Vodafone
Reviews and Complaints

Vodafone new postpaid cell phone connection applied for and charges deposited at Vodafone Essar Digilink Limited,8 Shahnajaf Riad,Lucknow-226001,UP,India on November 26 vide receipt No.2386.

The new connection number [protected] advised by the company people in writing on the receipt communicated to friends in India and abroad incurring an expense on Rs.511/-

On Dec 2,2007 a new connection number was allotted([protected]).Thus my expenditure in communicating the earlier advised number was put to waste.

Till now ie 7am IST on Dec 4,2007 the connection is not activated.In anticipation of the number to be acivated by Dec 1,2007 as assured by the Vodafone staff,I surrendered my 5 year old Reliance Cell connection and still remain without cell phone due to inefficient and insensitive service of much hyped and widely publicised Vodafone services.

Let my wasteful expenditure of Rs.511/- and deposited amount of Rs.599/- be refunded so that I may now have option to move to more efficient cell phone operators in the market.

-Anil Kumar Misra
Chetnalok,
2/122 Vikasnagar,
Kursi Road,
Lucknow-226022
U.P.
India
Landline phone +[protected]

I had called a friend, who had a caller tune. After disconnecting the line I received a msg from 56789 informing me that my caller tune has been activated. I immediately called the customer care of Vodafone, saying I don't want the caller tune and I've not requested for it. The customer care executive bluntly replied that I copied the caller tune by pressing a * button on my mobile (which I've not done), anyway first with the benefit of doubt I kept quite. And a balance of Rs. 45.00 was deducted from my account.

I called the same friends number after a week, but this time I've taken at most care not to press any buttons. As soon as I disconnected the line, the same msg from 56789. That my request for caller tune has been accepted and will be activated, again I have called customer care and complained but the same answer.

This shows that Vodafone is cheating people and taking away their prepaid balance on some pretext or the other. The customer care executive are not well trained, they do not use International morse codes like alpha, brovo, charlie for the alphabet. The customer care of Vodafone or Hutch is no customer care only it is customer looting and very rude customer care executives.

VODAFONE through global direct sent some people at my residence for converting prepaid to postpaid.Since the tariff plan they offered was good so i changed it,but i did not get the plan that they had promised.I was promised 100 sms free every month which i never got.Why is vodafone cheating people?Is this their way of selling services by doing a cheap lying buiseness.The name of the executive is Shweta no.[protected].(global direct),mumbai .Please take some action

am Om prakash Ahuja one of the customer of "Vodafone" having a mobile number-[protected] and [protected] is continously suffering from the worse services just because of Useless "Customer care and Nodal serices". only from last 8 or 10 months just a short tenure.
My purpose of writing is only to tell other people of vodafone how much Useless company managment you are having in delhi, no one is sincere here in working.
I am trying to contact Appeal auth of delhi from last 8 months but wont be able to contact,every time for the prblm resolution i have to wait here just bcoz of useless customer care and worse nodal team.
I have made a latest visit on Dwarka Vodafone store delhi to submit appeal but they people rejected and refused to accept my appeal and for a complaint resolution they people took 6hrs and at last after 6hrs they people are unable and wasted my time.
This is not a question of one time every time for a prblm,i feel helpless bcoz Yours Delhi services,like customer care and nodal and even appeal foounds to be...worse.
Again-2 how many time i wrote to you poeple. if one one who is having or feeling guilty paass this msg to all india operation head ,or to concern person. I do have a wish to use the services but not bee able just becoz of process.
I have marked email to Nodal,Appeal and also to care but no revert from Appeal.
Or other wise to tell me how should i contact to concern person. i already losted my lots of time and even money.
MY remain or unsolved prblm are :
my prblm are as follows:
1) I am not aware of the charges of sending Email, Reciveing attachments,doing Fax and about making distribution list,abt notification alerts
abt the significance of Buisness hours,wt effect i found when i change my buissness hours and days,how can i revert email through voice ivr, how can i send voice mail and in which manner Mobile Terminator will recieve
2) Currently i am facing a prblm that i am not recieving notification alerts, also there is some technical prblm whn i dialed 131 and move for changing buisness hours through cell
3)My major and main prblm is Your Customer care, i have given you a lots of feedback in regard of customer care services,specially in respect of your some responsible person like Amita, Premlata parihar,sanjoy Team,Rm. vishal gautam, Parul Bakshi,Sonika gaussain and suresh bhati but wt i found no change same things and useless serivce are on way,
For i a valid concern i have to make a N number of call in customer care serivce and wt u people do with the call
1) Your front executive dont know abt the concern, they people dont have a complete knowlege regading product service as in regard of lack of knowlodge they people start arguing with me and waste my time
2) Most of the time they people dropped my call and even forget to pur intraction in account as a result i have to reveal the whole story to some one else
3) When call is transfer to some senior person like Anu shree,Gargi,Sanjay khan,Saurav mittal,Niti,Shubham and lots of person are present there, instead of answering me in reagad of my query they people alway revert :Sir give us next 24 hrs i will give u a call back and after 24 hrs there is no such person is available so again wastage of time and energy,and as a result i have to made a lots of call
4) Your concern team is dont have a such a good knowlege and even your All the vodafone store which i have visited in Past found to be uselees and dumb in regard of knowledge,The people dont have infro regardng the serivces and even your concer team persone bhawna made a call in past and without being loooking inot the matter wt prblm customer is facing and wasted my time and told to me for your concern i need a time i will give you a call by the next afternoon, i dont know whn afternoon of vodafone is going to be over

5) Right now tell me wt should i do in the hour of emergency,customer care is not available to me and nodal and appeal authority are also seem to be useless, wt i observe the company process is just doing a wastage of time and money.
I am not aware of the services which is running on my number [protected], and even in past i made a visit on the Hutch shope situated at sout ex. there i have a words with Mr Augustin and he told me that in the month of october or after six month you will get M2M pack free for the next six month,but there is no such records as per your customer and even the request is fwd to concern team.
You people are providing lots of frustration to customer and no one is looking in to the matter and every time you people barred my customer and whn ever i asked your company for appology no person come out and do appology.
Wt exp i am having in front of me that vodafone and hutch the multinational companies are working in india for only profit and even the indian employe are also doing the same,just becz either they dont have self respect in front of the company or wants to be shameless and to help company for exploitation.
YOur frustrated customer
Om prakash ahuja
m-[protected]

This is a clear and detailed narration of the entire episode of my harrassment by vodafone / hutch. if anyone can really help me with an advise as to how we need to proceed on this and counter such ridiculous customer attention issues by a service provider. that would help the entire user community a lot.

Instead of making this as a formal complaint, i have just copied the entire series of mails exchanged over the last one week, looking and in fact begging for service from vodafone, to address a genuine complaint of mine, wherein i was being harassed for no fault of mine. even today, ultimately just to ensure that i am not on the roads, i have still made the payment today by credit card for the second time, even without receiving any clear explanation for the non-acceptance of my first payment.

Here you go...

Dear ms. saranya

Yet another proof of vodafone / hutch prioritised attention and customer care. the entire string of my correspondence is traced below, which has been going on since 9th nov 2007, which is now almost a full week's story. but for the autogenerated acknowledgements, i have not received any reply from your side.

You are the nodal officer and ever since my first mail on this subject, i have also intentionally been marking a copy to your appellate authority. now both of you have really failed in your customer feedback / service commitments. now do i really have any other point of contact within vodafone / hutch, to whom i can really address my problem and look for explanation or resolution or atleast a feedback?

The latest turnaround in the entire episode now is : because of your lack of response and vodafone / hutch's demonstrated past track record of taking unilateral decision on deactivating services, i have been forced to behave as a coward customer and i have gone ahead and made the payment again today through credit card, for which i have received a transaction number and also a thanks message acknowledgement confirming the payment.

But when will your service really begin to focus on understanding and addressing your customer and their needs? i really feel you guys do not deserve a place in the service industry.

Thanks and very high regards
Ganesh

From: acknowledgements [mailto:[protected]@vodafone.com]
Sent: monday, november 12, 2007 11:48 am
To: [protected]@eprocorp.com
Subject: auto-acknowledgement: will my problem be resolved? or pending resolution, will my account get deactivated, as has been unilaterally done in the past? mobile no. [protected]

Dear customer,

Thank you for writing to us.
This is an automated response to your e-mail. we will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or sms to 111(toll-free).
Open up a world of convenience on your desktop! register on my vodafone i.e. www.vodafone.in to know more click here
You can also activate/deactivate service via sms. send the command as a sms to 111(toll free) and the service would be activated/deactivated. to view the list of commands click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. we'll do our best to assist you.

Warm regards,

Srinath nalluri
Appellate authority
Contact numbers*
Vodafone care : 111 or +91-[protected]
(toll free from vodafone mobile phones within the home network)
Appellate number : +91-[protected]
Fax number : +91-[protected]
E-mail : srinathnalluri.[protected]@vodafone.com
Website : www.vodafone.in
My vodafone
Now you can manage your account all by yourself. by logging on to my vodafone you can
View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new sim card and block your old one
Top
Sms service commands list
To activate/deactivate the following services via sms, you can send the corresponding code as an sms to the mentioned number and the service will be activated/ deactivated.
Sr. no name of service activation code deactivation code sms to timeframe for activation/deactivation
1 national roaming act nr can nr 111 2 hrs
2 vodafone roaming act vr can vr 111 24 hrs
3 basic international roaming act bir can bir 111 48 hrs
4 std act std can std 111 2 hrs
5 isd act isd can isd 111 2 hrs
6 caller line identification presentation act clip can clip 111 48 hrs
7 itemized billing act ib can ib 111 48 hrs
8 voicemail act vms can vms 111 48 hrs
9 call conference act cc can cc 111 2 hrs
10 call forwarding act cf can cf 111 2 hrs
11 call hold act ch can ch 111 2 hrs
12 gprs - postpaid act vl can vl 111 2 hrs

Ganesh wrote:
From: "ganesh"
To:
Cc: ,
Subject: will my problem be resolved? or pending resolution, will my account get deactivated, as has been unilaterally done in the past? mobile no. [protected]
Date: mon, 12 nov 2007 12:57:38 -0500

Dear saranya

This is in continuation of my earlier message regarding the payments made towards the vodafone connection in my wife’s name seethalakshmi. the connection number is [protected].

I have not heard back from you as yet. after i sent out the mail, i received an acknowledgement stating that it would take atleast 2 working days for me to receive a response from your end and accordingly i only trust and hope once again that i might receive some reply from you tomorrow.

However, even if this happens within your stipulated timeframe of 2 working days, i think by then, the damage would have already been done, for no fault of mine. because i already received a threatening auto-generated mail from vodafone, reminding and requesting me to make the payment (once again, even before i receive the genuine clarification sought for) today, failing which my services would be deactivated. but just as it happens usually with your unilateral decision making processes, i think my outgoing facility might not be active from tomorrow. thanks to you and your team, for penalizing the customer, just because you could not respond in time – when i mean time, it should not only be your generalistic timeframe commitments but it should also be customized to suit the timely needs. either you need to keep this auto-generated actions stopped till you resolve open issues or you need to respond faster ahead of these auto-generated actions. anyways, by not doing either of these, only your customer will lose and not vodafone so that should be fine with you.

Spoke to one of your customer care executives mr. veeramani last night (feb 11 2007 at around 10:30 pm ist) and provided him with the transaction references of the debit and credit on my stanchart credit card on 8th nov 2007 for rs.597, which was basically the payment i made against your dues. asked him for the explanation for this reversal, without which i will not be in a position to make another payment. because based on my request, it the reversal is revoked by vodafone and in the meantime i also end up making another payment, i end up with a duplicate payment. this was also agreed upon by mr. veeramani and he assured that he would get back to me with the clear status and reasoning in 24 hours timeframe – reconfirmed as around the same time tonight. nothing as a surprise, nobody called up but for an agency call during the afternoon today to judiciously follow up only for the payment.

Spoke to another customer care executive ms. priya, almost an hour back and yet again narrated my entire history of happenings and with a bit of understanding of my plight, she assured that she would have her team lead call me in the next half an hour. i provided her with an alternate landline number, as well. right now i am at work, and some time back, i had 2 missed calls (which i had to miss since i was on an official call and that was no ideal time for me to attend to personal calls) from [protected]. after my official call, tried calling back and got a reply that this was an inactive number. again i understand that as per standards of normal common sense, if a person is not able to be reached at a given number, we always need to try reaching an alternative number – fundamentals of customer care / service, but i cannot expect all these from vodafone.

Spoke to your customer care again to one of your officers mr. mohanraj. when i was looking to reach priya again, i was given to understand that she had already left since her shift was completed. when i told him of the problem, he reconfirmed my discussions with veeramani and stated that the request has been taken care for a payment update (i am really not sure of the understanding levels of your team – i never requested for any payment update – all i wanted was to know the reason as to why a payment authorized by me against an outstanding was declined by vodafone. only based on this, i can decide on making the alternative payment) and it would take some time for someone to come back. he also assured me that someone from vodafone would call me within 24 hours to discuss on this and since the request has already been taken, my services will not be deactivated.

Now i am just keeping my fingers crossed, looking for the heavens to open up so that vodafone can shower its blessings on me, in responding to some logical and genuine grievance raised by me, for resolving this issue and moving forward.

But some snapshots of your customer service, based on my experiences so far :

1) none of your customer care officers have the acumen to understand a customer complaint in totality
2) neither will they give responsible replies nor will they put a customer across to a responsible person who could really resolve
3) feedback from vodafone will come in only in the manner and time, as is convenient to vodafone
4) feedback from customers also need to be given only in the manner in which vodafone like to receive it
5) customer pays for a service, but is always treated as a beggar at the mercy of vodafone, since vodafone always has the trigger to pull

Amidst my productive time at work, i have penned down this mail, because i am too much frustrated by the cooperation extended by vodafone, at this point of time. certainly i am looking for someone who can really understand the situation and address it to resolve.

But responding or resolving, as has always been, is to your choice and i have no other options but to keep waiting………….

Thanks and best regards,

Ganeshacknowledgements wrote:
Date: sat, 10 nov 2007 09:02:56 +0530
From: acknowledgements
To: [protected]@yahoo.com
Subject: auto-acknowledgement: fwd: fw: reg vodafone outstanding.,

Dear customer,

Thank you for writing to us.
This is an automated response to your e-mail. we will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or sms to 111(toll-free).
Open up a world of convenience on your desktop! register on my vodafone i.e. www.vodafone.in to know more click here
You can also activate/deactivate service via sms. send the command as a sms to 111(toll free) and the service would be activated/deactivated. to view the list of commands click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. we'll do our best to assist you.

Warm regards,

Saranya s
Nodal officer
Contact numbers*
Vodafone care : 111 or +91-[protected]
(toll free from vodafone mobile phones within the home network)
Nodal officer : +91-[protected]
Fax number : +91-[protected]
E-mail : saranya.[protected]@vodafone.com
Website : www.vodafone.in
My vodafone
Now you can manage your account all by yourself. by logging on to my vodafone you can
View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new sim card and block your old one
Top
Sms service commands list
To activate/deactivate the following services via sms, you can send the corresponding code as an sms to the mentioned number and the service will be activated/ deactivated.
Sr. no name of service activation code deactivation code sms to timeframe for activation/deactivation
1 national roaming act nr can nr 111 2 hrs
2 vodafone roaming act vr can vr 111 24 hrs
3 basic international roaming act bir can bir 111 48 hrs
4 std act std can std 111 2 hrs
5 isd act isd can isd 111 2 hrs
6 caller line identification presentation act clip can clip 111 48 hrs
7 itemized billing act ib can ib 111 48 hrs
8 voicemail act vms can vms 111 48 hrs
9 call conference act cc can cc 111 2 hrs
10 call forwarding act cf can cf 111 2 hrs
11 call hold act ch can ch 111 2 hrs
12 gprs - postpaid act vl can vl 111 2 hrs

Ganesh muthukrishnan wrote:date: fri, 9 nov 2007 20:32:10 -0800 (pst)
From: ganesh muthukrishnan
Subject: fwd: fw: reg vodafone outstanding.,
To: saranya.[protected]@vodafone.com
Cc: srinathnalluri.[protected]@vodafone.com

Dear ms. saranya

This is in respect of one of the connections being held by my wife - [protected].

This had an outstanding against the last statement of rs.616.94, out of which rs.19.94 represents some old dues, not payable, but somehow not reversed by hutch, even after repeated mails long time back. towards the balance of rs.597, i made a payment by dialling into your customer care, and through my standard chartered credit card. as per your service commitments, i am supposed to receive a confirmation by sms within 1 hour, poviding me with a transaction reference and a subsequent confirmation once it has been cleared. but i have not got this sms acknolwedgement till now, for the payment made at around 6:30 am on 8th nov 2007.

Called up your vodafone customercare officers and they have simply been telling me that there has been no payment received from my end. when i say this, they want me to talk to stanchart, and provide them with the transaction reference for vodafone to help me out.

Called up stanchart, and am given to understand that based on my usage of the card, this amount of rs.597 has been approved and blocked, pending to be claimed by vodafone. only when vodafone claims this, they generate a transaction reference number. that too, at times, they reveal the transaction reference on specific request by the customer, and most of the times they do not, in which case, the customer knows about this only on receiving the subsequent monthly statement.

This was the similar situation with which my trauma on my number [protected] started. hence i feel the same amount of alarm and panic in this. i am also not sure if this is the right forum for getting this resolved because your committed timeframe for a reply, in itself is a week's time and i would not be surprised if this referred connection goes into outgoing facility blockageeven before you look into this query and respond back to me.

But i have no other options. because vodafone has a mechanism of recording calls and collecting feedback. the funniest part in this is even for a customer feedback vodafone decides and stipulates what the customer has to say. because your customercare officer refused to understand my concern, i thought of escalation by responding to your quality tracking sms, which was a mere waste of time, since it threw only stupid and irrelevant questions framed with just the yes / no options an any other expression by the customer will come back with aninvalid reply comment. get into your website to offer a feedback, it has simply been rejecting my feedback stating "feedback not in proper format" i feel that any interactive feedback mechanism created for generating criticism to improve upon existing levels of operational efficiency, should allow the customer a clear avenue to communicate open and free, and if at all i is guided by any format, reason for improper format should also be pointed out to the customer in a user-friendly web interface. please correct me if my perception / expectation is wrong, since we do hail from industries which thrive focusing on customer service and grows only on customer satisfaction.

Coming back to the crux of the topic, payment which was due has been paid from my end and i am in no default. it is a sheer case of miscommunication between vodafone and standard chartered and i am not sure as to who is really taking me for a ride. but if this miscommunication has been existent between vodafone and stanchart, atleast please do not propagate this facility for your customers. because now that this payment remains in abeyance, till the time, i have a clear understanding of the scenario, i cannot make any alternative payment and vodafone will automatically jump into this as a delay by customer, which i feel is absolutely customer-unfriendly.

May i look for some responsible reply from your end,to see me out of this problem?

Thanks
Ganesh

Ganesh muthukrishnan wrote:
Date: fri, 9 nov 2007 20:04:01 -0800 (pst)
From: ganesh muthukrishnan
Subject: fwd: fw: reg vodafone outstanding.,
To: saranya.[protected]@vodafone.com
Cc: srinathnalluri.[protected]@vodafone.com

Dear ms. saranya

I had been holding a connection with hutch / vodafone for more than around 3 years now. the reference mobile number is [protected].

Had been through yet another harrowing experience, since almost around 3-4 months back. the issue is yet to be resolved. the issue was created out of lack of awareness of existing procedural realities by hutch / vodafone team, but just because i am only the customer at the mercy of you guys, unilateral decision of deactivating my account has been implemented by hutch / vodafone and till date, no one even bothers to understand and address the issue, but at times, some collection agent calls up asking me as to when i would pay up the money.

Your customer service orientation is highly deploring. none of your phone officers responsibly understand a customer complaint or problem. your collection agencies are even more ridiculous. neither of them really understand the sense of what they communicate. no responses from your end comes through within assured timeframes. net effect, from almost around 4 connections in my family, till just about 3 months back, right now i am holding only one and also contemplating for getting that changed to another service provider. kudos and good luck to vodafone and its team!forwarded below is the corespondence addressed to one of the vodafone collection officers, explaining the entire episode and looking for reasoning to understand the realities. just above my mail is pasted the response received from your team. do you really think he has taken any effort to understand the issue and give me a proper reasoning?

Utilising your services for a cost, am i not entitled to adequate reasoning for ay concern / gievance raised, atleast in such situations wherein i am suffering for no fault of mine?

May i look for a comprehensive and understanding reply atleast from you?

Thanks
Ganesh

Cc : appellate authority - while browsing through the website, i found some forms for addressing issues to appellate based on feedback from the nodal officer. but in most of the occasions, even the nodal officer's response does not come within the timeframes committed. that is why, i have just marked a cc to you, to see if this atleast induces the nodal officer to respond in time and also with a complete redressal of the grievance.

--------------------------------------------------------------------------------

From: ugandran ap (chn) [mailto:ugandran.[protected]@vodafone.com]
Sent: saturday, october 13, 2007 9:54 am
To: ganesh
Subject: re: reg vodafone outstanding.,

Dear ganesh,

You have tried to pay thro¡¯ ivr and payment was not successfully transacted. the bank statement will show debit from your account on the same day of unsuccessful transaction but later the next day the same amount will be credited back to your card if the payment was not successfully transacted

If payment to be collected from your place, will organize for the same

Request you to give your contact no. to stay in touch

Regards
Ugandran

-----original message-----
From: ganesh [mailto:[protected]@eprocorp.com]
Sent: friday, october 05, 2007 10:23 pm
To: ugandran ap (chn)
Subject: re: reg vodafone outstanding.,

Dear mr. ugandran

Thank you for your mail to follow up on the outstandings. i am really overwhelmed to see positive things happening, probably after vodafone-hutch merger.

Anticipating the same sincerity in your approach to address a customer concern, would like to take a few minutes of your time and run you through the ordeal / mental torture that i have been running through more than the last 1 month, ever since the first of these 2 outstanding bills, fell due for payment.

1) if i am not wrong, the first of these 2 outstanding invoices for an amount of rs.324 fell due on 8th sept 2007 .
2) i made a payment through my stanchart credit card on 8th sep at around 4 pm , connecting to hutchphone and going through the payment online option.
3) i did not get any confirmation sms for the payment made.
4) tried reaching hutchphones 2-3 times to confirm the status if the payment has been made and was assured that sometimes, it takes longer and probably i will have to ideally wait for around 3-4 hours for the confirmation. even after this long, i never received a confirmation sms.
5) called stanchart on 8th evening around 8 pm to check through the day's transaction and they confirmed a payment of rs.324 routed through my card the same day.
6) on and till 10th sept 07, when i continued receiving the sms for overdue on my account, i got a little perturbed and again called hutch to find out and they mentioned that no payment has been received, which was to my utter dismay.
7) immediately called up stanchart and i was given to understand that the same amount of rs.324 was reversed based on merchant's request sometime in the late evening of 8th sept 2007 (which i presume should have happened after i checked with them initially on sep 8, 2007). when i was looking for details, they refused to divulge and directed me to request for the information and reasoning for reversal from hutch.
8) spoke to one of the hutchphone officers by name veera on sep 11, 2007 and he mentioned that he had to check with some other team for this information and assured me of keeping my line active and also that one of the responsible hutchphone officers would call me certainly the next day to clarify on this and resolve. i cited my earlier harrowing experiences with hutch wherein people do not even bother to respond to a customer for any grievance unless and until it is escalated to the maximum possible extent, even in which case it takes a longer time. still i was reassured by veera and i was also hoping.
9) no calls from hutchphones subsequent to this and after another 4-5 days, i regularly started getting calls from hutch collection centres requesting payment. i was really not interested in getting into a longer call everytime and explaining things right from scratch, to a differently new person on every call, when i am apparently seeing and realising that none of these are going to get back with clear information or resolution to this problem.
10) to my utter shock and surprise, i received a call a couple of days back from one of the hutch collection centres, for a payment follow up. when i got irritated with the lady who called up since she did not have any replies for any of my questions, the call was hung up. another gentleman, presumably his colleague, called up again and spoke to me. when i was looking for reasoning, he mentioned that the reversal of rs.324 was for non-usage and i had to make a payment of rs.450 which has been billed in the subsequent invoice and fell due. this was the funniest incident to happen or the most terrible explanation on earth one could hope to receive.

Now i have a few questions for you below, which if sincerely replied will certainly address my concern / grievance and resolve this issue :

1) firstly when the payment was made, how come the automated system failed to send out the acknowledgment sms with a payment refernce?
2) secondly, even while reversing a payment which has come in, why was the customer not indicated?
3) even after i explained the entire situation to veera and he assured to resolve, why did none of the hutchphone officers bither to even provide me with the clarification or speak to me to resolve?
4) does any of the hutch collection center executives really know and understand what they are talking about, with a customer in any of their calls?
5) what is my fault when hutch had not responded to my genuine request for clarification?
6) even after making my intentions to clear all dues on time, and after enjoying a decent and good payment track record for around 3 years, does hutch really feel terribly exposed with this overdue of rs.324 which again is a mess up in their own back end and transactional support function?
7) still i have not been provided any explanation or reasoning for this. does hutch / vodafone really interested in customer satisfaction?
8) without getting the info for this first statement payment reversal of rs.324, would you prefer to pay once again, being in my situation?
9) for no fault at my end, when my connection has also been blocked for outgoing calls / sms effectively rendering no use of my continuing this connection, do you really feel it is legitimate to charge me for the second month which i suppose is around rs.350 or rs.450?
10) even after addressing these issues, can i expect someone in hutch / vodafone to really understand my plight and resolve this situation?

I am open for a discussion on this, if vodafone sincerely wishes resolution of this issue. as my track records would also suggest, i have never been an intentional defaulter and never will i tend to be one. however, ingenuine charges are certainly unacceptable to me since i expect professional ethics in both ends of any transaction.

Awaiting your feedback.

Have a great day!

Thanks and regards,

Ganesh. m

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From: ugandran ap (chn) [mailto:ugandran.[protected]@vodafone.com]
Sent: friday, october 05, 2007 12:05 pm
To: [protected]@eprocorp.com
Subject: reg vodafone outstanding.,
Dear mr. ganesh m desi : manager back office ops

Greetings from vodafone !

Mobile : [protected] acct code : 5.10227.00.00.100011

As per our records there is an outstanding of rs.774 /- till the bill dated 20.09.2007 for the mobile number mentioned above.

Kindly note that in view of the non¨cpayment of the bills, you are reminded through this mail, to make payment for the pending bills at the earliest.

For online payment options visit www.icicibank.com / www.citibank.com and update us the payment transaction id for us to update the same in your account.

Kindly ignore this mail if the above said payment is already made and inform us the payment details for updating our records.

For any assistance or clarification, please contact the undersigned or mr.babu @ [protected]

With regards

Ugandran
Sr executive ¨c collections
[protected]

--------------------------------------------------------------------------------

Disclaimer:
The information in this message is confidential and may be legally privileged.
It is intended solely for the addressee. access to this message by anyone else is unauthorized.
If you are not the intended recipient, any disclosure, copying, or distribution of the message,
Or any action or omission taken by you in reliance on it, is prohibited and may be unlawful.
Please immediately contact the sender if you have received this message in error.
Thank you. vodafone essar south limited.

--------------------------------------------------------------------------------

Disclaimer:
The information in this message is confidential and may be legally privileged.
It is intended solely for the addressee. access to this message by anyone else is unauthorized.
If you are not the intended recipient, any disclosure, copying, or distribution of the message,
Or any action or omission taken by you in reliance on it, is prohibited and may be unlawful.
Please immediately contact the sender if you have received this message in error.
Thank you. vodafone essar south limited.

I have a vodafone connection and the no.[protected]. On 15.11.2007, I received a service message regarding SMS alerts on cricket. Since I received a service message, i just read the message and closed without activating the alert. After a few minutes i am receiving a message that my SMS alerts on cricket has been activiated and sum of Rs.99/- has been charged and deducted from the account balance. Immediately(after 5 minutes) i called up the customer care and spoke to someone asking them what was going on and why did have to deducte Rs.99/- from my account balance when I have not requested for cricket alerts. The personnel on the other side kept saying they sent these service messages by default sent to everybody and that he would look into the matter and requested to call up after 24 hrs and see what he could do.

After about half an hour i spoke to another lady and asked her what she could do to recredit the Rs.99/- to my account balance.
She said that the complaint is registered (registration no.[protected])and that her superiors would study the case the get back to me on Mondayi.e., 19.11.2007.

I dont know how many such incidents like these have occured to other customers and many without knowledge will be paying the postpaid bills for all these service messages. I would definitely want to get back my Rs.99/- recredited for no fault of mine.

I went to get a replacement SIM for my Vodafone number, and was told it will take 2 hours for activation. Its been over 24 hours now, and the SIM is still not activated. The best part is that the Vodafone Shop at Ansal Plaza, New Delhi, does not have a telephone number listed on Just Dial or even with Vodafone itself! SO when I called Vodafone Customer Care they told me that I should go back to the shop, as they have not received a request for activation. It is surprising that Vodafone does not have a contact list of their authorized stores.

Such pathetic service & I have been their customer for 8 years! I wonder why I am tolerating this!

I purchased a Blackberry device from Hutch (now Vodafone),Ansal plaza, new delhi after paying MRP Rs24990. Then i used it for some time and now i want to change my network from Vodafone to Airtel. But, Vodafone have locked it, so that it cant be used with any other network then Vodafone. When i insert the sim of any other mobile network, it says "INVALID SIM".
My point is that when i have paid MRP price of Blackberry device and it is not on discounted price or not with any contact mobile plan, as practiced in western countries,then how can they block my device. In western countries,you can have a Mobile phone as low as one euro and it is condition based, that you have to use the service at least or minimum two years. In that case, they block the handset of given mobile. but here, i am paying MRP and they can not force me to use their services.
As a consumer, i should be free to use it as i want, right?

So,this is to request you to please bring this to notice to Authorities,who can help me out. We all should do something about this. At one or another, at some point of time, we all have to go through this kind or similar kind of problems.

Thanks,
Vijay sen.

representative of Global Direct, Lower Parel Mumbai who are DSA of Hutch approached for booking, accordingly advance was givento them. They failed to either provide a connection or refund . After one year on 15.6.06 vide receipt No.03648 they again promised a connection in lieu of previous booking. They failed to provide it also. Requests for refund have fallen on deaf ears. Company says to contact their Manager Mr. Amit Roy ([protected]) who does not pick up the phone . I have not got neither refund nor connection.

my first complain is that i am not able to connect with vodaphone custumber care from last 3 week.
my second complain is that i got a call from vodaphone to select my callertune and i seleted sawaria title song as my caller tune but now my caller tune is bhool bhulaya song and my balance is also deducted and since i am able to talk with custumber care i am not able to give complant for this...
so please take some action regarding this

Sir
I was using hutch prepaid connection, i got a call from customer care agent for the request to change my prepaid connection to post paid connection to save the call charges...i agreed but they never explain the plan properly..and now my call services are blocked due to my credit limit..i was never told about that...i asked to customer care then they told me to pay a part of amount bill..then i pay Rs.500/- as bill payment on 25/10/07 at 4.00pm around and i was told that they will activate my number in two hrs..but till now my number has not been activated...now i am quit unsatisfied with your service and want to discontinue the service...please tell me the procedure for the same...my phone number is [protected].

with regards
R.Bhaskaran

Dealing with vodafone as been absolute nightmare. The bill payment has been done on in the month of sept 07 through internet. The statement was mailed, however i was asked to fax again. All this while i am in dialog with this company, they have already sent collection agency team and calling up at my place, inspite of mentioning not to do so as i have already made payment in the month of september 07 through internet. Getting through there no is trouble some, i have been repeatedly asking & mailing to give me one of the seniors member's email id, but still no response. All i get is auto -reply mails, saying we will get in touch. I am absolutely struggling to claim that i have paid my bill for last one month.

There is just no professionalism & very immature approach to it.