Vodafone
Reviews and Complaints

Hello,
My name is Ayesha Sultana Mohiuddin. I have had two friends who have come over from Poland and Germany respectively. They have been wanting to buy SIM cards and because airtel gave atrocious service they decided they wanted to try out Vodafone. We went to a shop and they asked us to pay Rs 400 for a prepaid SIM. So we bought two and we were told that they would automatically be started in the next 24 hours. I asked them if they needed any Indian address proof and they said they didn't. We took the SIM cards and waited a day. In the time period my friend from Poland came down with dengue and had to be rushed to the hospital and I had to rush to the Vodafone centre to get his card working so that I could keep in touch with him while I was away from the hospital. The store was half shut and I kept asking for an agent to come over because it was urgent that I get the card activated. I took my friend to kokilaben hospital and went to the service centre Opposite in Andheri West. Inspite of screaming emergency they refused to help me and said no to me straight away. They said I cannot help you. The reply was so shocking that I still haven't been able to get over it. I have never ever seen such customer service in my life. Abominable doesn't even define what I wanted to say to them at that point in time. I threw their SIM card and their little pouch back into their store. I demand compensation for such awful behaviour, I demand my money back for both SIM cards since both of them haven't worked and I want each and every employee working at the four bungalows division of Andheri West to be given a proper list of how to behave with their customers. If this is how you treat your customers what is the use of expanding across other cities and more. I want disciplinary action taken against those people and I want you to bring justice. My dignity had been hurt and I have never felt so insulted in my life. As a journalist I have every right to actually put this down in every newspaper and give them what they deserve. But this would only give them more media attention which they don't deserve whether positive or negative. I want action taken against Vodafone and I want my money back. I don't want to do anything with these people again. I have already returned one SIM card. I will return the other as well.

Thank you,
Ayesha Sultana Mohiuddin

Dear Vodafone Management Kindly be noted that I have bought from Vodafone Egypt cairo  Mostafa El Nahas Br iPhone 6 from about 6 months ago then the phone was not working and I get back to the Br noting that the phone still in the guarantee Then and unprofessional employee told me that they are not providing the fixing service and I know they are.he told me get back to tradline, when I get back to them they told me to get back to Vodafone to change it as its still in the one year guarantee when I get back to Vodafone they told me the phone has been opened by another merchant and for that the phone cannot be fixed or changed My question here is how come and worldwide telecom organization can give such poor service and employee to face the customers and also getting lie to us that they are not providing service just to run away from their resposibilty I'm waiting for your feedback ASAP also be noted that the phone is still in the store

Now they hade answered that its out of warranty
I asked to open investigation and to see CCTV who did this cause i will not pay due to false of your employee and need my phone to be replaced by another one and i sent it out side as per codafone advise

Appreciate your soonest feedback and help

Regards
Ramy
[protected]

Vodafone customer service is one of the worst of its kind..i mean When u call they will listen to ur complaint and hang up and when u chat they will have no info on database.. There is a customer service associate by the name of Dinesh.. i asked him to raise a complaint he just hung up and when i called him again he just hung up listening to my voice.. I mean is this they way to be number 1, Awful associates and ridiculous Management, , they dont care about customers and there greviances and talk all nonsense about how good they are... Dont buy vodafone guys i f u have issue it wont be dealt properly and u wont be in a position to even complain about it.. so just take care.. and stay away from vodafone..

To,
Customer service manager,
Vodafone

Subject: pathetic service by team uno. 3 weeks number not activated.

Respected,

I have applied for a cooperate connection (Number: [protected]) 3 weeks before; which is handled by uno team of mumbai, but still the sim has not been activated. False promised from the team members named sachin, riddhi, sneha & pradeep n numbers of times but still customer is facing the problem.

After submitting the documents sachine & riddhi conveyed that it will activate within 48 hours, which never happened. The reason was there is a black out and system updation due to which the application was not processed. Team apologized and said now the system are up and running and it will activate in next 48 hours. Phone verification done and then got a message your application was not approved due to address verification. Called up uno team to know the reason and came to know that in the application form they have written wrong address instead of 7/16, written by their executive as 7116. Again apologized by miss shena & mr. Pradeep and assured we are the so called “managers” and will get it activated by 48 hours. Again phone verification done and again got a message that application got rejected. No idea whats the reason now. And the best part when you are calling them and sending message to revert back, except pradeep one even bother to answer the call and reply the message.
If a brand like vodafone outsource their services to such pathetic team, then customers like me who is with vodafone since 2010 and already using their corporate and personal connection on the same address (Where the verification is getting rejected) should close down their relationship immediately and should convey the same to the hr team.
Really disappointed from vodafone and with uno team because of their irresponsible behavior and false promises. It’s like a mental harassment while dealing with uno team now.in case if this message goes to the correct person or department, hoping that they value their such old customers should take appropriate action against this team and help the customer to get the sim activated asap or else let me know will close the relationship if this going to be in the same way. Sorry for posting it in social media hoping social presence can acknowledge this.
Thanks & regards,
Priyanko sinha
Personal: +91-[protected]
Corporate: +91-[protected]

Outgoing call from my mobile # [protected] is not working since 11/07/2015 for local & international both. I call vodafone customer care many times since then. A customer care staff asked me to change the network from automatic to manual then switch from 2G to 3G. I did so but no use! Another staff asked me to change the sim with another hand set. I did so but no use! Many staffs attended me from customer care, everyone was saying something different things to try but all the ideas went useless!
Lastly a staff said Vodafone does not have your new passport detail, once you submit the copy of new passport with any Vodafone outlet your issue will be solved at the same time. I went to Vodafone outlet at Lulu Gharrafa with my passport copy & Original Qatari ID & told whole history to the outlet staff. He spent some time to find out the issue but he could not find. He activated a new sim into my number. But this trial also failed. He booked complaint (1-[protected]) on 17/07/2015 at 7:55 pm. He said within 48 hours the issue will be solved. But the issue remains the same. I called customer care today (20/07/2015) at 9:42 am, the staff said your complaint number is BLANK! I shocked to hear that. What is this? Are Vodafone company & its staffs playing with their customers?! Today I got another complaint number 1-[protected] & I was again promised that the issue will be solved within 48 hours.
I HOPE THIS BOARD WILL TAKE SOME GOOD ACTION.
Bashir Syed Rafik Ahamed, Doha –Qatar.
Mobile # +[protected] (Hand set: Huawei Ascend P7)
Email: [protected]@gmail.com

My bill due on 5th June 2015 was charged at 10002.95 while using 2G services and seldom making any calls. Worn I went to the Vodafone outlet to inquire about my bill details I was shown the cold shoulder and the employees spoken with a lot of arrogance and annoyance. I would further like to state that my bill on 3G services used to come at an average of 2500. Further on inquiring about my bill details they stated that 2G has no capping limit however when I had asked their sales person while activating the service he said that there's a capping limit after which the speed is lowered. Furthermore during my recent usage I got an SMS stating excess usage of Data.

I have been using my Spanish mobile phone for over 10 years. The Prepay contract stated that it must be topped up every 9 months to stay active. I was last in Spain on 20th September 2014 and I topped up the day I was leaving because I knew I would not be back until April 2015. The balance on the phone was €64-70. I returned to Spain on 26th April 2015. The phone would not activate so I went to the Vodafone shop in Santa Pola to see what was wrong. They told me the phone was deactivated because the top up period had been changed from 9 months to 6 months and the phone had not been topped up since 20th September 2014 (7 months). They offered to re-activate the phone for me and said they would give me €15 credit if I topped up. I refused this offer and demanded my €64-70 credit. They put me in contact with "Customer Service", Natalie in Egypt and she offered the same deal. Vodafone have changed my top up terms without notifying me and have taken away my credit. They have effectively stolen €64-70 of my money and I want it back immediately. It is quite clear that there is no cost to Vodafone to re-activate the phone and there is no legitimate reason to take my credit. I met other non-Spanish engish speaking people on the flight home who had the same problem with Vodafone. I suggest we make a group complaint about this and contact the Spanish regulator if there is such a thing. If you have had the same problem please post your complaint on this site and I will try to organise it.

From the last 1 month, I cannot call or receive calls properly when I am at home. Networks are also keep on fluctuating. Outside the house, calling is proper. I have done complaint to vodafone but no action has been taken. There are so many urgent call to be received and done but due to this situation, I am facing lot of problems. Kindly take this to the urgent solution.

The most horrible Dongle you will buy at vodaphone. The network to totally crap, you never will get a signal when you live on a country side . If you get connections on Pay as you go it will eat your money so quick, you wouldn't believe it . I payed for 2 hours nearly 7 pounds ...Don't use it for ebay auctions, it will cut off if you bid due to the most worthest installed software you can get . Please please never buy a dongle from vodaphone . !

Hi i am jimmy abrol emp id 95992 .sir i am working in serco group last 5 years.sir i am totaly frusted of this compny due to manager behaviour and treated as a militantant serco is a good brand but some person are working there they have no sense how to talk a person if any person facing any problem no body listen, aisa lagta hai jehadi call center mein kaam karte hain.sir i was facing some physicaly problem and thats time i was not a good condition.i talked my manager mr rajnish mishra sir today i am not well they ignored me and aftersome time waiting on the floor and he shouted me in and abuse on floor then i escalate this issue to mr vikas sharma he is operationa manager in delhi postpaid and delhi pgc vodafone circle delhi.next day i am approching to hr head mr colig sir i want resign becuse some bahaviour issue and these person was giving me mently harrasment .then mr colig gave me one week time and said next time you will not facing any problem.i continou the job but manager bahaviour and treated again same .phir maine soch liya then i approched mr bhupesh sir please change my process sir its very tuf me survive here becuse sir yeh bahut buri condition kar rahe hain bina kisi karan ke.in sab se tang hoke then i served my notice period aur maine soch liya mere ko jitna marzi gali jitna marzi mently harrasment kar le ek week tak kaam kiya sehta raha then maine job chod di maine apna 5year ka experience bi choda.incase itna mently harrasment karke kisi ki death ho jaye kya company responsible hai .insaniyat naam ki koi cheez hi nai hai.please i hope and i requested to serco team please stop this things please insaano ko insaan samgho.

I took out a new contract at Vodashop Oudtshoorn on the 19th December 2014 as a Christmas present. On Christmas day we start using the phone. As soon as you go unto whatsapp and use it for less that 3 minutes the battery power drop with 10% or more. I took back the phone for OBF on the 29th of December. The booked the phone to be assessed and replaced. Since then I went back 2 times to hear what the progress are. Nobody could tell me. So I did ALL the research and found the job number and everything. They tell me the phone is still in transit to JHB. So I called 0821985 to cancel my contract. They said it is fine but I need to go back to the branch and they will do it. Now the branch is refusing to cancel my contract. The manager at the Oudtshoorn branch attitude is also very bad. I told them I have rights with the consumer protection act and she said the act does not count for them. If all my contracts expire I know which service provider to not support anymore.

Respected sir,

I would like to bring to your notice that i have applied post paid connection corporate sim for Vodafone.

They have issued me the corporate sim.

They didnt come to verify and just sitting at office they wrote a negative feed back saying

" we are unable to Find the house address and mobile is out of courage area "

I feel very uneasy with the feed Back.

Proof to show address is right:

1. I received Vodaphone Post paid bill on my address

2..Your vodaphone internet connectivity person came to my place for providing internet.

Please take a necessary action on this person so that he should not repeat this mistake in future causing inconvinence to customers.

If you are unable to take action i wish to to cancel my both connections and switch on for Airtel.

My details of sim :

Mobile number : [protected] .

Thanks & Regards
RameshBabu.CV | [protected]@gmail.com| Mob :+91 [protected]/[protected]

Please read about my plight. Can I receive any help? There seem to be no hope for the consumer in Ghana. The customer is not always right. I have sent the complaint cum worry to vodafone and confirming my suspicion they have not responded. Don't think you can have any redress using their customer service portals. May be the law will catch them if you have the time.

Dear Customer Care (Vodafone GH)
Please, I am in Kintampo North and have a problem with the way vodafone has treated me over lost of internet data bundle.
I have been using vodafone for the past 6 years. I have the number [protected] which i use in my tablet (Samsung Galaxy Note 10.1) I have been using the same sim and similar data package for almost two years and for that matter know my usage is a maximum of 2GB in a month. There have been several occasions i have used just 1.5GB which used to be Gh 15 cedis credit. I realised on the 10th of November I lost my data bundle lost internet data on the 10th of November 2014, I had lost my internet bundle data. Since I had not kept track of the usage, i decided to verify from customer care. I spoke to one lady who mentioned that the system to do the checking was down and she could not do that from their end. Unfortunately, I do not have the attendants name. I asked her to register my complaint inorder not to repeat myself when i call again and a different attendants picks my call which the usual. Because I needed to work, I loaded 2.5GB data package for 30 days in the evening or so after the call to vodafone which resolved nothing. I realised on the 14th of November 2014 around 17:12 GMT when I had called customer care again, my data bundle was gone. I spoke to one Stephen Otoo Arthur. He mentioned the system to check the update on my account was not available and for that matter records for my two days usage could not be assessed. He said he will lodge the complaint and make sure whoever is responsible works to feedback to me. I asked if he can see a similar complaint on my account and he said no. This then made me insist that till i get a solution, I would not hang up. I then insisted to get his identity or someone he reports to to assure me of a solution of getting my data back since i trust from the past records that my activities cannot consume about 2GB in a space of two-three days. Something I use over 30 days. Upon insisting, Stephen got me a supervisor who identified herself as Marian or Mariam, a name i could get right at the first encounter. She said the same thing Stephen has said but added she will make sure within 24hrs, I will be responded to. When I asked her to check the complaint on my account, there was none. This indicated that the lady who had picked my call on the 10th of November rubbished it and never kept any complaint. That in my view was an act of insolence. Because of that I insisted they lodge the complaint and give me an incidence number since i told them i did not receive any on the 10th. I was then given the number 1-7CQG0TL as my incident number which had the complaint that I had lost almost 2GB of internet data bundle. I did not get any sms to the effect of my complaint has been lodged.
Because I needed to work and could not wait for the restoration of my credits, I loaded another credit of Gh 20 cedis which gave me 1.6GB for 30 days around 21:00 GMT on the 14th of November 2014, the same day I complaint of lost of data of about 2GB on my data card. Around 01:30 GMT on the 15th of November before I went to bed, my data pack had bundle more than 1.2GB. At 06:30am on the 15th of November 2014, when i checked my data, it was 0byte as experienced on the 10th and 14th, Though this was not the first time, it has been very difficult proving since it is always my words against that of a system which take more than a day to update on customer's account. Moreover, my checks have always revealed that there is no system that gives a second-by-second and minute-by-minute records keeping on my account, still i was always made to believe that i had used my data in a manner and a speed that i don't think customers have on vodafone.
The complaint I made on the morning of 15th November 2014 was received by Kwasi Amo who again after insisting gave me the incidence number 1-7CUFMWI. He advised I restart my system to re-check since at “times the system could play tricks”.
Today, on 18th November 2014, after 72 hours after the assurance from the supervisor, Marian, I called again to get a response since I had received no notification as she promised. In my view another disrespect and disregard to customers. After-all, I have no say in Ghana since the irony is that “the customer can never be right”. This time I spoke to Alex Adjei at around 13:00GMT who told me there are feedbacks on my account and they all said “there were no evidence of data lost”. Which meant that I had used the credit and falsely claimed, I had lost it due to system irregularities. I asked Alex, to give me the recordings on my account particularly for the complaint I lodged on the 15th of November since that is what I vividly remember when I loaded, about how much I had before sleeping and when I checked to place the call of complaint to customer care.
Amazingly, among the readings, Alex told me there is a record of using about 900MB of data around 07:00am on the 15th of November 2014. This I told him cannot be right since I placed the complaint call at 06:30am when I saw in the morning that my balance was 0byte. How can I consume what I did not have? It was very glaring in my view that the recordings of the vodafone system keeping customer’s data usage in check could be erroneous. How then can it always be used to conclude that “there was no evidence of data loss”? I checked the time difference of my system and what Alex was using to be sure we hard similar time reading. It was 13:04GMT at his end and mine was 13:07. A difference of 4minutes is not so much a disparity to let a system report usage of a data after I had reported my data was lost from my data sim.
In the Netherlands and USA, I have monitored and seen upto 1MB/sec data in the house, on phone and computers. From 2003, I started using phones in Ghana, I have never seen such a speed on all the five (5) networks which I have registered sim cards.
I am not convinced that the data I reported I had lost was really used up as the feedback showed. I believe that the vadofone system just as mentioned by Kwasi Amo had played tricks on my data sim and I would want a thorough investigation into my matter with available records to proof to me that I consumed the quantum of data in dispute. I would not hesitate to go public if my request is not heeded to. It is good we all get convinced with available audit trail and records.
Please kindly direct me to the right quarters if I am using the wrong forum.
My Contact
Dennis Adu-Gyasi,
[protected]@yahoo.co.uk
[protected]@gmail.com
dennis.[protected]@kintampo-hrc.org
[protected], [protected]

Readers are my judge

I signed up with Vodafone Spain because I could not get a signal with m`oviestar at my new abode.

One issue after another whereby they
a) changed my contract and charged/debited the bank account more than agreeed in the contract
2) having given me some credit for their error, they canceled my original contract (which they told me was a land line with a land line number - I have never had a land line) and they then charged me per call per minute to land lines and mobiles.
3) having realised some months later - I coul dnot access my account on line - that I was being charged exorbitant sums, they told me
a) if I was not calling from where my address was registered I would be charged per minute
b) then they said that i had agreed to change my contract
c) that I had been credited previously from the good-will of Vodaphone, not because of an error
d) that they would consider giving a discount of 30% to my bills for the next 6 months

I wrote to Vodafone by e-mail and never recived a response. I have made endless telephone calls to sort out the issues at hand and they continue to say I accepted the change in contract.

I originally returned to the shop I had made the contract, and then wrote an e-mail and they said they were receiving so many complaints, they were overwhelmed.

The flight continues and I shall go to the Watchdog of Spain. I have never ever received such apalling customer service. I have been deliverately misled - do you know anyone who signs up to a contract where they charge you ERU 0.24c / minute to land lines and mobiles?

To add insult to injury, I bought a calling card to make international calls. You dial a "land line" number shown on the card and thereafter put in your code and number you wish to dial overseas. Vodafone informed me that the "land line" number is not a land line number and for this I have been charged extra (my last bill was a mere EUR185). The vodafone operator told me, "oh all telecommunications companies have done this - this is not really a land line number at all". Can someone please explain?

Sir,
Kindly map my retailer etop number [protected] with Golu Enterprises [protected] with DSE [protected], I have working since June 2009 as etop retailer, but I am not working last six months because I am not currently map with any distributor. I have got telephonic talk with RM [protected], ASM [protected], BM [protected], ZBM [protected] on 14 Nov 2014, all of them positively given regarding mapp but till date no action has been taken so far.
Regards
Arvind Kumar
RAHMANPUR DIST NALANDA PIN 803107
[protected]
Alternate number [protected]

In January I bought a prepaid SIM card from Vodafone, es in Calpe, Provincia Alicante.
I reloaded several times, the last time Feb 17, 2014.
The contract says that if I do not reload within 9 months my SIM card and related phone number will expire.
In the mean time I came back to Vancouver. In order to keep my Vodafone, ES SIM card, phone number and balance valid, i
tried to reload and top up my balance in July 2014. At that time I found out that they had given my phone number to another customer and pocketed the Euro 45.00 balance I had sitting in my account.
I have had more than 15 e-mail exchanges with their " Customer Service Department" and they consistently fail to
take issue with my question as to WHY my number was reassigned to somebody else. In fact their answers are so
nonsensical and contradictory that it leaves you scratching your head. Their policy is obviously to obfuscate matters and to wear you down with irrelevant hyperbole.
My impression is that is a company operating with a near total lack of ethics.
I will be returning to Spain in December and intend to pursue this obvious scam through a solicitor.
It's not so much the money they scammed but the disrespect they exhibit to their customers by failing repeatedly to address
the issue at hand, instead reverting with irrelevant non answers, self contradictory at times and contrary to the evidence at hand.

Any suggestions how to get a straight answer from this company would be welcomed.

Be careful when you buy any products or service from Vodafone, especially the shop in Rotterdam.
Vodafone is probably selling refurbished old iphone as the new ones to customers. And they are probably going to continue doing the same thing, because it is difficult for customers to prove that we have not changed the phone ourselves after purchasing it. And it is costly for individual investors to sue a big company.
I signed a two years subscription with an Iphone5 with Vodafone shop in Rotterdam Lijnbaan. The phone has been experiencing very short battery life and sudden power off, until it is completely dead two weeks ago. I brought it to the Apple store for repair, It turned out that the battery was modified (with a strange sticker on the battery) and Apple refuse to repair because of that.
When I went to the Vodafone to ask about the issue, the Vodafone employee kept saying I could have changed the battery myself. One employee actually did say it could be a mistake. And it HAPPENED before ! He suggested me to call the customer service. So I call the Vodafone customer service. Customer service on the phone has admitted Vodafone`s mistake and asked me to go to the shop to ask for a replacement of the phone. I went to the shop twice, the store manager still refused and keep saying I could have changed the battery myself, because he also change battery sometimes himself. I don`t even know how to open the phone. Why would I sign a two years contract, paying a high monthly fee to Vodafone and then tried to fixed the phone myself or bring it to a third party? And why would I waste my time and money commuting to the Apple store in Den Hague and Amsterdam to try to get the phone repaired if I knew the phone had unauthorized modification.
I told the Store manager that even the other employee the other day said it could be a mistake by Vodafone. The store manager became very aggressive and kept ask me to point out which employee said that.
I suspect the store manager is doing illegal deals by selling refurbished old iphone as the new ones to me and other customers. I have been talking to the Vodafone customer service, everybody is just keep kicking the balls among each other, asking me to tell them the whole issue again again and again, wasting so much of my time and never really solve the issue.

Team,

My Name is Anoop Kumar and am using number [protected] more than 5 years and this company always deduct money from my account through fraudulent means as ur company has policy to deduct the money from subscriber account and customer executive are trained to argue with the customer.
I went to hongkong on 27th Aug and on 28th Aug Morning without opting for International roaming service Vodafone has activated my international roaming and deduct Rs 99, with whom permission the company activated my International roaming, Return these Rs 99 in my account on immediate basis . NO THANKS FOR FRAUDULENT DEDUCTION

Pls resolve the issue at the earliest AND RETURN MY RS 99/

Sir
I request you to please start my no [protected] is portable namber ( airtel to vodafone ) 4th Aug port butbut start my no 11th Aug use vodavodafone services 12 hours after stope service. I m 3 time camplent vodafone store sec 35c chandigrah 2 time
1time sec 27d handigrah. But no help vodafone store 1000 adavance pay vodafone store
Tell me vodafone store staff miss nidhi 27c chandigrah your veregication negetiv .but my
Family tell me vodafone verefication offocer Harender was come in my home. Singnecher
May uncle why my verefication negetiv MR. HARENDER was coming my home CALL ME I
WERW ARE U I TELL YOU I M DELHI MY VEREFIATION OK YOUR SRRVES START BUT 17DAYS NO START MY SERVES
I will fileyour CASE CCUSTOMER COURT
SAVINDRA KUMAR VILL-KANDALA P.S-MOHALI P.O-DHARMGRAH PANJAB
[protected], [protected]
LAST CAMPLENT VODAFONECARE I TALKING ABOUT CORT