013 i bought the (monthly internet bundle of 2GB) from my network service provider (Vodafone Egypt)
the amount of 90 Egyptian pounds was deducted from my balance immediately & the service stopped working after 2 days & now it is not running at all, , i have zero internet or mobile data access from my mobile.
i tried calling the Vodafone services center more than once and they were of no assistance.. they redirected me to the number 888 which i called more than 10 times & the line was picked up and hung up on my face.
this type of conduct is far from professional & i need your feedback on the situation as soon as possible.. thnx

Hi my name is manoj, I ported from airtel to vodafone. I took the new vodafone sim, and the shopkeeper said it will take one week to activate..., but unfortunately I lost that new vodafone sim with in this one week, mean while my airtel number was blocked after one week, and I lost that new vodafone sim..! Now I don't have a choice!
At that time went to vodafone store to take the new sim via sim exchange by the sim lost policy..! I ask them "if it is possible then only do it! Otherwise don't do it!" they said it is possible! Then I took the new sim on that day..! After taking that sim it was not activated! For that I walked to their store which is located in bellandur (Bangalore) but they are throwing their mistake on my mobile saying that "your mobile is not working"! Finally they said after 5 days that "the sim is not in market status, take the new sim again from our store" I don't know what it means? Finally I understood that vodafone is such a bad n/w..!, really they showed hell on that 5 days! And also they are giving the sims which are not in market status i. E defected sims to customers!
Please don't choose the vodafone network friends!

dear all concerned.
on 9th of november 2012 i purchased vodafone connection ([protected]) with vodafone 3g data card white (imei-[protected]) from go mobile store ( invoice no-[protected]), adreess:A120, main vikas marg shakarpur delhi110092 after due assurance from the guys/sales represntative that it ll be activated next day.but couldnt be activated due to unknown reasons as per the store & the further told for next day again & same result as last one again i approached to them & vodafone store at nirman vihar knowingbthe go mobile have not yet submitted the documents.
both vodafone & go mobile have made it business to to sell their lies.the in convenince what i m facing for this type of service from vodafone & go mobile where should we knock either vodafone door /consumer court.
hoping it to be resolved & taking faster action.

thanks alot
IBAD AHMED